Dear Guest, Thank you very much for sharing your wonderful feedback with us. We are delighted to hear that you had a great first experience staying at ibis Styles Ambassador Seoul Myeongdong and that you would consider staying with us again. It is especially pleasing to know that you enjoyed our convenient location, with easy access to both local restaurants and Seoul’s popular tourist attractions, while also appreciating the quiet and clean environment of the hotel. We are also grateful for your kind words about our friendly staff. Your positive feedback is a great encouragement to our entire team. We look forward to welcoming you back on your next visit to Seoul and providing you with another enjoyable and comfortable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear guest, warm greeting from ibis Styles Ambassador Seoul Myeongdong. We are very delighted that you have chosen our hotel during visit to Seoul. And, thank you for your kind review. It is always a pleasure to receive kind feedback from guest. I will share your experience with our team to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to serving you again. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for sharing your feedback with us. We are pleased to hear that you enjoyed our convenient location and had an overall comfortable stay. We are also glad that you found the room compact yet functional and effective for your needs. We truly appreciate your kind feedback and hope to have the pleasure of welcoming you back to ibis Styles Ambassador Seoul Myeongdong on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear guest, warm greeting from ibis Styles Ambassador Seoul Myeongdong. We are very delighted that you have chosen our hotel during visit to Seoul. And, thank you for your kind review. It is always a pleasure to receive kind feedback from guest. I will share your experience with our team to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to serving you again. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not fully meet your expectations. We are sorry to hear that you felt the amenities were insufficient for a four-star hotel. We also regret that your breakfast experience was disappointing. Regarding the cream cheese, we would like to clarify that it is currently available at our breakfast restaurant. However, we understand that it may not have been clearly displayed or sufficiently noticeable, making it difficult for you to find. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. We will review the presentation and signage of our breakfast items to ensure they are easier for our guests to identify. We also appreciate your comments regarding the quality of the bread and the overall breakfast selection. Your feedback has been shared with the relevant department for further review and improvement. Regarding the billing issue, we sincerely apologize for the inconvenience you experienced. We will review the billing details internally to verify the matter and ensure that the charges were processed correctly. Thank you again for sharing your valuable feedback. Your comments are important to us and help us identify areas where we can improve. We hope to have the opportunity to provide you with a much more satisfactory experience in the future. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. We are particularly sorry that our room, bedding, breakfast, and in-room coffee amenities did not meet your expectations. Regarding breakfast, we sincerely regret that the selection and items provided did not meet your expectations. In particular, we would like to clarify that cream cheese was available with the bagels; however, as it was not accompanied by a separate label, it may not have been easily noticeable. We sincerely apologize for any inconvenience or confusion this may have caused and will improve our menu labeling and signage so that our guests can more easily identify the items available. We also appreciate your comments regarding the variety and price of our breakfast. Your feedback has been shared with the relevant department, and we will continue to review and improve our breakfast selection and overall service to enhance our guests' satisfaction and provide better value. Regarding the in-room coffee amenities, coffee creamer is available upon request at the Front Desk. However, we sincerely apologize that we did not provide sufficient information about this service in advance. We will review and improve our related guest information so that our guests can enjoy the in-room coffee amenities more conveniently. We also appreciate your comments regarding the comfort of the bed and will share your feedback with the relevant department for further review and consideration. Once again, we sincerely apologize that we were unable to provide you with the comfortable and enjoyable stay you expected. We truly appreciate your honest feedback, as it helps us identify areas where we can improve and provide better service. Should you give us another opportunity in the future, we sincerely hope to provide you with a much-improved experience and a more comfortable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you were satisfied with the kindness of our staff and the cleanliness of our facilities. Please do not worry about your Korean language skills at all—we were happy to assist you during your stay. We are also pleased that our luggage storage service after check-out helped make your last day in Seoul more comfortable and convenient. Thank you once again for your warm words. