Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.3/5 4,056 reviews

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Novotel London Canary Wharf - Image 1
Novotel London Canary Wharf - Image 2
Novotel London Canary Wharf - Image 3
Novotel London Canary Wharf - Image 4
40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • Green Key Certified - We 100% commit to sustainable business practices

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Twin Room

Photo out of - Superior Twin Room

Bespoke designer interiors and latest advanced technology enabled rooms with 55inch HDTV and high speed WiFi. Each room includes an allergy free pillow, a work desk, seating area and central bedside control panel. Located between the 4th and 27th floor.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 21 m² / 226 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Perfect for families, this room features a double bed and a single sofa bed, comfortably accommodating up to 2 adults and 1 child. Each room includes an allergy free pillow, a work desk, seating area and central bedside control panel.

Max. number of persons
3
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

See availabilities

Located on the higher levels of the hotel, enjoy a unique package including a full range of Novotel amenities, plus bathrobe and slippers.

Max. number of persons
2
Area
From 21 m² / 226 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Kettle
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Rooms feature wheelchair turning space, alarm cords, wheel in shower, bathroom grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual or vibrating fire alarms on request or installed. Located between the 4th and 35th floor

Max. number of persons
2
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • High speed internet

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Executive Suite

Photo out of - Executive Suite

Located on levels 33 to 35, you will a separated living area, full range of Novotel amenities, bathrobe and slippers.

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Suite

Executive Terrace Suite

Photo out of - Executive Terrace Suite

This individual terrace Suite is located on the 8th floor with an outdoor deck area and luxury freestanding bath is ideal for a special occasion. The Suite includes full range of Novotel amenities, bathrobe and slippers.

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Nespresso machine
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • 55'/140 cm screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 313 rooms
  • 32 rooms for people with reduced mobility
  • 313 non-smoking rooms
  • 39 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Shoe shine machine

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

9 Meeting rooms

Well-being

Swimming Pool

  • Covered
  • On site

Novotel Canary Wharf Gym

  • On site
  • Sauna room
Book

CANARY COFFEE

Photo out of - CANARY COFFEE

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee

Cooking style
Cafe
Capacity
32
Accessibility
Accessible service
E14 9TP London, United Kingdom
Telephone +44 203530500

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Vegetarian menu

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee

Lounge in the sky and admire breath taking 360 degree views across the London skyline - take the chance to perch inside at the rooftop bar or unwind on the terrace. For reservations, dress code and age policy, please visit bokanlondon.co.uk

Start your day with a delicious breakfast served in our restaurant, where you can enjoy stunning views over London. From wholesome, healthy options to indulgent treats, our breakfast selection has something for everyone-helping you fuel up for the day

The gym offers high-quality cardio and weight-lifting equipment including treadmill, cross-trainer and exercise bike.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,056 reviews

Customer review rating 5.0/5

Angela M. Friends - Confirmed reviews ALL

Customer review rating 2.5/5

Padmaja P. Business - Confirmed reviews ALL

Customer review rating 4.0/5

Robert A. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Levena R. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Melica B. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Padmaja P. Business - Confirmed reviews ALL

Came in early, but no option to early checkin.

Customer review rating 4.0/5

Robert A. Families - Confirmed reviews ALL

A good hotel with a bar and restaurant on floors 37&38 . The views over London and the river Thames were amazing. The staff were friendly and helpful,the room clean and bright with the hotel being overall functional rather than beautiful.

Customer review rating 3.5/5

Levena R. Couples - Confirmed reviews ALL

I loved the hotel and the room was really nice but the other facilities were poor. The changing room for the wellbeing centre was smelly and the towels were just thrown down, no laundry bag for dirty towels. The location of the hotel made it difficult for parking we were told by the staff at novotel to park westferry parking stating it was the closet, although it was cheaper than others it definitely wasn't not the closest. The shower was full of grime and needed cleaning. The shower head was full of limescale but the bed was very comfortable I had the best sleep here and would come again just to sleep.

Customer review rating 4.5/5

Melica B. Couples - Confirmed reviews ALL

well located lovely hotel and great amenities, loved the special complimentary touches for my boyfriends birthday, great view and very clean overall, spacious and comfortable would definitely come back again, just couldn’t get the tv to work bcs of remote and mirroring issues but regardless very nice thank you

Customer review rating 3.5/5

Nicholas S. Business - Confirmed reviews ALL

From my arrival, the greetings and welcome from the front desk staff was nothing close to warm and welcoming. I felt as though I was a disturbance. I’m sorry to say that the only kind and lovely staff were the Black people, housekeepers, and the very sweet young lady working the restaurant at breakfast. I come to London frequently. I shall not use your hotel again despite its convenience.

