Dear Ibu Herlina T., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your wonderful feedback and for giving us a perfect rating. We are delighted to know that you enjoyed our breakfast and had a pleasant breakfast experience with us. It is also wonderful to hear that you appreciated the friendliness, accommodating service, and outstanding hospitality provided by our team. Your kind words mean a great deal to us and motivate us to continue delivering warm and attentive service to every guest. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable experience. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Sulaiman T., Warm greetings from Mercure Tangerang BSD City. Thank you for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you had a great stay and appreciated the friendly and helpful service provided by our Front Office team. Your kind words are truly appreciated and will certainly motivate our team to continue delivering warm and attentive hospitality to every guest. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Edwin L., Warm greetings from Mercure Tangerang BSD City. Thank you for your perfect rating and for sharing such a detailed review of your stay with us. We are delighted to know that you enjoyed our breakfast and appreciated the friendliness and helpfulness of our team throughout your visit. It is especially wonderful to hear that you chose to stay with us again for the cycling event. We are also pleased that our team could assist by providing a suitable space for you to assemble and keep your bicycles during your stay. We truly appreciate your suggestion regarding dedicated bicycle racks and a designated cycling area at the hotel. Your feedback is valuable to us, and we will certainly share this suggestion with the relevant team for consideration as we continue to enhance our facilities and services for our cycling guests. Thank you once again for your continued trust and for choosing Mercure Tangerang BSD City. We look forward to welcoming you back for your next cycling event and providing another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Fazlan Y., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your feedback and for giving us a perfect rating. We are delighted to know that you enjoyed our breakfast during your stay. We also appreciate you bringing the availability and waiting time for the iron and ironing board to our attention. We understand the inconvenience this may have caused and sincerely apologize for the delay in providing the requested items. Your feedback has been shared with the relevant team for further attention and improvement. We truly value your feedback and hope to have the opportunity to welcome you back for an even more comfortable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Iqbal A., Warm greetings from Mercure Tangerang BSD City. Thank you for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you appreciated our strategic location, with convenient access to the various dining and shopping options around BSD. It is also pleasing to hear that you found your room clean, quiet, and well maintained, providing a comfortable space to relax after a busy day. We are glad that you enjoyed the variety of our local and international breakfast selections, especially the fresh pastries and Indonesian dishes. We also truly appreciate your positive feedback on our meeting facilities and the attentiveness of our team in ensuring everything ran smoothly. Your kind words are a great encouragement for us to continue delivering warm and attentive service. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Ms. Palma G., Warm greetings from Mercure Tangerang BSD City. Thank you for your wonderful feedback and for sharing such a detailed review of your stay with us. We are delighted to know that you enjoyed the spacious room and, especially, had such a memorable breakfast experience. It is wonderful to hear that you appreciated the variety of our breakfast selection, from freshly squeezed fruit juices and fresh fruits to the wide range of local dishes and different savory and sweet choices. We are also pleased that the attentiveness and warm hospitality of our Restaurant team contributed to your enjoyable dining experience. Your kind words regarding our overall service are truly appreciated and will be shared with the team as encouragement to continue providing warm and attentive hospitality to our guests. We are very grateful for your recommendation and would be delighted to welcome you back to Mercure Tangerang BSD City for another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Bapak Cakra Dimas, Salam hangat dari Mercure Tangerang BSD City. Terima kasih atas penilaian sempurna dan ulasan positif yang telah Bapak berikan. Kami senang mengetahui bahwa Bapak merasa nyaman dengan ruang pertemuan kami yang tertata rapi dan dapat mendukung kelancaran kegiatan dengan baik. Kenyamanan dan kelancaran setiap kegiatan merupakan hal yang selalu kami upayakan, dan apresiasi Bapak menjadi motivasi bagi kami untuk terus memberikan pelayanan serta fasilitas terbaik. Kami menantikan kesempatan untuk menyambut Bapak kembali di Mercure Tangerang BSD City. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Alex W. J. C., Warm greetings from Mercure Tangerang BSD City. Thank you for your positive feedback and for taking the time to share your experience with us. We are pleased to know that you had a comfortable stay and appreciated our convenient location, pleasant room, and friendly service. Your kind words are truly appreciated and encourage our team to continue providing a welcoming and enjoyable experience for every guest. We look forward to welcoming you back to Mercure Tangerang BSD City for another comfortable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Alif N., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for sharing your wonderful feedback following your event with us. We are delighted to know that you enjoyed our meeting facilities, tasty coffee breaks, and delicious lunch, and that everything was well organized throughout the event. It is especially rewarding to hear that our team provided excellent service and helped make the event run smoothly. Thank you also for the special recognition of Iksan, Gebi, Laras, and Fernando. We are truly proud to know that their dedication and attentive service contributed to your positive experience. Your kind words will certainly be shared with them as a meaningful appreciation for their efforts. We sincerely look forward to welcoming you and your team back to Mercure Tangerang BSD City for another successful and enjoyable event. