Mercure Nice Promenade des Anglais Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 236 reviews

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Mercure Nice Promenade des Anglais Hotel - Image 1
Mercure Nice Promenade des Anglais Hotel - Image 2
Mercure Nice Promenade des Anglais Hotel - Image 3
Mercure Nice Promenade des Anglais Hotel - Image 4
2 rue Halevy, 06000 NICE, France

Description

Hotel extras

  • Fully renovated in 2026, our hotel blends bold design with cozy comfort.

  • Prime location on Promenade des Anglais, just a 5-min walk from Old Nice.

  • Amazing views: sea-facing rooms and breakfast overlooking Baie des Anges.

  • 4 miles (7 km) from the airport and a 10-min walk from Nice train station.

  • Easy access via nearby parking, including the Ruhl and Sulzer parking lots.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with patio view - Double bed

Photo out of - Classic Room with patio view - Double bed

Opening onto a lush patio, this freshly renovated room offers a calm space with natural materials and tones. Bathroom with sleek lines and Nuxe welcome products. An intimate cocoon in the heart of Nice.

  • Views:

    Patio

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Patio
See availabilities

Newly renovated room overlooking the city with its energy. Its warm tones combined with the timeless elegance of the Mediterranean will enhance your stay. Graphic bathroom with distinct design, Nuxe care products. Balcony.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Renovated room capturing the city's energy with Mediterranean elegance and warm tones. Features a bold, graphic bathroom with NUXE toiletries. Contemporary seating that converts into a bed and a balcony.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)

Service And Equipment

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
See availabilities

Newly renovated and offering breathtaking views of the gardens and the sea, this boldly decorated room with its warm colors and Mediterranean elegance will enhance your stay. Features include a stylishly designed bathroom with Nuxe toiletries and a balcony.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Newly renovated with a superb view of the gardens and the sea, this bold room with warm colors and Mediterranean elegance will enhance your stay. Bathroom with distinct design, Nuxe products. Balcony.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning
See availabilities

Renovated with a superb view of the gardens and sea. Captivating room with bright colors and Mediterranean elegance. Bathroom with distinct design, Nuxe products. Modern seat converts into a bed. Balcony.

  • Views:

    Garden View

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathrobe
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC
See availabilities

Facing Promenade des Anglais, this newly renovated room offers a spectacular sea view. Its chic design, with Mediterranean accents, seduces and inspires. Bathroom with bold lines, Nuxe products. Balcony.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Facing Promenade des Anglais, this newly renovated room offers a spectacular sea view. Its chic design, with Mediterranean accents, seduces and inspires. Bathroom with bold lines, Nuxe products. Balcony.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Facing Promenade des Anglais, renovated room with captivating sea view. Its Mediterranean design seduces and inspires. Bathroom with graphic design, Nuxe products. Modern seat converts into bed. Balcony.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini bar with free soft drinks
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC
See availabilities

Hotel location

Mercure Nice Promenade des Anglais Hotel

2 rue Halevy
06000 NICE
France

GPS:43.695385, 7.265471

Telephone
Fax +33 4 93 82 18 20
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park
  • 125 rooms
  • 4 rooms for people with reduced mobility
  • 125 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services Additional charge

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Iron

  • Iron at reception

Pets

Pets allowed

Catering

Breakfast

  • Buffet Additional charge

Sports and leisure

Private beach Additional charge

  • Nearby

Jet-ski Additional charge

  • Nearby

Glass bottom boat Additional charge

  • Nearby

Scuba diving Additional charge

  • Nearby

Bodybuilding equipment/Gym Additional charge

  • Nearby

Snorkelling/Scuba diving center Additional charge

  • Nearby

Jogging track

  • Nearby

Boat excursions Additional charge

  • Nearby

Water-skiing Additional charge

  • Nearby

Parasailing Additional charge

  • Nearby
  • Near the property
  • Indoor parking
  • Public
  • 420 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.91 ft

  • Parking pricing: 32.2 EUR 32.2 EUR Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Intercom
  • Stairs

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators

Breakfast

Photo out of - Breakfast

Wake up to a stunning Mediterranean view. Our generous buffet breakfast is served from 6:30am to 10:30am, and until 11am on weekends. To relax even further, enjoy breakfast served in your room.

