Novotel Ambassador Seoul Dongdaemun Hotels & Residences 5 stars

Customer review rating (ALL Rating) 4.5/5 1,184 reviews

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Description

Hotel extras

  • Prime Location - Located in central Seoul, just minutes from the subway.

  • Spacious Stays - 331 guest rooms and 192 residences, with connecting options available.

  • Dining & Bars - One restaurant and three bars, including a breathtaking rooftop bar.

  • Wellness Facilities - Outdoor & indoor pool, fitness center, and sauna for your relaxation.

  • Family Friendly - Kids Zone open daily 8 AM–8 PM (closed first Tuesday of each month).

Our accommodation(s)

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Hotel location

Novotel Ambassador Seoul Dongdaemun Hotels & Residences

238 Euljiro, Jung Gu
04561 SEOUL
South Korea

GPS:37.566388, 127.004313

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,184 reviews

TripAdvisor Rating  4.5/5  677 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Chong Y. Y. Friends - Confirmed reviews ALL

When I arrived hotel, concierge greeted well and assisted my luggage. Front desk Ella checked in quickly. And Terry helped me for transportation, sightseeing. Cindy helped my luggage to store upon check out.

Dear Chong Y. Y., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be delighted if you could add your comments on our TripAdvisor page through the link below so that other guests will read about your experience: https://www.tripadvisor.co.kr/Hotel_Review-g294197-d14…-Reviews-Novotel_Ambassador_Seoul_Dongdaemun-Seoul.html I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Duty Manager

Impeccable stay

TripAdvisor rating 5.0/5

Aryane B TripAdvisor review

The overall service is superb! The check in and check out process was seamless! As an Accor platinum member, the applied benefits in this hotel is just perfect, from the early check in, to the late check out and even the upgrade. We arrived early as we wanted to maximize the stay. First of all, we got upgraded without even asking, we were allowed to do early check in as well without even asking, as well. We didn’t expect to get checked in at 11AM. The staff were all pleasant and courteous, especially the one who checked us in, it’s just unfortunate that I wasn’t able to get her name. I would’ve given her a special mention. Th breakfast was standard, but the scrambled eggs were just scrumptious.l, I was just looking forward to it every morning. Of note is the Korean section, which was a standout, especially the bulogogi and the mayak eggs. It just made the stay more immersive, like giving you a taste of the Korean culture as soon as you start your day. The lounge food was good, although there was minimal selection of wine, it was still good. Cansu, the associate at the lounge was also very mindful of the needs of the guests, always ready to assist with anything. The lounge isn’t as luxurious but the staff made it so. I’ll take great service over anything else anytime.

Dear valued guest, Warmest greeting from Novotel Ambassador Seoul Dongdaemun Hotels & Residences. On behalf of the management and staff in Novotel Ambassador Seoul Dongdaemun Hotels & Residences, we appreciate your positive comments regarding your experience. We are truly delighted to hear how satisfied you were with the exceptional service provided by our staff. Please rest assured that we will continue to dedicate ourselves to ensuring every guest has a memorable and pleasant experience. Your kind words of praise for our team's efforts are deeply appreciated and will inspire us to maintain the highest standards of hospitality. We are sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you for sharing your review and we look forward to welcoming you back in the future. Thank you. Best regards, Kevin Choi General Manager Novotel Ambassador Seoul Dongdaemun Hotels & Residences

Customer review rating 5.0/5

Jongmin H. Solo - Confirmed reviews ALL

During my stay, I had a few questions and the front desk staff were very kind and gave me detailed answers, which was really helpful. The room was always kept clean and tidy, and I truly appreciated the housekeeping team’s attention to detail.

Dear Jongmin H., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be delighted if you could add your comments on our TripAdvisor page through the link below so that other guests will read about your experience: https://www.tripadvisor.co.kr/Hotel_Review-g294197-d14…-Reviews-Novotel_Ambassador_Seoul_Dongdaemun-Seoul.html I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Duty Manager

Customer review rating 5.0/5

Hui S. O. Solo - Confirmed reviews ALL

We needed a taxi late at night, and the concierge staff quickly helped us get one. Thanks to them, we arrived at our destination safely and without any problems. Even though they were busy, they were still kind and helpful. We really appreciated it.

Dear Hui S. O., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be delighted if you could add your comments on our TripAdvisor page through the link below so that other guests will read about your experience: https://www.tripadvisor.co.kr/Hotel_Review-g294197-d14…-Reviews-Novotel_Ambassador_Seoul_Dongdaemun-Seoul.html I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Duty Manager

Customer review rating 5.0/5

Hyunji C. Solo - Confirmed reviews ALL

The residence room was spacious and clean, making our stay very comfortable for the whole family. The kids really enjoyed the play zone, and I was relieved to see that it was well-maintained and hygienic. Also, the concierge team on the ground floor was very kind, helping us with luggage storage and calling a taxi, which made it easy for us to visit nearby attractions.

Dear Hyunji C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Dongdaemun Hotels & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be delighted if you could add your comments on our TripAdvisor page through the link below so that other guests will read about your experience: https://www.tripadvisor.co.kr/Hotel_Review-g294197-d14…-Reviews-Novotel_Ambassador_Seoul_Dongdaemun-Seoul.html I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terry Oh Duty Manager

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Other web-users rate our hotel

  • 1,461 reviews 9.6/10 Location
  • 1,637 reviews 8/10 Room
  • 1,462 reviews 8.5/10 Service
  • 13 reviews 9/10 WiFi
  • 645 reviews 8.1/10 Cleanliness
  • 369 reviews 8.7/10 Breakfast
  • 353 reviews 9/10 Vibe
  • 226 reviews 8.6/10 Pool

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