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to ibis Styles Ambassador Seoul Myeongdong on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you enjoyed our convenient location near Myeongdong Station, the comfort of your room, and our daily breakfast. We are also glad that you appreciated the option of enjoying breakfast outdoors. We appreciate your honest comments regarding the room views. As our hotel is located in the heart of central Seoul, some rooms may have a view of the neighboring building depending on their location. We understand that this may not meet every guest's expectations. Regarding our fitness room, we understand your comments about its size and equipment. Our fitness facility is designed as a compact space with basic equipment, and we appreciate your feedback as it helps us understand our guests' expectations. Our private sauna and spa facilities are operated separately from the complimentary hotel facilities and require advance reservation and an additional fee. We understand that this may have been unexpected, and we appreciate your feedback. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back to ibis Styles Ambassador Seoul Myeongdong and provide you with an even more enjoyable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location and found it easy to access Seoul and the surrounding attractions. We also appreciate your honest comment regarding the room size. As our hotel is located in central Seoul, our rooms are designed with a compact and practical layout. We understand that the space may feel limited for some guests, and we appreciate your understanding. Thank you again for staying with us. We hope to have the pleasure of welcoming you back to ibis Styles Ambassador Seoul Myeongdong on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location and found the hotel clean and comfortable. We are also pleased that our helpful and friendly staff made your stay more enjoyable. Your positive feedback is greatly appreciated and will be shared with our team as encouragement to continue providing warm and attentive service. We hope to have the pleasure of welcoming you back to ibis Styles Ambassador Seoul Myeongdong on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Liebe Gäste, vielen Dank für Ihre ausführliche und humorvolle Bewertung! Es freut uns sehr, dass Sie unsere zentrale Lage, die hervorragende Anbindung an öffentliche Verkehrsmittel und besonders den herrlichen Blick auf den N Seoul Tower von unserer Dachterrasse im 21. Stock genießen konnten. Auch Ihre positiven Worte über unser freundliches und hilfsbereites Team sowie unseren Zimmerservice wissen wir sehr zu schätzen. Gleichzeitig danken wir Ihnen für Ihre ehrlichen Hinweise zur Klimaanlage und zum Straßenlärm. Es tut uns leid, dass die Klimaanlage während Ihres Aufenthalts nicht immer so funktioniert hat, wie Sie es eingestellt hatten. Wir werden Ihre Rückmeldung an unser zuständiges Team weitergeben und die Anlage entsprechend überprüfen. Da unser Hotel an einer zentralen Kreuzung im Herzen Seouls liegt, kann es insbesondere in einigen Zimmern zu Verkehrsgeräuschen kommen. Wir verstehen, dass dies für Gäste, die eine besonders ruhige Schlafumgebung bevorzugen, störend sein kann, und werden Ihren Hinweis bei zukünftigen Aufenthalten gerne berücksichtigen, soweit es die Zimmerverfügbarkeit erlaubt. Vielen Dank nochmals für Ihre freundlichen und offenen Worte. Wir hoffen, Sie bei Ihrem nächsten Seoul-Besuch wieder bei uns begrüßen zu dürfen! Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to hear that you appreciated the cleanliness of our hotel, the friendliness of our Front Desk team, our convenient location near public transportation, and the excellent water pressure in the shower. We are also pleased that you enjoyed the exceptional views of N Seoul Tower from our rooftop restaurant. We sincerely appreciate your detailed comments regarding the room size, limited wardrobe space, automatic hallway lighting, and the automatic toilet functions. We understand that these features may be less convenient, particularly for guests sharing a room or those who are sensitive to light and sound at night. Your feedback is very valuable, and we will share it with the relevant teams for consideration as we continue to improve our guests' comfort and experience. Thank you again for your valuable feedback and for considering staying with us again. We hope to have the pleasure of welcoming you back to ibis Styles Ambassador Seoul Myeongdong on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a great experience during your recent stay and that you found our compact yet well-designed rooms comfortable and equipped with everything you needed. We are also pleased to know that our check-in and check-out services were smooth and that our staff made a positive impression on you. It is especially wonderful to hear that you enjoyed our central location, with convenient access to Myeongdong, Namsan Tower, Gyeongbokgung Palace, and other popular attractions in Seoul. Your kind comments are a great encouragement to our entire team. We sincerely hope to have the pleasure of welcoming you back to ibis Styles Ambassador Seoul Myeongdong for another enjoyable stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an overall good experience and appreciated our convenient location. We also appreciate your honest comments regarding the size of our reception and storage areas, as well as the room size and overall value for money. As our hotel is located in the heart of Myeongdong, our facilities and guest rooms are designed with a compact and efficient concept. Nevertheless, we understand that comfort and space are important parts of the guest experience, and we will share your feedback with the relevant teams for future improvement. