Dear Ms. H., Thank you very much for your positive rating and for taking the time to share such detailed feedback. We are delighted to hear that you appreciated our air conditioning, convenient location, cleanliness, breakfast selection, and especially the helpfulness of our team. We are also pleased that you enjoyed the complimentary flavoured water in the lobby and the service provided by our breakfast and housekeeping teams. We sincerely apologize for the hair you found in the bathroom and on the towels. This does not meet our usual standards, and we will address this with our housekeeping team. We also appreciate your comments regarding the bedding and bathroom amenities and will take them into consideration. We hope to have the pleasure of welcoming you and your family back to Ibis Baden Neuenhof in the future. Kind regards, Ibis Team Baden Neuenhof

Klar – bei ausführlichen Bewertungen halte ich die Antworten künftig kompakter und fokussiere auf die wichtigsten positiven Punkte und maximal 1–2 konkrete Kritikpunkte. Dear Ms O., Thank you very much for your detailed feedback and for regularly choosing ibis Baden Neuenhof. We are pleased to hear that you appreciate our convenient location, comfortable rooms and friendly team. We sincerely regret that the cleanliness of your room did not meet your expectations. Your comments regarding the curtain, carpet and bathroom have been noted and will be followed up with our housekeeping team. Thank you for your continued loyalty and for your recommendation. We look forward to welcoming you back soon. Kind regards, The ibis Baden Neuenhof Team

Sehr geehrter Herr T., herzlichen Dank für Ihre positive Bewertung und Ihre freundlichen Worte. Es freut uns sehr, dass Sie Ihren Aufenthalt als freundlich, sauber und angenehm empfunden haben und mit unserem Team sowie dem Check-in besonders zufrieden waren. Ihre Rückmeldung „Alles Top“ und Ihre Weiterempfehlung freuen uns sehr. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir freuen uns, Sie bei Ihrem nächsten Aufenthalt wieder im ibis Baden Neuenhof begrüssen zu dürfen. Freundliche Grüsse Das Team des ibis Baden Neuenhof

Dear Mr H., Thank you very much for your excellent rating and for your kind words. It is a pleasure to hear that you continue to have excellent experiences at ibis Baden Neuenhof. We are delighted that you were once again fully satisfied with your stay and with the service provided by our team. We look forward to welcoming you and your partner back to ibis Baden Neuenhof. Kind regards, The ibis Baden Neuenhof Team

Dear Mr. K., Thank you for sharing your feedback following your stay with us. We are pleased to hear that you appreciated our convenient location, the soundproofing and air conditioning, as well as the modern ibis standard of the hotel. It is also great to know that you found the WiFi and value for money to be excellent. Thank you for recommending us. We hope to have the pleasure of welcoming you back to ibis on a future journey. Kind regards, ibis Baden Neuenhof

Dear Guest, Thank you very much for your kind review! We are delighted to hear that you enjoyed your stay and appreciated our comfortable beds, spacious and clean room, welcoming reception area, and the friendliness of our team. Your positive feedback means a lot to us, and we look forward to welcoming you back to ibis again soon! Sincerely, Ibis Team

Dear Mrs. O., Thank you very much for your excellent review and your detailed feedback. We are delighted to hear that you appreciated our friendly and helpful team, the cleanliness of the rooms, the value for money, as well as the parking facilities and bar area. Your kind comments are greatly appreciated and will be shared with our team. We also thank you for your constructive remarks regarding our location, dining options, the use of QR codes for the menu, and your experience as an ALL member. These points have been noted and will be reviewed internally to improve our guest experience further. We hope to welcome you again soon. Kind regards, Ibis Baden Neuenhof

Dear Mr. D., Thank you very much for your excellent review and your positive feedback. We are delighted to hear that everything worked well during your stay and that you enjoyed your experience at our hotel. It is especially nice to know that you found our team very friendly and that Alex was extremely helpful—your kind words will be shared with him. We also appreciate your comments regarding the app experience, which we will take into consideration. We hope to welcome you again soon. Kind regards, Ibis Baden Neuenhof

