Novotel Melbourne Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 5,879 reviews

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Description

Hotel extras

  • Designed around the way you travel.

  • Walk to your flight. Park on-site with ease. Stay in comfort.

  • More than an airport hotel. Dine, meet and celebrate.

  • Recharge at Higher State Health & Wellness.

  • Everything you need, before and after every journey.

Our accommodation(s)

Book this hotel
Room 1

Relax in our Deluxe King Room at Melbourne Airport, featuring elegant decor inspired by the Victorian landscape. Enjoy fresh coffee to start your day and unwind with stunning views through full-length windows. Perfect for business or leisure stays.

Max. number of persons
2
Area
From 27 / 290 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 27 / 290 sq ft
  • Bedding 1 x King size bed(s)

Airport view rooms place you at the heart of the airport's energy. Enjoy the hum of nearby activity and the occasional plane overhead, capturing the excitement of journeys in motion. Room with 1 King bed, tea & coffee facilities and free Wi-Fi.

  • Views:

    Airport view

Max. number of persons
2
Area
From 27 / 290 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Whether you're staying with a friend or a loved one, the Deluxe Twin Room at Tullamarine Airport is a peaceful retreat, with stylish contemporary decor inspired by the Victorian country. Two soft, joinable Novotel beds promise a restful night.

Max. number of persons
2
Area
From 27 / 290 sq ft

Bedding

Joinable bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Ideal for family and group travel, this spacious room features two double beds for up to four guests. Stay together in one room, with space to unwind before or after your Melbourne Airport flight.

  • Views:

    Airport view

Max. number of persons
4
Area
From 27 / 290 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Your Accessible Superior Room at Melbourne Airport offers comfort and thoughtful design to ensure a relaxing stay. Catch a movie on the 55-inch TV and refresh in the spacious, accessible bathroom before settling in for a blissful sleep in the king bed.

Max. number of persons
2
Area
From 27 / 290 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Handheld shower
  • Transfer shower with grab bars (no fixed seat)

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Bedding Facilities

  • Pillow Menu
  • 36” wide route to both sides of bed (in room with one bed)

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Doorways provide 32” clear width
  • Lever door hardware
  • Drapery controls no higher than 48” with loop ends
  • At least one closet rod no higher than 48” above floor
  • Safe shelf and controls 15”-48” above floor
  • Built in visual fire alarm
  • Phone within 4 ft. of outlet

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

The Junior Suite at Melbourne Airport offers 51sqm of modern space decorated with rich tones inspired by Victoria's landscapes. Wake to spectacular views and unwind in the elegant bathroom featuring a luxurious bathtub-your perfect airport hotel retreat.

Max. number of persons
2
Area
From 51 / 548 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Mini-refrigerator
  • Nespresso machine
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Chromecast
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Safe large enough to accommodate a laptop

Hotel location

Novotel Melbourne Airport

1 Grants Road, Melbourne Airport
3045 MELBOURNE
Australia

GPS:-37.67533, 144.85047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • MEL
  • MELBOURNE AIRPORT
  • Melbourne Airport (MEL)

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 248 rooms
  • 22 rooms for people with reduced mobility
  • 16 family rooms
  • 32 connecting rooms
  • 264 non-smoking rooms
  • 9 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • Italian
  • Japanese
  • Thai
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Entertainment

  • Pool Table

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets not allowed

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge
  • Room service Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

10 Meeting rooms

Business Center

  • Business center with support staff
  • Business center is wheelchair accessible

Family

Babysitting on request

  • Babysitting on request

Well-being

Indoor heated 25-meter pool.

  • Covered
  • On site

Gym

  • On site
  • Massage

Sports and leisure

Bodybuilding equipment/Gym

  • On site

Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 110 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft
  • Parking pricing: 45 AUD 45 AUD Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking

Vehicles

  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Small Holdings brings Melbourne's café culture to Melbourne Airport with ST. ALi coffee, artisan pastries, fresh sandwiches and seasonal favourites. Welcoming travellers and locals alike, it's the perfect stop from breakfast through to afternoon coffee.

Melbourne Airport's local taphouse for craft beers, cocktails, premium spirits and contemporary pub dining. The perfect place to meet, unwind, enjoy a pre-flight dinner or celebrate your return home.

