Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 912 reviews

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Mercure Kuala Lumpur Trion - Image 1
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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  912 reviews

Customer review rating 4.5/5

Norhafiz J. Families - Confirmed reviews ALL

One thing that is outstanding in the hotel is the foods and the restaurant staffs (Mr Tawfiq, Mr Sankarean and Mr Kamar). Not to forget whoever the chef who cooked Nasi kerabu, Mi goreng mamak, Mutton varruval and briyani kambing, morning breakfast (nasi lemak, nasi minyak and ayam masak merah), you are the best!!!. These are the super delicious local meals that only some great local chefs could nail it and the chefs in the Mirror restaurant in the hotel have just made it right. Right here means accurate great taste that could bring one back to his/her kampung eating the comfort food at home made by their mothers. Thanks chefs.

Dear Norhafiz J., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We appreciate your continuous support as an ALL-Platinum member. We are delighted to know that you enjoyed the menu offerings at The Mirror Restaurant and that our team members, especially Mr. Tawfiq, Mr. Sankarean, and Mr. Kamarul made a positive impression during your stay. We will be sure to share your generous compliments with them and our kitchen team. We also noted on your feedback regarding the recognition of your Platinum membership benefits at check-in. Rest assured we will reinforce the necessary training with our team to ensure a smoother experience for our valued ALL members. Thank you once again for your kind comments and constructive feedback. We look forward to welcoming you and your family back to Mercure Kuala Lumpur Trion in the near future. Regards, The Management

Customer review rating 3.0/5

Northasia K. Families - Confirmed reviews ALL

Although the stay had been comfortable, the front desk could have been more friendly and helpful.

Dear Northasia K., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are sorry that your arrival experience did not meet expectations and we regret that our service did not leave a more positive impression. Your comments regarding the friendliness and flexibility of our front office team have been noted and will be shared with the relevant department for review and improvement. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a better experience in the future. Regards, The Management

Customer review rating 4.0/5

Soffi H. Families - Confirmed reviews ALL

Overall great experience. Check in and check out process goes smooth. No issue over the room. Just a bit off at arrival, no staff really there to help over your luggage. Been here few times and it is always same issue, nobody care on your arrival.

Dear Soffi H., Thank you for your continuous support and for taking the time to share your feedback. We are delighted to know that you had a comfortable stay and enjoyed the smooth check-in and check-out experience. We will also be sure to share your kind recognition with Joel. At the same time, we apologize for the lack of assistance upon your arrival. We understand your disappointment, especially as this has been a recurring experience and we will review this with our team to improve our guest arrival experience. We also appreciate your feedback regarding the placement of the filtered water tap and will take your comments into consideration as we continue to enhance our sustainability initiatives. We look forward to welcoming you back to Mercure Kuala Lumpur Trion in the near future. Regards, The Management

Customer review rating 3.0/5

Kane C. Families - Confirmed reviews ALL

The hotel staff threw away some of the items that we left on the table , also didnt replace the items that they cleared

Dear Kane C., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. While we are pleased to know that you found your stay comfortable, we apologize for the inconvenience caused by the removal of your belongings during housekeeping service and your comments have been shared with the team for improvement. We appreciate for your loyalty as an ALL-Classic member and hope to have the opportunity to welcome you back for a better stay in the future. Regards, The Management

Customer review rating 1.5/5

P. H. F. T. P. F. Solo - Confirmed reviews ALL

I have stayed at Mercure Trion for most of my trips to KL since first opening. During my previous stays, I experienced issues with loud noise that affected my sleep. The hotel assured me that this would no longer be a problem. However, during my recent stay (up to my last night), I am still facing the same issue. The noise is disruptive, and I was unable to sleep until 12:00 AM.

Dear P. H. F. T. P. F., Thank you for taking the time to share your detailed feedback and for your continuous loyalty as an ALL-Platinum member. We truly appreciate the trust you have placed in Mercure Kuala Lumpur Trion since our opening. We are sorry to learn that the noise disturbance once again impacted your stay and interrupted your rest. We understand how frustrating it must have been to encounter the same concern despite your previous experiences and feedback. We also appreciate you highlighting the issues related to the suite amenities, shower water temperature, smart TV functionality, breakfast selection, welcome drink options and the recognition of your ALL Platinum membership. Your comments provide valuable insight into the areas where your expectations were not met and have been shared with the respective teams for their review and consideration. We value your continued patronage and appreciate you bringing these matters to our attention. Regards, The Management

Other web-users rate our hotel

  • 631 reviews 8.3/10 Location
  • 1,032 reviews 7.4/10 Room
  • 785 reviews 7.4/10 Service
  • 36 reviews 2.4/10 WiFi
  • 513 reviews 8.1/10 Cleanliness
  • 421 reviews 5.5/10 Comfort
  • 374 reviews 9.2/10 Vibe
  • 164 reviews 7/10 Breakfast

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