Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 722 reviews

Best price
guarantee
Mercure Kuala Lumpur Trion - Image 1
Mercure Kuala Lumpur Trion - Image 2
Mercure Kuala Lumpur Trion - Image 3
Mercure Kuala Lumpur Trion - Image 4
JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  722 reviews

Customer review rating 4.5/5

N. I. B. A. K. N. Families - Confirmed reviews ALL

The room was spacious, complete amenities with outstanding Kuala Lumpur' 4 towers view.

Dear N. I. B. A. K. N., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We’re delighted to hear that you enjoyed the room, amenities and the outstanding view of Kuala Lumpur’s iconic towers. We also appreciate your positive feedback on cleanliness, Wi-Fi and our team’s service, as well as your constructive notes on breakfast and check-in, which we will certainly share with the respective teams for continuous improvement. We hope to have the pleasure of welcoming you back again in the near future, perhaps next time as an ALL Accor member to enjoy exclusive benefits. Regards, The Management

Customer review rating 4.0/5

See K. L. Business - Confirmed reviews ALL

Easy access to KL town. Clean room. But the shower temperature is about hard to predict.

Dear See K. L., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are glad you found our reception helpful, enjoyed the convenient access to Kuala Lumpur city and were comfortable with the room cleanliness. We also appreciate for recognizing Arif at the reception and your kind words will be shared with him and the team as encouragement. At the same time, we noted on your feedback regarding the shower temperature. Your comments have been shared with our maintenance team for further checks and improvement. Nonetheless, we value your feedback and hope to have the opportunity to welcome you back for an even more seamless and comfortable stay in the future. Regards, The Management

Customer review rating 4.5/5

Rohaizad R. Families - Confirmed reviews ALL

so nice view, good facilities, delicious food, very welcome staff, location just near from town

Dear Rohaizad R., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We are glad you enjoyed the beautiful view, our facilities, delicious food and the convenient location close to the city. We also appreciate your kind recognition of Ms. Angeline, our General Manager, and are pleased that she made a positive impression on you. Thank you for being a valued ALL-Classic member. It was a pleasure having you and your family with us. We hope to welcome you back for another memorable stay. Regards, The Management

Customer review rating 3.5/5

Wei S. C. Families - Confirmed reviews ALL

Had problems getting grab and it will be good to have more shuttle services to the nearest train station. The frequency is too low for any transport planning. However, the hotel facilities are clean and resonable.

Dear Wei S. C., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We appreciate your support as an ALL-Gold member. We apologize for the inconvenience with transport options and the shuttle service frequency. Your comments have been shared with our operations team for consideration and improvement. We appreciate your insights and hope to welcome you back for an even better experience in the future. Regards, The Management

Customer review rating 2.0/5

Jean-marc M. Families - Confirmed reviews ALL

Overall a nice hotel if it wasn't for the cockroach invasion in the kitchen visible to everybody standing in line at the breakfast buffet. Absolutely disgusting. What's maybe worse is that nobody was apparently willing enough to reimburse me for the costs of the stay.

Dear Jean-Marc M., Thank you for taking the time to share your experience with us. We sincerely regret to learn about the incident you encountered during breakfast and the disappointment it caused. Please accept our deepest apologies on the inconvenience caused. Your feedback has been escalated to our management and food & beverage teams for immediate corrective action. We also regret that your concerns were not handled to your satisfaction during your stay, particularly regarding service recovery and recognition of your ALL Platinum membership. We truly value your loyalty and appreciate you bringing these matters to our attention, as they help us identify areas that require urgent improvement. We hope you will allow us the opportunity to regain your trust and provide you with a much better experience in the future. Regards, The Management

Other web-users rate our hotel

  • 644 reviews 8.2/10 Location
  • 1,032 reviews 7.7/10 Room
  • 783 reviews 7.4/10 Service
  • 40 reviews 3/10 WiFi
  • 542 reviews 8.3/10 Cleanliness
  • 432 reviews 9.4/10 Vibe
  • 422 reviews 5.6/10 Comfort
  • 185 reviews 6.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Kuala Lumpur

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.