Dear Khun Jaturong B., Thank you very much for choosing to stay with us again and for sharing your wonderful feedback. We are delighted to hear that you enjoyed your second stay with us and that our Front Office team made a positive impression with their warm and friendly service. We will certainly share your kind compliments with the team, especially the colleague who assisted you during check-in and check-out. It is also great to know that you found your room well maintained and appreciated the service from our Food & Beverage team. We truly appreciate your continued support and look forward to welcoming you back for another enjoyable stay at Mercure Bangkok Surawong. Warm regards, Supavadee Duty Manager

Dear Mr. S., Thank you very much for taking the time to share your wonderful review and for awarding us a perfect overall score. We are delighted to know that you had a clean and comfortable stay and that our friendly Front Office team made you feel warmly welcomed. It is especially rewarding to hear that your room was consistently well prepared and that our Housekeeping team responded promptly to your needs. Your special recognition of Mr. Mike and Mr. Sirinat Keng means a great deal to us. We will be delighted to share your kind compliments with them, as they will be truly encouraged to know that their attentive and helpful service made such a positive impact on your stay. We are also pleased that you enjoyed our rooftop bar, breakfast, and appreciated our sustainability initiatives. Thank you as well for your feedback regarding the fitness centre, which we will take into consideration as we continue enhancing our guest experience. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Mercure Bangkok Surawong for another memorable stay. Warm regards, Chatupron W. Duty Manager

Dear Mr. Tsvi K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bunsita S. Front Offie Senior Team Leader

Dear Dr. Todd F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bunsita S. Front Office Senior Team Leader

Dear Mr./Ms. Nader T., Thank you very much for your wonderful feedback. We are delighted to hear that you loved everything during your stay. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to welcoming you back again soon. Warm regards, Supavadee H. Duty Manager

Dear Mr. Terry H., Thank you very much for your wonderful review. We are delighted to know that you had a very comfortable stay and that you found our staff welcoming. Your kind feedback is greatly appreciated and will be shared with our team. We truly look forward to welcoming you back again to Mercure Bangkok Surawong in the near future. Sincerely, Bunsita S. Front Office Senior Team Leader

Dear Mr. Rittisak M., Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our good service and found our hotel to offer great value for money. Your kind feedback is truly appreciated and will be shared with our team. We look forward to welcoming you back again for another enjoyable stay. Warm regards, Bunsita S. Front Office Senior Team Leader

Dear Mrs. Nu K. O. P., Thank you very much for your kind and heartwarming review. We are delighted to hear that our Lobby team made you feel warmly welcomed and well taken care of throughout your stay. We are especially happy to know that one of our team members made your stay extra special. We are sorry that you did not have the opportunity to say goodbye before your departure, but we will certainly share your lovely message with him. We are sure it will mean a lot to him. We truly hope to have the pleasure of welcoming you back to Mercure Bangkok Surawong again in the future. Until then, we wish you all the best and safe travels! Warm regards, Bunsita S. Front Office Senior Team Leader

Dear Khun Nutnicha, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you had an excellent stay at Mercure Bangkok Surawong. It is especially rewarding to hear that you found our team kind and helpful throughout your visit. Your perfect scores across all aspects of your stay including accommodation, cleanliness, breakfast, check-in and check-out are truly appreciated. Your kind words are a great encouragement to our team and inspire us to continue delivering warm and attentive hospitality to every guest. Thank you once again for choosing Mercure Bangkok Surawong. We look forward to welcoming you and your partner back for another memorable stay in the future. Warm regards, Chatupron W. Duty Manager

Dear Ms. Y., Thank you very much for taking the time to share such a detailed and thoughtful review with us. We are truly delighted to hear that your stay felt like a “second home” and that our team made you feel welcomed and well cared for throughout your visit. Your kind recognition of Khun Noom is especially appreciated. We are very happy to know that his warm smile, helpful attitude, and comforting presence helped make your stay more memorable, especially while traveling alone. We will be sure to share your wonderful compliments with him. We are also pleased that you enjoyed our convenient location, smooth check-in and check-out experience, easy transportation access, and the welcoming atmosphere provided by our team. At the same time, we sincerely appreciate your constructive feedback regarding the room floor cleanliness and Wi-Fi connection. We have shared your comments with our Housekeeping and Engineering teams for further review and improvement to ensure we maintain the standards our guests expect. Thank you as well for your thoughtful suggestions regarding sustainability awareness and reducing single-use plastics. Your ideas are valuable and will be considered as we continue enhancing our sustainability initiatives. Thank you once again for choosing Mercure Bangkok Surawong and for being a valued ALL Accor Live Limitless member. We truly appreciate your recommendation and look forward to welcoming you back for another comfortable and memorable stay in the future. Warm regards, Chatupron W. Duty Manager

