ibis Styles Tokyo Ginza East 3 stars

Customer review rating (ALL Rating) 4.5/5 1,846 reviews

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1-2-13, SHINTOMI, CHUO, 104-0041 TOKYO, Japan

Description

Hotel extras

  • People who enjoy sightseeing in popular areas like Ginza and Tsukiji choose our hotel.

  • Enjoy an authentic Japanese experience with the relaxing open air bath on the top floor.

  • Travelers enjoy the charming streets of the local neighborhood surrounding the property.

  • There are many restaurants in Ginza, from traditional Japanese to classic Italian.

  • Not many hotels in Ginza, Japan, are as well located as Ibis Styles Tokyo Ginza East.

Our accommodation(s)

Hotel location

ibis Styles Tokyo Ginza East

1-2-13, SHINTOMI, CHUO
104-0041 TOKYO
Japan

GPS:35.67389, 139.77331

Telephone
Fax +81 3-3555-1231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

ANZU

A spacious restaurant on the first floor offers floor-to-ceiling windows where guests can enjoy a selection of western dishes in the main dining area or at the outdoor terrace seats.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,846 reviews

Customer review rating 4.5/5

Sebastian G. Solo - Confirmed reviews ALL

I think Ibis Styles in Japan is especially good. I have been staying in this hotel a couple of times and always enjoy the cozy room and Onsen. Though the breakfast can be improved, overall experience is very good.

Dear Mr. Sebastian G., Greeting from ibis Styles Tokyo Ginza East. Thank you for patronizing ibis Style Tokyo Ginza East, and taking time out to share your experience. We apologize for not being able to meet your expectations for Breakfast quality, Please let us inform concerned department and improve our services so that we can respond to your feedback. Other than above, we are pleased to hear from preferable comment for public bath and room. We will continue to strive to improve our services to ensure our guests have a comfortable stay and sincerely hope that you will continue to favor our hotel and Accor Hotels in the future. It would be our great pleasure to welcome you again on your next visit. Warm regards. Reception ibis Styles Tokyo Ginza East

Customer review rating 4.0/5

Sanchez S. E. Families - Confirmed reviews ALL

It was difficult to make the reservation through the Accor website.

Dear Ms. Sanchez S. E., Greetings from ibis Styles Tokyo Ginza East. Thank you for choosing ibis Styles Tokyo Ginza East and for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused during the reservation process. The original reservation was made under a prepayment plan; however, the name on the reservation did not match the name on the credit card. To prevent unauthorized use, we needed to verify the identity of the cardholder. We will continue to improve our procedures to ensure smoother and more efficient communication during the reservation process. Other than above, we are pleased to hear from preferable review. It would be our great pleasure to welcome you again on your next visit. Warm regards. Reception ibis Styles Tokyo Ginza East

Customer review rating 1.5/5

Andrew E. T. L. Business - Confirmed reviews ALL

So when I went back to my room at night after my work , I found out the housekeeper threw my 3 pieces of pajamas and 1 of my shirt on to the luggage bag wheels. The Yukata that I used the day before wasnt remove and left it there at the wardrobe. The toilet seat got some urine stain and it was not cleaned. Overall this is a very bad experience.

Dear Mr. Andrew E. T. L., Greeting from ibis Styles Tokyo Ginza East. Thank you for patronizing ibis Style Tokyo Ginza East, and taking time out to share your experience. We apologize for not being able to meet your expectations regarding behavior of housekeeping staff. The issues you described—your personal clothing being placed on the luggage wheels, the used Yukata not being removed, and the toilet seat not being properly cleaned—are unacceptable and fall far below the service standards we are committed to providing. We deeply regret the inconvenience and discomfort this has caused you. Please accept our sincere apologies for the inconvenience and discomfort this has caused. I have immediately shared your comments with our housekeeping team so we can address this matter and prevent it from happening again. We will continue to work hard to improve our services so that we can respond to your feedback. It would be our great pleasure to welcome you again on your next visit and to have the opportunity to regain your trust. Warm regards, Reception ibis Styles Tokyo Ginza East

Customer review rating 4.0/5

Benjamin L. Solo - Confirmed reviews ALL

This is my second time stay in here, room and the public bath are still fascinating.

Dear Mr. Benjamin L., Thank you for patronizing ibis Style Tokyo Ginza East, and taking time out to share your experience. We are pleased to hear from preferable comment for our room and public bath. We will continue to strive to improve our services to ensure our guests have a comfortable stay, and we sincerely hope that you will continue to favor our hotel and Accor Hotels in the future. It would be our great pleasure to welcome you again on your next visit. Warm regards. Reception ibis Styles Tokyo Ginza East

Customer review rating 4.5/5

Bryce L. B. Business - Confirmed reviews ALL

Trouble finding our booking at check-in. The booking was done by me, Nicholas McGlynn and second room selected and booked under Bryce B.. Your system appears to have associated the booking to Mr B. rather than me, even though I made the booking and i am the Accor member. No big deal, but thought you should know. Also my room 415 was very cold despite trying to get the heating working. that might need some attention from your maintenance people..

Dear Mr. Bryce L. B., Greeting from ibis Styles Tokyo Ginza East. Thank you for patronizing ibis Style Tokyo Ginza East, and taking time out to share your experience. We apologize for not being able to meet your expectations for check in process and room temperature. We will review our operations and make improvements to ensure a smoother check-in process. Thank you also for your feedback regarding the room temperature and asked our maintenance team to check the settings. We will continue to strive to improve our services to ensure our guests have a comfortable stay, and we sincerely hope that you will continue to favor our hotel and Accor Hotels in the future. It would be our great pleasure to welcome you again on your next visit. Warm regards. Reception ibis Styles Tokyo Ginza East

Other web-users rate our hotel

  • 992 reviews 9/10 Location
  • 1,049 reviews 7.8/10 Room
  • 957 reviews 8.8/10 Service
  • 19 reviews 9.4/10 WiFi
  • 423 reviews 8.4/10 Cleanliness
  • 302 reviews 6.2/10 Breakfast
  • 214 reviews 7.8/10 Wellness Area
  • 187 reviews 9.1/10 Vibe

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