Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 3,375 reviews

Best price
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Mercure Paris Gare de Lyon TGV hotel - Image 1
Mercure Paris Gare de Lyon TGV hotel - Image 2
Mercure Paris Gare de Lyon TGV hotel - Image 3
Mercure Paris Gare de Lyon TGV hotel - Image 4
2 place Louis Armand, 75012 PARIS, France

Description

Hotel extras

  • In the heart of Paris, direct link to Orly airport - metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room with two single beds

Photo out of - Superior room with two single beds

Enjoy ultra-comfortable Mercure bedding in this colorful room. Bathroom with tub only, WIFI, TV with Chromecast, safe, air conditioning, kettle, courtesy tray (teas, water). On the lower floors only.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 17 m² / 182 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Treat yourself to the experience of our premium comfort room with exclusive Mercure high-end bedding. Nespresso machine, free WiFi and minibar, 42" TV with Chromecast. Bathroom with shower. Sleeps up to 2 people.

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Hair dryer
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Enjoy a high-quality room with upscale Mercure bedding and sofa-bed, plus Nespresso machine, free WIFI and mini-bar, 42" TV with Chromecast, bathroom with shower or bathtub. Up to 2 adults and 1 child.

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • TV with on-screen billing info

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Hair dryer
  • Soundproof doors
  • Soundproof room
  • Vacuum cleaner

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 PARIS
France

GPS:48.844779, 2.372532

Telephone
Fax +33 1 43 47 41 94

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 315 rooms
  • 8 rooms for people with reduced mobility
  • 315 non-smoking rooms
  • 7 floors

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Pressing Additional charge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-out

Pets

Pets allowed Additional charge

Catering

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

8 Meeting rooms

Well-being

Fitness center

  • On site

CORNER STATION

Photo out of - CORNER STATION

Enjoy a drink on the terrace or coffee in the warmth. On the spot or to take away. Discover a home-made menu with varied and fresh products.

Bar Type
SNACK BAR
Capacity
30
Accessibility
Accessible service
Telephone +33 1 43 44 84 84

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Luncheon voucher
  • Holiday voucher
  • Apple Pay
  • Contactless
  • Other

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Enjoy a drink on the terrace or coffee in the warmth. On the spot or to take away. Discover a home-made menu with varied and fresh products.

Start your day on the right foot with our breakfast offers. Choose from our all-you-can-eat buffet with a variety of organic and eco-responsible products. You prefer not to get out of bed? Ask for breakfast in your room.

The fitness center at Mercure Paris Gare de Lyon TGV offers weight & cardio equipment incl. elliptical trainers, exercise bikes & treadmills, equipped with TV screens. Access is exclusive to hotel guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,375 reviews

Customer review rating 4.0/5

Kristine R. Friends - Confirmed reviews ALL

Customer review rating 4.0/5

Gregory K. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Kenton K. Couples - Confirmed reviews ALL

Customer review rating 2.0/5

Christian S. Solo - Confirmed reviews ALL

Dear Christian, Thank you for taking the time to answer our satisfaction survey. We are truly sorry that your recent stay did not meet your expectations and that several aspects of your experience left you disappointed. Regarding your room, you had booked a Superior Room category, which is not available on the 6th floor. On previous occasions, it is possible that we were able to offer you a complimentary upgrade to a Privilege Room, but unfortunately, this was not possible during your latest stay. Concerning the room cleaning, our housekeeping service is until 5 pm. However, if you have a specific time constraint, you can inform reception on the morning of your stay so that we can ask our housekeeping team to prioritise your room where possible. We have also informed our technical team of the issues you reported with the sink and bathtub drainage so that they can carry out further checks, we sincerely apologize for that. We are equally sorry that your breakfast experience was disappointing. All our breakfast team members remain on duty throughout the service, although some may have specific tasks to attend to at certain times. The buffet is fully stocked at the beginning of service and replenished regularly by our team. Nevertheless, we regret that the choice of food, table availability and clearing times did not meet your expectations. Your comments have been shared with our breakfast manager for review. Finally, we would like to reassure you that it is possible to book a room with breakfast included for stays of any duration, including two-night stays. We are sorry that your overall experience has given you the impression that our service and offering have declined, and we appreciate you bringing these points to our attention. Léa - Service Qualité Mercure Paris Gare de Lyon TGV