Luxurious wine bar featuring Victorian and Italian wines.

Give yourself an energising start to the day at our full breakfast buffet at Melbourne Airport. Enjoy healthy cereals and seasonal fruits, freshly baked pastries and homemade jams, classic bacon and eggs, hash browns and a host of other morning delights.

Immerse yourself in the two-lane, 25-metre indoor pool at Higher State, our health and wellness centre at Melbourne Airport. For an energising morning swim or some easy laps after a flight, our heated pool is there for your relaxation and rejuvenation.

The fitness centre at our spa hotel at Melbourne Airport offers all you need to maintain your fitness routine, with free weights and machines for cardio and strength workouts, spaces for yoga and Pilates, and an infrared sauna for winding down afterwards.

Pamper yourself at our Higher State spa at Melbourne Airport. Whether you choose a soothing massage to relax and revive you after a long flight or a beautifying facial before your trip, our spa experts are dedicated to your health and wellness.

From an intimate gathering of family and friends to a grand banquet for 240, welcome to the elegant wedding venue at Melbourne Airport. Our dedicated wedding planning team accompanies you every step of the way to ensure your big day is unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,879 reviews

Customer review rating 4.5/5

Andrew J. Solo - Confirmed reviews ALL

Dear Andrew, Thank you for your positive feedback. We are pleased to hear that your experience at Novotel Melbourne Airport met your expectations. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Mai Le Assistant Manager

Customer review rating 4.5/5

Simone D. Business - Confirmed reviews ALL

Dear Simone, Thank you for your kind words regarding your recent stay. We are pleased to know that you found our location convenient and our service exemplary. Your comfort is our priority, and we look forward to welcoming you back in the future. Sincerely, Yahya Virk Assistant Manager - Night

Customer review rating 4.5/5

David R. Couples - Confirmed reviews ALL

Dear David, Thank you for your kind words regarding your recent stay at Novotel Melbourne Airport. We are pleased to hear that you found our service to be efficient and friendly, and that your room met your expectations for comfort and amenities. We appreciate your feedback about the parking entry; we continually strive to improve our guest experience and will take your comments into consideration. It is wonderful to know that you had a restful stay before your early flight. We hope to welcome you back for a longer visit in the future to enjoy all that we have to offer. Best regards, Jeffrey L. Assistant Manager Novotel Melbourne Airport

Customer review rating 4.5/5

William C. Couples - Confirmed reviews ALL

Dear William, Thank you for your positive feedback regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you enjoyed the convenient access to the terminals and that you found your bed to be exceptionally comfortable. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future. Jeffrey L. Assistant Manager

Customer review rating 5.0/5

Jonathan S. Families - Confirmed reviews ALL

Dear Jonathan, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our rooms beautiful, enjoyed our delicious food, and appreciated the friendliness of our staff. Your feedback is greatly valued. Best regards, Yahya Virk Assistant Manager - Night

Dear Andrew, Thank you for your positive feedback. We are pleased to hear that your experience at Novotel Melbourne Airport met your expectations. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, Mai Le Assistant Manager

Customer review rating 4.5/5

Simone D. Business - Confirmed reviews ALL

service was excellent and comfortable stay

Dear Simone, Thank you for your kind words regarding your recent stay. We are pleased to know that you found our location convenient and our service exemplary. Your comfort is our priority, and we look forward to welcoming you back in the future. Sincerely, Yahya Virk Assistant Manager - Night

Customer review rating 4.5/5

David R. Couples - Confirmed reviews ALL

We checked in late as we had an early flight the next day. Parking entry was a bit hard to find on this first stay, but lots of parks available. Lots of people waiting to check in but no delays as all desks were manned and it took only moments to be on our way to our room. Service was calm and friendly. Room was good, with a comfortable bed and good, quick hot water. We basically slept and left so can’t comment on food.

