Dear Sunny W., We apologize for the shower water temperature issue you experienced, especially as a valued Diamond member. We are sorry that the fluctuation between hot and cold, including uncomfortably hot water, was not resolved promptly despite reporting it to our front desk, and we recognize the safety concern this raised. We have escalated this to our maintenance and front office teams to ensure such delays do not happen again. We would greatly value the chance to make this right on a future stay. Regards, The Management

Dear N. M. R., Thank you for staying with us and for your kind feedback. We are delighted you found your room comfortable and enjoyed the night view, and that you had a pleasant time with your family. We look forward to welcoming you back again soon. Regards, The Management

Dear Jin H. D. C., Thank you so much for your amazing review. We are delighted you enjoyed the lovely view and found your room clean and the hotel well kept. We look forward to welcoming you back again next time. Regards, The Management

Dear S. Y. N., Thank you for sharing your feedback and we appreciate your ALL Silver membership with us. We are pleased the room upgrade and our breakfast were to your liking, but we apologize for the condition of the room; including the peeling corners, missing floor mat, torn towel, and the broken window that let in noise. We have shared your feedback with our housekeeping and maintenance teams for immediate attention. We hope you will give us the opportunity to show you the experience you rightly expect from Mercure. Regards, The Management

Dear Hua K. T., Thank you for staying with us and for sharing your feedback. We sincerely apologize that the air conditioning issue in your room left it warm and affected your sleep. We will follow up with our engineering team on this. We hope you will give us another opportunity to provide you with a more comfortable stay. Regards, The Management

Dear Shu J. T., Thank you for choosing to stay with us again, and for such a wonderful review of your second visit over Merdeka weekend. We're delighted your Family Suite still felt like home and we are touched by your kind words about our team. We'll be sure to pass your appreciation on to our operations team. We're also glad our team could arrange the Grab ride when the shuttle wasn't available, and that the EV charging stations were a handy bonus for your new EV journey. At the same time, we noted your feedback about the blackout blind idea, bathrobes suggestion, shower temperature, room configuration, parking signage and W-Fi speed for improvement. All have been shared with our team to consider. It means so much to know you're already planning for your next stay with the 56th floor night view waiting for you. Thank you for your loyalty as an ALL-Classic member and we can't wait to welcome your family back again soon. Regards, The Management

Dear Wai Y. L., We are deeply sorry for the experience your family had during your stay and we take your complaint very seriously. We sorry about the cockroach encountered at breakfast and we will be reviewing this urgently with our pest control provider and F&B team. We are equally concerned to hear about the hot water temperature issue in your room and regret that your child's skin was affected. This is not the standard of safety and hygiene we hold ourselves to. We would like to investigate this thoroughly and address your concerns directly, and would appreciate it if you could reach out to our management team with your contact details and stay information so we can follow up with you properly. Regards, The Management

Dear Sim M. S., Thank you for taking the time to share your feedback of your recent stay at Mercure Kuala Lumpur Trion and for your continued loyalty as an ALL-Accor Gold member. We're glad to hear your check-in, our team, checkout, and WiFi met your expectations, however, we sincerely apologize that the towels in your room did not meet the standard you deserve. We've flagged this with our housekeeping team for immediate inspection and replacement of any worn or discolored linens. Rest assured, we're taking your comments seriously to ensure this is addressed promptly. We hope to have the opportunity to welcome you back for a much-improved stay, and to show you the true standard of service and comfort we strive for. Regards, The Management

Dear Susan H. S. Y., Thank you so much for your wonderful feedback and perfect score, as well as for your loyalty as an ALL Gold member. We're pleased to know you had a comfortable stay and enjoyed the skyview from your room. We hope your next visit gives you the chance to explore the surroundings a little more, and we look forward to welcoming you back soon. Regards, The Management

Dear Chanon K., Thank you for your feedback and for your continued loyalty as an ALL Platinum member. We're glad to hear you enjoyed our location and the hospitality of our team. We're sorry to hear about the inconsistent hot water and Wi-Fi coverage issues you experienced in your room. Please accept our apologies for the inconvenience and rest assured we will look into this to prevent it from happening again. Thank you again for bringing this to our attention and we hope to have the opportunity to provide you with a better experience on your next stay. Regards, The Management