Customer review rating 2.0/5

Amanda B. Couples - Confirmed reviews ALL

We stayed here for our anniversary 9 years ago and stayed again this weekend for a birthday. Couldn’t help but feel that the standard has really deteriorated.

Customer review rating 3.5/5

Swee S. C. Business - Confirmed reviews ALL

Location is a bit further from Canary Whatf Elizabeth Line station than expected. Room is not the size & furnishings expected of a Novotel. TV is relatively outdated & programs available are limited for Novotel.

Customer review rating 4.5/5

Chris B. Couples - Confirmed reviews ALL

Great hotel, nice rooms and facilities, the pool and the sauna were great after a long day sightseeing. The restaurant was amazing, thank you.

Customer review rating 4.5/5

Katherine J. Families - Confirmed reviews ALL

We had a lovely stay, the room was lovely the only thing was there were signs of wear and tear in room stains on chairs etc but room was lovely otherwise.

Customer review rating 2.5/5

Khaled A. Couples - Confirmed reviews ALL

Excellent customer service. Dated, confined rooms that are quite basic.

Customer review rating 4.0/5

Nikhil P. Couples - Confirmed reviews ALL

Very convenient for an overnight stay in London while celebrating an anniversary with a dinner at Bokan 37. Room was clean modern and great facilities. We like the swimming pool and gym looked well equipped (not used). Downside was non working shower next to the pool and changing room only had one shower and toilet which doubled as the disabled toilet and shower.

Customer review rating 4.0/5

Nora M. Business - Confirmed reviews ALL

Perfect for our work trip. Ideal location, great staff, at reception, in the restaurant and room services. Nice bath products, too. Love the breakfast room and bar with panoramic views. I gave it an 8 out of 10, cause it's not quite up to 4 star. The bed was very comfortable, but otherwise the room fittings are a bit cheap, gym and pool are so tiny they are barely usable, for more than 2 or 3 people at a time. The decor is a matter of taste, but to me eyes the foyer is disastrous. Looks really tacky. They could have made it stylish and modern, which would have worked perfectly with the architecture, rather than all the fake wood, wharf-themed decor that makes it feel like the entrance to a ride at a second rate theme park. It was full of pound shop Halloween decorations, last weekend. Hideous! But overall the experience was really positive.

Customer review rating 4.5/5

Laureen R. Business - Confirmed reviews ALL

Very nice hotel, nicely located

Customer review rating 4.0/5

Katrina G. Business - Confirmed reviews ALL

Great stay. The room was comfortable and very quiet even though I was right by the lifts. The hotel gym was also a good experience. The room was very clean but there was a bit of an unpleasant smell which must have been coming from the bathroom (not bad enough for me to need to report it but was noticeable when coming in from outside). The smell was a bit better on day 2 so seemed to be temporary. Breakfast options were very good.

Customer review rating 4.5/5

Christopher B. Couples - Confirmed reviews ALL

Fantastic hotel, good location. Good platinum recognition, fantastic upgrade and very polite receptionist at check in.

Customer review rating 5.0/5

Irika M. Friends - Confirmed reviews ALL

I had a lovely stay, staff were very friendly and kind

Customer review rating 5.0/5

Marcello D. Business - Confirmed reviews ALL

Stayed for two nights during a business trip. Rooms were comfortable, clean and had everything necessary. Great location in Canary Wharf.

Customer review rating 4.5/5

Hamar M. Business - Confirmed reviews ALL

Comfortable and good quality / cleanliness

Customer review rating 3.5/5

Samuel A. Friends - Confirmed reviews ALL

The hotel is well located, with a welcoming entrance, comfortable beds and pleasant rooms. Unfortunately, the experience was let down by several unnecessary frustrations. Check-in was particularly disappointing. We waited around 15 minutes while another guest was having a disagreement with reception staff. Despite other queues moving and another check-in desk opening, nobody acknowledged our wait or offered to help. I’d also checked in online beforehand, but still had to go through additional formalities, making the online process feel rather pointless. Once we reached our room, the electrics tripped. Thankfully, staff resolved this quickly. The bathroom door arrangement was also rather awkward when sharing a room with a friend, offering less privacy than expected. On the positive side, the room itself was nice, the beds were comfortable, and the views were good despite nearby construction. Checkout was also quick and efficient, exactly as I’d hoped check-in would be. Overall, a perfectly decent hotel, but too many avoidable issues made the experience feel less smooth and professional than expected.

Other web-users rate our hotel

  • 1,555 reviews 9.5/10 Location
  • 3,290 reviews 7.7/10 Room
  • 2,761 reviews 8.2/10 Service
  • 38 reviews 4.4/10 WiFi
  • 1,146 reviews 5.7/10 Cleanliness
  • 888 reviews 7.5/10 Breakfast
  • 443 reviews 5.2/10 Value
  • 428 reviews 8/10 Bar

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