Mercure Han Sur Lesse

Customer review rating (ALL Rating) 4.3/5 1,128 reviews

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Mercure Han Sur Lesse - Image 1
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Rue Joseph Lamotte 16, Rochefort, 5580 HAN SUR LESSE, Belgium

Description

Hotel extras

  • Located 20 metres away from the famed Caves of Han.

  • Heated indoor swimming pool and sun terrace for a relaxing stay.

  • Newly designed fine dining restaurant and cosy loungebar with fireplace.

  • Meeting room with a capacity of 150 people, and packages for team building events.

  • On-site private car parking available.

Our accommodation(s)

Hotel location

Mercure Han Sur Lesse

Rue Joseph Lamotte 16, Rochefort
5580 HAN SUR LESSE
Belgium

GPS:50.125809, 5.186229

Telephone
Fax +32 84 77 04 70

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Merlesse

In an exceptional setting in the heart of the Belgian Ardennes, in the magnificent hotel Mercure Han Sur Lesse, our chef invites you to discover the best local ingredients and share a moment with friends, family or business clients in our warm setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,128 reviews

Nice accommodations, poor systems construction

Customer review rating 2.5/5

I. J. Families - Confirmed reviews ALL

When I stay a hotel, I don’t expect too much. The rooms were clean, the staff was friendly, and the atmosphere was pleasant, which are all positives. I could not call from the room to the desk, the room phone did not call down and there was no phone at the art deco leaf tree table/desk. As such, when I went down to ask about unlocking my thermostat to turn on the A/C, I had to go in person. Once downstairs, I was informed that my situation was odd and that a staff member would come up in 20 minutes to take a look (not maintenance because it was already 2240). At 2315, I had to go back down to the ‘desk’ when no one arrived at my room to learn that all the rooms are on a centralized unit and either all rooms are on heat, or all rooms are on A/C, with no in between. The room was hot all night and did not go down even after opening the windows while sleeping. All three of us were hot to the point of breaking a light sweat in the morning. The inability to communicate with the front desk and not being able to control the room temperature (within reason) made the stay rather unpleasant.

yes

Customer review rating 3.0/5

Felicia Families - Confirmed reviews ALL

no place in the parking, no place in the restaurant, the swimming pool over crowded. when the hotel is almost complete, it is not possible to have access to facilities included in the price.

Great breakfast, nice staff, great shower

Customer review rating 4.5/5

Bruno Friends - Confirmed reviews ALL

Very satisfied

Dear Bruno, Thank you very much for your feedback. It's fantastic that you had such a wonderful time with us. We're delighted that the morning meal, our team's hospitality, and the showers in our rooms made your stay enjoyable. Our buffet breakfast is indeed a point of pride, and we're glad you loved it. Knowing that our staff's friendliness stood out to you warms our hearts, as we strive to provide a welcoming atmosphere for all our guests. And it's great to hear that the quality of our showers added to the comfort of your visit, especially with their rainfall showerheads. We hope to have the opportunity of welcoming you again in the future. See you soon, Team Mercure Han Sur Lesse

Rewarding and relaxing stay.

Customer review rating 4.5/5

R. A. Solo - Confirmed reviews ALL

The offered services were well organized.

Dear A., Thank you for reviewing your recent stay at our hotel. It's truly heartwarming to know your stay with us was both enjoyable and comfortable. We are thrilled that you appreciated the swift booking process, the meticulousness of our daily cleaning operations, and the overall organization of our services. Every effort is made to ensure a seamless experience for our guests, from the moment they book to the final farewell. We hope we'll be able to welcome you back on your next visit to Han-sur-Lesse. Best wishes, Team Mercure Han Sur Lesse

Well located no evening meal

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Pleasant staff, great location but conference meant our evening meal was cancelled. We would not have made booking if had been promptly advised of this.

Dear, Thank you for your review. We are pleased that you found our team pleasant and our location great. Our staff works tirelessly to provide a welcoming atmosphere, and we are proud to be so conveniently located close to the magnificent Caves of Han, ensuring our guests have an unforgettable experience. However, we apologize for the inconvenience caused by the lack of available evening meals during your stay. We understand that the ability to dine is an important aspect of the stay for many of our guests. We strive to communicate any changes to our services as efficiently as possible and regret that this was not adequately conveyed in your booking process. We hope to have the opportunity of welcoming you again in the future. Kind regards, Team Mercure Han Sur Lesse

Other web-users rate our hotel

  • 876 reviews 7.8/10 Location
  • 1,593 reviews 6.8/10 Room
  • 1,179 reviews 6.5/10 Service
  • 11 reviews 8.2/10 WiFi
  • 1,053 reviews 6.8/10 Breakfast
  • 727 reviews 5.7/10 Comfort
  • 688 reviews 5.9/10 Pool
  • 623 reviews 6.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.