I've stayed at ibis Jakarta Raden Saleh several times since it opened in 2024, and I honestly can't remember a single stay that went off without a hitch. At first I chalked it up to growing pains — it was a new property, these things happen. But two years and several stays later, including my most recent one from 21–23 August 2026, I'm finding it harder and harder to call these isolated incidents. I want to focus on that most recent stay, since it's the one I actually have evidence for. Before booking, I contacted the Front Office to check if a Premium Room was available for 21 August. They confirmed one was, on a smoking floor. On the strength of that, I booked through the ALL Accor app — reservation QPHSJCDD, 21–23 August. I'd also planned to document the stay on social media, so I was genuinely looking forward to it, both as a returning guest and an ALL member. Then, on the morning of the 21st, when I called to reconfirm, I was suddenly told all Premium Rooms were booked solid until the 24th. That didn't square with what I could see for myself. I checked the ALL Accor app and a couple of third-party booking sites, and Premium Rooms were still showing as available for sale on 22–23 August. I have screenshots. Here's the part that really bothers me: this isn't the first time. It's happened more than three times now. Over multiple stays I've tracked Premium Room availability against my actual dates, and the pattern is consistent — rooms that show up as available, and that could reasonably be used for an upgrade, get called "fully booked" while I'm staying there, and then mysteriously reopen the moment I check out. I know inventory management is the hotel's call. A room showing as available for sale doesn't obligate them to hand it to any particular guest, and I know ALL membership benefits come with their own terms and conditions. That's not what I'm arguing. My issue is the pattern itself — the room category is "unavailable" for the entire length of my stay, then becomes available again right after I leave. That timing is hard to explain away. And it's not just me. Other members in my circle have told me the same thing: they're never proactively offered an upgrade, even when Premium Rooms appear to be sitting open during their stay. Once you hear the same story from enough different people, "coincidence" stops being a satisfying explanation. What made this particular stay more frustrating is what happened after I showed the front desk evidence that Premium Rooms were still listed for 22–23 August. Only then was I offered the chance to move into one the next day. Which raises an obvious question: if the room could be offered the next day, why wasn't that option put on the table to begin with? Why did I have to push back, dig up evidence, and basically force the issue before an alternative magically appeared? A hotel doesn't owe every guest a yes. But it does owe accurate information, some transparency, consistency, and a real attempt at making things right when it drops the ball. Making a guest prove that a "fully booked" room isn't actually fully booked before offering an alternative isn't good service recovery — it's the opposite. Then there was the parking. I wasn't allowed to park in front of the lobby, even though the space was empty and cordoned off with cones. I was told it was reserved for "VIP" guests — while other cars were still using it. As a long-time ALL member and repeat guest, I couldn't help wondering if I'd been quietly reclassified as a "VUP" — Very Unimportant Person. I say that jokingly, but the double standard made it feel pretty real. What's frustrating is that there's no clear, stated policy on VIP parking at all. At other ibis properties — even ibis budget — I've had a completely different experience. Hotels have called ahead to confirm my arrival, asked if I was driving, and set aside a member parking spot. Some have even had the AC running before I arrive at the hotel. None of that is a luxury ask. It's just basic recognition of a returning guest. Which is exactly why the contrast at ibis Jakarta Raden Saleh stands out. I'm not asking for special treatment because I'm a member — I'm asking for the same clarity and consistency I've gotten at other ibis hotels. I was also turned away from the public EV charging station, where I'd planned to charge my PHEV, which is fully capable of using it. Security told me the space was "for EV only." That's a strange line to draw — a public charger should be for any compatible electrified vehicle, not a reserved parking spot for one category of car. And then, not long after, I watched an EV sit in that same spot without actually charging. I wasn't asking for preferential parking. I was asking to use a charging station for what it's meant for. If the hotel genuinely restricts that charger to BEVs and excludes PHEVs, fine — but that policy should be posted and applied consistently. Otherwise, calling it "EV only" while letting a car occupy the bay without charging just makes it look less like a charging policy and more like a convenient excuse to reserve a parking space. A charging station should be for charging vehicles, not an EV-exclusive red carpet. What bothers me most is that none of this is new. I've been coming back to this hotel since 2024, and the issues keep repeating. At some point, calling the same problem an "isolated incident" every time stops holding up. I get that ibis is an economy brand — I'm not expecting five-star treatment. But accuracy, consistency, transparency, and basic hospitality shouldn't be premium add-ons. I also still haven't seen anything resembling real service recovery from this property, not for me, not for my team, and not for anyone else in my community who's raised similar concerns. One last thing. I sincerely hope this doesn't get the standard reply — "we're sorry your experience didn't meet expectations," followed by a line about "appropriate measures" being taken. I'm not looking for a template apology. I want accountability, an actual explanation, and some sign that the real issue has been understood. A generic apology is fine for one-off feedback. But after multiple stays and years of the same problems, another carefully worded paragraph about how "valuable my feedback is" isn't going to land the same way as an honest explanation of what happened and what's actually going to change. When the same problem keeps happening, the fix isn't a better-written apology. I hope management reads this not as a complaint about one room, one parking spot, or one stay, but as feedback about a recurring pattern in communication and guest handling. Funny enough, after being told over and over that Premium Rooms were "fully booked," the one thing that was never in short supply was another explanation for why nothing could be done. That's the impression ibis Jakarta Raden Saleh has left me with.

