Dear Ms. L., Thank you for sharing your experience with us. We are glad that you appreciated the comfort and size of your room, as well as our convenient location. At the same time, we are disappointed to know that other aspects of your stay, particularly the service and available amenities, fell short of your expectations. Providing friendly and attentive hospitality is very important to us, and we appreciate you bringing this to our attention. We have shared your comments with our team as we continue to improve the guest experience. We hope to have the opportunity to welcome you back and leave you with a much better impression next time. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the disappointing and distressing experience you and your wife encountered during your stay. We are particularly concerned to learn about the condition of the bed and bathtub, including the presence of hair, the wetness and unpleasant odor of the bed, as well as your wife’s subsequent allergic reaction. This is certainly not the level of cleanliness and comfort we strive to provide, and we deeply regret the discomfort and concern this caused her. We are also very sorry to hear that your experience with our Front Desk team did not make you feel heard or properly supported. Regardless of the circumstances, your concerns should have been treated with care, empathy, and professionalism. We will take your comments seriously and share them with the relevant departments for thorough review and follow-up. We also regret that our Executive Lounge did not meet your expectations. Your feedback regarding the lounge offering will be shared with the team as we continue to review and improve our guest experience. Please accept our sincerest apologies to both you and your wife. We truly appreciate you bringing these matters to our attention, as your feedback helps us identify areas where we need to improve. We hope that we may have the opportunity to regain your trust and provide you with the level of service and hospitality that you should have experienced from the beginning. Kind regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Mr. L., Thank you very much for your kind review. We are delighted to hear that you enjoyed our well-maintained hotel, convenient access to public transportation, and the service provided by our team. It is especially rewarding to know that you found our staff friendly and welcoming throughout your stay. Your kind words are truly appreciated, and we look forward to welcoming you back to Pullman Tokyo Tamachi again in the future. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Ms. F., Thank you for your lovely review. We are pleased that you had a comfortable stay and especially appreciated the warm service from our breakfast team. Your kind words will certainly be shared with them. We hope to welcome you back again in the future. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Mr. D., Thank you very much for your wonderful review. We are delighted to hear that you and your family had such a lovely stay with us. It is wonderful to know that you enjoyed our convenient location, well-maintained facilities, amenities, and breakfast buffet. Most importantly, we are very happy that the warm hospitality of our team made a positive impression on your family. Your kind words will certainly be shared with everyone. Thank you for choosing Pullman Tokyo Tamachi, and we hope to welcome you and your family back again on your next visit to Tokyo. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Ms. L., Thank you for sharing such lovely feedback with us. We are so pleased that our Front Office team made such a positive impression with their warm and attentive service. Your kind words will certainly be shared with the team. It is also wonderful to know that our location and easy access to nearby shops, restaurants, and transportation made your stay even more convenient. We hope to have the pleasure of welcoming you back to Pullman Tokyo Tamachi again soon. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Ms. L., Thank you very much for your kind review. We are delighted to hear that you had a comfortable stay and enjoyed your room and breakfast. It is also wonderful to know that the professional service from our team contributed to your positive experience. We look forward to welcoming you back to Pullman Tokyo Tamachi on your next visit to Tokyo. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Ms. C., Thank you so much for your wonderful review. We are delighted to hear that you had a fabulous stay with us and found our location so convenient for exploring Tokyo. It is especially rewarding to know that our team made such a positive impression throughout your stay, from Housekeeping to the Bar and Front Office. A special thank you for mentioning Cynthia! We will be sure to share your lovely compliment with her and the entire team. Thank you again for choosing Pullman Tokyo Tamachi. We hope to have the pleasure of welcoming you back for another wonderful stay in Tokyo. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Khun Thikhamporn, Thank you very much for sharing such a wonderful review with us. We are delighted that you enjoyed our convenient location near Tamachi Station, the comfort and cleanliness of your room, and the friendly service from our team. A special thank you for recognizing our Housekeeping team, we will be very happy to share your lovely comments with them. We also loved hearing that the shower was your favourite part of the room! It is always wonderful to know that even the little details can become a memorable part of the stay. Thank you again for your kind recommendation. We look forward to welcoming you back to Pullman Tokyo Tamachi on your next visit to Tokyo. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Ms. C., Thank you so much for sharing such a wonderful review with us. We are delighted that you enjoyed our convenient yet peaceful location, comfortable room, and the many small touches throughout your stay. It is especially rewarding to know that the hospitality of our team made your experience so memorable. A special thank you for recognizing Su Myat Zaw. We are very happy to hear that her warm welcome and thoughtful assistance made you feel well taken care of from the moment you arrived. Your lovely comments will certainly be shared with her and the entire team. It means so much to us to hear that Pullman Tokyo Tamachi became part of your memories of this trip. We sincerely appreciate your recommendation and cannot wait to welcome you both back on your next visit to Tokyo. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Khun Suniboon, Thank you for taking the time to share your experience with us. We are pleased that you enjoyed a comfortable stay and found our location convenient for getting around Tokyo. A special thank you for recognizing Mr. Tariqul Islam and the support he provided with your travel arrangements to Narita Airport. We are delighted that his knowledge, professionalism, and thoughtful assistance made such a positive difference to your journey. Your kind words will certainly be shared with Tariqul, and we hope to have the pleasure of welcoming you back to Pullman Tokyo Tamachi again in the future. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Mr. C., Thank you very much for your wonderful review and for choosing to stay with us time and time again. We are truly delighted to know that our service continues to meet your expectations. Your special recognition of our Front Office and Executive Lounge teams means a great deal to us, and we will be very happy to share your kind words with them. Hearing that you consider Pullman Tokyo Tamachi your “Home in Tokyo” is one of the greatest compliments we could receive. We sincerely appreciate your continued trust and loyalty and look forward to welcoming you home again on your next visit. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Valued guest, Thank you for sharing your feedback with us. We sincerely apologize that the service you received from one of our Lounge team members did not meet your expectations. We truly value your comments and will share your feedback with the relevant team to ensure that all of our guests receive warm, friendly, and attentive service throughout their stay. Please be assured that we take your comments seriously and will continue working to improve our service standards. We sincerely hope to have the opportunity to welcome you back and provide you with a more pleasant experience in the future. Guest Experience Team Pullman Tokyo Tamachi

Dear Mr. M., Thank you for sharing your experience with us. We are pleased that our convenient location and easy transportation access made your stay smooth and comfortable. It is also wonderful to know that you enjoyed the warm service from our team. We hope to welcome you back again soon. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Mr. Zhang, Thank you very much for sharing your feedback. We are pleased that you enjoyed our convenient location. We also appreciate your comment regarding the lack of a desk in the room and understand that having a suitable workspace can be important, especially for guests travelling for business. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to Pullman Tokyo Tamachi in the future. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Mr. M., Thank you for your lovely review and for returning to stay with us after so many years. We are very pleased that you still enjoyed your experience, especially our convenient location and friendly team. It means a lot to know that we continue to be a place you enjoy coming back to. We look forward to welcoming you again on your next visit to Tokyo. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Mr. L., Thank you very much for sharing your experience with us. It is wonderful to know that our convenient location and the friendly service provided by our team made your stay an enjoyable one. We look forward to welcoming you back to Pullman Tokyo Tamachi in the future. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Mr. S., Thank you very much for your kind feedback. We are delighted to hear that you had a comfortable stay and enjoyed the hospitality provided by our team. Your kind words are truly appreciated. We look forward to welcoming you back to Pullman Tokyo Tamachi again soon. Best regards, Guest Experience Team Pullman Tokyo Tamachi

Dear Mr. S., Thank you for sharing such lovely feedback with us. We are pleased that our convenient location and well-maintained facilities helped make your stay comfortable and easy. Most of all, we are delighted that you appreciated the warmth and helpfulness of our team. Thank you for choosing Pullman Tokyo Tamachi. We hope to have the pleasure of welcoming you back again soon. Best regards, Guest Experience Team Pullman Tokyo Tamachi