Dear Regan, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your comfortable room, our breakfast and the convenient location close to the train station. We are sorry to hear that the scent in our lobby was too intense and caused you discomfort. We will take your comment into consideration. Regarding our rooftop area, we are now entering its seasonal closing period. It will reopen next summer, and we look forward to welcoming you back to enjoy it again. Thank you also for your feedback regarding the gym opening hours. We hope to have the pleasure of welcoming you again for a future stay. Kind regards, The Mercure Geneva Airport Team

Hello Vincent, Thank you for taking the time to share your feedback. We are genuinely sorry that the information regarding the fitness facilities led to disappointment during your stay. We understand that access to a fitness facility was an important factor in your choice of hotel, and we regret that the information you found online did not meet your expectations. We would like to clarify that the fitness centre is located in the same building as the hotel but is operated independently. Access is therefore subject to a fee, currently CHF 15. We are sorry if this distinction was not sufficiently clear in the information available when you made your reservation. We take your comments seriously and will review the way this service is presented across our communication channels to ensure that the conditions of access are as transparent as possible. We also regret that we were unable to meet your request for a refund on this occasion and understand your disappointment. We sincerely apologize for the inconvenience and appreciate your feedback, which helps us improve the clarity of the information provided to our guests. Kind regards, Mathilde Assistant Front Office Manager

Dear Jan, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. We understand your frustration regarding the housekeeping service and the condition of the bathroom amenities during your stay. As part of our environmental approach, room cleaning is no longer carried out automatically every day. However, housekeeping service remains available upon request, and we are sorry if this information was not sufficiently clear during your stay. Regarding our facilities, the fitness/well-being offering is available at an additional charge, as indicated in our hotel information. We take note of your comments regarding the absence of a sauna and wellness area. We regret that these aspects affected your perception of the hotel and thank you for sharing your experience with us. Kind regards, The Mercure Geneva Airport Team

Dear Ricardo, Thank you for sharing your feedback with us. We are sorry to hear about the low water pressure in the shower and the inconvenience this caused when adjusting the water temperature. We understand how frustrating this can be, especially as you had not experienced this issue during your previous stays. We will ask our technical team to check this. Regarding the housekeeping service, following our new environmental guidelines, room cleaning is no longer provided automatically every day. However, our guests can request housekeeping service at any time during their stay. We are sorry if this information was not sufficiently clear and appreciate you bringing it to our attention. Thank you again for your feedback, and we hope to have the pleasure of welcoming you again. Kind regards, The Mercure Geneva Airport Team

Dear Jan, Thank you for taking the time to share your detailed feedback following your second stay with us. We are truly sorry to hear that this stay did not meet your expectations, particularly after such a positive first experience. Regarding your check-in, we had to call in an extra team member at the last minute due to an unexpected absence. We sincerely regret that this resulted in a longer and less seamless arrival experience for you. We are also sorry to hear about the lack of housekeeping service during your second night. The turndown service is now part of our standards, and we have taken good note of your feedback. Regarding the streaming service, access to Netflix requires the TV to be connected to the hotel's secure Wi-Fi network. Unfortunately, some TVs may still encounter difficulties with streaming despite being connected. Our technician will check the TV in the room you occupied to ensure everything is working properly. We understand how disappointing it must have been to experience several inconveniences during this stay, and we sincerely regret that they affected your overall impression of the hotel. Thank you once again for highlighting these points, as well as for your kind comments about our atrium, breakfast and friendly team. We hope that, despite this experience, we may have the opportunity to welcome you again and provide you with the stay you experienced on your first visit. Kind regards, Ivan - Front Office & Reservation Manager

Cher Francesco, Nous vous remercions vivement d’avoir choisi notre hôtel pour votre séjour et d’avoir pris le temps de partager votre avis avec nous. Nous apprécions sincèrement votre retour et sommes ravis d’avoir eu le plaisir de vous accueillir. Nous espérons avoir le plaisir de vous recevoir à nouveau prochainement au Mercure Geneva Airport. Bien cordialement, L’équipe de la réception Mercure Geneva Airport

Dear Mohammad, Thank you very much for taking the time to share your review with us. We are delighted to hear that you enjoyed your stay at our hotel. At the same time, we sincerely regret to learn about the inconveniences you experienced during your stay. Please accept our apologies, and rest assured that your feedback is greatly appreciated. We hope to have the pleasure of welcoming you back to Mercure Geneva Airport in the future and providing you with an even more enjoyable experience. Best regards, The Front Desk Team Mercure Geneva Airport

Dear Terje, Thank you very much for your kind review! We are delighted to hear that you enjoyed your comfortable stay and appreciated the cleanliness of our hotel, the quality of our service, and our excellent breakfast. We are also pleased that you found our staff polite and welcoming. Your positive feedback is a great encouragement to our entire team. We look forward to welcoming you back for another pleasant stay! Kind regards, Mathilde Assistant Front Office Manager

