Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.5/5 2,201 reviews

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Description

Hotel extras

  • Enjoy a memorable & authentic Japanese experience at our family-friendly hotel in Tokyo

  • Conduct business operations with ease at our modern business meeting room in Tokyo

  • Our meeting room in Tokyo is designed to facilitate the needs of modern businesses

  • Enjoy convenience & comfort in our urban yet classically styled Ginza Hotel

  • The best hotels in Tokyo offer high levels of hospitality and a great experience

Our accommodation(s)

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

エンターテインメントの聖地・日比谷にインスパイアされた空間デザインとともに食事をお楽しみいただける、オールデイダイニングです。

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,201 reviews

Customer review rating 4.0/5

Kennedy L. Families - Confirmed reviews ALL

Hotel staffs are welcoming and helpful. Hotel location is near train station and surrounding with many amenities.

Dear Valued Guest, Thank you very much for sharing your kind feedback following your recent family stay at Mercure Tokyo Hibiya. We are delighted to know that you had an enjoyable stay and appreciated both our convenient location and the many amenities nearby. As a valued Silver member of ALL - Accor Live Limitless, we truly appreciate your loyalty and your strong recommendation of both our hotel and the program. We are especially pleased that our front office team made a positive impression with their friendly and accommodating service. Your kind words about our café ushers, barman, and barlady will certainly be shared with them — they will be delighted to know that you enjoyed your welcome drinks and felt well taken care of. We sincerely look forward to welcoming you and your family back for another pleasant stay in the near future. Warm regards, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Alfred L. Families - Confirmed reviews ALL

good experience

Dear Valued Guest, Thank you very much for sharing your feedback following your recent family stay at Mercure Tokyo Hibiya. We are delighted to know that you had a pleasant stay and an overall good experience with us. As a valued Platinum member of ALL - Accor Live Limitless, we sincerely appreciate your continued loyalty and your strong recommendation of our program. It is especially rewarding to hear that you were very satisfied with the member services and that the welcome drink exceeded your expectations. I am also pleased to know that our reception team assisted you with your luggage to the airport bus stop upon departure. Thoughtful gestures like these reflect the level of care we strive to provide, and your recognition means a great deal to us. At the same time, thank you for your constructive comments regarding Wi-Fi connectivity and the ease of connection. We understand how important seamless access is, and we will continue reviewing ways to improve this aspect of the guest experience. Regarding the room upgrade, please accept my sincere apologies that we were unable to provide one on this occasion. As upgrades are subject to availability at the time of arrival, we regret that we could not extend this benefit during your stay, and we appreciate your understanding. Thank you again for your balanced and thoughtful review. We truly hope to welcome you and your family back in the near future and provide an even more enjoyable experience. Warm regards, Mercure Tokyo Hibiya

Customer review rating 4.0/5

Evelyn L. Couples - Confirmed reviews ALL

Better stay experience than Mercure properties in other countries. The room setup with the high ledge was a little strange and the lifts were rather slow, but the customer service, general hotel appointments + finishings, lounge + breakfast were excellent. Location is also good.

Dear Valued Guest, Thank you very much for sharing your detailed feedback following your recent couple’s stay at Mercure Tokyo Hibiya. As a valued Gold member of ALL - Accor Live Limitless, we sincerely appreciate your continued loyalty. It is wonderful to hear that our front desk team recognized your membership again — consistent acknowledgment of our returning guests is something we take pride in. We are especially delighted that you highlighted the effectiveness of the air conditioning. Comfortable sleep is essential, and knowing that the room cooled quickly and maintained a clean, dust-free environment is very rewarding for our team. At the same time, thank you for your candid observations. We regret that the room’s high ledge design felt unusual and that the lifts were slower than expected. We also understand your frustration regarding the pricing difference between the website and the app. Your feedback is valuable, and we will share it internally as we continuously work to improve both our facilities and booking transparency. Thank you again for your balanced and thoughtful review. We truly look forward to welcoming you back for an even smoother and more enjoyable stay in the future. Warm regards, Mercure Tokyo Hibiya

Customer review rating 4.0/5

Iada M. Families - Confirmed reviews ALL

Family staycation in Tokyo. We have enjoyed the central location.

Dear Valued Guest, Thank you very much for sharing your feedback following your recent family staycation at Mercure Tokyo Hibiya. We are pleased to know that you enjoyed our central location and found it convenient for your time in Tokyo. As a valued Gold member of ALL - Accor Live Limitless, we sincerely appreciate your continued trust in our brand and your kind recommendation. It is also wonderful to hear that you were satisfied with our breakfast, cleanliness standards, Wi-Fi, and the service provided by our team. I am especially glad that our check-in colleague left a positive impression with his efficient and courteous service. At the same time, I truly appreciate your candid comments regarding the room size and the lack of natural light. We understand how important space and brightness are to overall comfort, particularly during a family stay. Your feedback is valuable and will certainly be taken into consideration as we continuously review ways to enhance our guest experience. Thank you again for your balanced and constructive review. We hope to have the pleasure of welcoming you and your family back in the future and to provide an even more comfortable and memorable stay. Warm regards, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Ruth A. Couples - Confirmed reviews ALL

Warm welcome at check in with an upgrade to 12th floor. Friendly and helpful staff. Great food at La Scene.

Dear Valued Guest, Thank you very much for your wonderful review and for choosing to stay with us at Mercure Tokyo Hibiya. We are truly delighted to receive your perfect scores and to know that your couple’s getaway was such a memorable experience. It is especially rewarding to hear that you enjoyed the warm welcome at check-in and your upgrade to the 12th floor. As a valued Platinum member of ALL - Accor Live Limitless, it is always our pleasure to recognize your loyalty and ensure your stay is as comfortable and enjoyable as possible. We are also pleased that you appreciated the friendly and helpful service from our team, and that you had a great dining experience at La Scène. Your kind words about Dash will certainly be shared with him — he will be thrilled to know he made a positive impact on your stay. Thank you as well for your generous recommendation of both our hotel and the ALL loyalty program. Your support and trust mean a great deal to us. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Mercure Tokyo Hibiya

Other web-users rate our hotel

  • 1,055 reviews 9.6/10 Location
  • 1,088 reviews 6.5/10 Room
  • 1,091 reviews 8.7/10 Service
  • 12 reviews 9.5/10 WiFi
  • 562 reviews 4.8/10 Comfort
  • 497 reviews 8.9/10 Vibe
  • 350 reviews 7.2/10 Breakfast
  • 283 reviews 7.5/10 Cleanliness

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