Buffet

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Services

  • American
  • Continental
  • Hot Breakfast
  • Cold breakfast

Wake up to a stunning Mediterranean view. Our generous buffet breakfast is served from 6:30am to 10:30am, and until 11am on weekends. To relax even further, enjoy breakfast served in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  236 reviews

Customer review rating 5.0/5

Jennifer C. Couples - Confirmed reviews ALL

Dear guest, Thank you very much for your lovely feedback. We are delighted to know that you had such a positive experience with us. It is especially rewarding to hear that our team made you feel well taken care of. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Nice for another wonderful stay. Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Customer review rating 3.0/5

Bjornar B. Couples - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback with us. We are pleased that you appreciated the recent renovation of our rooms, while we regret that the overall experience did not fully meet your expectations. We understand that choosing a hotel involves weighing the price against the services provided. Our property benefits from a prime location on the Promenade des Anglais, right by the sea and within easy reach of Nice’s main attractions. However, we are sorry that the services available did not offer the value you were hoping for. Your comments are important to us as we continue to improve our guests’ experience, and we appreciate you taking the time to share your perspective. We hope you may reconsider staying with us on a future visit to Nice and allow us another opportunity to provide you with a more satisfying experience. Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Customer review rating 4.0/5

Kristjan D. Business - Confirmed reviews ALL

Dear guest, Thank you for taking the time to share your impressions following your stay with us. We are delighted that you enjoyed the comfort of your room, the cleanliness of our facilities and the attention provided by our team. We are pleased that our location allowed you to enjoy both the seafront and the historic centre of Nice with ease. We have also taken note of your comments regarding breakfast. We understand that variety is particularly important for guests staying several days, and your feedback will be shared with our breakfast team as we continue to improve our offering. We hope to have the pleasure of welcoming you back for another enjoyable stay in Nice. Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Customer review rating 4.5/5

Pieter-jan C. Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback following your stay at the Mercure Nice Promenade des Anglais. We are delighted to hear that you appreciated the friendliness of our team, the comfort of your room with a view, and our prime location. However, we sincerely regret the inconvenience caused by the unpleasant smell of cooking oil in your room during the evenings. Please accept our apologies for this disturbance. Your comments are valuable to us and will be shared with the relevant team for further investigation. We also appreciate your kind recognition of our front desk team and will be sure to pass on your compliments to our staff. We hope to have the pleasure of welcoming you back to Nice for an even more enjoyable stay. Kind regards, Emma Front Office Manager

Customer review rating 3.0/5

Erika T. Families - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback with us. We are sorry to hear that your stay did not fully meet your expectations. We would, however, like to clarify that our website does not describe the room category you booked as a suite. The category is listed as “Privilege Room – Sea and Garden View, Balcony – Double Bed and Sofa Bed,” which corresponds to the room reserved for your stay. We hope that, despite this disappointment, you were able to enjoy our location and the surroundings. Kind regards, Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Dear guest, Thank you very much for your lovely feedback. We are delighted to know that you had such a positive experience with us. It is especially rewarding to hear that our team made you feel well taken care of. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Nice for another wonderful stay. Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Customer review rating 3.0/5

Bjornar B. Couples - Confirmed reviews ALL

Very expensive because of location, but hotel itself is very simple without any offerings. Rooms are quite nice after renovation, but overall too expensive compared to other hotels in the area. I will choose another hotel next time.

Dear guest, Thank you for sharing your feedback with us. We are pleased that you appreciated the recent renovation of our rooms, while we regret that the overall experience did not fully meet your expectations. We understand that choosing a hotel involves weighing the price against the services provided. Our property benefits from a prime location on the Promenade des Anglais, right by the sea and within easy reach of Nice’s main attractions. However, we are sorry that the services available did not offer the value you were hoping for. Your comments are important to us as we continue to improve our guests’ experience, and we appreciate you taking the time to share your perspective. We hope you may reconsider staying with us on a future visit to Nice and allow us another opportunity to provide you with a more satisfying experience. Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Customer review rating 4.0/5

Kristjan D. Business - Confirmed reviews ALL

A very nice hotel, well located, centrally and by the beach, just outside the historically center. Large room with good shower.

