Mercure Geneva Airport 4 stars

Customer review rating (ALL Rating) 4.5/5 1,191 reviews

Mercure Geneva Airport - Image 1
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Description

Hotel extras

  • Short drive to the airport and city center.

  • Free shuttle to and from the airport (reservation required)

  • 2 restaurants and 2 bars (including 1 Rooftop Bar) for culinary pleasure.

  • 12,917 sq. ft. (1,200 m²) of seminar space divided into 8 equipped rooms

  • 1000 m² (10,764 sq. ft.) Gym and Spa: Coach, sauna, hammam. CHF 15 per day

Our accommodation(s)

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Room 1

Hotel location

Mercure Geneva Airport

3 Rue De La Bergere, Meyrin
1217 GENEVA
Switzerland

GPS:46.221622, 6.06541

Access and transport

Hotel services

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On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,191 reviews

Customer review rating 4.0/5

Muhammad A. Couples - Confirmed reviews ALL

Dear Muhammad, Thank you for taking the time to share your feedback. We are pleased to hear that you had a good stay with us. We are sorry for the inconvenience regarding our airport shuttle service. Please note that our complimentary shuttle operates daily between 6:00 AM and 11:15 PM. Departures from the hotel are every 30 minutes (on the hour and half hour), while pickups from Geneva Airport are every 30 minutes at :15 and :45 from the designated shuttle area. We hope to have the pleasure of welcoming you again and providing you with an even smoother experience. Kind regards, Mathilde Assistant Front Office Manager

Customer review rating 3.5/5

Serge P. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Wanakorn R. Business - Confirmed reviews ALL

Dear Wanakorn, Thank you for sharing your feedback. We’re sorry to hear that the high temperatures during your stay affected your comfort. We understand how important a cool and comfortable room is, especially during warmer periods. Your comments regarding the air-conditioning and the suggestion of an ice dispenser are greatly appreciated and will be shared with our management team as we continuously look for ways to improve our guests’ experience. We hope to have the opportunity to welcome you again under more comfortable conditions. Best regards, Mathilde Assistant Front Office Manager

Customer review rating 1.5/5

Brendan C. Business - Confirmed reviews ALL

Dear Brenda, Thank you for taking the time to share your feedback. We are truly sorry to learn that the gym availability did not meet your expectations and that this impacted your stay. We completely understand your disappointment, especially as access to a fitness facility was an important factor in choosing our hotel. Please note that the gym is located within the same building but is operated independently from the hotel. As a result, we unfortunately do not have the possibility to modify its opening hours, including the reduced schedule on Sundays. We do, however, appreciate your suggestion regarding clearer communication. We will review how this information is presented to ensure that future guests are better informed before their arrival. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again in the future. Kind regards, Mathilde Assistant Front Office Manager

Customer review rating 2.0/5

Eric S. Business - Confirmed reviews ALL

Dear Eric, Thank you for taking the time to share your feedback. First and foremost, please accept our sincerest apologies for the disappointing experience you had during your stay. What you have described is clearly not the level of service we strive to provide, and we are truly sorry that we let you down. We deeply regret that you had to wait approximately 30 minutes at the reception upon your arrival. We fully understand how frustrating this must have been after a long journey, and we sincerely apologize for this unacceptable situation. We are also very sorry to hear about the issues you experienced with the shower, as well as the fact that your room was not serviced after your first night. These are fundamental standards of comfort and housekeeping, and we regret that they were not met during your stay. We are equally sorry that your experience at our rooftop bar did not meet your expectations. Your comments regarding the drink have been shared with the Food & Beverage team for review. Regarding your reservation made through CWT, we understand your frustration. Unfortunately, some third-party booking channels do not always transmit all guest information to our property management system. Nevertheless, we appreciate you bringing this to our attention, and we will continue working with our partners to improve this process whenever possible. Your feedback has been shared with the relevant department managers so that appropriate actions can be taken to prevent similar situations from happening again. Once again, we sincerely apologize for the inconveniences you encountered and hope you will give us another opportunity in the future to restore your confidence in our hotel. Kind regards, Mathilde Assistant Front Office Manager

Other web-users rate our hotel

  • 538 reviews 8.7/10 Location
  • 690 reviews 7.4/10 Room
  • 671 reviews 8/10 Service
  • 15 reviews 7.1/10 WiFi
  • 281 reviews 8.3/10 Cleanliness
  • 214 reviews 8.5/10 Breakfast
  • 189 reviews 5.7/10 Food
  • 21 reviews 3.1/10 Wellness Area

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