Customer review rating 1.5/5

Claudio D. L. Families - Confirmed reviews ALL

Dear Claudio, Thank you for taking the time to answer our satisfaction survey. We are sincerely sorry that your stay did not meet your expectations. Regarding your booking, our Family Offer allows guests to reserve two rooms at a preferential rate, but it does not guarantee connecting rooms. Furthermore, our hotel does not have connecting rooms. As for the baby cot, we understand that you had indeed requested one, and we sincerely apologize if it was not installed in your room upon arrival. We hope our team was able to rectify this during your stay. Our double rooms have an average surface area of 17 m², as indicated on our booking website and in our pre-arrival email. We understand, however, that you found the rooms too small and were disturbed by noise during your stay. We also sincerely apologize for the technical issues you reported. Your feedback has been shared with our technical team so that the rooms concerned can be inspected. Regarding our rates, our prices are in line with those generally practised by hotels in the surrounding area and vary according to the season, the dates and demand. Breakfast is not included in all room rates, but our buffet breakfast, at €22 per person, or our express breakfast option, at €11, can also be added directly at the hotel. Unfortunately, we are unable to offer a refund or partial compensation in this case. We nevertheless regret that your experience did not meet your expectations and thank you for bringing these matters to our attention. Léa - Service Qualité Mercure Paris Gare D. Lyon TGV

Customer review rating 4.0/5

Gregory K. Families - Confirmed reviews ALL

If one needs proximity to the Gare de Lyon, you cannot beat this Mercure, which, but for a direct entrance to the station, is 20 meters from an entrance to it. Some general comments and observations: The furnishings were spare. There was no place to set one's bags other than the floor. The AC barely worked, but we were able to make do with the windows open given the time of year. The fact that the curtains opened in the opposite direction of the windows meant they covered the opening and thus impeded the airflow, but we were fine and improvised. I suggest earplugs if you are a light sleeper. We used the sofa bed and main bed and found both to be comfortable for what they were, but that arrangement definitely took up a large part of what would be more open space in the room. There was only 1 chair, but we used the stools that doubled as nightstands to sit together at the table. There was a safe which accommodated my 17" laptop and I was grateful for that. If you are a non smoker, please be aware that smokers tend to congregate in the area immediately around the entrance so you must endure the fumes each time you enter and exit the property. Knowing the area around the station, we probably will stay at a different hotel in the future. Final comment, I emailed the hotel to request an early check-in, which I expected to be unlikely, but never received a reply or acknowledgement. Upon arrival, the first front desk staff member just directed me to leave my bags with the concierge. When I returned to the front desk after organizing my luggage, another staff member called housekeeping to see if my room was close to being ready. Within 10 minutes, I had my room key, versus waiting another 3 hours. I thought this extra courtesy was especially helpful and I was pleased to express my gratitude.

Customer review rating 5.0/5

Kenton K. Couples - Confirmed reviews ALL

Great location with access to everything you need. The team was most welcoming.

Customer review rating 2.0/5

Christian S. Solo - Confirmed reviews ALL

Check-in unfriendly, asked in advance to be on 6th floor where I have always been so far and the receptionist said that we were fully booked and adding that in the past I go upgraded which was not the case.....more or less I should book a better room if I want to be on 6th floor.....although I always booked the same room in the past. Room was not cleaned when coming back after 3 pm. In the sink and in the bathtub water could not get down without pulling up fully the closing knob. If you take breakfast around 9 am. there are less staff working and plates are not refilled....staff seem to be on their break. When I took breakfast after 8 am. the choice of a lot of food much better and more diverse then if you come after 9 am. Very often you have to be lucky to find a free table, as the staff are not able to clear quickly the tables used. They are polite but not enough in numbers after 9 am. Interesting to note that after 8 am. there seems to be a restaurant manager helping to clear the tables but he probably also goes on a break after 9 am. since I have only see him once when I ate after 8 am. In the room there are only 5 cloth hangers which is not enough. Cleaning is done properly but if sinks are not clearing properly this should be reported to a sanitary technican to take care of.