Dear Joanna, Thank you very much for your kind feedback! We’re delighted to hear that you appreciated the possibility of an early check-in, the cleanliness and comfort of our rooms, our quiet atmosphere, and especially our breakfast. We’re also pleased that you found our proximity to the train station convenient. We understand that the 30-minute frequency of the trains can be less convenient at certain times, and we appreciate you mentioning this. It was a pleasure having you stay with us, and we hope to welcome you back again soon! Ivan - Front Office & Reservation Manager

Dear Michel, Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated our convenient location for catching a train. We’re sorry, however, that you found the hotel and rooms too warm and that there were limited options within walking distance. We understand how this can affect the overall comfort of your stay. Your comments are valuable to us, and we will take them into consideration as we continue working to improve our guests’ experience. We hope to have the opportunity to welcome you again and provide you with a more comfortable stay. Ivan - Front Office & Reservation Manager

Dear Marsden, Thank you so much for your wonderful review and for giving us a 10 out of 10! We are delighted to hear that you enjoyed your stay, our rooms and facilities, and especially the warm and efficient service provided by our team. We are particularly pleased to hear such kind words about our courtesy bus driver. We will be sure to share your lovely feedback with him — we are certain it will make his day! We look forward to welcoming you back for another enjoyable stay. Kind regards, Mathilde Assistant Front Office Manager

Dear Kiran, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location, close to the train station and bus connections. We are, however, sorry to hear that your experience did not fully meet your expectations. Regarding housekeeping, as part of our environmental commitment, our rooms are serviced every three days. Of course, if you require fresh towels or any additional service in the meantime, please do not hesitate to contact our Front Office team, and we will be happy to assist you. We also regret that some interactions with members of our restaurant team did not meet our usual standards of hospitality. Your feedback is important to us and will be shared with the relevant team. We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience. Kind regards, Mathilde Assistant Front Office Manager

Dear Virginia, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay and appreciated our convenient location. However, we sincerely apologize for the inconvenience you experienced upon arrival. We understand your frustration, especially as you had specifically reserved a Queen room and had also paid for an early check-in. This should have been handled more smoothly, and we are sorry that you had to insist in order to receive the room category you had booked. We will review this situation with our reception team to ensure that room categories and membership benefits are correctly explained and that our guests receive the room they have reserved whenever possible. We hope to have the opportunity to welcome you back and provide you with a much smoother experience next time. Kind regards, Mathilde Assistant Front Office Manager

Dear William, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and appreciated our convenient location, close to both Geneva Airport and the train station. It is also wonderful to know that you enjoyed your evening exploring Geneva and had a pleasant time at our rooftop bar. We will be sure to share your kind comments with our bar team. We also appreciate your feedback regarding the parking signage. We understand that finding the parking area can be confusing, and your comment is very helpful. We will certainly look into how we can improve the signage and make access easier for our guests. We hope to have the pleasure of welcoming you back to the Mercure Geneva Airport on your next visit to Geneva. Kind regards, Mathilde Assistant Front Office Manager

Dear Hilde, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed the comfort and cleanliness of your room, our breakfast, the view, and the warm welcome from our team. We also appreciate your suggestions regarding the shower nozzle and body lotion. Your comments are valuable and will be shared with our team for consideration. We are very happy that you had a great experience and appreciated our perfect location. We hope to have the pleasure of welcoming you again soon! Kind regards, Mathilde Assistant Front Office Manager

Dear Danuta, Thank you very much for your kind review! We are delighted to hear that you had a comfortable and pleasant stay and that our hotel met your expectations for your business trip. We look forward to welcoming you again on your next visit to Geneva! Kind regards, Mathilde Assistant Front Office Manager

Dear Guillaume, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the food and received good service in our restaurant. However, we are truly sorry that your arrival experience did not meet the standards we aim to provide. We sincerely apologize for the lack of warmth and assistance you experienced at reception, as well as for the incorrect room number and the communication difficulties you encountered. This is certainly not the level of welcome or customer service we expect from our team. Your comments have been taken seriously and will be shared with the relevant team so that we can address these points and ensure a more attentive and professional welcome for our guests. We hope to have the opportunity to welcome you again and provide you with the experience you should have received. Kind regards, Mathilde Assistant Front Office Manager

Dear Philippe, Thank you for taking the time to share your feedback. We are pleased that you appreciated our convenient location. Regarding the room cleaning, as part of our environmental commitment, we carry out a full room cleaning every three days during the stay. However, guests are always welcome to contact our reception team if they need fresh towels, additional amenities, or any other assistance in between cleanings. We are sorry that there was no drinking water in your room and that you experienced low water pressure in the shower. We will share your comments with our maintenance team so that this can be checked and addressed. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Kind regards, Mathilde Assistant Front Office Manager

Dear Sharan, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our location and found the hotel comfortable. We are sorry, however, that some aspects of your stay did not fully meet your expectations. We have taken note of your comment regarding the dental kit, and we will remind our team to pay closer attention to guests’ requests. We also appreciate your suggestions regarding the restaurant and rooftop service. Your feedback is very valuable to us and will be shared with the relevant teams as we continue working to improve our services and facilities. We hope to have the pleasure of welcoming you back and providing you with an improved experience. Kind regards, Mathilde Assistant Front Office Manager