Dear Mr./Ms. Kenneth M., Thank you very much for your wonderful review! We are delighted to know that you enjoyed the cozy atmosphere of our rooms and experienced the friendly and helpful service provided by our team, especially during your check-out and while waiting for your cab. Your kind words are truly appreciated and will be shared with our team as encouragement. We look forward to welcoming you back to Mercure Bangkok Surawong for another pleasant stay! Warm regards, Supavadeee H. Duty Manager

Dear Ms. Shu C., Thank you very much for sharing such a wonderful review following your stay with us. We are truly delighted to know that you were impressed with our service and hospitality. It is especially heartwarming to hear your kind words about our Front Desk, Concierge, Security, and Housekeeping teams. Knowing that every member of our team made you feel genuinely welcomed, comfortable, and well cared for means a great deal to us. We will certainly share your compliments with the entire team as wonderful encouragement. Thank you once again for choosing to stay with us. We are delighted to know that you would be happy to return, and we very much look forward to welcoming you back for another memorable stay. Sincerely, Bunsita S. Front Office Senior team Leader

Dear Ms. Shania A. D. Thank you so much for your wonderful review! We are truly delighted to hear that you had such a fantastic stay with us. It means a great deal to know that our Concierge, Reception, and Housekeeping teams made your four-night stay so enjoyable through their kindness, thoughtfulness, and prompt service. Your kind words will certainly be shared with the entire team as great encouragement. We are sorry that four nights were not enough, but we would be absolutely delighted to welcome you back and make your next stay even more memorable. We look forward to seeing you again soon! Beast regrads, Bunsita S. Front Office Senior Team Leader

Dear Mr. Eggarat W., Thank you very much for taking the time to share your detailed feedback following your stay at Mercure Bangkok Surawong. We are delighted to hear that you enjoyed the comfortable bed, thoughtfully designed and practical room, as well as the friendly and helpful service from our team. We are also pleased that you enjoyed our delicious breakfast and the variety of choices available. We sincerely appreciate your feedback regarding the bathroom floor. Your safety and comfort are very important to us, and we will share your suggestion about providing a suitable anti-slip mat with our team for further consideration. Thank you once again for your kind feedback and valuable suggestion. We look forward to welcoming you back for an even more enjoyable stay in the future. Warm regards, Supavadeee H. Duty Manager

Dear Valued Guest, Thank you very much for choosing Mercure Bangkok Surawong for your second stay and for taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed your stay and appreciated the friendly service provided by our team, as well as our convenient location. We sincerely apologize for any disturbance caused by street noise or vibrations from the rooftop bar, particularly during private events. We understand how important a peaceful and comfortable environment is for a good night's rest. Please be assured that we will take your comments into consideration and look for ways to minimize any inconvenience to our guests. Thank you once again for your continued support and kind recommendation. We truly appreciate your loyalty and look forward to welcoming you back for your next stay with us. Best regards, Pipobpat P. Guest Service Supervisor

Dear Valued Guest, Thank you for taking the time to share such detailed feedback about your stay. We are delighted to hear that you found our staff amazing and appreciated their service throughout your stay. Your kind words are greatly appreciated and will certainly be shared with our team. We sincerely apologize that some of your expectations were not fully met. We regret that your requested bed configuration was not provided as expected and understand the inconvenience this may have caused. We will review this with our Front Office team to improve communication and ensure special requests are properly followed up. Regarding the water dispenser, breakfast selection, freshness of certain items, and coffee quality, we truly appreciate your constructive comments. Your feedback has been shared with the relevant departments for further review and improvement. We will also take your suggestion regarding greater breakfast variety and freshly prepared options, such as French toast, into consideration. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable and improved experience in the future. Best regards, Pipobpat P. Guest Service Supervisor

Dear Valued Guest, Thank you very much for your kind review! We are delighted to know that you had a comfortable stay and enjoyed our convenient location, reasonable price, and friendly service. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back to Mercure Bangkok Surawong for another pleasant stay. 😊 Best regards, Pipobpat P. Guest Service Supervisor

Dear Valued Guest, Thank you very much for your lovely review! We are delighted to hear that you enjoyed the cozy atmosphere and had a pleasant stay with us. Your kind words mean a lot to our team. We look forward to welcoming you back to Mercure Bangkok Surawong again soon! 😊 Best regards, Pipobpat P. Guest Service Supervisor