Dear David, Thank you for your kind words regarding your recent stay at Novotel Melbourne Airport. We are pleased to hear that you found our service to be efficient and friendly, and that your room met your expectations for comfort and amenities. We appreciate your feedback about the parking entry; we continually strive to improve our guest experience and will take your comments into consideration. It is wonderful to know that you had a restful stay before your early flight. We hope to welcome you back for a longer visit in the future to enjoy all that we have to offer. Best regards, Jeffrey L. Assistant Manager Novotel Melbourne Airport

Customer review rating 4.5/5

William C. Couples - Confirmed reviews ALL

Had a great stay at Novotel Melb Airport. Access to the terminals super easy by walking or the free shuttle. Bed was super comfortable too!

Dear William, Thank you for your positive feedback regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you enjoyed the convenient access to the terminals and that you found your bed to be exceptionally comfortable. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future. Jeffrey L. Assistant Manager

Customer review rating 5.0/5

Jonathan S. Families - Confirmed reviews ALL

Overall, it was amazing, the rooms were beautiful, the food was delicious and staff were friendly.

Dear Jonathan, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our rooms beautiful, enjoyed our delicious food, and appreciated the friendliness of our staff. Your feedback is greatly valued. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 3.0/5

Lee A. R. Business - Confirmed reviews ALL

Self check in is impersonal and you miss a lot of opportunity to ask questions and be clear on what you might want to know about the stay/facilities. Room was noisy. However room was clean and well set up. Restaurant dinner was lovely.

Dear Lee, Thank you for sharing your feedback. We appreciate your honest comments regarding the self check-in process and room noise. While self check-in offers convenience, we understand that it can feel impersonal and may limit opportunities to ask questions about the property and facilities. We're sorry to hear that the noise affected your stay. On a positive note, we're pleased that you found your room clean, comfortable, and well set up, and that you enjoyed your dinner in the restaurant. Your feedback is valuable and helps us identify areas where we can improve the guest experience. We hope to have the opportunity to welcome you back and provide an even better stay in the future. Best regards, Yahya Virk Assistant Manager - Night

Customer review rating 5.0/5

Carmen B. Business - Confirmed reviews ALL

I highly recommend this hotel. The rooms are quiet and the hotel is close to the terminal making the commute quite easy. I had to park and it was simple in and out and very reasonable price compared to the airport parking.

Dear Carmen, Thank you for your positive feedback. We are delighted that our location and parking facilities met your needs during your stay. Your recommendation is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Yahya Virk Assistant Manager - Night Novotel Melbourne Airport

Customer review rating 5.0/5

Fiona C. Couples - Confirmed reviews ALL

Great location, modern rooms, airport transfer, great food in the restaurant

Dear Fiona, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, modern accommodations, and the food at our restaurant. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Yahya Virk Assistant Manager - Night Novotel Melbourne Airport

Customer review rating 5.0/5

Karina G. I. Families - Confirmed reviews ALL

It was so easy to book in, check in and check out. Staff was lovely and so helpful. Would recommend 100% to others.

Dear Karina, Thank you for your wonderful feedback. We are delighted to hear that you had a seamless experience during your stay and that our staff made a positive impact. Your recommendation means a lot to us. Best regards, Mai Le Assistant Manager

Customer review rating 4.5/5

Karamjit K. Friends - Confirmed reviews ALL

Good experience over all

Dear Karamjit K., Thank you for taking the time to share your positive experience at Novotel Melbourne Airport. We are delighted to hear that you had a good stay with us. Our team strives to provide exceptional service, and it is gratifying to know that we met your expectations. We look forward to welcoming you back on your next visit. Matthew C, Assistant Front Office Manager

Customer review rating 5.0/5

Cherie S. W. Solo - Confirmed reviews ALL

I would come back again and stay at the Novotel.

Dear Cherie S. W., Thank you for your kind words regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you found your room to be clean and comfortable, and that our staff provided you with friendly service. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable visit in the future. Matthew C, Assistant Front Office Manager

Customer review rating 5.0/5

Emily B. Families - Confirmed reviews ALL

Stayed with my family before our first international flight for our toddler and the accommodation was exceptional. Staff we're incredibly friendly and helpful.

Dear Emily, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you and your family enjoyed our prime location and found our staff to be friendly and helpful. We look forward to welcoming you back in the future. Best regards, Mai Le Assistant Manager

Customer review rating 4.5/5

Nishit P. Business - Confirmed reviews ALL

Worth the stay, friendly staff and quick service.

