Dear Sharan, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our location and found the hotel comfortable. We are sorry, however, that some aspects of your stay did not fully meet your expectations. We have taken note of your comment regarding the dental kit, and we will remind our team to pay closer attention to guests’ requests. We also appreciate your suggestions regarding the restaurant and rooftop service. Your feedback is very valuable to us and will be shared with the relevant teams as we continue working to improve our services and facilities. We hope to have the pleasure of welcoming you back and providing you with an improved experience. Kind regards, Mathilde Assistant Front Office Manager

Dear Louise, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your stay, particularly the cleanliness, maintenance of the hotel, the quality of the rooms, and the comfort of your sleep. We are sorry, however, that the evening dining options did not fully meet your expectations. We understand that having a more limited menu in the bar and dining in the reception area is not the same experience as our restaurant. Your comments have been shared with our team. We also sincerely apologize for the confusion regarding the airport shuttle. We understand how inconvenient it must have been to wait for the later shuttle when one of you still needed the original departure time. We will remind our team to pay particular attention to individual shuttle bookings when several guests are travelling together but have different arrival times. Thank you again for your constructive feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience next time. Kind regards, Mathilde Assistant Front Office Manager

Dear Thierryt, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated the cleanliness and comfort of your room. However, we sincerely apologize for the disappointing experience you had upon arrival. We are sorry that you had difficulty accessing the hotel and that the welcome you received was not as warm and professional as it should have been. This is certainly not the experience we wish to offer our guests. We also regret the difficulties you encountered when communicating with our receptionist. We will remind our team of the importance of being attentive, welcoming and available to assist every guest, regardless of the language spoken. Regarding the parking, we understand your frustration. We are sorry that the information regarding the reserved spaces was not clear enough upon your arrival. We will look into how we can make the parking information more visible and easier to understand. Your comments have been taken seriously and shared with the relevant teams. We regret that your experience has affected your overall impression of our hotel and hope you may reconsider giving us another opportunity to provide you with the welcoming experience you should have received. Kind regards, Mathilde Assistant Front Office Manager

Dear Barbara, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location, especially its proximity to your family in Meyrin. We are truly sorry about the issue you experienced with the television throughout your stay. We did indeed have a technical problem with the TV system. Unfortunately, our technician was on vacation at the time, but he was able to intervene on August 10th in the afternoon. We sincerely regret that the issue could not be resolved during your stay and, especially, that the communication from our team was not as clear and effective as it should have been. We fully understand your frustration after reporting the problem several times without a satisfactory solution. Please accept our sincere apologies for this inconvenience. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, Mathilde Assistant Front Office

Dear Natalie, Thank you very much for your wonderful feedback! We are delighted to hear that you had a very comfortable stay and that our team made you feel welcome. It is especially nice to know that you appreciated the friendliness and helpfulness of our reception team, as well as our convenient airport shuttle service. We truly appreciate your kind words and hope to have the pleasure of welcoming you back to Mercure Geneva Airport very soon! Best regards, Mathilde Assistant Front Office Manager

Dear Muhammad, Thank you for taking the time to share your feedback. We are pleased to hear that you had a good stay with us. We are sorry for the inconvenience regarding our airport shuttle service. Please note that our complimentary shuttle operates daily between 6:00 AM and 11:15 PM. Departures from the hotel are every 30 minutes (on the hour and half hour), while pickups from Geneva Airport are every 30 minutes at :15 and :45 from the designated shuttle area. We hope to have the pleasure of welcoming you again and providing you with an even smoother experience. Kind regards, Mathilde Assistant Front Office Manager

Dear Wanakorn, Thank you for sharing your feedback. We’re sorry to hear that the high temperatures during your stay affected your comfort. We understand how important a cool and comfortable room is, especially during warmer periods. Your comments regarding the air-conditioning and the suggestion of an ice dispenser are greatly appreciated and will be shared with our management team as we continuously look for ways to improve our guests’ experience. We hope to have the opportunity to welcome you again under more comfortable conditions. Best regards, Mathilde Assistant Front Office Manager

Dear Brenda, Thank you for taking the time to share your feedback. We are truly sorry to learn that the gym availability did not meet your expectations and that this impacted your stay. We completely understand your disappointment, especially as access to a fitness facility was an important factor in choosing our hotel. Please note that the gym is located within the same building but is operated independently from the hotel. As a result, we unfortunately do not have the possibility to modify its opening hours, including the reduced schedule on Sundays. We do, however, appreciate your suggestion regarding clearer communication. We will review how this information is presented to ensure that future guests are better informed before their arrival. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you again in the future. Kind regards, Mathilde Assistant Front Office Manager