Dear guest, Thank you for taking the time to share your impressions following your stay with us. We are delighted that you enjoyed the comfort of your room, the cleanliness of our facilities and the attention provided by our team. We are pleased that our location allowed you to enjoy both the seafront and the historic centre of Nice with ease. We have also taken note of your comments regarding breakfast. We understand that variety is particularly important for guests staying several days, and your feedback will be shared with our breakfast team as we continue to improve our offering. We hope to have the pleasure of welcoming you back for another enjoyable stay in Nice. Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Customer review rating 4.5/5

Pieter-jan C. Families - Confirmed reviews ALL

The only minus-point was that evry evening there was a smell of fried oil (barbeque ? Deep-fries ?) in our room, probably coming from elshere via the ventilation system.

Dear Guest, Thank you for sharing your feedback following your stay at the Mercure Nice Promenade des Anglais. We are delighted to hear that you appreciated the friendliness of our team, the comfort of your room with a view, and our prime location. However, we sincerely regret the inconvenience caused by the unpleasant smell of cooking oil in your room during the evenings. Please accept our apologies for this disturbance. Your comments are valuable to us and will be shared with the relevant team for further investigation. We also appreciate your kind recognition of our front desk team and will be sure to pass on your compliments to our staff. We hope to have the pleasure of welcoming you back to Nice for an even more enjoyable stay. Kind regards, Emma Front Office Manager

Customer review rating 3.0/5

Erika T. Families - Confirmed reviews ALL

Extremely expensive for very few services offered

Dear guest, Thank you for sharing your feedback with us. We are sorry to hear that your stay did not fully meet your expectations. We would, however, like to clarify that our website does not describe the room category you booked as a suite. The category is listed as “Privilege Room – Sea and Garden View, Balcony – Double Bed and Sofa Bed,” which corresponds to the room reserved for your stay. We hope that, despite this disappointment, you were able to enjoy our location and the surroundings. Kind regards, Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Customer review rating 1.5/5

Aditya P. Families - Confirmed reviews ALL

Very disappointing check in experience. We had booked 2 Rooms with 2 All accord membership. We had sent email requesting to give us room next to each other. Having Gold status on both we requested early checkin and if possible room upgrade. Knowing fully that this was based on availability. We got a confirmation for the same and we're told it will be taken into consideration. When arrived we wanted to make sure we get room next to each other so informed accordingly. We were told rooms will be available at 2pm. We went to have our lunch and see the city. We came back at 3 pm. We were told that rooms are not ready. And they added that since you requested room next to each other they were not able to get ready. At which point I Mentioned that this is not information which we are giving you now. The sad part was the way it was communicated. It was said that because we had made a request of that kind it was our fault . Finally we got 2 rooms not next to each other but 4 room across. Everything could be fine if the tone and approach was not insulting. Very unprofessional.

Dear guest, Thank you for taking the time to share your experience with us. We are sincerely sorry that the arrival process left you feeling disappointed, particularly given your loyalty to Accor and the arrangements discussed before your stay. We understand that requesting rooms close to one another should not have resulted in you feeling responsible for delays, nor should the communication have made you feel uncomfortable. While room readiness and the possibility of accommodating specific requests depend on operational constraints and availability, we should always communicate these matters with courtesy and professionalism. We regret that we were unable to provide you with adjoining rooms as requested and that the explanation you received did not reflect the level of hospitality we aim to offer. Your comments will be shared with our team so that we can learn from this experience and improve how we handle similar situations. We hope you were nevertheless able to enjoy your time in Nice and that we may have the opportunity to restore your confidence in our hotel on a future visit. Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Customer review rating 5.0/5

Andrea L. Couples - Confirmed reviews ALL

Beds are comfortable, black out shades, rooms clean, service great (Alena was great!), great water temperature and pressure, location incredible, quiet surroundings both inside and outside. Had a wonderful time!

