Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.5/5 2,127 reviews

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Description

Hotel extras

  • Enjoy a memorable & authentic Japanese experience at our family-friendly hotel in Tokyo

  • Conduct business operations with ease at our modern business meeting room in Tokyo

  • Our meeting room in Tokyo is designed to facilitate the needs of modern businesses

  • Enjoy convenience & comfort in our urban yet classically styled Ginza Hotel

  • The best hotels in Tokyo offer high levels of hospitality and a great experience

Our accommodation(s)

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

エンターテインメントの聖地・日比谷にインスパイアされた空間デザインとともに食事をお楽しみいただける、オールデイダイニングです。

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,127 reviews

Customer review rating 5.0/5

Taylor H. Couples - Confirmed reviews ALL

Everything was clean and hotel staff were helpful with checking in and out as well as giving directions and helping with luggage transfers.

Dear Guest, Thank you very much for your kind review! We’re delighted to hear you enjoyed our convenient location and found everything clean. It’s great to know our team could assist smoothly with check-in, directions, and luggage transfers. We hope to welcome you back again soon! Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Paul T. Couples - Confirmed reviews ALL

Wonderful stay very comfortable and lounge and breakfast were great .

Dear Guest, Thank you very much for your kind review! We’re delighted to hear you enjoyed our great location and had a comfortable stay. It’s wonderful to know the lounge and breakfast made your visit even better. We hope to welcome you back again soon! Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Eugene C. Couples - Confirmed reviews ALL

Celebrated my wedding minimoon for the stay and the location was fairly decent, 5 mins walk to nearest shimbashi station which was well connected, and walkable to Ginza for shopping as well. There were several restaurants and izakayas nearby too. Would recommend for those who are based or exploring the ginza/tokyo station area. Well renovated and modern fittings too. It was also a nice touch that the staff prepared a small welcome amenity with some snacks and prosecco for our minimoon! Would definitely stay here again!

Dear Guest, Thank you so much for sharing your wonderful review and for choosing to celebrate your wedding minimoon with us. We’re delighted to hear you enjoyed our location, modern facilities, and the nearby dining and shopping options. It’s especially lovely to know that the welcome amenity added a special touch to your stay. Your kind words about our team truly mean a lot to us. We’d be honored to welcome you back again for another memorable stay in Tokyo! Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Belinda S. Business - Confirmed reviews ALL

The team were amazing. They were accommodating, the breakfast was great and I had an enjoyable stay at the hotel.

Dear Guest, Thank you very much for your kind review! We’re delighted to hear that our team made you feel well taken care of and that you enjoyed the breakfast and your stay with us. We truly appreciate your feedback and look forward to welcoming you back again soon. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.0/5

Steven C. Families - Confirmed reviews ALL

The hotel is a boutique style hotel very central to ginza and Hibiya and transport connections. The location is as good as it gets in Tokyo in my view. The staff were generally very helpful and the rooms modern and very comfortable. The rating would have been far higher but for the inconsistent service at the bar and restaurant. Some days we were told we had breakfast included in our package only to later find it was separately charged to our room. Other times orders took way too long and staff could not seem to be able to apply the accorplus discount to the bill despite several reminders. The food and drink quality was, however, excellent.

Dear Guest, Thank you very much for sharing your detailed and positive feedback. We’re delighted to hear you enjoyed our central location, comfortable rooms, and the quality of our food and drinks. We sincerely apologize for the inconvenience caused by the inconsistent service at our bar and restaurant, particularly regarding breakfast charges, waiting times, and the Accor Plus discount. This is certainly not the experience we aim to provide. Please be assured that we are reinforcing training with our team to ensure clearer communication and more consistent service going forward. We truly appreciate your comments and hope to have the opportunity to welcome you back for a much smoother experience next time. Sincerely, Mercure Tokyo Hibiya

Other web-users rate our hotel

  • 1,045 reviews 9.7/10 Location
  • 1,076 reviews 6.4/10 Room
  • 1,071 reviews 8.7/10 Service
  • 10 reviews 9.4/10 WiFi
  • 552 reviews 4.6/10 Comfort
  • 340 reviews 7/10 Breakfast
  • 284 reviews 7.4/10 Cleanliness

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