Novotel Melbourne Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 6,087 reviews

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Description

Hotel extras

  • Designed around the way you travel.

  • Walk to your flight. Park on-site with ease. Stay in comfort.

  • More than an airport hotel. Dine, meet and celebrate.

  • Recharge at Higher State Health & Wellness.

  • Everything you need, before and after every journey.

Our accommodation(s)

Book this hotel
Room 1

Relax in our Deluxe King Room at Melbourne Airport, featuring elegant decor inspired by the Victorian landscape. Enjoy fresh coffee to start your day and unwind with stunning views through full-length windows. Perfect for business or leisure stays.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 27 m² / 290 sq ft
  • Bedding 1 x King size bed(s)

Airport view rooms place you at the heart of the airport's energy. Enjoy the hum of activity nearby and the occasional plane overhead, capturing the excitement of journeys in motion. 1 King bed, free Wi-Fi, safe, minibar and bathroom with bath or shower.

  • Views:

    Airport view

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Whether you're staying with a friend or a loved one, the Deluxe Twin Room at Tullamarine Airport is a peaceful retreat, with stylish contemporary decor inspired by the Victorian country. Two soft, joinable Novotel beds promise a restful night.

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Joinable bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Ideal for family and group travel, this spacious room features two double beds for up to four guests. Stay together in one room, with space to unwind before or after your Melbourne Airport flight.

  • Views:

    Airport view

Max. number of persons
4
Area
From 27 m² / 290 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Your Accessible Superior Room at Melbourne Airport offers comfort and thoughtful design to ensure a relaxing stay. Catch a movie on the 55-inch TV and refresh in the spacious, accessible bathroom before settling in for a blissful sleep in the king bed.

Max. number of persons
2
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Transfer shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Drapery controls no higher than 48” with loop ends
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

The Junior Suite at Melbourne Airport offers 51sqm of modern space decorated with rich tones inspired by Victoria's landscapes. Wake to spectacular views and unwind in the elegant bathroom featuring a luxurious bathtub-your perfect airport hotel retreat.

Max. number of persons
2
Area
From 51 m² / 548 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Hotel location

Novotel Melbourne Airport

1 Grants Road, Melbourne Airport
3045 MELBOURNE
Australia

GPS:-37.67533, 144.85047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • MEL
  • Melbourne Airport
  • MEL

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 248 rooms
  • 22 rooms for people with reduced mobility
  • 16 family rooms
  • 32 connecting rooms
  • 264 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • Italian
  • Japanese
  • Thai
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Entertainment

  • Pool Table

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge
  • Room service Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

10 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Well-being

Indoor heated 25-meter pool.

  • Covered
  • On site

Gym

  • On site
  • Sauna room
  • Massage Additional charge

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 118 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking pricing: 30.71 € 50 AUD Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Vehicles

  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Small Holdings brings Melbourne's café culture to Melbourne Airport with ST. ALi coffee, artisan pastries, fresh sandwiches and seasonal favourites. Welcoming travellers and locals alike, it's the perfect stop from breakfast through to afternoon coffee.

Melbourne Airport's local taphouse for craft beers, cocktails, premium spirits and contemporary pub dining. The perfect place to meet, unwind, enjoy a pre-flight dinner or celebrate your return home.

Luxurious wine bar featuring Victorian and Italian wines.

Give yourself an energising start to the day at our full breakfast buffet at Melbourne Airport. Enjoy healthy cereals and seasonal fruits, freshly baked pastries and homemade jams, classic bacon and eggs, hash browns and a host of other morning delights.

Immerse yourself in the two-lane, 25-metre indoor pool at Higher State, our health and wellness centre at Melbourne Airport. For an energising morning swim or some easy laps after a flight, our heated pool is there for your relaxation and rejuvenation.

Stay active at Melbourne Airport with our fully equipped fitness centre, featuring cardio and strength-training equipment, free weights, and spaces for yoga and Pilates. After your workout, unwind in our infrared sauna.

Pamper yourself at our Higher State spa at Melbourne Airport. Whether you choose a soothing massage to relax and revive you after a long flight or a beautifying facial before your trip, our spa experts are dedicated to your health and wellness.