Dear guest, Thank you so much for your wonderful feedback. We are delighted to know that you had such an enjoyable stay and felt comfortable throughout your visit. It is especially lovely to hear that Alena took such good care of you. We will be sure to share your kind words with her, as well as with the rest of our team. We are also pleased that you appreciated the comfort of your room and the peaceful atmosphere, while making the most of our setting in Nice. It was a pleasure to welcome you, and we hope to have the opportunity to see you again on your next visit. Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Customer review rating 1.5/5

Tine W. Families - Confirmed reviews ALL

Overpriced hotel considering the standard. Limited and poor breakfast selection, extremely uncomfortable beds; travel companions (with children) were assigned a room much too far away from the parents.

Dear guest, Thank you for sharing your feedback with us. We are sorry to hear that several aspects of your stay did not meet your expectations. We regret that the breakfast selection and the comfort of the beds were not to your satisfaction. We also understand your disappointment regarding the room allocation for the two rooms, particularly when travelling with children. While room assignments are subject to availability, we appreciate how important it is for families and accompanying guests to be accommodated as close together as possible. Your comments have been taken seriously and will be shared with the relevant teams as we continue to improve the experience we provide. We hope that we may have the opportunity to welcome you again and offer you a stay that better meets your expectations. Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Customer review rating 1.0/5

Ion C. Couples - Confirmed reviews ALL

Very and very extremely bad service. NO CUSTOMERS RELATION. RUTE AND UNFRIENDLY ATMOSPHERE from the reception desk. The lady at the reception Dorothe is a disaster, unfriendly, big mouth, unpolite, acting as she is not the staff of the Hotel but as an a side person. Very bad experience with this lady. I would fire her immediately. And she was unpolite not only with me but as well with others guests. Hotel.... For a 500 EURs per night! a broken bad..... None of cosmetic accesories, not only a single bottle of water during our stay of 5 nights..... carton single use glasses..... Absolutely not a 4 star hotel with any pretentions. But again Dorothe is a disaster and she can not represent the face of a hotel! Needed details i can provide. At least when you address her the question: Who are you and what is your name? She is hiding the badge with the name and she says I'am not going to tell you my name, I'am just a salary person here, all the questions you can address to my Manager and that's all. Such an unpolite person......

Dear guest, Thank you for taking the time to share such detailed feedback with us. We are truly sorry that your five-night stay was marked by such a disappointing experience, particularly regarding the welcome and interactions you had at the reception desk. As you have already had the opportunity to discuss the matter with our manager during your stay, we would like to reiterate our sincere apologies for the way you felt you were treated. The experience you describe does not reflect the level of hospitality, courtesy and professionalism that we expect from our team. We understand that the way a guest is welcomed and listened to can have a significant impact on the entire stay, and we regret that this was not the case for you. We have also taken note of your comments regarding the condition of the bed, the amenities provided in the room and the absence of bottled water. As part of our environmental approach, bottled water is no longer systematically placed in rooms; drinking-water dispensers are available on the floors, with glasses and carafes provided. Nevertheless, we understand that this may not have corresponded to your expectations, particularly during a longer stay. We are also sorry that the overall experience did not feel consistent with the category and rate of your accommodation. Your comments regarding customer relations and the quality of service are being taken seriously and will be addressed internally with the relevant teams. Our aim is for every guest to feel welcomed, respected and properly assisted throughout their stay. Once again, please accept our sincere apologies for the difficulties you encountered. We appreciate that you took the time to bring these matters to our attention and hope that, despite this disappointing experience, we may have the opportunity to restore your confidence in a future visit. Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Customer review rating 5.0/5

Ioana G. Families - Confirmed reviews ALL

I recently stayed here for a few nights and had a very positive experience. The highlight of this hotel is its good location. It is within easy walking distance of major attractions, great local restaurants, and public transit. The room itself was spotless, modern, and designed with comfort in mind. The bed was comfortable, ensuring a great night's sleep after long days of walking. I also appreciated the fast Wi-Fi and the spacious bathroom. A bidet would have been a great plus. Every staff member I encountered was warm, welcoming, and happy to offer local recommendations. If you are looking for a seamless, comfortable stay right in the heart of the action in Nice, I highly recommend Mercure Promenade des Anglais Hotel. I would definitely stay here again!

