Dear Guest, Thank you very much for your outstanding review! We are delighted to hear that you enjoyed the contemporary design, modern technology, and comfort of our hotel. It is especially rewarding to know that you appreciated the room's furnishings and fixtures, as well as the comfort of our beds and pillows. We are sorry to hear that your train was delayed, as we understand how frustrating travel disruptions can be. We hope that, despite this unexpected inconvenience, your time with us was a memorable part of your journey. Your kind words mean a great deal to our team and encourage us to continue providing a high standard of comfort and service to our guests. We would be delighted to welcome you back to Mercure Amsterdam Sloterdijk Station on your next visit, hopefully with a smoother journey and more time to enjoy everything our hotel has to offer. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your wonderful review and perfect overall rating! We are delighted to hear that you had such a comfortable and enjoyable stay at Mercure Amsterdam Sloterdijk Station. It is especially rewarding to know that our team made such a positive impression and that you were satisfied with the service provided throughout your stay. Your kind words are a great source of motivation for our entire team. As a valued ALL Accor Classic member, we would also like to thank you for your loyalty and for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you back for another excellent experience in the future. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your wonderful review and perfect overall rating! We are delighted to hear that you had a great stay at Mercure Amsterdam Sloterdijk Station. It is lovely to know that you appreciated our convenient location near Sloterdijk Station, with easy connections to Amsterdam city centre, as well as the warm welcome and excellent service provided by our front desk team. Your kind words are a great source of motivation for our entire team. As a valued ALL Accor Classic member, we would also like to thank you for your loyalty and for choosing to stay with us. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your wonderful review and perfect scores across all categories! We are delighted to hear that you enjoyed your stay at Mercure Amsterdam Sloterdijk Station while visiting Amsterdam for the TCS Amsterdam Marathon. It is especially rewarding to know that you appreciated our peaceful atmosphere, convenient location, and the warm hospitality of our team. We are also pleased that the two ladies who welcomed you at check-in on 16 October made such a positive impression. We will gladly share your kind words with our team, as recognition like yours is truly appreciated. Congratulations on participating in the marathon! We are thrilled that our location made it easy for you to get around and enjoy your time in Amsterdam. Thank you once again for your lovely feedback. We look forward to welcoming you back on your next visit! Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Mercure Amsterdam Sloterdijk Station. We sincerely regret that your experience did not meet your expectations and understand your disappointment regarding the facilities, breakfast selection, Wi-Fi connection, and overall value for money. We appreciate your comments, and we are sorry that several aspects of your stay left you dissatisfied. Regarding the road construction in front of our hotel, we understand how disruptive the noise and inconvenience can be, particularly during an extended stay. Unfortunately, these works are being carried out by the municipality and are beyond our direct control. However, we would like to clarify that information about the construction is provided in our pre-arrival welcome message and is also available on our website. We regret if this information did not reach you or was not sufficiently clear before your arrival. We also understand your concerns regarding the lack of certain amenities, such as a microwave, ice facilities, and water refill options, as well as your comments about the breakfast variety and the late check-out charge. We appreciate you bringing these matters to our attention, as guest feedback is essential to identifying areas where we can improve. Our reception is open 24 hours a day, and we always encourage our guests to inform us of any concerns during their stay. This allows us to respond as quickly as possible, explore available solutions, and arrange maintenance assistance in the room whenever necessary. We are sorry that your experience did not reflect the level of support you expected. We regret that we were unable to provide you with a more satisfactory experience and appreciate your honest feedback. We hope you will consider giving us another opportunity in the future to offer you a more comfortable and positive stay. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your lovely review and for sharing your experience with us. We are delighted to hear that you enjoyed your family stay at Mercure Amsterdam Sloterdijk Station and appreciated our convenient location and the professionalism and attentiveness of our team. It is especially rewarding to know that Elisa and Mr. den Hartog made such a positive impression on you. We will be delighted to share your kind words with them, as recognition from our guests is always greatly appreciated. We are also pleased that you found your room clean and comfortable and enjoyed our breakfast selection. As a valued ALL Accor Silver member, we sincerely thank you for your loyalty and for choosing to stay with us. We look forward to welcoming you and your family back to Amsterdam for another memorable stay. Kind regards, Elisa Canto Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience at Mercure Amsterdam Sloterdijk Station did not meet your expectations. Regarding the reservation cancellation, we would like to clarify that the booking was not guaranteed, and two emails were sent to communicate this information. Nevertheless, we regret any inconvenience or misunderstanding this situation may have caused and understand how frustrating it can be when accommodation arrangements are affected, particularly when travelling for business. We are also sorry to hear that you were dissatisfied with the check-in process, the room atmosphere, and the assistance provided by our team. We take your comments seriously, as we strive to offer a welcoming environment and attentive service to all our guests. Thank you for bringing these matters to our attention. We regret that your experience was disappointing and appreciate the opportunity to clarify the circumstances surrounding the reservation. Kind regards, Reservations Deparment Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to complete our guest satisfaction survey following your stay at Mercure Amsterdam Sloterdijk Station. We are pleased to learn that you appreciated the cleanliness and quiet atmosphere of our hotel, as well as its convenient location and easy access to public transportation. We are equally grateful for your positive assessment of your overall experience and for your willingness to recommend our hotel. As a valued member of the ALL Accor loyalty programme, we would also like to thank you for your loyalty and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station in the future and providing you with another comfortable and enjoyable stay. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay at Mercure Amsterdam Sloterdijk Station. We are pleased to hear that you appreciated the convenience of our check-in and check-out procedures, our 24-hour fitness facilities, and the booking process. However, we sincerely regret that certain aspects of your stay did not meet your expectations, particularly regarding the in-room cooler, the cleanliness of the floor, and the construction works in the surrounding area. We would like to clarify that the cooling unit provided in our rooms is designed to maintain the temperature of products that are already cool, rather than function as a conventional refrigerator. Nevertheless, we understand your disappointment regarding the storage of fresh groceries for your family. On a future visit, we encourage you to contact our reception team, who will be happy to explore possible solutions to accommodate your needs. Regarding the construction works in front of the hotel, these are being carried out by the Municipality of Amsterdam and are therefore beyond our control. Information about these works is available on our official website and is also included in the welcome message sent to our guests prior to arrival. We regret the inconvenience caused by the additional walking distance. We apologies that your overall experience did not fully meet your expectations, and we appreciate you bringing these matters to our attention. Your feedback is valuable to us as we continually strive to improve our services. We would welcome the opportunity to provide you and your family with a more enjoyable experience in the future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for taking the time to share your feedback following your stay at Mercure Amsterdam Sloterdijk Station. We sincerely regret the difficulties you and your family experienced when accessing the hotel due to the construction works in the surrounding area. We understand that having to walk an additional distance with luggage and family members can be particularly inconvenient, and we are sorry that your arrival experience did not meet your expectations. These works are being carried out by the Municipality of Amsterdam and are therefore beyond the hotel's control. Information regarding the construction and access arrangements is available on our official website and is also included in the welcome message sent to our guests prior to arrival. Nevertheless, we acknowledge that your concerns deserved to be met with greater understanding and empathy from our team, and we regret that this was not your experience. As a valued Diamond member of the ALL Accor loyalty programme, we sincerely appreciate your continued loyalty and regret that we did not provide you with the welcoming experience you deserved. Thank you for bringing these matters to our attention. We hope to have the opportunity to restore your confidence in our hotel on a future visit. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you for sharing your feedback and for choosing Mercure Amsterdam Sloterdijk Station for your business trip to Amsterdam. We are pleased to hear that you had a comfortable stay with us. Providing our guests with a pleasant and relaxing environment is very important to us, and we are glad that you chose our hotel for your visit. We also appreciate your continued loyalty as an ALL Accor Gold member and thank you for taking the time to share your experience. However, we sincerely apologize for the difficulties you experienced reaching the hotel with your luggage due to the ongoing municipal roadworks. We understand how frustrating and inconvenient this can be, especially after a long journey. Although these works are outside our control, we recognize the impact they have on our guests’ arrival experience and truly appreciate your patience and understanding. We hope to have the pleasure of welcoming you back to Mercure Amsterdam Sloterdijk Station and providing you with an even more enjoyable stay on your next visit to Amsterdam. Kind regards, Ligia Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Guest, Thank you very much for your lovely review and for choosing Mercure Amsterdam Sloterdijk Station for your stay in Amsterdam. We are delighted to hear that you enjoyed a clean and comfortable stay and were particularly pleased with the excellent service provided by our team. We also appreciate your understanding regarding the construction work outside the hotel and apologize for the inconvenience caused by the longer route to our entrance. Thank you for your kind recommendation. We hope to have the pleasure of welcoming you back for another enjoyable stay in the near future. Kind regards, Ligia Reservations Department Mercure Amsterdam Sloterdijk Station

