Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 547 reviews

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Mercure Kuala Lumpur Trion - Image 1
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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

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Room 1

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

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Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  547 reviews

Customer review rating 5.0/5

Is A. S. Families - Confirmed reviews ALL

Dear Is A. S., Thank you so much for your perfect score and for sharing feedback with us. We are delighted to know that you had an enjoyable stay overall. We are especially grateful for your kind mention of our Front Office staff. The team will continue striving to provide excellent service to our valued guests. We are also delighted to receive your positive ratings on other areas which inspires us to keep delivering excellent hospitality. We look forward to welcoming you again for another memorable stay at Mercure Kuala Lumpur Trion. Regards, The Management

Customer review rating 4.0/5

Ahmad M. B. Z. Business - Confirmed reviews ALL

Dear Ahmad M. B. Z., Thank you for taking the time to complete our survey and share your feedback about your experience at Mercure Kuala Lumpur Trion. We’re pleased to know you had a pleasant overall experience and enjoyed the accommodation, breakfast and service from our team. We also noted regarding the waiting time for the lifts and this will be shared with our management team for review and consideration. Rest assured, we will continue working to improve guest comfort and convenience. Nonetheless, we look forward to welcoming you again on your next visit. Regards, The Management

Customer review rating 1.5/5

Toh M. W. Couples - Confirmed reviews ALL

Dear Toh M. W., Thank you for taking the time to complete our survey and share your feedback about your experience at Mercure Kuala Lumpur Trion. Please accept our sincere apologies for the discomfort and inconvenience caused during your stay with us. Your comments regarding the air conditioning, Wi-Fi connection and cleanliness have been shared with the respective teams for immediate attention and improvement. We also regret that the fruit amenity and early breakfast arrangement were not prepared according to your expectations, and we will reinforce our procedures to ensure this does not happen again. We value your loyalty as our ALL-Silver member, and it is disappointing to learn that we did not provide the level of service you rightfully deserve. Please rest assured that your feedback is helping us identify areas where we must do better, both in communication and guest care. We truly hope to have the opportunity to welcome you back and restore your confidence in us with a much more comfortable experience. Regards, The Management

Customer review rating 4.0/5

Muhammad A. I. M. S. S. Business - Confirmed reviews ALL

Dear Muhammad A. I. M. S. S., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are delighted to know you enjoyed the good view and had a pleasant overall experience with us. We sincerely regret the inconvenience caused by the exhaust fan not functioning during your stay. Please be assured our operations team is looking into this to ensure it is promptly rectified for future guests. We truly appreciate your loyalty as an ALL-Classic member and your kind recommendation of our hotel. It was a pleasure having you with us and we look forward to welcoming you back for an even more seamless stay. Regards, The Management

Customer review rating 5.0/5

Paris T. Families - Confirmed reviews ALL

Dear Paris T., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are delighted that you experienced outstanding hospitality from our front office and restaurant teams. We also greatly appreciate your constructive feedback. We have just set up a Front Office Hotline at +60… via WhatsApp as an alternative communication channel to improve response speed for reservations. Regarding our sustainability initiatives, we understand your concerns about bottled water and will continue to explore solutions that balance guest comfort with reducing single-use plastics. It is also wonderful to know you enjoyed your meals. We will share your feedback with our F&B Kitchen team to help improve serving speed. Thank you once again for choosing Mercure Kuala Lumpur Trion. We truly value your support as an ALL-Classic member and look forward to welcoming you for another memorable stay. Regards, The Management

Other web-users rate our hotel

  • 590 reviews 8.4/10 Location
  • 996 reviews 7.6/10 Room
  • 746 reviews 7.1/10 Service
  • 52 reviews 3.5/10 WiFi
  • 501 reviews 8.7/10 Cleanliness
  • 436 reviews 9.3/10 Vibe
  • 388 reviews 5.8/10 Comfort
  • 193 reviews 7.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.