Dear guest, Thank you sincerely for such a thoughtful review. We are delighted to know that your stay was comfortable and that you enjoyed the atmosphere of our hotel and the convenience of its setting in Nice. It is particularly rewarding to hear that you felt well looked after throughout your visit and that the different members of our team contributed to making your experience enjoyable. We will be very happy to share your kind recognition with our reception, housekeeping and breakfast teams. We also truly appreciate your comments about our approach to sustainability. We are committed to making practical changes wherever possible while maintaining the comfort and quality our guests expect, so it is wonderful to know that these efforts were noticed and appreciated. Finally, we are pleased that your loyalty was acknowledged during your stay and that you felt genuinely welcomed. Thank you once again for your trust and for recommending us. We would be delighted to welcome you back to Nice in the future. Fiorine Reservations Manager Mercure Nice Promenade des Anglais

Customer review rating 2.0/5

Susan S. Business - Confirmed reviews ALL

I already sent a letter regarding this situation to your hotel. I am dissatisfied with the level of help I recevied in my one night stay prior to flying back to USA. The A/C in my room did not work. I called the front desk many times, was told the hotel was completely full so I could not switch to a different room and the night drug on, hour by hour waking up very overheated, only to restart the A/C. It was so unfortunate.

Dear Guest, Thank you for taking the time to share your feedback following your stay with us. We are truly sorry to hear about the difficulties you experienced with the air conditioning during your final night in Nice, as well as the frustration caused by the lack of assistance you received. We fully understand how uncomfortable and disappointing this must have been, particularly on the eve of your flight back to the United States. Please accept our sincere apologies for the inconvenience and for not having been able to provide you with the level of service and support you expected. Your comments have been shared with our team so that we can review how such situations are handled and improve our responsiveness to our guests. We sincerely regret that this final night did not reflect the quality of experience we strive to provide at Mercure Nice Promenade des Anglais. We hope to have the opportunity to welcome you again and provide you with the pleasant and comfortable stay you deserve. Kind regards, Emma Front Office Manager

Customer review rating 4.5/5

Peter B. Friends - Confirmed reviews ALL

ALL Staff were friendly, including front of house and cleaning staff. Always extra tea bags when we asked for them.

Dear Guest, Thank you very much for taking the time to share your feedback following your stay at the Mercure Nice Promenade des Anglais. We are delighted to hear that you appreciated the friendliness of our entire team, both at reception and among our housekeeping staff. We are also pleased that you found our location convenient and that our team was happy to provide you with extra tea bags whenever needed. We also take note of your comments regarding the welcome amenities and the timing of their delivery. We are sorry that some of these touches were not provided as promptly as they should have been, and we appreciate your feedback as it helps us improve the consistency of our guest experience. Thank you again for your kind words and constructive comments. We hope to have the pleasure of welcoming you back to Nice in the future. Kind regards, Emma Front Office Manager

Customer review rating 4.0/5

John W. Couples - Confirmed reviews ALL

Friendly and helpful staff , clean rooms . Breakfast was a ok

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your five-night stay at the Mercure Nice Promenade des Anglais. We are delighted to hear that you enjoyed our excellent location, the beautiful sea views, and the cleanliness of your room. We are also particularly pleased that our reception team and staff contributed to making your stay a pleasant one with their friendly and helpful service. We are sorry, however, that you experienced some congestion during breakfast on certain mornings, as well as delays at the toaster. We fully understand how this can affect the comfort and enjoyment of breakfast. Your comments are very helpful and will be shared with the relevant team as we continue to look for ways to improve the breakfast experience, especially during busy periods. Thank you again for your constructive feedback and for highlighting both the positive aspects of your stay and the areas where we can improve. We hope to have the pleasure of welcoming you back to Nice in the future. Kind regards, Emma Front Office Manager

