Dear Mr. Jose F., Warm greetings from Mercure Tangerang BSD City. Thank you for sharing your feedback and for your kind rating. We are delighted to know that you had a pleasant and comfortable stay and appreciated our convenient location, as well as the helpfulness and friendliness of our Heartists. Your kind words mean a great deal to our team and encourage us to continue providing warm, attentive hospitality to every guest. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Park, Warm greetings from Mercure Tangerang BSD City. Thank you for sharing your experience with us. We regret to learn that the unexpected television interruptions disturbed your sleep on both nights and caused you such concern. We understand how important a peaceful night's rest is, and we appreciate you bringing this matter to our attention. Following our internal review, we understand that an unexpected disruption to the electricity supply from PLN, Indonesia's state-owned electricity provider, affected several properties across BSD City, including our hotel. When the electricity supply was restored, the televisions may have switched on automatically as a result. To prevent similar occurrences, our team is currently working on an improvement project to ensure that the televisions remain switched off when the electricity supply is restored. We are also coordinating with our Engineering team to review this matter and the necessary preventive measures ahead of your planned return on 29 October. Mr. Park, we appreciate you considering Mercure Tangerang BSD City for your upcoming visit and giving us the opportunity to address your concerns. We hope the steps being taken will provide greater peace of mind, and we look forward to welcoming you back for a comfortable and restful stay. Thank you for your understanding. Should you have any further concerns or special requests ahead of your arrival, please feel free to contact us directly. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. H., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and wonderful feedback. We are delighted to know that you had an amazing stay and enjoyed our convenient location, comfortable accommodation, and breakfast selection. Your kind appreciation means a great deal to us and motivates our team to continue delivering quality service and creating enjoyable experiences for every guest. We look forward to the pleasure of welcoming you back to Mercure Tangerang BSD City for another comfortable and memorable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Dear Ms. Rita S., Warm greetings from Mercure Tangerang BSD City! Thank you for sharing your lovely feedback. We are delighted to know that you had a pleasant stay with us and appreciated our convenient location, clean rooms, and friendly hospitality. It is always rewarding to know that our guests leave with positive memories, and we truly appreciate your kind words and intention to return. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable and memorable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Dear Mr. Nando A., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you had a pleasant stay during your business trip and appreciated the comfort of your room and the overall care provided throughout your visit. Your kind recommendation means a great deal to us and inspires our team to continue delivering thoughtful service and a comfortable environment for every guest, whether traveling for business or leisure. We look forward to the pleasure of welcoming you back to Mercure Tangerang BSD City for another memorable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Dear Mr. Halvian V., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and for sharing your positive experience with us. We are delighted to know that you enjoyed a comfortable stay during your business trip and were pleased with the service provided by our team, particularly during your check-out experience. Your kind recommendation is truly appreciated and motivates us to continue delivering attentive, professional hospitality to all our guests. We are grateful to have been part of your business journey and look forward to welcoming you back to Mercure Tangerang BSD City for another seamless and memorable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Dear Ms. Elizabeth B. S., Warm greetings from Mercure Tangerang BSD City! Thank you for sharing your feedback with us. We are pleased to know that you appreciated our strategic location, particularly our proximity to ICE BSD and our convenient position across from AEON Mall. We also appreciate your feedback regarding the mattress comfort. We understand how important proper support is for a restful night's sleep, especially for guests with back concerns. Please accept our sincere thanks for bringing this to our attention, as your feedback helps us identify opportunities to improve our guests' comfort. We look forward to the pleasure of welcoming you back to Mercure Tangerang BSD City and providing you with an even more comfortable stay. Warm regards, Gebrina Wellasti Guest Experience Executive Mercure Tangerang BSD City

Dear H. N. H. N., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and for sharing your wonderful experience with us. We are delighted to know that your wedding celebration went smoothly, with excellent coordination with your Wedding Organizer and thoughtful arrangements for the function room, seating, and buffet. It is especially rewarding to hear that your guests left happy and satisfied with the service. We are also grateful for your special recognition of Pak Fernando and Pak Dhedy. We are proud to know that their helpfulness and dedication made such a positive impression on you. Your kind words will certainly be shared with them as a meaningful appreciation of their efforts. Thank you for trusting Mercure Tangerang BSD City to be part of such a special occasion. We hope to have the pleasure of welcoming you back for more memorable celebrations in the future. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. J., Warm greetings from Mercure Tangerang BSD City. Thank you very much for your perfect rating and kind feedback. We are delighted to know that you enjoyed the comfortable atmosphere and felt well taken care of by our friendly Heartists. A special thank you for recognizing Anzhari. We are proud to know that her service contributed to your positive experience. Your appreciation will certainly be shared with her as encouragement to continue creating memorable moments for our guests. We look forward to welcoming you back to Mercure Tangerang BSD City and creating more wonderful memories together. