Novotel Melbourne Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 4,858 reviews

Novotel Melbourne Airport - Image 1
Novotel Melbourne Airport - Image 2
Novotel Melbourne Airport - Image 3
Novotel Melbourne Airport - Image 4

Description

Hotel extras

  • A premium experience that's more than just an airport hotel

  • At Terminal 4 and a short walk to all MEL Airport terminals

  • Italian restaurant and wine bar, cafe and bakery, plus a pub

  • Health & wellness hub with gym, spa, indoor pool & infrared sauna

  • High-tech coworking facilities and the airport's largest ballroom

Our accommodation(s)

Hotel location

Novotel Melbourne Airport

1 Grants Road, Melbourne Airport
3045 MELBOURNE
Australia

GPS:-37.67533, 144.85047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,858 reviews

Customer review rating 3.5/5

Jane M. Business - Confirmed reviews ALL

Clean and comfortable. Just a few little things. Fridge door very loud to open. No bathrobe.

Customer review rating 4.5/5

Neil M. Business - Confirmed reviews ALL

Easy check in and well appointed groom. Friendly staff!

Customer review rating 5.0/5

Stephen T. Couples - Confirmed reviews ALL

Great, everything was so easy.

Dear Stephen, Thank you for positively reviewing your visit. We are thrilled to hear your stay at Novotel Melbourne Airport was so enjoyable. Our team takes pride in delivering attentive service and creating a welcoming atmosphere. It’s wonderful to know everything felt seamless during your visit, from booking directly with us to your time on-site. We’re especially pleased you appreciated the care our staff provided throughout your couple’s getaway. We hope to be able to welcome you back in the future. Best regards, Mai Le, Assistant Manager

Customer review rating 3.5/5

J S. Solo - Confirmed reviews ALL

We were placed there because our flight was full so we were put into the flight on the following day. Everything was great. Our check-in experience wasn't exactly great neither was it bad. Just felt like the person could been a lot more welcoming and warm. There were 4 of us and we all shared the same experience. I wouldn't recommend the Wagyu steak burger, it was so dry. Breakfast was great otherwise.

Dear Guest, Thank you for providing us with your candid feedback. We appreciate your understanding regarding the accommodation arrangement made for your revised travel plans. Our team strives to provide seamless solutions for guests affected by flight changes. However, we sincerely regret that aspects of your check-in experience did not meet your expectations. While our reception staff aim to balance efficiency with hospitality, we acknowledge your feedback about the welcome received and will share this with the team for reflection. We’re pleased you found our location convenient during this unexpected stay. Being directly connected to all airport terminals allows us to serve as a practical base for travelers needing last-minute arrangements. We hope to have the opportunity to welcome you again soon. Best regards, Yahya Virk, Assistant Manager - Night

Customer review rating 5.0/5

Trevor W. Solo - Confirmed reviews ALL

Great hotel. Clean, spacious, great food, quiet rooms. I plant stay when I have an early morning flight or fly in late in the day. My only complaint is needing to use the checkin Kiosk. As a Platinum member, it would be nice to be greeted by a real person.

Dear Trevor, Thank you for choosing our hotel and for sharing your review. We are thrilled to hear you had such a positive stay at Novotel Melbourne Airport. We are delighted you appreciated the cleanliness and spaciousness of your room, along with the quality of our dining options. It is rewarding to know these aspects contributed to your comfort during your transit stay. That said, we regret any inconvenience caused by the check-in process. As a Platinum member, your preference for personal recognition is noted, and we will explore ways to better acknowledge our loyal guests during arrivals. Finally, we are glad our soundproofed rooms provided the tranquility you needed to rest well before your early flight. Your continued loyalty means the world to our team. We look forward to the pleasure of welcoming you back on a future stay. Best regards, Yahya Virk, Assistant Manager - Night

Other web-users rate our hotel

  • 1,601 reviews 9.1/10 Location
  • 2,614 reviews 7.9/10 Room
  • 2,390 reviews 7.3/10 Service
  • 24 reviews 6.9/10 WiFi
  • 1,098 reviews 6.3/10 Food
  • 829 reviews 8.2/10 Cleanliness
  • 772 reviews 8.1/10 Amenities
  • 651 reviews 9.1/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Melbourne