Dear T. Mafiza B. T. M., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We appreciate your continuous support and are delighted this stay, like your previous ones, met your expectations. We're pleased to hear our team left such a positive impression on you. We'll be sure to share your compliments with them. We've also taken note of your comments and will pass them along to the relevant teams for consideration. Thank you again for your loyalty. We hope to welcome you back again soon! Regards, The Management

Dear M. A. A. B. N. A., Thank you so much for the perfect scores and for choosing to stay with us for your family trip! We're delighted you enjoyed the view and glad to know our team's friendliness made your stay comfortable. Thank you also for your continued loyalty as an ALL-Classic member, we truly appreciate it. We look forward to welcoming you and your family back again next time. Regards, The Management

Dear Luizi E., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for your support as an ALL Classic member. We truly appreciate your review as it provides us with the opportunity to improve. We're pleased you found our environment clean and our team friendly. However, we apologise for the noise disturbance from outside traffic and hallway chatter, which clearly impacted your comfort during the stay. We'll look into ways to improve noise insulation in the rooms. We've also noted your comments on pricing relative to the room offering and will take this into consideration. Nonetheless, we hope to have the chance to offer you a more comfortable stay in the future. Regards, The Management

Dear johnathon C., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for your loyalty as an ALL Silver member. We truly appreciate your review, as it provides us with the opportunity to improve. We're glad the location worked well for your business trip, but we're sorry that several aspects of your stay fell short of expectations - the gym lacking weights, the small pool size the aircond not being cold enough and the long wait for the lifts during check-out hours. We'll raise these issues with our operations team for improvement and enhance guest comfort. We're also sorry you weren't offered a welcome drink and that we couldn't accommodate a later check-out time as an ALL member. We'll share this feedback with our team to improve recognition for our loyalty members going forward. Thank you again for taking the time to share this with us. We hope for the chance to provide you with a much better experience on a future visit. Regards, The Management

Dear Chun M. L., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for your loyalty as a Gold member. We're delighted to know that everything met your expectations, from the cleanliness to the breakfast and our team's service. We look forward to welcoming you back again next time. Regards, The Management

Dear D. H. M. Y., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for your continued loyalty as a Platinum member. We truly appreciate your review, as it provides us with the opportunity to improve. We're glad the location worked well for your travels and we are pleased to know that that our team, especially Angeline, left a positive impression. We will pass on your kind words to her. At the same time, we regret for the shortcomings you experienced: the room not being fully cleaned before check-in, the inconsistent hot water temperature during your shower, and the faulty power socket. We're glad the socket issue was addressed quickly, and we will look into the hot water system, as you rightly suspect this may affect other rooms as well. We also want to apologize that you did not receive the recognition befitting your Platinum status during this stay. This is an important part of the experience we aim to deliver, and we will address this with our team. Nonetheless, we hope to welcome you back for a stay that truly reflects your status with us. Regards, The Management

Dear Joey O., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your review, as it provides us with the opportunity to improve. We apologize for the inconvenience and frustration caused during your check-in. To clarify, verifying both the Heartist card and a valid HR letter is part of our standard procedure for honouring staff rates as this helps us confirm active employment status. We regret that this was not communicated to you clearly at the time of booking and was only raised on the day of arrival, leaving you little time to obtain the required document. Nonetheless, we will review how our terms and conditions are presented to ensure this requirement is stated upfront and will also address the manner in which this was communicated to you by our team. We value your loyalty as an ALL member and hope to welcome you back for a much better experience. Regards, The Management

Dear Alex K., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We truly appreciate your review, as it provides us with the opportunity to improve. We're glad you enjoyed the views and found our team and cleanliness up to standard. However, we do apologize for the maintenance issues you encountered in the room, including the broken window, chipped table and unsecured water dispenser. Rest assured, we've flagged these items to our maintenance team for prompt repair. We also noted your comment about promotions not being clearly highlighted in the app and will share this with the relevant team for review. Thank you for your loyalty as an ALL Classic member. We hope to welcome you back for a much-improved stay. Regards, The Management

Dear A. B. I., Thank you for taking the time to complete our survey about your recent stay at Mercure Kuala Lumpur Trion and for being a valued ALL Classic member! We truly appreciate your review as it provides us with the opportunity to improve. We're delighted your getaway was such a smooth and welcoming experience, from the seamless app booking to the breakfast variety. We'll be sure to pass along your kind words to our Front Office team to know they made your stay so memorable. It's also great to hear our sustainability efforts stood out to you. We hope to welcome you back again soon for another wonderful stay. Regards, The Management