Mercure Tokyo Hibiya 4 stars

Customer review rating (ALL Rating) 4.5/5 2,372 reviews

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Description

Hotel extras

  • Enjoy a memorable & authentic Japanese experience at our family-friendly hotel in Tokyo

  • Conduct business operations with ease at our modern business meeting room in Tokyo

  • Our meeting room in Tokyo is designed to facilitate the needs of modern businesses

  • Enjoy convenience & comfort in our urban yet classically styled Ginza Hotel

  • The best hotels in Tokyo offer high levels of hospitality and a great experience

Our accommodation(s)

Hotel location

Mercure Tokyo Hibiya

1-5-2, UCHISAIWAICHO, CHIYODA
100-0011 TOKYO
Japan

GPS:35.669522, 139.757981

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

La Scène

We are particular about using domestic ingredients and producers and offer dishes that harmonize with seasonal ingredients based on traditional French cooking techniques.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,372 reviews

Customer review rating 4.0/5

Barry T. Couples - Confirmed reviews ALL

Very pleased. Rooms little small but very comfortable. Great position and staff so good

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location, comfortable rooms, and especially the service provided by our team. Your positive comments mean a lot to us. We look forward to welcoming you back again soon. Sincerely, Mercure Tokyo Hibiya

Customer review rating 5.0/5

Parvesh M. Families - Confirmed reviews ALL

Stayed with family, a very comfortable stay with excellent location. Staff is very helpful.

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you and your family had a comfortable stay and enjoyed our convenient location. Your compliments about our helpful staff are greatly appreciated. We look forward to welcoming you again in the future. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.0/5

Yiu L. J. L. Families - Confirmed reviews ALL

Many India travelers this time and so busy

Dear Guest, Thank you for staying with us again and for sharing your feedback. We are sorry that your birthday stay did not feel as special as expected. We regret that we missed the opportunity to make your celebration more memorable. During your visit, the hotel was quite busy, but this is not the experience we aim to provide. We appreciate your comments and hope to welcome you back for a more enjoyable stay in the future. Sincerely, Mercure Tokyo Hibiya

Customer review rating 4.5/5

Koh P. H. Couples - Confirmed reviews ALL

Walkable to few nearby station, ginza just few min away

Dear Guest, Thank you very much for your kind review. We’re delighted to hear that you enjoyed our convenient location and easy access to nearby stations. We’re also glad that Ginza was just a short walk away for your visit. We look forward to welcoming you again soon. Sincerely, Mercure Tokyo Hibiya

Customer review rating 2.5/5

Sutthahathai S. Families - Confirmed reviews ALL

Good location and excellent service from the reception staff. However, the hotel was quite dusty, especially in the hallway areas. The breakfast was very disappointing. The main dishes could not be reordered and the portions were extremely small. As for the buffet, the food was not replenished adequately, resulting in waiting times of up to 20 minutes

Dear Valued Guest, Thank you very much for choosing to stay at Mercure Tokyo Hibiya. We would also like to express our sincere appreciation for taking the time to share your feedback with us. We deeply apologize that your stay did not meet your expectations despite choosing our hotel. We are truly sorry that we were unable to provide a satisfactory experience regarding the cleanliness of the hotel and the breakfast service you mentioned. We sincerely regret the inconvenience and disappointment this caused. Please be assured that we take your comments seriously. Your feedback has been shared with the entire team, and we will review our operations and implement improvements to ensure a more consistent and satisfying experience for all our guests. At the same time, we are delighted to hear your kind comments regarding our location and reception staff. Your encouraging words are greatly appreciated. Our team will continue striving to improve our services and provide an even better experience for our guests. We sincerely hope to have the opportunity to welcome you back in the future. Thank you once again for your valuable feedback. Kind regards, Mercure Tokyo Hibiya

Other web-users rate our hotel

  • 1,094 reviews 9.7/10 Location
  • 1,124 reviews 6.6/10 Room
  • 1,137 reviews 8.9/10 Service
  • 13 reviews 6.7/10 WiFi
  • 573 reviews 4.6/10 Comfort
  • 381 reviews 7.4/10 Breakfast
  • 293 reviews 8/10 Cleanliness

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