Dear Eric, Thank you for taking the time to share your feedback. First and foremost, please accept our sincerest apologies for the disappointing experience you had during your stay. What you have described is clearly not the level of service we strive to provide, and we are truly sorry that we let you down. We deeply regret that you had to wait approximately 30 minutes at the reception upon your arrival. We fully understand how frustrating this must have been after a long journey, and we sincerely apologize for this unacceptable situation. We are also very sorry to hear about the issues you experienced with the shower, as well as the fact that your room was not serviced after your first night. These are fundamental standards of comfort and housekeeping, and we regret that they were not met during your stay. We are equally sorry that your experience at our rooftop bar did not meet your expectations. Your comments regarding the drink have been shared with the Food & Beverage team for review. Regarding your reservation made through CWT, we understand your frustration. Unfortunately, some third-party booking channels do not always transmit all guest information to our property management system. Nevertheless, we appreciate you bringing this to our attention, and we will continue working with our partners to improve this process whenever possible. Your feedback has been shared with the relevant department managers so that appropriate actions can be taken to prevent similar situations from happening again. Once again, we sincerely apologize for the inconveniences you encountered and hope you will give us another opportunity in the future to restore your confidence in our hotel. Kind regards, Mathilde Assistant Front Office Manager

Dear Irene, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations. Please accept our sincere apologies for the inconveniences you experienced. We regret that our housekeeping service, food quality, and airport shuttle arrangements did not provide the level of service you expected. Your comments have been shared with the relevant teams so that we can review these points and continue improving our services. Regarding the bathroom amenities, our rooms are equipped with shower gel, shampoo, conditioner, body lotion, hand soap, and tissues. However, items such as toothbrushes and toothpaste are available upon request at the reception, and we apologize if this was not communicated to you during your stay. Regarding our airport shuttle, it operates every 30 minutes and is available by reservation. Departures from the hotel to the airport run from 6:00 a.m. to 11:00 p.m., while departures from the airport to the hotel run from 6:15 a.m. to 11:15 p.m., every 30 minutes. When a shuttle is reserved for a specific departure time, it leaves promptly at the scheduled time, so we kindly ask guests to arrive a few minutes in advance. Please also note that our shuttle has a capacity of only 8 passengers, which means it may occasionally be fully booked. This is why we strongly recommend reserving your seat as early as possible. Thank you once again for your valuable feedback. We hope you will give us another opportunity to provide you with the high standard of service that we strive to deliver. Kind regards, Mathilde Assistant Front Office Manager

Dear Pratima, Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location, had a comfortable stay, and appreciated the support provided by our team. Your positive feedback is a wonderful reward for our staff, who strive every day to deliver the best possible service. We truly appreciate your comments and look forward to welcoming you back to Mercure Geneva Airport in the near future. Kind regards, Mathilde Assistant Front Office Manager

Dear Elly, Thank you so much for your wonderful review! We're delighted to hear that you had a comfortable stay and that the check-in process went smoothly. It means a lot to know you enjoyed your time with us. We truly appreciate your kind words and look forward to welcoming you back again soon! Ivan - Front Office & Reservation Manager

Dear Irina, Thank you for your kind review! We are delighted to hear that you found our hotel comfortable and enjoyed the friendly atmosphere. It is especially rewarding to know that your family had a pleasant stay and that you appreciated our location. We truly appreciate your feedback and look forward to welcoming you and your family back again soon. Best regards, Mathilde Assistant Front Office Manager

Dear Ann, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your upgraded spacious room and that our team made you feel welcome with their helpful and friendly service. It's also great to know that our convenient location next to the railway station and our airport shuttle service made your stay even more comfortable. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon. Warm regards, Mathilde Assistant Front Office Manager

Dear Barbara, Thank you for taking the time to share your feedback. We’re pleased to hear that overall your stay went well. We sincerely apologize for the inconvenience caused by the room card issue. We understand that having to return to reception late at night was frustrating, and we appreciate your patience. We will look into this matter with our team to ensure such situations are handled more efficiently. Regarding the breakfast rates, we’re sorry for the lack of clarity in the communication. We understand the importance of being fully informed about the available options and pricing before making a choice. Your comment has been shared with the relevant teams so we can improve the way we present this information to our guests. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even smoother experience. Ivan - Front office & Reservation Manager