From an intimate gathering of family and friends to a grand banquet for 240, welcome to the elegant wedding venue at Melbourne Airport. Our dedicated wedding planning team accompanies you every step of the way to ensure your big day is unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  6,087 reviews

Customer review rating 5.0/5

Amalka F. Couples - Confirmed reviews ALL

Dear Amalka F., Thank you for your positive feedback. We are delighted to hear that you had a great experience at Novotel Melbourne Airport. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Yahya Virk Assistant Manager - Night

Customer review rating 5.0/5

Anthony K. Families - Confirmed reviews ALL

Dear Anthony K., Thank you for your positive feedback. We are pleased to hear that you enjoyed our location and amenities, and that our staff provided friendly and helpful service during your stay. Your satisfaction is important to us, and we hope to welcome you back in the future. Warm regards, Yahya Virk Assistant Manager - Night

Customer review rating 4.0/5

David S. Couples - Confirmed reviews ALL

Dear David S., Thank you for sharing your experience with us. We are pleased to hear that you found our location convenient and the rooms to your satisfaction. However, I sincerely apologize for the inconvenience your family members faced at check-in. We understand how important it is for families to stay together, especially with an infant. While we strive for smooth operations, we regret that this occasion did not meet our usual standards. Your feedback is invaluable, and we will ensure that our team is reminded of the importance of adhering to our booking policies to enhance future experiences. Thank you once again for your understanding. Warm regards, Yahya Virk Assistant Manager - Night

Customer review rating 4.0/5

Therese B. Solo - Confirmed reviews ALL

Dear Therese, Thank you for your feedback and for choosing to stay with us. We are pleased you enjoyed your accommodation and found our team welcoming. However, we sincerely apologise for the difficulty locating the hotel and the delays experienced at check-in. Your suggestions regarding improved signage and a dedicated team member to assist with general enquiries are appreciated and will be shared with our team for future improvement. We value your feedback and hope to welcome you back for an even better experience. Best regards, Mai Le Assistant Manager

Customer review rating 5.0/5

Leoneto M. Solo - Confirmed reviews ALL

Dear Leoneto, Thank you for your kind words regarding your stay at Novotel Melbourne Airport. We are delighted to hear that you found our hotel comfortable and conveniently located. Mai Le Assistant Manager

Dear Amalka F., Thank you for your positive feedback. We are delighted to hear that you had a great experience at Novotel Melbourne Airport. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Warm regards, Yahya Virk Assistant Manager - Night

Customer review rating 5.0/5

Anthony K. Families - Confirmed reviews ALL

Upon arrival, staff were very friendly and helpful. The location and the hotel amenities were all we needed for our short stay.

Dear Anthony K., Thank you for your positive feedback. We are pleased to hear that you enjoyed our location and amenities, and that our staff provided friendly and helpful service during your stay. Your satisfaction is important to us, and we hope to welcome you back in the future. Warm regards, Yahya Virk Assistant Manager - Night

Customer review rating 4.0/5

David S. Couples - Confirmed reviews ALL

Convenient location for Melbourne Airport. Clean and comfortable rooms. A step up from standard, most importantly the rooms are quiet. Generally reception is good, however this time the reception desk tried to turn away our family members in another room, booked by us. We had already made sure their name was added to the booking, so this is really disappointing as they had an infant with them. It was only sorted because our daughter could provide all the necessary personal information of the booker.

Dear David S., Thank you for sharing your experience with us. We are pleased to hear that you found our location convenient and the rooms to your satisfaction. However, I sincerely apologize for the inconvenience your family members faced at check-in. We understand how important it is for families to stay together, especially with an infant. While we strive for smooth operations, we regret that this occasion did not meet our usual standards. Your feedback is invaluable, and we will ensure that our team is reminded of the importance of adhering to our booking policies to enhance future experiences. Thank you once again for your understanding. Warm regards, Yahya Virk Assistant Manager - Night

Customer review rating 4.0/5

Therese B. Solo - Confirmed reviews ALL

You need better signage to locate the hotel shouldn't have to go to Google maps. You should also consider having a receptionist separate to the booking clerks just to ask questions. It is very slow checking in some people seem to take a long time. People don't self check in if they have a question which may not be relevant to checking in.

