Hotel Royal St. Georges Interlaken - MGallery Collection 4.5 stars

Customer review rating (ALL Rating) 4.7/5 1,204 reviews

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Hotel Royal St. Georges Interlaken - MGallery Collection - Image 1
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Hotel Royal St. Georges Interlaken - MGallery Collection - Image 4
Hoeheweg 139, 3800 INTERLAKEN, Switzerland

Description

Hotel extras

  • Air conditioning in all rooms

  • Brasserie St. Georges with terrace

  • Family rooms

  • Ideal location in downtown

  • Historic hotel with a romantic atmosphere

Our accommodation(s)

Book this hotel
Room 1

Single Bed

Historic, customized rooms in Baroque style with A/C, no balcony

Photo out of - Historic, customized rooms in Baroque style with A/C, no balcony

Classic Einzelzimmer mit Einzelbett, klimatisiert ohne Balkon, mit Dusche oder Wanne. Minibar, Safe, Flatscreen TV, Telefon, Wasserkocher, Gratis-Wlan. Zimmer sind individuell und können von den Bildern abweichen

  • Views:

    City View or Courtyard View

  • Most of the accommodation:

    Corner Room

Max. number of persons
1
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 1 pers. max
  • 16 m² / 172 sq ft
  • Bedding 1 x Single bed(s)
  • Views: City View or Courtyard View
  • Most of the accommodation: Corner Room
See availabilities

Room

Historic, customized rooms in Baroque style with A/C and balcony

Photo out of - Historic, customized rooms in Baroque style with A/C and balcony

Royal superior room with twin or double bed (25-28 m²), balcony, mountain view, shower or tub. Minibar, safe, flat-screen TV, phone, Nespresso, free WIFI. Rooms are customized and may differ from images.

  • Views:

    City View or Mountain view

  • Most of the accommodation:

    Balcony

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Nespresso machine
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room

Modern, air-conditioned rooms, without balcony

Photo out of - Modern, air-conditioned rooms, without balcony

Premium room with twin or double bed in a modern design and with air conditioning (25-27 m²) without balcony, with shower. Minibar, safe, flat-screen TV, phone, Nespresso machine, free WIFI.

  • Views:

    City View or Hills view or Mountain view

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Shoe polisher
  • Slippers

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Room

Modern, air-conditioned rooms, with balcony

Photo out of - Modern, air-conditioned rooms, with balcony

Executive room with twin or double bed in a modern design and with air conditioning (25-27 m²) with balcony, shower. Minibar, safe, flat-screen TV, phone, Nespresso machine, free WIFI.

  • Most of the accommodation:

    Balcony

Max. number of persons
3
Area
From 25 m² / 269 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Illy coffee machineAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Historic furnished and air-conditioned Royal Suite partly in Baroque style with balcony

Photo out of - Historic furnished and air-conditioned Royal Suite partly in Baroque style with balcony

Royal Suite with double bed (538 sq. ft.), air-conditioned, partly with balcony, mountain view, shower and bathtub. Mini-bar, safe, flatscreen TV, phone, Nespresso, free WIFI. Customized rooms may vary from the pictures

  • Views:

    City View or Mountain view

Max. number of persons
4
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

Air-conditioned family studio, 1 large bed, living area with kitchen

Photo out of - Air-conditioned family studio, 1 large bed, living area with kitchen

215 sq. ft., air-conditioned family studio for up to 2 people, kitchen with fridge, dishwasher, hob and Nespresso machine, separate WC, shower, room not accessible by lift.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 26 m² / 279 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Nespresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Satellite/cable colour TV
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Shoe polisher

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Hotel Royal St. Georges Interlaken - MGallery Collection

Hoeheweg 139
3800 INTERLAKEN
Switzerland

GPS:46.688656, 7.862805

Telephone
Fax +41 33 823 30 75

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 98 rooms
  • One room for people with reduced mobility
  • 98 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

2 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request
  • On site
  • Outdoor parking
  • Private
  • 46 parking spaces
  • Parking opened 24/7

  • Parking pricing: 30 CHF 30 CHF Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking
  • Electric car recharging units 3,7 kVA
  • Electric car recharging units 7 kVA
  • Electric car recharging units 11 kVA
  • Electric car recharging units 22 kVA
  • TESLA recharging units

Security

  • Sprinkler
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

BRASSERIE ST. GEORGES

Photo out of - BRASSERIE ST. GEORGES

Whether you enjoy classic French cuisine or Swiss specialties, we use fresh ingredients from local producers to create exquisite and healthy dishes.

