ibis Styles Tokyo Ginza East 3 stars

Customer review rating (ALL Rating) 4.5/5 1,782 reviews

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1-2-13, SHINTOMI, CHUO, 104-0041 TOKYO, Japan

Description

Hotel extras

  • People who enjoy sightseeing in popular areas like Ginza and Tsukiji choose our hotel.

  • Enjoy an authentic Japanese experience with the relaxing open air bath on the top floor.

  • Travelers enjoy the charming streets of the local neighborhood surrounding the property.

  • There are many restaurants in Ginza, from traditional Japanese to classic Italian.

  • Not many hotels in Ginza, Japan, are as well located as Ibis Styles Tokyo Ginza East.

Our accommodation(s)

Hotel location

ibis Styles Tokyo Ginza East

1-2-13, SHINTOMI, CHUO
104-0041 TOKYO
Japan

GPS:35.67389, 139.77331

Telephone
Fax +81 3-3555-1231

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

ANZU

A spacious restaurant on the first floor offers floor-to-ceiling windows where guests can enjoy a selection of western dishes in the main dining area or at the outdoor terrace seats.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,782 reviews

Customer review rating 1.0/5

Omer S. Families - Confirmed reviews ALL

We stayed 3 nights. There was a annoying whistle in the 1st night's room on the window. Our 16 months old baby couldnt sleep. So we are. Because of this next day was awful for all of us..

Dear Mr. Omer S., Thank you once again for taking the time to share your experience with us. Your detailed feedback is truly appreciated, and I would like to address the additional concern you mentioned regarding your first night. We understand that you stayed with us for three nights, and I am deeply sorry to learn that during the first night you experienced a persistent whistling noise coming from the window. This disturbance made it extremely difficult for your 16‑month‑old baby to sleep, and as a result, none of you were able to rest properly. I can only imagine how exhausting and stressful the following day must have been for your entire family. Please accept my sincere apologies for the discomfort this caused. As previously mentioned, the issues you encountered—both with the room and with the service provided at reception—are being taken very seriously. Your comments have been shared with the relevant management team, and we are reviewing our procedures to ensure that such situations are handled with far greater care, empathy, and professionalism. We will also reinforce hospitality training for our staff so that we can prevent similar experiences in the future and ensure that our service reflects the standards our guests deserve. If there is an opportunity in the future, we would be sincerely grateful for the chance to welcome you back and restore your confidence in our hotel. It would be our priority to provide you and your family with a far more comfortable and pleasant stay. Thank you once again for bringing these matters to our attention. Despite the difficulties you faced, I truly hope that your overall visit to Japan was enjoyable. Warm regards. Reception ibis Styles Tokyo Ginza East

Customer review rating 5.0/5

Glen P. T. Couples - Confirmed reviews ALL

We loved the location, accessibility and the friendliness of your staff. Your staff are a great asset to the company. We will return next year. Thank you for a wonderful stay.

Customer review rating 5.0/5

Rizal E. B. R. Families - Confirmed reviews ALL

Excellent hospitality, calling out Mr Amirtz, who arranged and ensure smooth checked in on our arrival date, location is good and nearby metro, clean and nice room with good flow of coffee/ tea for members

Dear Mr. Rizal E. B. R. Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. It was truly a pleasure to assist you during your stay, and I am delighted to know that you enjoyed our location, hospitality, and the comfort of your room. Your appreciation motivates our team to continue delivering the best possible service to all our guests. We are especially happy that your check-in experience was smooth and that you found the amenities, including the tea and coffee service, to your satisfaction. Thank you once again for your kind words. We look forward to welcoming you back again in the future. Warm regards, Ibis STYLES Tokyo Ginza East Amrit

Customer review rating 0.5/5

Vinaya B. M. B. Families - Confirmed reviews ALL

Very bad customer service

Dear Ms. Vinaya B. M. B., Warm greetings from ibis Styles Tokyo Ginza East. Thank you very much for choosing our hotel and for taking the time to share your experience with us. First of most we sincerely apologize for not meeting your expectations, particularly regarding the behavior of our staff. Your feedback is extremely important to us, and we deeply regret any inconvenience or disappointment caused during your stay. If you would be willing to share more details by sending e-mail, we would greatly appreciate the opportunity to better understand your experience and identify the areas where we fell short. Your insights will help us improve and ensure a more comfortable stay for all our guests. Please rest assured that we are committed to enhancing our service standards, and we truly hope to have the opportunity to welcome you back and provide you with a much better experience in the future. Thank you for your continued support of ibis Styles and Accor Hotels. Warm regards, Reception Team ibis Styles Tokyo Ginza East HC…

Customer review rating 5.0/5

Diana L. D. Families - Confirmed reviews ALL

We had a fantastic experience. The location is good can walk to the nearest station. Can walk to tourist places which will save money. Family friendly hotel. Staffs were great and hotel is clean.

Dear Valued Guest, Thank you very much for your wonderful feedback and for staying with us as a Classic member. We are delighted to hear that you had a fantastic experience and found our location convenient for walking to the subway and nearby tourist areas. It is also great to know that you enjoyed our clean, family-friendly environment and that our staff made a positive impression on your stay. Thank you once again for your kind comments. We truly look forward to welcoming you and your family back to ibis Styles Tokyo Ginza East in the future. Best regards, ibis Styles Tokyo Ginza East Reception Team

Other web-users rate our hotel

  • 915 reviews 9/10 Location
  • 982 reviews 7.7/10 Room
  • 887 reviews 8.8/10 Service
  • 19 reviews 9.4/10 WiFi
  • 398 reviews 8.5/10 Cleanliness
  • 290 reviews 6.2/10 Breakfast
  • 173 reviews 9.3/10 Vibe

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