Dear Guest, Thank you very much for taking the time to share such a wonderful review following your stay with us. We are delighted to hear that you enjoyed your 10-day stay and that our team, especially the reception and bar staff, made such a positive impression on you. Your kind words about their friendliness and helpfulness truly mean a lot to us and will be shared with the entire team. It is also great to know that you appreciated the cleanliness, breakfast selection, value for money, and our sustainability efforts. We are pleased that the optional towel and bedding changes, as well as our tips for reducing waste and water consumption, contributed positively to your experience. Thank you once again for your recommendation and your generous feedback. We hope to have the pleasure of welcoming you back again in the future. Kind regards, Hotel Ibis Baden Neuenhof

Dear Mr. W., Thank you for your loyalty and for staying with us again. We are delighted to hear that this was your fifth visit and that you continue to regard us so highly. We appreciate your positive comments about your room, cleanliness, and WiFi, and we also thank you for highlighting the areas where we can improve, especially breakfast and value for money. Your feedback is very important to us, and we will take it into account as we work to enhance the guest experience. We look forward to welcoming you back again soon. Kind regards, A. Ramcevski Assistant Manager

Dear Kateryna, Thank you for the great review of our hotel! We are glad that you and your family have enjoyed your stay and hope to see you again very soon. Best regards, ibis Baden Neuenhof team

Dear Mr. P., Thank you very much for sharing your feedback! We’re delighted to hear that you enjoyed our buffet breakfast, the newspaper selection, and the complimentary local bus ticket. We appreciate your comment about the lighting in the breakfast area — this is helpful feedback, and we’ll certainly look into improving it. We hope to welcome you again soon for another pleasant stay! Sincerely, Your Ibis-Team

Sehr geehrter Herr W. vielen Dank für Ihre freundlichen Worte zur Sauberkeit und Lage unseres Hotels. Wir freuen uns zu hören, dass Sie während Ihres Aufenthalts eine positive Erfahrung gemacht haben. Ihr Feedback motiviert unser Team, hohe Standards für unsere Gäste aufrechtzuerhalten. Mit freundlichen Grüssen, ibis Baden Neuenhof

Dear Mr. A., Thank you for taking the time to complete a survey following your recent stay at ibis Baden Neuenhof. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to ibis Baden Neuenhof in the near future. Yours sincerely, Heidi Heierli Assistant Manager

Dear Mr. K., Thank you for taking the time to complete the survey following your recent stay at ibis Baden Neuenhof. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to ibis Baden Neuenhof in the near future. Yours sincerely, Heidi Heierli Assistant Manager

Dear Ms. C., Thank you for taking the time to tell us about your experience at the ibis Baden Neuenhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have two options for our guests: with or without breakfast. Our staff will be happy to assist you next time upon check-in. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Heidi Heierli Assistant Manager

Dear Ms. A., Thank you for taking the time to share your experience at ibis Baden Neuenhof. Your feedback is invaluable as we continuously strive to improve our services and guest comfort. I am pleased to hear that you found your room spacious and quiet, and that you appreciated the cleanliness of our sheets and towels, as well as the convenience of our parking facilities. However, I regret to learn that your experience with the heating system did not meet your expectations. Our heating policy is indeed designed to align with Swiss standards, which may differ from what guests are accustomed to at home. I understand how this could affect your comfort during your stay, particularly in relation to drying towels and the overall thermal experience. Regarding the cleaning service, I sincerely apologize for the inconsistencies you encountered. It is our standard practice to refresh guest rooms daily, and I regret that this was not upheld during your visit. Your comments about the replenishment of bathroom amenities have been noted, and I will ensure that our housekeeping team is made aware of these concerns to enhance our service quality. I appreciate your acknowledgment of our reception team's support during your stay. They are dedicated to ensuring guest satisfaction, and I am glad they were able to assist you when needed. While I understand your decision not to return to our hotel, I hope you might consider giving us another chance in the future to demonstrate our commitment to improvement. Thank you once again for your feedback. Warm regards, Heidi Heierli Assistant Manager

Dear Mrs. A., Thank you for taking the time to tell us about your experience at the ibis Baden Neuenhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Heidi Heierli Assistant Manager

Dear Mr. H., We very much appreciate your excellent review and your comments regarding your stay at the ibis Baden Neuenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Heidi Heierli Assistant Manager