Dear Christian, Thank you for taking the time to answer our satisfaction survey. We are truly sorry that your recent stay did not meet your expectations and that several aspects of your experience left you disappointed. Regarding your room, you had booked a Superior Room category, which is not available on the 6th floor. On previous occasions, it is possible that we were able to offer you a complimentary upgrade to a Privilege Room, but unfortunately, this was not possible during your latest stay. Concerning the room cleaning, our housekeeping service is until 5 pm. However, if you have a specific time constraint, you can inform reception on the morning of your stay so that we can ask our housekeeping team to prioritise your room where possible. We have also informed our technical team of the issues you reported with the sink and bathtub drainage so that they can carry out further checks, we sincerely apologize for that. We are equally sorry that your breakfast experience was disappointing. All our breakfast team members remain on duty throughout the service, although some may have specific tasks to attend to at certain times. The buffet is fully stocked at the beginning of service and replenished regularly by our team. Nevertheless, we regret that the choice of food, table availability and clearing times did not meet your expectations. Your comments have been shared with our breakfast manager for review. Finally, we would like to reassure you that it is possible to book a room with breakfast included for stays of any duration, including two-night stays. We are sorry that your overall experience has given you the impression that our service and offering have declined, and we appreciate you bringing these points to our attention. Léa - Service Qualité Mercure Paris Gare de Lyon TGV

Customer review rating 1.5/5

Claudio D. L. Families - Confirmed reviews ALL

I had to book two rooms, and the staff at the front desk seemed to know nothing about it. The rooms were not connected, and they were unaware that we needed a baby cot for our young children. The rooms were far too small and noisy, as we could hear trains or other noises. The overall quality of the room was very poor: the shower was leaking, the walls were damaged, and several other issues. To make matters worse, the high price did not even include breakfast. Given the significant gap between the advertised service and the actual experience, I would appreciate receiving a refund, even a partial one, if you wish to handle this matter fairly.

Dear Claudio, Thank you for taking the time to answer our satisfaction survey. We are sincerely sorry that your stay did not meet your expectations. Regarding your booking, our Family Offer allows guests to reserve two rooms at a preferential rate, but it does not guarantee connecting rooms. Furthermore, our hotel does not have connecting rooms. As for the baby cot, we understand that you had indeed requested one, and we sincerely apologize if it was not installed in your room upon arrival. We hope our team was able to rectify this during your stay. Our double rooms have an average surface area of 17 m², as indicated on our booking website and in our pre-arrival email. We understand, however, that you found the rooms too small and were disturbed by noise during your stay. We also sincerely apologize for the technical issues you reported. Your feedback has been shared with our technical team so that the rooms concerned can be inspected. Regarding our rates, our prices are in line with those generally practised by hotels in the surrounding area and vary according to the season, the dates and demand. Breakfast is not included in all room rates, but our buffet breakfast, at €22 per person, or our express breakfast option, at €11, can also be added directly at the hotel. Unfortunately, we are unable to offer a refund or partial compensation in this case. We nevertheless regret that your experience did not meet your expectations and thank you for bringing these matters to our attention. Léa - Service Qualité Mercure Paris Gare D. Lyon TGV

Customer review rating 2.0/5

Jacob H. Couples - Confirmed reviews ALL

The location of the hotel was perfect as we could easily walk or jump on the metro to get anywhere in Paris! The air conditioning could use improvements, thank goodness the window opened as our room was constantly sweltering hot.

Dear Jacob, Thank you for answering our satisfaction survey. We are delighted that you appreciated our convenient location, which makes it easy to explore Paris. However, we are sorry to hear that the room temperature affected your comfort during your stay. Please be assured that our reception team is available 24/24H to assist you and find a suitable solution as quickly as possible, such as providing a fan if needed or change room if the availability allows it. We hope to have the opportunity to welcome you back for a more comfortable stay. Léa - Service Qualité Mercure Paris Gare de Lyon TGV

Customer review rating 3.5/5

Sebastien L. Business - Confirmed reviews ALL

Room was not ready when I arrived but it was 11h15am so I came back after my workday in the afternoon. No mention about the benefits I am eligible to (I noticed no difference Silver and Gold). No proposition about the preference for the room. Globally it was ok as usual.