Dear Therese, Thank you for your feedback and for choosing to stay with us. We are pleased you enjoyed your accommodation and found our team welcoming. However, we sincerely apologise for the difficulty locating the hotel and the delays experienced at check-in. Your suggestions regarding improved signage and a dedicated team member to assist with general enquiries are appreciated and will be shared with our team for future improvement. We value your feedback and hope to welcome you back for an even better experience. Best regards, Mai Le Assistant Manager

Customer review rating 5.0/5

Leoneto M. Solo - Confirmed reviews ALL

Closer to the airport

Dear Leoneto, Thank you for your kind words regarding your stay at Novotel Melbourne Airport. We are delighted to hear that you found our hotel comfortable and conveniently located. Mai Le Assistant Manager

Customer review rating 2.5/5

Nicola M. Solo - Confirmed reviews ALL

Whilst the actual booking and use of the room I had booked was satisfactory, it was the charging of the room which I found unsatisfactory. After ‘quick dropping’ my key after leaving for my early morning flight back to Canberra, I left the hotel after a 5 hr stay. The following day I received the invoiced amount for my stay. It had several mini bar expenses, none of which I had used during the short stay. I queried this, which was responded with ‘an error in their billing system’, which was good, however makes me concerned about any future stays I might require at Melbourne Airport. Would I stay again? As comfortable as I found the room, probably No. The error in my room charges I find unacceptable and I’ve lost confidence in this particular hotel - even though I’ve been a long term user of Accor hotels globally.

Dear Nicola, Thank you for sharing your feedback. We sincerely apologise for the billing error and the inconvenience this caused. While we are pleased to hear that you found the room comfortable, we fully understand how an incorrect charge can undermine your confidence in our hotel. Please be assured that your feedback has been shared with our team to help prevent similar occurrences. We hope you will reconsider staying with us again, as we value your loyalty to Accor hotels and would hope for the opportunity to provide you with a better experience. Best regards, Mai Le Assistant Manager

Customer review rating 5.0/5

Alan B. Couples - Confirmed reviews ALL

Enjoyable. Drinks at eating at the Bar. Comfortable bed. Great location. Shuttle picks you up out the front and drives to terminals. Easy to walk though

Dear Alan, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the comfort of your accommodation. Mai Le Assistant Manager

Customer review rating 5.0/5

Sussana A. Families - Confirmed reviews ALL

I had to fly to Melbourne in a rush for my elderly mother rurn for the worse that late afternoon and had a mad rush to find accomadatiin with a needed ceck in at 1230am! The stress was intence but All Accore and Novotell melbourne hotel relieved my streas si much. With a shuttle to puck me up and a smooth welcoming checkin. Even light food or desert waiting to purchase at 1230am at the checkin desk!! I was so hungry so thank you dearly for everything done. The room was perfect too with an option for breakfast. Check out was very early as l had to go to mum. Smooth yet again. I sincerly thank you all.

Dear Sussana, Thank you for sharing your positive experience at Novotel Melbourne Airport. We are truly pleased to hear that our service alleviated the stress of your urgent trip. It is gratifying to know that our shuttle service and welcoming check-in contributed to a smooth arrival for you during such a challenging time. Your feedback serves as a great encouragement to our team. We hope to welcome you back in the future under more favorable conditions. Best regards, Mai Le Assistant Manager

Customer review rating 4.0/5

Dennis S. Solo - Confirmed reviews ALL

Best location nice rooms good service

Dear Dennis, Thank you for your positive feedback regarding our location, rooms, and service. We are delighted to hear that you enjoyed your stay with us, and we look forward to welcoming you back in the future. Mai Le Assistant Manager

Customer review rating 2.0/5

Anthony G. Business - Confirmed reviews ALL

Very noisy rooms, i see why the ear plugs were next to the bed. My tv had someone else name on it, and also my room and a gift for another different person from management. Customer privacy ia a big concern.

Dear Anthony, Thank you for sharing your feedback. We sincerely apologise for your disappointing experience, particularly regarding the room noise and the mix-up involving another guest's personal details and welcome gift. We understand your concerns around guest privacy and take this matter very seriously. Please be assured that your comments have been brought to the attention of our management team for review. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us. Kind regards, Mai Le Assistant Manager

Customer review rating 5.0/5

Neroli S. Families - Confirmed reviews ALL

Loved the foyer with restaurant and walking distance to terminal no need for a shuttle.

