Dear Mr. Abdulmalik A. T., Thank you very much for taking the time to share your wonderful feedback and for awarding Novotel Jakarta Mangga Dua Square a perfect score. We are delighted to know that you had such a memorable 4 night stay with us. It is especially rewarding to hear that you enjoyed the comfort and spaciousness of your room, the beautiful pool view, our cleanliness standards, and the overall hospitality of our team. We are particularly pleased to know that Haikal made a positive impression through his professionalism, attentiveness, and assistance throughout your stay. Your kind recognition will certainly be shared with him as a great encouragement and appreciation for his dedication. Your satisfaction and recommendation mean a great deal to us. Thank you once again for choosing Novotel Jakarta Mangga Dua Square and for being a valued ALL Silver member. We look forward to welcoming you back for another wonderful and memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Erwin B., Thank you for taking the time to share your feedback and for choosing Novotel Jakarta Mangga Dua Square for your business trip. We are pleased to know that you appreciated our well maintained facilities, spacious swimming pool, cozy lounge, and the service provided by our team. We are also glad that our location, with its convenient access to various local dining options, added value to your stay. We sincerely appreciate your positive ratings and recommendation as a valued ALL Platinum member. Your feedback is important to us, as it motivates our team to continuously maintain and improve the quality of our services and facilities. We have also taken note of your rating regarding our breakfast selection and will share your feedback with the relevant team for further evaluation and improvement. Thank you once again for your trust and support. We look forward to welcoming you back to Novotel Jakarta Mangga Dua Square for another pleasant and comfortable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Dr Y. M. M., Thank you for choosing Novotel Mangga Dua Square for longstay and for taking the time to share your experience with us. We are delighted to know that you had a pleasant and memorable stay, especially enjoying the comfort of our Deluxe Suite with Premier Lounge access. It is always a pleasure to welcome our ALL Platinum members and we truly appreciate your continued loyalty and trust in our hotel. We are also pleased to know that our convenient location and the service provided by our team contributed to making your stay even more enjoyable. We look forward to welcoming you back. It would be our pleasure to welcome you back and help make your next stay even more special with a beautiful view and another enjoyable experience. Thank you once again for your kind words and for allowing us to be part of your memorable week in Jakarta. Warm Regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Esti W., Thank you for choosing Novotel Jakarta Mangga Dua Square for your family getaway and for sharing such a wonderful review. We are truly delighted to know that you had an enjoyable stay and convenient direct access to the shopping mall added to your overall experience. We are grateful to hear that our team's friendly and attentive service made your stay even more memorable. Your special mention of Haikal is greatly appreciated and we has been share your kind recognition with him. Your positive review is wonderful encouragement for our team to continue delivering genuine hospitality and memorable experiences to our guests. We are also pleased to know that you enjoyed the variety of dining options around the hotel, particularly during the evening. It is always our pleasure to provide a comfortable and convenient stay for families. Thank you once again for your trust and for being a valued ALL Accor Classic member. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square for another wonderful stay. Warm Regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Anthony S., Warm greetings from Novotel Jakarta Mangga Dua Square! Thank you for taking the time to share such a thoughtful and detailed review following your recent stay with us. First and foremost, we sincerely appreciate your continued trust and loyalty to Novotel Jakarta Mangga Dua Square, especially as an ALL Diamond Member. We are truly delighted to know that your recent stay in Room 9108 helped restore your confidence in our hotel and that you enjoyed the improved air conditioning performance and overall room experience. It is also wonderful to hear that Ms. Endang made your experience more memorable through her attentive service and understanding of your personal preferences. We will certainly share your kind recognition with her and the Front Office team. At the same time, we sincerely apologize for the inconsistencies you experienced during your previous stays, as well as the concerns you raised regarding the bathroom facilities, particularly the showerhead affected by mineral buildup. Please rest assured that your feedback has been shared with our Housekeeping and Engineering teams for further attention and improvement. We also appreciate your constructive comments regarding Wi-Fi connectivity and the quality of our bathroom amenities. We understand that these details play an important role in your overall comfort, and your feedback will be valuable in our ongoing efforts to enhance our facilities and guest experience. Your loyalty and high expectations mean a great deal to us. We truly value the opportunity to regain your confidence, and we are committed to making every future visit worthy of your trust. Thank you once again for considering Novotel Jakarta Mangga Dua Square as a special place for your family gatherings and celebrations. We sincerely look forward to welcoming you and your family back and creating many more wonderful memories together. