Novotel Melbourne Central 4.5 stars

Customer review rating (ALL Rating) 4.4/5 2,107 reviews

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399 Little Lonsdale Street, 3000 MELBOURNE, Australia

Description

Hotel extras

  • Meeting rooms & events facilities.

  • Pretty Boy Bar & Restaurant.

  • 24-hour reception and free Wi-Fi for your convenience.

  • Chromecast in every room.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

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Hotel location

Novotel Melbourne Central

399 Little Lonsdale Street
3000 MELBOURNE
Australia

GPS:-37.81192, 144.96009

Telephone
Fax +61 3 9929 8858

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRETTY BOY BAR & RESTAURANT

Serving you delicious, classic dishes in the same iconic setting; every dish is hand-picked to ensure you have the best experiences that heightens all the sensations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,107 reviews

Customer review rating 4.5/5

Mintoft A. Business - Confirmed reviews ALL

Well located, lovely rooms and great facilities. The only hiccup we had was having to wait upwards of 30-40 minutes for our car with valet on check-out morning, but other days we didn't have this issue. However, I believe something may have been wrong with the vehicle lift and we luckily had time to spare before our flight anyway.

Dear A. Mintoft, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our central location, lovely rooms, and facilities. It is also wonderful to know that Pear made such a positive first impression during your check-in experience. We will be sure to pass along your kind comments to her, and we know she will be thrilled to be recognized for her warm and welcoming service. We sincerely apologize for the delay you experienced with our valet parking service on the morning of your departure. While we are pleased that you had sufficient time before your flight, we understand that waiting 30–40 minutes for your vehicle was far from ideal. We appreciate your understanding regarding the unforeseen issue with the vehicle lift and thank you for your patience during this time. Your feedback is greatly appreciated, and we look forward to welcoming you back to Novotel & ibis Melbourne Central for another enjoyable stay in the future. Warm regards, Baits Gerard Assistant Manager

Customer review rating 5.0/5

David T. Couples - Confirmed reviews ALL

Had a great stay here staff went out of 5heir way to accommodate my dietary needs. Comfortable bed good food and a great central location. Will definitely stay again. Thank you.

Dear David T., Thank you for your wonderful review and for choosing to stay with us. We are delighted to hear that you had a great experience and that our team was able to accommodate your dietary requirements. Providing attentive and personalized service is something we take great pride in, so it is rewarding to know that our efforts helped make your stay more enjoyable. It is also pleasing to hear that you enjoyed the comfortable bed, delicious food, and our convenient central location. Your kind comments regarding our friendly staff are greatly appreciated and will be shared with the team. Thank you once again for your lovely feedback. We are thrilled to know that you plan to stay with us again, and we look forward to welcoming you back to Novotel & ibis Melbourne Central for another memorable stay. Warm regards, Baits Gerard Assistant Manager

Customer review rating 3.5/5

Matthew M. Friends - Confirmed reviews ALL

Rooms were good, location good, staff were helpful though check-in was painfully slow. lift doors in far right corner are faulty. As we were leaving to go out in the Sunday morning a LATAM Pilot was also leaving when he gestured to my wife to go in the lift 1st the door closed on her right arm. It didn't sensor her and appears to be closing on too short a time delay. She now is experiencing tingling up her arm and a sore shoulder that she is receiving physio for.

Dear Matthew, Thank you for taking the time to share your feedback. Firstly, I would like to sincerely apologise for your experience, particularly regarding the lift incident involving your wife. This is very concerning to hear, and certainly not the standard of safety we expect for our guests. I am truly sorry for the distress and discomfort this has caused, and I do hope your wife is recovering well. Please also accept my apologies for the delays experienced during check-in. We understand how important a smooth arrival is, and we regret that this fell short during your stay. Our Front Office Manager will be in touch with you directly to follow up on this matter in more detail and ensure it is thoroughly investigated. Thank you again for bringing this to our attention. Kind regards, Craig Kelmar General Manager

Customer review rating 5.0/5

Jacinda C. Friends - Confirmed reviews ALL

I am a platinum and I was able to receive my upgrade, which I appreciated. I also really appreciated that there was a cocktail special that was included as the welcome drink. More hotels should do this, I’m so sick of the house wine. I appreciate this hotel specifically for that and for my welcome gift!

Dear Jacinda C., Thank you for your wonderful review and for your continued loyalty as a valued ALL Platinum member. We are delighted to hear that you had a pleasant experience and enjoyed the fresh and modern feel of the hotel. It is especially rewarding to know that you appreciated your room upgrade, welcome gift, and our cocktail special offered as part of the welcome drink benefit. We are thrilled that these touches helped make your stay more memorable, and we are pleased to hear that our approach stood out positively compared to your experiences elsewhere. Your kind comments are greatly appreciated and will be shared with our team, who take pride in creating exceptional experiences for our guests. Thank you once again for choosing Novotel & ibis Melbourne Central. We look forward to welcoming you back for another enjoyable stay in the near future. Warm regards, Baits Gerard Assistant Manager

Customer review rating 4.5/5

Carol S. Couples - Confirmed reviews ALL

Had a great long weekend stay at this hotel. Close to theatres and shops

Dear Carol S., Thank you for taking the time to share your feedback and for choosing to spend your long weekend with us. We are delighted to hear that you enjoyed our central location and found it convenient for exploring Melbourne's theatres, shops, and attractions. It is also wonderful to know that you had an exceptional dining experience in our restaurant. Your kind compliments regarding the chefs and the quality of the food are truly appreciated, and we will be sure to share your comments with the culinary team. We are equally pleased that our housekeeping team's efforts to support towel reuse were noticed and aligned with your expectations, helping to contribute to a more sustainable stay. However, we sincerely apologize that your breakfast experience did not meet expectations. We are disappointed to learn that several items were not replenished and that the food available was not served at an appropriate temperature. This is certainly not the standard we strive to deliver, and your feedback has been shared with our Food & Beverage team to ensure better replenishment and consistency, particularly during the latter part of breakfast service. Thank you again for your valuable feedback. We are delighted that you had an enjoyable stay overall and hope to have the pleasure of welcoming you back to Novotel & ibis Melbourne Central for another memorable visit. Warm regards, Baits Gerard Assistant Manager

Other web-users rate our hotel

  • 1,012 reviews 9.7/10 Location
  • 1,315 reviews 7.6/10 Room
  • 1,086 reviews 8.2/10 Service
  • 10 reviews 7.5/10 WiFi
  • 498 reviews 8.6/10 Cleanliness
  • 306 reviews 7.7/10 Breakfast
  • 254 reviews 7.4/10 Food
  • 229 reviews 8.5/10 Vibe

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