Customer review rating 4.5/5

J. A. L. J. E. Families - Confirmed reviews ALL

Experience at the hotel was gr8. Friendly staff, gr8 service at reception, breakfast and room service amazing. Fresh room every day and staff is very helpful and friendly. Gr8 team at Mercure Hotel

Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that you had such a great experience at the Mercure Nice Promenade des Anglais. It is fantastic to know that you appreciated the friendliness and helpfulness of our entire team, as well as the service provided at reception, during breakfast and through room service. We are also pleased that you enjoyed the daily housekeeping, the comfort of your room and our excellent location. Your kind words are a great source of motivation for our whole team, and we will be very happy to share your compliments with everyone. It was a real pleasure to welcome you, and we hope to have the opportunity to see you again on your next visit to Nice. Kind regards, Emma Front Office Manager

Customer review rating 4.0/5

Peter R. Couples - Confirmed reviews ALL

Great location on the front with easy acres to the old town and transport. Very clean hotel and room was a good size and well equipped. Small balcony with garden and sea view. The staff were fantastic particularly Dorethia and There is no pool and the breakfast was not replenished enough with cups, bowls etc missing and juices and cooked items missing. The breakfast room is quite small too so felt busy.

Dear Guest, Thank you very much for taking the time to share such a detailed review following your stay with us ! We are delighted to hear that you appreciated our prime location on the Promenade des Anglais, the cleanliness of the hotel, and the comfort and size of your room, as well as the balcony offering garden and sea views. It is also wonderful to know that you enjoyed the service provided by our team. We will be especially pleased to share your kind words with Dorothée, who will certainly appreciate your recognition. We are, however, sorry that your breakfast experience did not fully meet your expectations. We take note of your comments regarding the replenishment of cups, bowls, juices and hot items, as well as the size of the breakfast room during busy periods. We understand that these details can have an impact on the overall experience, and your feedback has been shared with the relevant team so that we can improve our service and ensure better availability throughout breakfast. Regarding the absence of a swimming pool, this is indeed a feature our hotel does not offer, but we hope that the location directly on the Promenade des Anglais and close to the sea contributed to making your stay enjoyable. Thank you once again for your kind comments and constructive feedback. We hope to have the pleasure of welcoming you back to the Mercure Nice Promenade des Anglais for another enjoyable stay. Kind regards, Emma Front Office Manager

Customer review rating 4.5/5

Peter H. Couples - Confirmed reviews ALL

The hotel staff were very nice and helpful. The rooms are comfortable and appear to have been refurbished recently. The toiletries are ok however limited and the towels are lacking in quality. The only issue i had was the A/C seemed to “overcool” even when the temp was manually turned up which indicates its preset to me. Quite cold at times. The breakfast on offer was nice with plenty of options available & staff are on the ball in terms of cleaning tables quickly. You are asked to pay a security deposit by credit card of 350 euro which would be fine however I’m still waiting for my refund after paying for a breakfast & city tax. I would think refund should be immediate. A nice stay overall. Train station an easy 20 minute walk for day trips and the tram stop is close by for visiting the Port Lympia & airport transfer if you don’t have too much luggage.

Dear Guest, Thank you very much for taking the time to share such detailed feedback following your stay with us. I’m pleased to hear that you enjoyed the comfort of your room, our breakfast selection, and the attentiveness of our team. I’m also glad that you found our location convenient, with the tram nearby and the train station within walking distance for exploring the surrounding area. Thank you as well for sharing your comments regarding the air conditioning, toiletries and towels. Your feedback is valuable to us and will be shared with the relevant teams as we continuously work to improve our guests’ comfort and experience. Regarding the €350 security deposit, I’m sorry that the refund has taken longer than expected. I completely understand your concern, and I apologise for any inconvenience this may have caused. The release of the pre-authorisation can sometimes depend on the bank or card issuer, but we certainly understand that the process should be as clear and seamless as possible. It was a pleasure having you with us, and I hope we will have the opportunity to welcome you back to Nice for another enjoyable stay. Kind regards, Emma Front Office Manager