Dear Neroli, Thank you for your kind words regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you enjoyed our prime location and the convenience of our foyer and restaurant. It is always our goal to provide a comfortable and accessible experience for our guests, and we appreciate your positive feedback. Sincerely, Jeffrey L. Assistant Manager

Customer review rating 5.0/5

Elizabeth M. Families - Confirmed reviews ALL

Very comfortable stay

Dear Elizabeth, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed a comfortable experience. We look forward to welcoming you back in the future. Mai Le Assistant Manager

Customer review rating 5.0/5

Ian W. Couples - Confirmed reviews ALL

Overnight b4 flight early morning

Dear Ian, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our hotel convenient for your overnight stay before your early morning flight. Our location aims to provide ease and comfort for travelers, and it is rewarding to know that we met your expectations. Warm regards, BiVi JU Assistant Manager

Customer review rating 5.0/5

Christine P. Families - Confirmed reviews ALL

Comfortable

Dear Christine, Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable, as we strive to provide a relaxing environment for all our guests. Your satisfaction is our priority, and we appreciate your kind words. Warm regards, BiVi JU Assistant Manager

Customer review rating 4.0/5

Matthew S. Couples - Confirmed reviews ALL

Room was clean and comfortable.

Dear Matthew, Thank you for taking the time to share your positive experience at Novotel Melbourne Airport. We are delighted to hear that you found our location convenient and your room to be clean and comfortable. Our team strives to provide a pleasant stay for all our guests, and your feedback serves as a wonderful affirmation of their efforts. Warm regards, BiVi JU Assistant Manager

Customer review rating 4.0/5

Garland W. Solo - Confirmed reviews ALL

Room was loud - could hear the jet noise from takeoff. Lobby could use more signage to distinguish the Novotel from the ibis, especially for those using the self-service machines.

Dear Garland, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive comments, and we are glad that you enjoyed your overall experience. We acknowledge your concerns regarding noise levels and the need for better signage in our lobby. Your observations are valuable, and we will take them into consideration for future improvements. Warm regards, BiVi JU Assistant Manager

Customer review rating 4.5/5

Spiros A. Couples - Confirmed reviews ALL

Great stay live the self check in but ordered some wine in the room and it was not there. Was too late to make a fuss about it.

Dear Spiros, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that our self-check-in service met your expectations. I apologize for the inconvenience you experienced with the missing wine in your room. We strive to provide a seamless experience, and your input is valuable in helping us improve our services. Sincerely, Jeffrey L. Assistant Manager

Customer review rating 5.0/5

William B. Business - Confirmed reviews ALL

Nice rooms, gym and pool and restaurant offers a good breakfast.

Dear William, Thank you for your kind words regarding our comfortable accommodations and facilities. We are delighted to hear that you enjoyed our gym, pool, and breakfast offerings. Your feedback is greatly appreciated, and we look forward to welcoming you back to Novotel Melbourne Airport in the future. Mai Le Assistant Manager

Customer review rating 4.0/5

Stephen P. Couples - Confirmed reviews ALL

I booked the resturant a few weeks in advance. I had a confirmation email but on arrival, there was no record. This is the second time this has happened.

Dear Stephen, Thank you for your kind words about our hotel. I sincerely apologize for the inconvenience you experienced regarding your restaurant reservation. We understand how disappointing it can be when confirmations do not align with our records. Your feedback is invaluable, and we will take this into consideration as we continue to enhance our services. Warm regards, BiVi JU Assistant Manager

Customer review rating 3.0/5

William C. Couples - Confirmed reviews ALL

Clean and modern hotel. Bed comfortable however the use of plastic waterproof mattress protector made for very poor sleep quality which is the reason for our overall rating being lower.

Dear William, Thank you for your feedback. We are pleased you enjoyed our convenient location, terminal shuttle service, cleanliness and comfortable bed. We apologise that the waterproof mattress protector affected your sleep quality. Your comments are appreciated and will be shared with our housekeeping team for review. We hope to have the pleasure of welcoming you back again. Kind regards, Mai Le Assistant Manager

Other web-users rate our hotel

  • 1,845 reviews 9.2/10 Location
  • 2,979 reviews 8.1/10 Room
  • 2,773 reviews 7.7/10 Service
  • 26 reviews 5.4/10 WiFi
  • 1,200 reviews 6.4/10 Food
  • 956 reviews 8.2/10 Cleanliness
  • 836 reviews 8.5/10 Amenities
  • 649 reviews 9.1/10 Vibe

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