Mercure Melbourne La Trobe Street 4 stars

Customer review rating (ALL Rating) 4.4/5 105 reviews

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Description

Hotel extras

  • 4-star Melbourne hotel near Southern Cross Station

  • Minutes from Docklands shopping and Marvel Stadium events

  • A short stroll through Flagstaff Gardens to Queen Victoria Market

  • Spacious Melbourne accommodation for families

  • Restaurant & Bar showcasing local seasonal ingredients

Our accommodation(s)

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Room 1

Hotel location

Mercure Melbourne La Trobe Street

492 La Trobe Street
3003 WEST MELBOURNE
Australia

GPS:-37.8122763, 144.9524356

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOUNDRY KITCHEN and BAR

La Trobe Street was once home to tinsmiths where creations were forged in fire using raw materials. Today, our chefs do the same with seasonal local ingredients. Savour hearty fare like schnitzels, steak and grilled fish on the terrace when it is warm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  105 reviews

Customer review rating 5.0/5

Luke W. Couples - Confirmed reviews ALL

Dear Luke W., Thank you for your kind words regarding our location and the cleanliness of our rooms. We are pleased to hear that our check-in team provided you with a lovely experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 2.5/5

Katherine M. Business - Confirmed reviews ALL

Dear Katherine M., Thank you for taking the time to share your feedback following your recent stay. I'm sorry to hear that your experience did not fully meet your expectations. Regarding the servicing of your room, our housekeeping team should ensure that all aspects of the room refresh are completed in line with our service standards, including making the bed. I apologise that this appears to have been missed during your stay. We appreciate you bringing this to our attention, as it allows us to follow up with our housekeeping team and reinforce our procedures. I'm also disappointed to learn that your interactions with our bar team felt short and disengaged. Providing warm, welcoming service is something we strive for across all areas of the hotel, and I'm sorry that this was not reflected in your experience. Your comments will be shared with the Food & Beverage leadership team so they can address this with the staff involved. We value your feedback and appreciate the comparison to the service levels you have experienced elsewhere. Please be assured that we take your comments seriously and will use them as an opportunity to improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a much better experience on your next visit. Sincerely, Mercure Melbourne La Trobe Street Team

Customer review rating 3.5/5

Mau W. Business - Confirmed reviews ALL

Dear Mau W., Thank you for your feedback regarding your recent stay at Mercure Melbourne La Trobe Street. We are pleased to hear that you appreciated our amenities and found the location convenient for transport. However, we regret to learn about the challenges you faced with ride share pickups and the issue with the shower flooding. Your comments are valuable, and we will take them into account as we continue to enhance our guest experience. Best regards, Mercure Melbourne La Trobe Street

Customer review rating 1.5/5

Roy A. Business - Confirmed reviews ALL

Dear Roy A., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you received a positive welcome experience from our front desk team upon arrival. However, we are sorry to learn that certain aspects of your stay did not meet your expectations. We understand your disappointment regarding the absence of slippers and body cream in your room. While these amenities are not part of our standard room inclusions, we appreciate your comments regarding the clarity of this information and will take your feedback into consideration as we review how we communicate our amenities to guests. We also sincerely apologize for your experience during breakfast service. It is disappointing to hear that your enquiry regarding almond or oat milk was not addressed attentively. Providing courteous and helpful service is something we strive for, and we regret that this was not reflected during your interaction. Your comments will be shared with our Food & Beverage team to ensure additional attention is given to guest requests and communication. Thank you again for your valuable feedback. We appreciate the opportunity to improve and hope to have the chance to provide you with a more enjoyable experience in the future. Sincerely, Mercure Melbourne La Trobe Street

Customer review rating 5.0/5

Amanda H. Business - Confirmed reviews ALL

Dear Amanda H., Thank you for your kind words regarding our location and the helpfulness of our reception team. We are pleased to hear that you had a positive experience during your stay with us. Kind Regards, Mercure Melbourne La Trobe Street

Other web-users rate our hotel

  • 120 reviews 9.7/10 Location
  • 166 reviews 7.8/10 Room
  • 132 reviews 8.1/10 Service
  • 91 reviews 6.5/10 Comfort
  • 72 reviews 8.1/10 Cleanliness
  • 69 reviews 9.7/10 Vibe
  • 38 reviews 7.7/10 Food
  • 34 reviews 7.6/10 Breakfast

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