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Fahmi P., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for sharing your wonderful feedback with us. We are truly delighted to know that everything was perfect during your stay and that you had such a positive experience with us. Thank you also for your special recognition of Mr. Agoes and Mr. Raka. We are very happy to know that their service contributed to your enjoyable stay. Your kind words will certainly be shared with them as a meaningful appreciation for their dedication and hospitality. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. M. Matul, Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for your kind feedback. We are delighted to know that you enjoyed your stay with us and especially appreciated the friendliness of our team. Your kind words are a wonderful encouragement for all our Heartists to continue delivering warm and genuine hospitality to every guest. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Arga D., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for sharing such wonderful feedback about your stay with us. We are delighted to know that you enjoyed the convenient location, smooth check-in experience, clean room, comfortable bed, and enjoyable breakfast. It is also wonderful to hear that our team made you feel welcomed through their friendly and helpful service. Thank you especially for recognizing Gabi from our Front Desk team. We truly appreciate knowing that her service contributed to your positive experience. Your kind words will certainly be shared with Gabi as a meaningful appreciation for her dedication and warm hospitality. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Kenneth K., Warm greetings from Mercure Tangerang BSD City. Thank you very much for taking the time to share your feedback with us. We are pleased to know that you were satisfied with the cleanliness of your room and the service provided by our team. At the same time, we sincerely apologize for the inconvenience caused by the power points that were not functioning properly. We understand how important it is to have all room facilities working well, especially for guests who need to charge or use their devices during their stay. We have shared your feedback with our Engineering team for follow-up and inspection to ensure the issue is properly addressed. We truly appreciate your feedback as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a more comfortable and seamless stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Oliver W., Warm greetings from Mercure Tangerang BSD City. Thank you very much for taking the time to share such wonderful feedback following your stay with us. We are delighted to know that our location next to AEON Mall and close to the convention centre was perfect for your event, and that you appreciated the cleanliness of the hotel and the friendly service from our team. It truly means a lot to hear that our Heartists made such a positive impression, especially that they remembered your name throughout your stay. While you found it difficult to single out one person, your recognition of the entire team is a wonderful compliment. We will certainly share your kind words with the entire team as a meaningful appreciation for their genuine hospitality. We are also especially happy that you noticed our commitment to sustainability through the use of locally sourced ingredients. This is an important part of our Locally Inspired culinary journey, where we aim to bring the flavours and stories of Indonesia closer to our guests through the food we serve. From local ingredients and traditional flavours to our interpretation of Indonesian dishes alongside international selections, we hope each dining experience gives our guests an opportunity to discover a little more of the local culture and heritage. Knowing that you enjoyed the food while also recognizing its local connection is truly meaningful to us. We sincerely look forward to welcoming you back to Mercure Tangerang BSD City on your next visit. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Ms. Ernadia W., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your wonderful feedback and for your kind rating. We are delighted to know that you had a nice experience with us and appreciated the warm and helpful service from our Front Office team. We are also pleased to hear that you found the room clean and spacious, the bathroom amenities sufficient for your stay, and enjoyed our breakfast. Your feedback is greatly appreciated and motivates us to continue providing comfortable stays and warm hospitality to all our guests. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Ms. Shirin B., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your detailed feedback and for giving us a perfect rating. We are delighted to know that you appreciated our strategic location near AEON Mall, as well as the facilities available, including the swimming pool, padel court, spa, and arcade for children. We are also pleased to hear that you found the room clean and fairly new, and that our team provided friendly and helpful service throughout your stay. We sincerely appreciate you bringing the noise from the headboard and wall to our attention. Your feedback has been noted and will be shared with the relevant team for further inspection and improvement. Thank you once again for your valuable feedback. We look forward to welcoming you back to Mercure Tangerang BSD City for an even more comfortable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Weng K. L., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your feedback and for your kind rating. We are delighted to know that you had a great experience with us and appreciated our convenient location, comfortable stay, and the cleanliness of your room. Your kind feedback is greatly appreciated and motivates our team to continue providing a comfortable and pleasant experience for every guest. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Surya J. S., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your feedback and for giving us a perfect rating. We are delighted to know that you appreciated our strategic location near AEON BSD and experienced friendly and helpful service from our team. Your kind appreciation means a great deal to us and motivates our team to continue providing warm and attentive hospitality to every guest. We look forward to welcoming you back to Mercure Tangerang BSD City for another pleasant stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City