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Chan C. L., Thank you for taking the time to share your feedback following your recent business stay at Novotel Jakarta Mangga Dua Square. We are pleased to know that you had a pleasant and restful stay, particularly appreciating the sound proofing of our rooms. It is also wonderful to hear that you found the booking process through the ALL- Accor App straight forward. We appreciate your feedback and ratings across the various aspects of your stay. We also take note of your rating regarding the accommodation, as your comments are valuable in helping us identify areas where we can improve and enhance the overall guest experience. Thank you for your loyalty as an ALL- Accor Silver member and for choosing Novotel Jakarta Mangga Dua Square. We look forward to welcoming you back and providing you with an even more comfortable and enjoyable stay in the future. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Zafira W. A., Thank you for sharing your wonderful feedback and for choosing Novotel Jakarta Mangga Dua Square for your stay. We are delighted to know that you had an amazing experience and were satisfied with our services and facilities. Your kind recognition of Mr. Haikal and Ms. Laila is truly appreciated, and we will be sure to share your compliments with them. We are pleased to know that their attentiveness and willingness to accommodate your requests contributed to making your stay comfortable and enjoyable. Your kind words are a great motivation for our team to continue delivering excellent and personalized service to all our guests. We sincerely look forward to welcoming you back to Novotel Jakarta Mangga Dua Square for another memorable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Johanes H., Thank you for taking the time to share your feedback following your stay at Novotel Jakarta Mangga Dua Square. We are pleased to know that you were satisfied with our service and food offerings. We are also grateful for your kind recognition of Ms. Endang at the reception for her helpful and attentive service. We will gladly share your appreciation with her. Your feedback regarding your room, cleanliness, breakfast selection, and other aspects of your stay is valuable to us. We continuously strive to improve our facilities and services to provide a more comfortable and enjoyable experience for all our guests. Thank you for your continued support as an ALL Accor Classic member. We look forward to welcoming you back and providing you with an even better stay in the future. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Gian T. R. P., Thank you for your kind words and wonderful feedback! We are delighted to hear that Haikal made you feel warmly welcomed and provided you with excellent service during your stay. Creating a welcoming atmosphere and ensuring our guests feel well taken care of are among our top priorities. We has been share your kind word with Haikal as your recognition will certainly mean a lot to him and serve as great motivation to continue delivering exceptional hospitality. Your satisfaction is truly important to us and we are grateful for the opportunity to make your stay a memorable one. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Novotel and providing you with another wonderful experience on your next visit. Warm Regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Yusoff M., Thank you for your wonderful feedback! We are delighted to hear that everything was perfect during your stay and that our friendly team made you feel welcome. Your kind words mean a lot to us as providing warm hospitality and ensuring our guests have a comfortable also enjoyable experience are always our top priorities. We truly appreciate you taking the time to share your experience with us. Your kind word are a encouragement to our entire team to continue delivering excellent service and creating memorable stays for all our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back to Novotel for another pleasant and memorable experience in the near future. Warm Regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mrs. Ita P., Warm greetings from Novotel Jakarta Mangga Dua Square! Thank you for sharing your wonderful feedback and for giving us a perfect score. We are delighted to know that you had a comfortable and enjoyable stay with your family. It is a pleasure to learn that you were satisfied with our facilities, cleanliness, breakfast selection, and the service provided by our team. We also appreciate your kind words regarding the ease of booking through the ALL Accor app and your recognition of our sustainability initiatives. Your satisfaction and recommendation mean a great deal to us. Thank you for your loyalty as an ALL Accor member. We look forward to welcoming you and your family back for another memorable stay at Novotel Jakarta Mangga Dua Square. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. F., Thank you for taking the time to share such a wonderful review with us. We are truly grateful for your kind words and delighted to know that you had a comfortable also enjoyable stay at our hotel. It is always a pleasure that our you appreciate our location, room and the variety of choices offered at our breakfast buffet. We are especially thankful for your recognition of Zachary, Alma, Adit and Maqda. Your appreciation means a lot to us. We are proud to know that their genuine care, attentiveness and warm hospitality made a positive impression on your experience. We has been share your kind feedback as it will be a wonderful encouragement and motivation for our team to continue delivering excellent service to every guest. At our hotel, we believe that true hospitality goes beyond providing a comfortable place to stay it is about creating meaningful connections and making every guest feel genuinely cared for. Knowing that our team was able to make your stay memorable is truly rewarding and feedback is inspires us to keep improving and delivering the best possible experience. Once again, thank you for your trust, support and kind appreciation of our team. It was our pleasure to have you stay with us and we sincerely look forward to welcoming you back for another wonderful also memorable experience on your next visit to the city. Warm Regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Ms. Karina S., Thank you for sharing your wonderful feedback and for awarding us a perfect score. We are truly delighted to know that you had an enjoyable and comfortable stay at Novotel Jakarta Mangga Dua Square. It is a pleasure to hear that you appreciated the rooms and our convenient location, offering easy access to nearby shopping and lifestyle destinations. Your satisfaction is very important to us. We are glad that our facilities and location contributed to making your stay more memorable. We grateful for your kind words and positive feedback to encouragement our entire team. We remain committed to delivering warm hospitality, excellent service and a comfortable experience for every guest who stays with us. We sincerely appreciate your trust, support and we look forward to welcoming you back to Novotel Jakarta Mangga Dua Square in the near future for another wonderful and memorable stay. Warm Regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Ardy F. W., Thank you for taking the time to share your wonderful feedback following your recent family stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you had an excellent experience with us and that you appreciated the room upgrade, connected room arrangement, and the recognition you received as an ALL Accor Gold member. It is particularly gratifying to hear that our team, accommodation, cleanliness, and overall services met your expectations. We truly appreciate your kind recommendation and your intention to stay with us again when visiting North Jakarta. We also sincerely appreciate your constructive feedback regarding our breakfast selection, particularly the dim sum. Please rest assured that your comments have been shared with our culinary team for further review and improvement. We are equally grateful for your observations regarding the condition and variety of toys in our Kids Club. We will review the facilities and explore opportunities to refresh the toys and enhance the activities available for our younger guests. Regarding the timing of room cleaning while you were having breakfast, we apologize for any inconvenience or discomfort this may have caused. Your suggestion is well noted, and we will remind our housekeeping team to be more mindful of guests' routines and preferences to ensure greater convenience and privacy during their stay. Your feedback is invaluable in helping us continuously improve our services and facilities. We look forward to welcoming you and your family back to Novotel Jakarta Mangga Dua Square for an even more enjoyable experience. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Jing B. T., Thank you for your wonderful, heartfelt review and for your continued trust in Novotel Jakarta Mangga Dua Square. We are truly delighted to know that each visit feels like coming home and that our team consistently makes you feel welcomed, valued and well cared for. Your generous recognition means a lot to all of us. It is especially rewarding to hear that Haikal’s attention to your pillow preference and the thoughtful preparations before your arrival have made your stays even more comfortable. We will be sure to share your kind appreciation with Haikal and the team members you mentioned, including Cholidah, Reza, Indra, Reno, Lutfy, Alma, Adell, Agung, Fahdil, Nurdin and Adha. Your recognition will certainly serve as wonderful encouragement for them to continue creating memorable experiences for our guests. We are also grateful for your positive feedback regarding the improvements in our Premier Lounge and breakfast offerings, as well as your kind words about Anne, Rafi, Maqdalena, Farhan and Stephane. It is truly encouraging to know that our team's dedication and commitment to warm hospitality have made a meaningful difference to your experience. As a valued ALL Platinum member, your continued loyalty and confidence are particularly important to us. Thank you for recommending us so wholeheartedly. We look forward to welcoming you back again soon and making every return visit feel just as special as coming home. Warm Regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Shamir K., Warm greetings from Novotel Jakarta Mangga Dua Square. Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to learn that you had a pleasant experience and that our team was able to make you feel warmly welcomed and well assisted. We are also pleased to know that you enjoyed the recognition and benefits provided as an ALL - Accor Platinum member. We truly appreciate your constructive feedback regarding the ease of access and Wi-Fi connection speed. Your comments are valuable to us, and we will share them with the relevant teams for further review and improvement, as we continuously strive to enhance the comfort and convenience of our guests. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back to Novotel Jakarta Mangga Dua Square for another enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Irvan K., Warm greetings from Novotel Jakarta Mangga Dua Square. First and foremost, please accept our sincere apologies for the disappointing experience you encountered during your recent stay with us. We truly regret that we did not meet your expectations, particularly regarding the check in process, room air conditioning, recognition of your ALL Accor Gold membership, and the service you experienced at the Gourmet Bar near the breakfast area. Please accept our apologies for these shortcomings, as we understand how important a smooth arrival, proper room comfort, and appropriate recognition of your loyalty are to your overall experience. We are especially sorry for the interaction that left you feeling unwelcome and uncomfortable. Providing warm, friendly, and professional service is an essential part of our hospitality, and we sincerely regret that your experience did not reflect the standards we strive to uphold. Please be assured that your feedback is taken seriously and will be shared with the relevant departments for thorough review and appropriate follow up. Your comments provide us with an important opportunity to evaluate our service standards and make the necessary improvements to prevent similar experiences in the future. We sincerely value your loyalty as an ALL Accor Gold member, and we regret that we fell short of providing you with the attentive care and welcoming hospitality you rightfully expected. We hope you will allow us another opportunity to restore your confidence in our hotel and provide you and your family with a much more pleasant experience on your next visit. Thank you for bringing these matters to our attention. Once again, please accept our deepest apologies for the inconvenience and disappointment caused. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Falah A. N., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Novotel Jakarta Mangga Dua Square. We are delighted to know that you enjoyed our breakfast selection, spacious and comfortable swimming pool, and the service provided by our Front Office, Restaurant, and Housekeeping teams. It is especially rewarding to hear that you appreciated the warm and attentive service from our team and the recognition provided as an ALL - Accor member. We also appreciate your feedback regarding the Wi-Fi connection speed and your suggestion regarding a more comfortable smoking area at the bar. Your comments are valuable to us and will be shared with the relevant teams as we continue to improve our guest experience. Thank you once again for your kind recommendation and for choosing Novotel Jakarta Mangga Dua Square. We look forward to welcoming you back and providing you with another enjoyable stay. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square

Dear Mr. Novrian C. B., Thank you for taking the time to share your detailed feedback following your recent family stay with us. We are delighted to hear that you had a comfortable stay and enjoyed our breakfast selection, family friendly facilities, swimming pool, and fitness center. It is also wonderful to know that our team made a positive impression on you. At the same time, we sincerely apologize for the inconveniences you experienced. We regret the misunderstanding regarding dining by the pool and appreciate your understanding after our Chief of Security clarified the matter and offered an apology. We also take note of your comments regarding the pillows, the efficiency of our check in and check out procedures, and the cleanliness and upkeep of the smoking area and public restrooms. Your feedback has been shared with the relevant departments for follow up and improvement. We truly value your observations, as they help us identify areas where we can enhance our services and provide a more seamless experience for our guests. Thank you once again for choosing Novotel Jakarta Mangga Dua Square. We hope to have the pleasure of welcoming you and your family back and providing you with an even better experience on your next visit. Warm regards, Guest Experience Team Novotel Jakarta Mangga Dua Square