Dear Sebastien, Thank you for your positive comments regarding the cleanliness of your room, the quality of our service and our convenient location. We are pleased to know that you intend to continue staying with us on your future visits. Regarding your arrival, our standard check-in time is 3PM. We always do our best to accommodate our Gold members with an early check-in whenever possible. However, as our hotel was fully booked the night before your arrival, it was particularly difficult to make a room available as early as 11.15AM. We would also like to remind you that you had booked a Superior Room and were upgraded to a Privilege Room, which includes additional amenities such as a stocked minibar, a coffee machine, bathrobes and slippers. As for your welcome drink, the digital voucher is automatically available in your ALL app. Thank you also for your suggestion to add a burger and French fries to our in-room dining menu. We will share your feedback with our Food & Beverage Manager for consideration. We hope to have the pleasure of welcoming you back soon for an even more satisfying experience. Léa - Service Qualité Mercure Paris Gare de Lyon TGV

Customer review rating 3.0/5

Katherine P. Families - Confirmed reviews ALL

Good choice at breakfast and location perfect for station but one bathroom was totally inadequate with shower that didn’t work and no bath mat for slippery small bath.

Dear Katherine, Thank you for taking the time to answer our satisfaction survey. We are delighted that you appreciated the breakfast selection and our convenient location right next to Gare de Lyon. Regarding the bathroom, following our checks, I could not find any record of the issue with the shower being reported to our team during your stay. We have since checked the equipment, and the showers are currently working properly. While the layout of our bathrooms may vary slightly depending on the room’s location, the differences remain minor. We also have non-slip bath mats available upon request to improve comfort and safety when using the bath. We regret that this aspect of your stay did not fully meet your expectations and thank you again for your feedback. Léa - Service Qualité Mercure Paris Gare de Lyon TGV

Customer review rating 5.0/5

Sheena G. Friends - Confirmed reviews ALL

Food was great! I wasn't at the hotel a lot, but it was clean and staff was helpful. My room was great.

Customer review rating 5.0/5

Alan A. Friends - Confirmed reviews ALL

Extremely satisfied: comfortable bed, nice housekeeping. One thing: they did not replace the caffeinated coffee for our second night, would have been nice. The breakfast buffet was a surprise, and wonderful.

Customer review rating 3.5/5

Anais R. Couples - Confirmed reviews ALL

The room (and hotel corridor) had carpet that was very dusty. We both felt allergies starting the minute we walked out of the elevator. Breakfast was good. The price is only worth it if you really need to stay close to Gare de Lyon station.

Dear Anais, We are pleased to hear that you enjoyed our breakfast and would like to thank you for your kind words about Guy with your luggage, which we will be happy to pass on. We are sorry to hear that you felt uncomfortable with the cleanliness of the carpets and corridors, particularly as you experienced this as soon as you left the elevator. Your feedback has been shared with our Housekeeping Manager so that this point can be followed up with our teams. Please be assured that our corridors and rooms are vacuumed daily, but we are sorry that you did not feel comfortable during your stay. Regarding the coffee machine, this is an amenity specifically included in our Privilege Rooms, as indicated in the list of room amenities when booking. Our Superior Rooms are equipped with a kettle, courtesy tea and coffee facilities. Finally, please note that our Reception team is available 24/24H should you experience any difficulty during your stay. We would always be happy to assist and, when possible, look for a suitable solution. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Kathy C. Couples - Confirmed reviews ALL

We have stayed here several times, aways when we have an international flight connection with train travel the following day. For this stay our room was well prepared by Christine, several drinks were offered. We arrived from our flight with me being sick so Florence arranged for us to have an early check-in which was wonderful. The morning “express breakfast” server was friendly and prompt and we were able to get to our train on time. Thank you to all the great staff for a comfortable, easy stay. We’ll be back.