Dear Nishit, Thank you for your kind feedback regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you found your experience comfortable and appreciated our friendly staff and prompt service. Our team strives to provide excellent hospitality, and it is gratifying to know that we met your expectations during your visit. Warm regards, BiVi JU Assistant Manager

Customer review rating 4.0/5

Erina M. Business - Confirmed reviews ALL

Pre flight stay over - comfortable and clean

Dear Erina M., Thank you for your positive feedback regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you found your accommodation comfortable and clean, as we strive to maintain high standards for our guests. Your satisfaction is important to us, and we appreciate your kind words. Sincerely, Matthew C, Assistant Front Office Manager

Customer review rating 0.5/5

Amy M. Friends - Confirmed reviews ALL

At check in we encountered that the booking was incorrectly recorded resulting in checking taking a considerable amount of time and frustration We chose to dine at the in-house Italian restaurant where the food was substandard and the service appalling

Dear Amy, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found your room clean and comfortable, and that you appreciated our convenient location and shuttle service. We are also glad that you were satisfied with the breakfast, Wi-Fi and check-out experience. However, I sincerely apologise for the issues you experienced during check-in. We understand how frustrating it must have been to encounter an incorrectly recorded booking and to have your arrival significantly delayed. Your feedback regarding our booking procedures and the need for further training will be shared with the relevant team for review. We are equally disappointed to hear about your dining experience. The service you described, particularly having difficulty attracting the team's attention while staff were chatting, is certainly not the level of service we aim to provide. We apologise that both the food and service fell short of your expectations, and your comments will be addressed with the Food & Beverage team. Thank you again for your honest feedback. We hope we have the opportunity to provide you with a much better experience in the future. Kind regards, BiVi Ju Assistant Manager

Customer review rating 4.5/5

Cathie R. Solo - Confirmed reviews ALL

Fabulous stay, clean, friendly, great breakfast, amazing staff, surprisingly long pool, and a great way to start off my Australian adventure

Dear Cathie, Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our facilities clean and enjoyed our breakfast and friendly staff. It is wonderful to know that your time with us contributed positively to the start of your Australian adventure. Best wishes, Mai Le Assistant Manager

Customer review rating 4.5/5

Subodh S. Business - Confirmed reviews ALL

Clean and modern room. Spacious.

Dear Subodh S., Thank you for your kind feedback regarding your recent stay at Novotel Melbourne Airport. We are delighted to hear that you found our accommodations to be of high quality, clean, modern, and spacious. Our team strives to provide a comfortable environment for our guests, and your positive remarks serve as a great encouragement to continue our efforts. Best regards, Matthew C, Assistant Front Office Manager

Customer review rating 5.0/5

Jp S. Business - Confirmed reviews ALL

I would stay again.

Dear Jp, Thank you for your kind feedback. We are delighted to hear that you enjoyed our prime location and found your room to be quiet and comfortable. We look forward to welcoming you back on your next visit. Best regards, Mai Le Assistant Manager

Customer review rating 4.0/5

Debbie B. Families - Confirmed reviews ALL

Very good

Dear Debbie, Thank you for your positive feedback. We are pleased to hear that you had a very good experience during your stay. Your satisfaction is important to us, and we hope to welcome you back in the future. Best regards, Mai Le Assistant Manager

Customer review rating 5.0/5

Michael O. Business - Confirmed reviews ALL

Walk from T1 to hotel with suitcase without issue, arrived late was able to have meal in the hotel bar. Breakfast was good. Room was clean and comfortable 10/10.

Dear Michael, Thank you for your kind words regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed the comfort of your room. Your feedback on the meal options and breakfast is greatly appreciated. We look forward to welcoming you back in the future. Best regards, Mai Le Assistant Manager

Other web-users rate our hotel

  • 1,831 reviews 9.2/10 Location
  • 2,963 reviews 8/10 Room
  • 2,758 reviews 7.5/10 Service
  • 28 reviews 6.5/10 WiFi
  • 1,221 reviews 6.3/10 Food
  • 947 reviews 8.3/10 Cleanliness
  • 845 reviews 8.3/10 Amenities
  • 687 reviews 9.2/10 Vibe

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