Dear Natalie H., Thank you for sharing your experience at Mercure Amsterdam Sloterdijk Station. We are pleased to hear that you found our hotel comfortable and enjoyed the spacious Quad room. Your feedback regarding the room upgrade is valued, and we appreciate your perspective on enhancements that could have made your stay even more enjoyable. We sincerely apologize for the issues you encountered with the water pressure in the shower and the temperature of the sink tap. Ensuring the safety and comfort of our guests is a priority, and your comments will be shared with our maintenance team for further evaluation. Additionally, we acknowledge the inconvenience caused by the construction work nearby. We strive to keep our guests informed about any disruptions, and we regret that this information was not communicated effectively. Thank you once again for your feedback. We hope to welcome you back in the future for an even better experience. Kind regards, Reservations Department Mercure Amsterdam Sloterdijk

Dear Asieh H. K., Thank you for your kind words regarding the cleanliness and comfort of our hotel, as well as our staff's behavior. We appreciate your feedback regarding the additional tax charge at check-in, which is standard procedure in our establishment. Kind regards, Reservations Department Mercure Amsterdam Sloterdijk

Dear Guest, Thank you very much for taking the time to share your feedback following your recent stay at Mercure Amsterdam Sloterdijk Station. We are delighted to learn that you had such an enjoyable experience with us. It is wonderful to know that you appreciated our convenient location next to the train station, the warm hospitality of our team, and the comfort of our rooms. We are equally pleased that you enjoyed our breakfast and found your overall stay satisfying. Your kind comments mean a great deal to us, as our team is committed to creating a welcoming and comfortable environment where every guest can enjoy a pleasant experience. We also appreciate your feedback regarding our breakfast selection, as it helps us identify opportunities to further improve our services. Thank you for your continued trust in Mercure and for your loyalty as an ALL Accor member. We are especially pleased to hear that you would consider staying with us again. We look forward to welcoming you back to Mercure Amsterdam Sloterdijk Station and providing you with another memorable stay in the near future. Kind regards, Elisa Canto Reservations Department Mercure Amsterdam Sloterdijk Station