Chef name
Adrien Lecuru
Capacity
80
3800 Interlaken, Switzerland
Telephone +41 33 822 75 75
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Pet allowed
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Whether you enjoy classic French cuisine or Swiss specialties, we use fresh ingredients from local producers to create exquisite and healthy dishes.

Great days always start with a good breakfast featuring tasty treats and healthy options!

Pamper yourself with our Finnish and bio sauna as well as our steam bath

For weddings, civil unions, birthdays or reunions of family or friends, the hotels in the MGallery collection offer guests a unique experience, in a remarkable setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,204 reviews

Customer review rating 1.5/5

Jayshreeben M. S. Families - Confirmed reviews ALL

Dear Ms. S., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found our Reception and Bar teams kind and welcoming. We sincerely regret, however, your experience with our Restaurant team. Being turned away at 21:20 despite the published opening hours understandably caused frustration, and we apologize for the manner in which this was handled. We also take note of your comments regarding the breakfast selection and consistency. Your feedback has been shared with the relevant teams for review and improvement. Please accept our sincere apologies for the disappointing experience. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 5.0/5

Vincenzo C. Couples - Confirmed reviews ALL

Dear Mr. C., Thank you very much for your wonderful 10/10 rating and for your enthusiastic feedback. We are absolutely delighted to know that you consider us “the best in Interlaken” and that every aspect of your stay, from your accommodation and breakfast to our service and facilities, met your expectations. Your perfect scores across all categories are a fantastic recognition for our entire team and a great source of motivation. It was a pleasure to welcome you, and we truly appreciate your loyalty as an ALL Silver member. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 4.5/5

Michele P. Families - Confirmed reviews ALL

Dear Ms. P., Thank you very much for taking the time to share your wonderful feedback and for your excellent 90/100 rating. We are delighted that you appreciated our convenient location, the ease of getting around Interlaken, and especially the friendliness and helpfulness of our team. We are particularly pleased to hear your kind recognition of our colleague Matheus, who will be delighted to know that he made such a positive impression during your family stay. Your compliments regarding our recommendations for meals and the overall service are greatly appreciated and will be shared with the team. Thank you again for your kind words and for your loyalty as an ALL Classic member. It was a pleasure to welcome you and your family. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 1.5/5

Calum M. Couples - Confirmed reviews ALL

Dear Mr. M., Thank you for taking the time to share your detailed feedback following your stay with us. We sincerely regret that your experience did not meet your expectations, particularly regarding the condition of your suite, the value for money and the service you received. We understand your disappointment given the rate paid and your expectations as an ALL Platinum member. We also apologize for the inconvenience caused by the lift being used for housekeeping operations and for the delay you experienced at the bar. Your comments regarding the parking information, WiFi and breakfast have also been noted and shared with the relevant teams. We appreciate your candid feedback, which highlights several areas where we need to improve the guest experience. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 4.5/5

John L. Families - Confirmed reviews ALL

Dear Mr. L., Thank you very much for taking the time to share such a wonderful review following your two-week stay with us. We are delighted to hear that you and your wife felt so warmly welcomed during your time in Interlaken. Your exceptional recognition of Algin is especially appreciated. His genuine attention to detail, from welcoming you back after your hiking days to remembering your preference for a bucket of ice, is exactly the kind of personalized hospitality we strive to provide. We will be delighted to share your kind words with him. Thank you also for your generous comments regarding my assistance during your stay. I am pleased that we were able to resolve the small issues you encountered quickly and efficiently. It is particularly rewarding to know that your experience as a new ALL Platinum member reflected the level of service you expect from Accor. Your recommendation means a great deal to the entire team. Kind regards, Pierre Mahon Front Office Manager

Dear Ms. S., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found our Reception and Bar teams kind and welcoming. We sincerely regret, however, your experience with our Restaurant team. Being turned away at 21:20 despite the published opening hours understandably caused frustration, and we apologize for the manner in which this was handled. We also take note of your comments regarding the breakfast selection and consistency. Your feedback has been shared with the relevant teams for review and improvement. Please accept our sincere apologies for the disappointing experience. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 5.0/5

Vincenzo C. Couples - Confirmed reviews ALL

Awesome!Top!

