Mercure Han Sur Lesse

Customer review rating (ALL Rating) 4.4/5 953 reviews

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Description

Hotel extras

  • Located 20 metres away from the famed Caves of Han.

  • Heated indoor swimming pool and sun terrace for a relaxing stay.

  • Newly designed fine dining restaurant and cosy loungebar with fireplace.

  • Meeting room with a capacity of 150 people, and packages for team building events.

  • On-site private car parking available.

Our accommodation(s)

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16, Rochefort
5580 HAN SUR LESSE
Belgium

GPS:50.125809, 5.186229

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MERLESSE

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  953 reviews

Customer review rating 1.5/5

Kevin K. Friends - Confirmed reviews ALL

This hotel is relatively well appointed. The thing that lets it down is the entire team that is working there. Chaotic check-in staff that was poorly trained to disinterested bar staff that ignores customers. Breakfast had a basic spread and was constantly in a mess, dirty and staff hardly kept up with cleaning the food areas and the tables.

Dear Sir, We appreciate the time you have taken to provide us with your opinion of your stay. We sincerely apologize that your experience fell short in some areas. The service standards you described do not reflect our commitment to hospitality, and we take your feedback about staff attentiveness and breakfast organization seriously. Please rest assured that we are dedicated to our guests’ satisfaction and we consistently work towards improving all aspects of their experience. We hope that you will consider staying with us again in the future. Best regards, Team Mercure Han Sur Lesse

Customer review rating 0.5/5

Olivier V. W. Couples - Confirmed reviews ALL

No comment

Customer review rating 3.5/5

Kristof V. Families - Confirmed reviews ALL

Upside: Great location close to entrance of Grotten de Han, Comfortable rooms, decent bedding, Nice swimming pool. Downside: understaffed at restaurant and breakfast moments --> chaos during buffet, no "room" for diner despite many empty tables.

Dear Mr. V., Thank you for taking the time to leave a review of your recent stay. We appreciate your kind words about the comfort of our rooms, the quality of our bedding and the relaxing atmosphere of our swimming pool. It is great to know that you enjoyed a pleasant and restful family visit. Still, we are sincerely sorry that your experience during breakfast and at the restaurant did not meet your expectations. We understand that a welcoming dining environment are important, and your feedback on this matter is invaluable to us. Finally, thank you for recognizing our prime location close to the entrance of the famous caves and for your positive evaluation of the check-out process, which we strive to make as convenient as possible for all our guests. We hope to have the opportunity of welcoming you back in the future. Best regards, Team Mercure Han Sur Lesse

Customer review rating 4.5/5

Ira R. Families - Confirmed reviews ALL

We like the family bed room with 2 bunk beds and double bed, enough space for 4 people. The swimming pool is alo great, warm water and clean. Breakfast is good with a lot of options. The location of the hotel is right next to the ticketing office of Grotte de Han. We parked near the church across the hotel but there is also a basement parking at hotel.

Dear Ms. R., Thank you for taking the time to review your stay with us. We truly appreciate your warm words about your experience at Mercure Han Sur Lesse. It brings us joy to hear that your family found the suite comfortable and spacious. Knowing you enjoyed the pool and found it clean and inviting, as well as appreciated the diverse breakfast options, means a lot to us. We are glad our location provided convenience for your plans, especially with the nearby attractions and various parking choices. Your recognition of our team, attention to cleanliness encourages us to maintain our standards. We are equally pleased that the check-in contributed to a smooth and pleasant visit. We are grateful for your recommendation to others. We look forward to welcoming you back. Kind regards, Team Mercure Han Sur Lesse

Customer review rating 3.0/5

Thomas R. Couples - Confirmed reviews ALL

The room was rather small with an uncomfortable bench below the window instead of a relax chair. The beds provided a good sleep. A coffee machine is provided in the room. The toilet support was broken. There is no ventilation in the bathroom. The price for breakfast at 26.-€ per person is high. The prices in the restaurant are also relatively high and food selection is limited. Fortunately due its location there are a few restaurants in a short walking distance. Parking fees of 18.-€ are extreme taken into consideration the location in a sleepy village in the country side.

Other web-users rate our hotel

  • 607 reviews 8/10 Location
  • 1,132 reviews 6.8/10 Room
  • 831 reviews 7.4/10 Service
  • 9 reviews 4.8/10 WiFi
  • 720 reviews 7.2/10 Breakfast
  • 538 reviews 5.9/10 Comfort
  • 463 reviews 6.2/10 Cleanliness
  • 463 reviews 6.2/10 Pool

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