Dear Kathy, Thank you so much for your loyalty and for taking the time to share such a particularly kind review. It is always a real pleasure to welcome you back, and we are delighted to know that our location, breakfast options and the comfort of your room continue to make your stays with us easy and enjoyable. We will be sure to share your lovely compliments with the managers of the teams concerned, and in particular with Christine and Florence. They will certainly be very happy to know that their attention helped make your stay more comfortable. Thank you again for your continued trust and loyalty. We look forward to welcoming you back very soon! Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Lesley D. Couples - Confirmed reviews ALL

Speedy booking at desk complimentary cake which was lovely and very nice staff

Customer review rating 4.5/5

Yali C. Business - Confirmed reviews ALL

good venue

Customer review rating 1.5/5

Petro F. Business - Confirmed reviews ALL

Old rooms, require renovation. Terrible service. Overpriced. Would not suggest anyone to stay there

Dear Petro, Thank you for taking the time to share your feedback. We are somewhat surprised by the comments you have made about our hotel, as the property has undergone several renovation projects over the years. We would nevertheless like to better understand your experience, particularly regarding the condition of the rooms you mention. We invite you to contact us at h1… with more details about what you found unsatisfactory in the rooms, so that we can look into it. Regarding breakfast, we are also surprised by your comment about the limited choice, as our buffet offers a relatively wide selection of warm and cold dishes, pastries, breads, drinks. We would therefore appreciate it if you could let us know what you felt was missing from the breakfast offering, as your feedback would help us better understand your expectations. Finally, we are sorry to hear about your comments regarding cleanliness. Your feedback has already been shared with our Housekeeping Manager so that the necessary checks and corrective actions can be carried out promptly. We hope you will give us the opportunity to better understand your experience and address the points you have raised. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Florent J. Business - Confirmed reviews ALL

A lot of persons arriving at the same time but the staff created temporary desks to serve the customers quicker - Good practice

Bonjour Florent, We would like to thank you for your feedback. We are delighted that you noticed how responsive our team was upon your arrival during peak periods. Your comment will be shared with the team present that day. We hope to have the pleasure of welcoming you again during your next stay in Paris. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 3.0/5

Isabelle D. Business - Confirmed reviews ALL

The cleanliness of the room could have been much better. Ok overall.

Dear Isabelle, Thank you for taking the time to share your feedback. We are sorry to hear that the cleanliness of your room did not fully meet your expectations. We would appreciate it if you could contact us at h1… to let us know more specifically what could have been improved in your room. This would allow us to better understand what happened and follow up with the relevant teams. We will also make sure that your comments regarding the welcome you received are shared with our Reception Manager. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Léa – Service Qualité Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Sally A. Couples - Confirmed reviews ALL

We had a train booked from Gare de Lyon very early in the am so this hotel was a perfect place to stay the night before. The room was comfortable, quiet and the staff were friendly.

Dear Sally, Thank you for your positive feedback. We are delighted to hear that you found our hotel comfortable and convenient for your early train departure. Our team appreciates your kind words regarding their service, and we hope to welcome you back in the future. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 5.0/5

Denis M. Couples - Confirmed reviews ALL

After battling the Paris metro (the green line was cancelled that day) we managed to find our way to the station.

Dear Denis, Thank you for your positive feedback regarding the location of our hotel. We are pleased to hear that you found it accessible to the railway station and nearby amenities. We hope to welcome you back in the future for another pleasant stay. Émile - Quality Service Mercure Paris Gare de Lyon

Customer review rating 4.5/5

Rajeev M. Business - Confirmed reviews ALL

Great front desk staff, very helpful. Having a water fountain (still and sparkling) for refilling was a great bonus. Breakfast options were very good.

Dear Rajeev, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you appreciated our location, the help from our front desk team, and the breakfast options. We're glad that you enjoyed the water fountain facility as well. We hope to have the pleasure of welcoming you again soon. Émile - Quality Service Mercure Paris Gare de Lyon

Other web-users rate our hotel

  • 1,708 reviews 9.6/10 Location
  • 1,910 reviews 6.9/10 Room
  • 2,514 reviews 9.1/10 Service
  • 22 reviews 8.6/10 WiFi
  • 1,040 reviews 5.2/10 Comfort
  • 653 reviews 8.5/10 Cleanliness
  • 630 reviews 8.8/10 Breakfast

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