Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.5/5 2,316 reviews

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Description

Hotel extras

  • Enjoy a memorable & authentic Japanese experience at our family-friendly hotel in Tokyo

  • Conduct business operations with ease at our modern business meeting room in Tokyo

  • Our meeting room in Tokyo is designed to facilitate the needs of modern businesses

  • Enjoy convenience & comfort in our urban yet classically styled Ginza Hotel

  • The best hotels in Tokyo offer high levels of hospitality and a great experience

Our accommodation(s)

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

エンターテインメントの聖地・日比谷にインスパイアされた空間デザインとともに食事をお楽しみいただける、オールデイダイニングです。

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,316 reviews

Customer review rating 3.5/5

Arnie N. Families - Confirmed reviews ALL

Very cool and classy hotel. Lounge was amazing but unfortunately lacked food options in the morning. Most other hotel lounges have better food for breakfast.

Dear Guest, Thank you for your kind words about your stay and for highlighting the atmosphere of the hotel and lounge—we’re glad you enjoyed them. We also appreciate your feedback regarding the breakfast selection in the lounge, and we’ll certainly take this into consideration as we work to improve our offerings. We hope to welcome you back for an even better experience next time. Sincerely, Mercure Tokyo Hibiya

Customer review rating 0.5/5

Sherina M. Couples - Confirmed reviews ALL

When checking in, the receptionist didn’t check with me on how many nights my booking was, just asked for my passport and card. My booking nights or whether I had breakfast included or not was not double confirmed. She didn’t explain that we could grab room amenities from the lobby, we found out on the last day towards checkout as we saw the drawers. She also put my key card folder straight down fully opened where people checking in next to me could see my room number which made me very uncomfortable. I was also not informed whether my Accor account was linked. I previously stayed in mercure Tokyo Hibiya and had a much more pleasant stay there. On any future Osaka trips I think I would reconsider my choices of booking mercure tokyu Osaka.

Customer review rating 3.5/5

Takapuna T. Couples - Confirmed reviews ALL

We had Lounge Access included in our stay. Minimal snacks were provided. Certainly no food. Breakfast was NOT included in the lounge access. All other ACCOR properties we've stayed at have included breakfast and offered food during evening time slot. Welcome drink (alcoholic) selection was minimal. No spirits included. Room was comfortable and serviced well.

Dear Guest, Thank you very much for sharing your feedback. We sincerely apologize that your lounge experience did not meet your expectations, particularly regarding the variety of snacks, beverage selection, and breakfast offerings. We understand how this fell short compared to your previous stays. Your comments are valuable and will be shared with our team as we work to improve. We hope to have the opportunity to provide you with a more satisfying experience in the future. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Gregory S. B. Families - Confirmed reviews ALL

Excellent facility, only downside was no scrambled eggs on buffet breakfast.

Dear Guest, Thank you very much for your kind feedback. We’re delighted to hear you enjoyed our facilities and had a great stay overall. We appreciate your comment regarding the breakfast selection and will certainly take it into consideration as we continue to improve our offerings. We look forward to welcoming you again soon. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Thattarunnel G. Friends - Confirmed reviews ALL

The team at reception and restaurant were custuner focused and professional. Good coordination amongst team members.

Dear Guest, Thank you very much for your kind words. We are delighted to hear that you enjoyed our service and convenient location. It is especially rewarding to know that our reception and restaurant teams made a positive impression with their professionalism and teamwork. We truly appreciate your feedback and look forward to welcoming you again. Sincerely, Mercure Tokyo Hibiya

Other web-users rate our hotel

  • 1,087 reviews 9.7/10 Location
  • 1,107 reviews 6.8/10 Room
  • 1,121 reviews 8.9/10 Service
  • 13 reviews 7.5/10 WiFi
  • 554 reviews 5/10 Comfort
  • 490 reviews 9.1/10 Vibe
  • 368 reviews 7.5/10 Breakfast
  • 287 reviews 8/10 Cleanliness

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