Dear Mr. C., Thank you very much for your wonderful 10/10 rating and for your enthusiastic feedback. We are absolutely delighted to know that you consider us “the best in Interlaken” and that every aspect of your stay, from your accommodation and breakfast to our service and facilities, met your expectations. Your perfect scores across all categories are a fantastic recognition for our entire team and a great source of motivation. It was a pleasure to welcome you, and we truly appreciate your loyalty as an ALL Silver member. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 4.5/5

Michele P. Families - Confirmed reviews ALL

Great staff, all were friendly and helpful. Good recommendations for meals

Dear Ms. P., Thank you very much for taking the time to share your wonderful feedback and for your excellent 90/100 rating. We are delighted that you appreciated our convenient location, the ease of getting around Interlaken, and especially the friendliness and helpfulness of our team. We are particularly pleased to hear your kind recognition of our colleague Matheus, who will be delighted to know that he made such a positive impression during your family stay. Your compliments regarding our recommendations for meals and the overall service are greatly appreciated and will be shared with the team. Thank you again for your kind words and for your loyalty as an ALL Classic member. It was a pleasure to welcome you and your family. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 1.5/5

Calum M. Couples - Confirmed reviews ALL

Hotel was ok, but very dated. No luxuries in the suite. Only one lift, which was constantly in use by the staff - I don’t want to share a loft with dirty bed linen. Slow service at the bar. For 1000chf a night I expect much better.

Dear Mr. M., Thank you for taking the time to share your detailed feedback following your stay with us. We sincerely regret that your experience did not meet your expectations, particularly regarding the condition of your suite, the value for money and the service you received. We understand your disappointment given the rate paid and your expectations as an ALL Platinum member. We also apologize for the inconvenience caused by the lift being used for housekeeping operations and for the delay you experienced at the bar. Your comments regarding the parking information, WiFi and breakfast have also been noted and shared with the relevant teams. We appreciate your candid feedback, which highlights several areas where we need to improve the guest experience. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 4.5/5

John L. Families - Confirmed reviews ALL

We had a lovely 2 weeks stay with the team in Interlaken. I'm a recent Accor Platinum member and this stay really showed me what Accor are capable of. An absolute standout employee was Algin who worked at the front desk, he really made my wife and I feel right at home! Each day he'd great us with a smile after we returned from a long day of hiking and exploring, he'd ask about our day and provide suggestions for other activities in the area for the following day. He also notice rather quickly we liked a bucket of ice to chill drinks at the end of the day and many days he proactively suggested bringing us a bucket without me even asking. Outstanding service! If nothing else I would return to stay again and recommend friends and family to book a stay due to Algin's above and beyond customer service. Pierre the FO manager was also exceptional. We had 2 service hiccups during our stay, minor things but with just an email to Pierre and he resolved both quickly and efficiently.

Dear Mr. L., Thank you very much for taking the time to share such a wonderful review following your two-week stay with us. We are delighted to hear that you and your wife felt so warmly welcomed during your time in Interlaken. Your exceptional recognition of Algin is especially appreciated. His genuine attention to detail, from welcoming you back after your hiking days to remembering your preference for a bucket of ice, is exactly the kind of personalized hospitality we strive to provide. We will be delighted to share your kind words with him. Thank you also for your generous comments regarding my assistance during your stay. I am pleased that we were able to resolve the small issues you encountered quickly and efficiently. It is particularly rewarding to know that your experience as a new ALL Platinum member reflected the level of service you expect from Accor. Your recommendation means a great deal to the entire team. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 5.0/5

Jennifer R. Families - Confirmed reviews ALL

We had a great stay at the Hotel Royal St. Georges. The staff were super friendly as well as helpful. We needed recommendations on what to do on a rainy day and the front desk staff were more than happy to help suggest activities and routes to get there.