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Thomas P., Warm greetings from Mercure Tangerang BSD City. Thank you for sharing your experience with us. We are pleased to know that you enjoyed the comfort and spaciousness of your room, as well as the attentive and helpful service from our Heartists. Our location directly across from AEON Mall BSD makes shopping and dining convenient, while the surrounding BSD area offers plenty of culinary experiences to explore. We are glad that this added to the convenience of your stay. Your kind feedback is truly appreciated and encourages our team to continue providing thoughtful hospitality and a comfortable stay for every guest. We look forward to welcoming you back to Mercure Tangerang BSD City on your next visit to BSD. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. C., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you had a comfortable stay and felt well cared for by our team throughout your visit. Providing attentive and personalized service is something we truly value, and it is rewarding to know that our team's efforts contributed to making your stay a pleasant one. Your kind words are a great encouragement for us to continue delivering warm hospitality and memorable experiences to all our guests. We look forward to welcoming you back to Mercure Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Ms. Salsa A., Warm greetings from Mercure Tangerang BSD City! Thank you for your wonderful feedback and for sharing your experience with us. We are delighted to know that you enjoyed your stay and appreciated our convenient location, clean and comfortable rooms, and well-maintained facilities. It is also a pleasure to hear that you enjoyed our breakfast selection and found our team friendly and helpful. Your kind words about our warm hospitality mean a great deal to us and encourage our team to continue creating memorable experiences for every guest. We truly appreciate your intention to stay with us again and look forward to welcoming you back to Mercure Tangerang BSD City for another comfortable and enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Ms. Indah Y., Warm greetings from Mercure Tangerang BSD City! Thank you for taking the time to share your positive feedback with us. We are delighted to know that you had a pleasant stay and appreciated the comfort and cleanliness of our rooms, the quality of our facilities, and the friendliness of our team. Your kind words are truly appreciated and serve as an encouragement for us to continue providing attentive service and a comfortable experience for every guest. We are pleased to know that you would consider staying with us again, and we look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Ms. Vania Z. A., Warm greetings from Mercure Tangerang BSD City! Thank you for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you enjoyed our breakfast variety and flavors, especially the local dish, bebek, which you found outstanding. We are also pleased to hear that Mas Agoes and Mas Davyn made your experience even more enjoyable through their warm hospitality. We will gladly share your kind words with them as encouragement to continue delivering excellent service to our guests. Your appreciation means a great deal to us, and we look forward to welcoming you back to Mercure Tangerang BSD City for another delightful stay and dining experience. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Ms. S., Warm greetings from Mercure Tangerang BSD City! Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated the upkeep of our hotel, the cleanliness of your room, and the good water pressure in the shower. Your feedback is valuable to us and encourages our team to continue maintaining our facilities and providing a comfortable experience for all our guests. We look forward to welcoming you back to Mercure Tangerang BSD City and providing you with another pleasant stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. G. Galang, Warm greetings from Mercure Tangerang BSD City. Thank you for your perfect rating and for sharing your positive experience during your business trip. We are delighted to know that you enjoyed a comfortable stay and appreciated our convenient location in BSD, making it easier for you to travel to your meetings and work activities. It is also wonderful to hear that you found the room clean and comfortable, the Wi-Fi reliable, and the breakfast selection varied. We truly appreciate your kind words regarding our friendly and helpful team. Your feedback is a great encouragement for us to continue providing a comfortable and convenient experience for every business traveller. We look forward to welcoming you back to Mercure Tangerang BSD City on your next business trip. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Ibu Herlina T., Warm greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your wonderful feedback and for giving us a perfect rating. We are delighted to know that you enjoyed our breakfast and had a pleasant breakfast experience with us. It is also wonderful to hear that you appreciated the friendliness, accommodating service, and outstanding hospitality provided by our team. Your kind words mean a great deal to us and motivate us to continue delivering warm and attentive service to every guest. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable experience. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Sulaiman T., Warm greetings from Mercure Tangerang BSD City. Thank you for your perfect rating and for sharing your wonderful feedback. We are delighted to know that you had a great stay and appreciated the friendly and helpful service provided by our Front Office team. Your kind words are truly appreciated and will certainly motivate our team to continue delivering warm and attentive hospitality to every guest. We look forward to welcoming you back to Mercure Tangerang BSD City for another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City

Dear Mr. Edwin L., Warm greetings from Mercure Tangerang BSD City. Thank you for your perfect rating and for sharing such a detailed review of your stay with us. We are delighted to know that you enjoyed our breakfast and appreciated the friendliness and helpfulness of our team throughout your visit. It is especially wonderful to hear that you chose to stay with us again for the cycling event. We are also pleased that our team could assist by providing a suitable space for you to assemble and keep your bicycles during your stay. We truly appreciate your suggestion regarding dedicated bicycle racks and a designated cycling area at the hotel. Your feedback is valuable to us, and we will certainly share this suggestion with the relevant team for consideration as we continue to enhance our facilities and services for our cycling guests. Thank you once again for your continued trust and for choosing Mercure Tangerang BSD City. We look forward to welcoming you back for your next cycling event and providing another enjoyable stay. Warm regards, Dita Oktantia Front Office Manager Mercure Tangerang BSD City