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide you with a more comfortable and satisfying stay. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for taking the time to share such a detailed and wonderful review of your six-night stay with us. We are delighted to hear that you enjoyed our convenient location, with Myeongdong shopping streets, the subway station, and the airport limousine stop all within easy walking distance. We are also pleased that you found your room comfortable, enjoyed the city view and natural light, and appreciated the Japanese-style toilet. It is especially wonderful to hear that our Front Office team provided you with a quick, efficient, polite, and helpful check-in experience. Your kind words will certainly be shared with our team as encouragement. We also appreciate your comments regarding our breakfast selection. While we are glad that you found it adequate, we will share your feedback with our Food & Beverage team as we continue to review and improve our breakfast offerings. We are happy to know that the WOWPASS machine in our lobby was convenient and easy to use during your stay. We aim to provide practical facilities that make our guests' travels around Seoul more comfortable and convenient. Thank you once again for choosing ibis Styles Ambassador Seoul Myeongdong. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for sharing your wonderful feedback with us! We are delighted to hear that our team went the extra mile to accommodate your requests and ensure you had a comfortable and enjoyable stay. It is also wonderful to know that you found the bed, blanket, and pillows comfortable, and that the room provided a pleasant amount of space for your stay. Your kind words are a great encouragement to our entire team and motivate us to continue providing warm and attentive service to our guests. We truly appreciate your support and look forward to welcoming you back to ibis Styles Ambassador Seoul Myeongdong on your next visit to Seoul! Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Thank you for taking the time to share your detailed feedback with us. We are pleased to know that you found our hotel clean and that the air conditioning was comfortable during your stay. We also appreciate your understanding regarding the nearby dining options and are glad that our team was able to guide you to a nearby convenience store when other options were closing. However, we sincerely apologize for the shortcomings you experienced during your stay, particularly regarding our breakfast service. We are deeply concerned to hear that several hot food items, including the porridge, were not maintained at an appropriate serving temperature. Food quality and safety are among our highest priorities, and we sincerely regret that the breakfast experience caused you physical discomfort. We take your comments very seriously and will share them with our Food & Beverage team for an immediate review of food temperature control and buffet management. We also apologize that the breakfast area was not fully prepared when you arrived, including the cereal station and empty milk container. We understand how disappointing this must have been, especially after waiting for the breakfast service to begin. Your feedback regarding the availability of breakfast from an earlier time has also been noted and will be shared with the relevant team for consideration. Regarding the warm soy milk, we sincerely regret that there was no clear indication of its temperature. We understand how this affected your breakfast experience, and we will review the signage and service arrangement to ensure that the available options are clearly communicated to our guests. We are also sorry that assistance with your luggage was not available when you needed it. We understand that luggage assistance can be particularly important after a long day of travelling, and we will continue to remind our team to be attentive and proactive in assisting our guests whenever possible. Your comments regarding the location and nearby dining options are also appreciated. While we are fortunate to be located in the Myeongdong area with convenient access to shopping, transportation, and convenience stores, we understand that some restaurants may close earlier than expected, particularly later in the evening. We sincerely regret that your overall breakfast experience fell so far below your expectations. Your detailed feedback has highlighted several areas where we need to improve, and we will use your comments to strengthen our breakfast preparation, food temperature control, buffet monitoring, and guest service. Thank you again for bringing these concerns to our attention. We sincerely hope to have the opportunity to provide you with a much better experience should you visit us again.Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you appreciated our convenient location, which made it easy for you to explore Seoul. We are also pleased that you enjoyed our breakfast and were satisfied with the friendly service provided by our staff. Your kind words are a great encouragement to our entire team. We will continue to do our best to provide a comfortable and enjoyable stay for all our guests. We look forward to welcoming you back to ibis Styles Ambassador Seoul Myeongdong on your next visit to Seoul. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong

Dear Guest, Warm greetings from ibis Styles Ambassador Seoul Myeongdong! Thank you for taking the time to complete the survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Sincerely, Yun, Front Office Manager ibis Styles Ambassador Seoul Myeongdong