Novotel Melbourne Airport 4.5 stars

Customer review rating (ALL Rating) 4.3/5 4,430 reviews

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Description

Hotel extras

  • A premium experience that's more than just an airport hotel

  • At Terminal 4 and a short walk to all MEL Airport terminals

  • Italian restaurant and wine bar, cafe and bakery, plus a pub

  • Health & wellness hub with gym, spa, indoor pool & infrared sauna

  • High-tech coworking facilities and the airport's largest ballroom

Our accommodation(s)

Hotel location

Novotel Melbourne Airport

1 Grants Road, Melbourne Airport, Tullamarine
3045 TULLAMARINE
Australia

GPS:-37.67533, 144.85047

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,430 reviews

Customer review rating 4.0/5

David C. Couples - Confirmed reviews ALL

We loved the swimming pool and being close to the airport made it stress free for our flight the next day

Dear David, Thank you for your positive feedback. Your positive feedback motivates our team to continue delivering stress-free experiences for all our guests. We’re thrilled knowing you had such a pleasant visit and look forward to welcoming you back soon. We look forward to welcoming you back. Best wishes, Mai Le, Assistant Manager

Customer review rating 4.0/5

Eric S. M. Families - Confirmed reviews ALL

We arrived at 23:00 hours and did not need to wait long for assistance. Check-in was a breeze and they went out of their way to get two rooms on the same floor. Only let down of the stay was the breakfast. It was very low quality, waiting staff had a 'whatever' attitude and the hot selection was underwhelming. Front desk staff were awesome, shuttle to the terminal was simple and fast. Would stay here again.

Dear Eric S., We appreciate you sharing your comments with us. We’re delighted you found your room comfortable and enjoyed our convenient location near the terminals. As Classic members of our ALL loyalty programme, your continued trust in us is truly valued. We look forward to welcoming you back in the future. Best wishes, Mai Le, Assistant Manager

Customer review rating 5.0/5

Rachael B. Solo - Confirmed reviews ALL

The hotel is located in a very convenient position close to Terminal 4 with a courtesy shuttle available for those travelling to-/from- terminals 1 and 2. Self check-in on the premises was quick and simple with staff available for assistance if preferred or required. My room was beautifully presented and very clean. A great place to wind-down at the end of a busy trip.

Dear Rachael, It was a pleasure to receive this great review. We are thrilled you had such a positive experience at Novotel Melbourne Airport. It’s wonderful to hear how much you appreciated our convenient booking process through the QANTAS app and the ease of using your points. Our team takes pride in offering a welcoming environment and spotless accommodations, and we’re glad these aspects contributed to your enjoyable stay. Your kind words about the room service menu are also much appreciated. While we note your comments regarding the ALL loyalty programme, we’re always here to assist with any membership inquiries should you wish to explore its benefits further. We look forward to welcoming you back for another excellent experience with us. Kind regards, Matthew Christoval, Assistant Front Office Manager

Customer review rating 2.0/5

David T. Couples - Confirmed reviews ALL

The room was just like staying in a wind tunnel. There was a constant whistle generated by the air conditioning and it was not possible to adjust the fan speed in the room. I have stayed in this hotel in the past and have never experienced this issue. I spoke to a couple of other guests and they did not have the same noisy issue. In general the hotel is very good but this was a disappointing stay.

Customer review rating 4.0/5

Cecilia D. Business - Confirmed reviews ALL

Brief

Dear Cecilia, Thank you for your positive feedback. We are delighted that you found our location convenient for your business trip. Our self-check-in kiosks aim to provide a seamless arrival experience, and we are glad they contributed to a smooth start to your stay. It is wonderful to hear you would recommend Novotel Melbourne Airport to others. We value your support and hope to welcome you back for another efficient and comfortable stay in the future. It would be our pleasure to have you return on another occasion. Very best wishes, Matthew Christoval, Assistant Front Office Manager

Other web-users rate our hotel

  • 1,472 reviews 9.1/10 Location
  • 2,390 reviews 7.9/10 Room
  • 2,193 reviews 7.1/10 Service
  • 22 reviews 5.8/10 WiFi
  • 1,016 reviews 6/10 Food
  • 763 reviews 8.2/10 Cleanliness
  • 720 reviews 8.2/10 Amenities
  • 611 reviews 9.1/10 Vibe

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