Customer review rating 3.5/5

Melissa G. Couples - Confirmed reviews ALL

This hotel is exceptionally located with comfortable sized and modern rooms. There are some issues we were faced with. We had the Sea Facing corner room on level 2. Our room only had a bath with a hand held shower that was fixed low so could not stand under. The bath had high sides and hard to get in/out of and slippery, very dangerous. You could not have an easy shower. The bathroom had a very sheer curtain on a large window visible to traffic stopped at lights. They could see us in the shower and at the basin so no privacy at all when lights were on. Our air con turned off regularly so we could not have a full night sleep, many times waking up in a stuffy hot room. This was reported but not fixed. Three nights with broken sleep and no privacy was not an enjoyable or comfortable stay.

Dear Guest, Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to hear that you appreciated our exceptional location and found your room comfortable in terms of size and modernity. However, we are truly sorry that several aspects of your stay negatively affected your comfort. We particularly regret the difficulties you experienced with the bathtub and shower. We fully understand your concerns regarding the height and slipperiness of the bathtub, as well as the positioning of the shower, and we are sorry that this made showering inconvenient and potentially unsafe. We also sincerely apologize for the lack of privacy you experienced in the bathroom. Your comments regarding the transparency of the curtain and the visibility from outside have been noted and will be shared with the relevant teams for consideration. Finally, we are very sorry that the air-conditioning issue was not resolved despite being reported during your stay. We understand how disruptive this must have been, particularly over several nights, and regret that it affected your sleep and overall experience. Please be assured that your feedback has been taken seriously and will be reviewed with the appropriate departments. We are grateful for your comments, as they help us identify areas where improvements are needed. We hope that, despite these shortcomings, we may have the opportunity to welcome you again and provide you with a much more comfortable experience. Kind regards, Emma Front Office Manager

Customer review rating 2.5/5

Michael C. Couples - Confirmed reviews ALL

Disappointed as no bar area an no space to lounge or work and not mentioned in the specification. Room very expensive for the quality.

Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not fully meet your expectations. We understand your disappointment regarding the absence of a dedicated bar area and the limited spaces available to relax or work within the hotel. We also regret that you felt the room did not provide sufficient value for the price paid. We appreciate your comments regarding the information available when booking and will take your feedback into consideration to ensure that our facilities are communicated as clearly as possible. Your feedback is important to us, and we hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Kind regards, Emma Front Office Manager

Customer review rating 4.0/5

Catherine N. Friends - Confirmed reviews ALL

We had a comfortable stay here. Room was well appointed and bed very comfortable. The view from our room was incredible. Staff were very friendly and accommodating. My only criticism is the air conditioning in the room which would not stay on for any length of time so the room became extremely stuffy overnight. Otherwise a wonderful stay and well placed to enjoy Nice

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed the comfort of your room, the quality of the bed, the incredible view, and the warm hospitality of our team. We are also pleased that you appreciated our location, allowing you to make the most of your time in Nice. We are, however, truly sorry to hear about the issue with the air conditioning and the discomfort it caused during the night. We understand how unpleasant it is to have a room become stuffy, especially when trying to sleep. Please accept our sincere apologies for this inconvenience. Your comment has been shared with our team so that the situation can be carefully checked. We are very happy to know that, despite this issue, you had a wonderful stay overall, and we hope to have the pleasure of welcoming you back to the Mercure Nice Promenade des Anglais for an even more comfortable experience. Kind regards, Emma Front Office Manager

Customer review rating 4.0/5

Nimi C. Couples - Confirmed reviews ALL

Cousy

Caro hóspede, Muito obrigado por partilhar a sua experiência connosco. Ficamos muito satisfeitos por saber que apreciou a localização do nosso hotel e a sua proximidade dos principais pontos de interesse de Nice. Esperamos ter o prazer de voltar a recebê-lo no Mercure Nice Promenade des Anglais numa próxima visita à cidade. Fiorine Gestor de Reservas Mercure Nice Promenade des Anglais

Other web-users rate our hotel

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  • 147 reviews 6.2/10 Cleanliness
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  • 96 reviews 4.2/10 Value

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