I have been staying with my familly for my wedding events on nearby venue, the Hotel was surprisingly very affordable and comfortable for us, the satff was super kind and hospitable. Especially dian the Front Desk Agent who really took care of us and deliver all the things I need wellcoming my Familly. The food is okay but their oxtail soup is outstanding! If I could give something to improove in my opinion is the time they took to make the food if you order ala carte

This ibis is a comfortable stay in busy Jakarta. It is also close to the national monument and central malls

This Ibis is special in a sense that it delivers indulgence at such an affordable price. I appreciate highly their friendly and quality services as well as the cleanliness.

Excellent Hotel Location Great location, comfortable stay, friendly team, and excellent service. A pleasant experience overall and I would happily stay again.

Overall ok, but the gathering on the rooftop sometimes resulting noisy ambience distracted my family nap

I like it, thank you

Great breakfast menu that have indomie 😁

The front desk was able to accommodate our really late check in. The room was fantastic and overall great experience

Very surprised with the room; the cleanliness, the design, the technology. Just above my expectation, and I'm sure that Ibis Raden Saleh must be one of the best Ibis worldwide. Very well done.

While my overall experience was acceptable and I appreciated the complimentary cake, there were a few shortcomings. I did not receive the complimentary room upgrade as expected. Furthermore, I noticed some cleanliness issues: the bathroom required more thorough cleaning, and the bedsheets had visible stains. I hope management addresses these standards for future guests.

Hopefully next time the key card wont have any trouble being put in for the electricity because before the technician came and put in a new card, the electricity repeatedly turned on and off for more than 10x in a minute and i was using the key card given by the hotel. And near the complimentary water, coffee, and tea, there are lots of small red ant, please pay more attention to these little problems. Overall i had a pleasant stay in ibis raden saleh, thank you

The location is very easy to reach, the room so good and clean, all of the staff are very nice.

Helpful and friendly staff. Convenient location. Grey towels, linens doesn’t feel fresh, late night and early morning noise 3 out of the 5 days stay, cleaning not great.

Everything was perfect The cleaning, location, price, breakfast,hotel staff, facilities in the room I would definitely re book here when back to Jakarta

I have stayed here for more than a week. The location was good, the staff was helpful, and the room was comfortable.

Perfect

The room is very clean and smells good, well located, staf very friendly. All the best.

The hotel is in a good location, staff are very nice but rooms are not cleaned or maintained properly. Attention is needed to this, the bathroom leaked, the kettle leaked, housekeeping failed to replace things like coffee sachets.