Dear Ms. R., Thank you very much for your wonderful feedback and for awarding us a perfect 100/100 rating. We are delighted to hear that you enjoyed our comfortable beds, beautiful accommodations and excellent location. It is especially rewarding to know that our Front Office team was able to assist with recommendations and practical routes during the rainy weather, helping you make the most of your time in Interlaken. Your kind words about our friendly and helpful team are greatly appreciated and will be shared with our colleagues. Thank you again for your generous review. We are delighted to know that you had such a memorable stay with us. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 3.5/5

Lisa G. Families - Confirmed reviews ALL

The hotel provides a comfortable stay with great staff who are very helpful. The air conditioning was also really good which was important during the heat wave.

Dear Ms. G., Thank you for sharing your feedback. We are pleased that you appreciated our helpful team and effective air conditioning, particularly during the heat wave. We sincerely regret that the Junior Suite and breakfast offering did not meet your expectations. Your comments regarding the limited choice and the lack of egg replenishment have been noted and will be shared with our Food & Beverage team for follow-up. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 3.5/5

Stefan I. Families - Confirmed reviews ALL

hi Comfortable room and appreciate the AC. The main desk employees were very friendly and welcoming. So was the porter. Kudos to him But overall there is a feeling that your hotel doesn't live up to the 4 stars status. - breakfast is below average on quality. - cleaning is not thorough. missing shower gel, tissues etc - the brasserie/restaurant is very average and so is service - overhearing personnel squabbling over tips is really underwhelming.

Dear Mr. I., Thank you for your honest feedback. We are pleased that you appreciated the comfortable room, air conditioning, and the warm welcome from our reception team and porter. We sincerely regret that the breakfast, housekeeping and restaurant service did not meet the standards you expected. We also take your comment regarding the staff interaction seriously and will address it with the relevant management. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 3.0/5

Satyamani O. Families - Confirmed reviews ALL

Good things 1. Room: The room was spacious, clean and comfortable. Overall, we were happy with the condition and space available. 2. Location: The location was very good. It is close to attractions such as Harder Kulm and also within easy reach of the main town. 3. Air conditioning: I was particularly glad that the room had air conditioning. Given the heat we experienced during our stay, this was absolutely necessary and made a big difference. Areas for improvement 1. Very delayed check-in: We arrived around 12:00 PM, so we did not expect the room to be ready at that time. However, the reception took our luggage and specifically told us that our room would be put on priority with housekeeping and prepared as soon as possible. We went out and returned at exactly 3:00 PM. When we asked about the room, we were told it would take another 20 minutes. We were fine with waiting and sat in the lobby. However, 45 minutes later, nobody had updated us. I eventually went back to reception and mentioned that we had been told 20 minutes and had already been waiting for 45 minutes. Before I had even finished explaining the situation, I was offered welcome vouchers. I appreciate the gesture, but as an Accor Gold member, I already receive welcome benefits. At that point, what we really needed was simply for the room to be ready and for someone to acknowledge the delay. The Front Office Manager then came over, but I felt that my feedback was initially being interrupted rather than properly heard. I nevertheless explained the issue, and we finally received our room at around 4:10 PM. This delay had a real impact on our plans because we missed the Lake Thun cruise we had planned to take that afternoon. Switzerland had impressed us with how efficiently and punctually everything generally operates, so this experience was particularly disappointing. Unfortunately, this was one area where our experience with the Accor hotel was very different from what we experienced elsewhere. 2. Extra bed was not ready: Even after the room was finally given to us, the extra bed was not prepared. Housekeeping had to come again after we entered the room to set it up. Considering how long we had already waited for the room, I would have expected everything to be ready when we were finally given access. 3. Birthday recognition: I had mentioned in a previous email that it was my birthday during the stay and had also asked about an upgrade. I understand that the historic room appeared available due to a system glitch and therefore the upgrade could not be provided. I was not expecting an upgrade to be guaranteed. However, since the hotel was aware that I was celebrating my birthday, I thought even a small gesture such as a birthday note or a small cake would have made the stay more special. 4. Breakfast Buffet: Even cleanliness at the restaurant was also pretty bad. I see bread crumbs every where. Maybe the cleaning is not prompt or they don't care. Overall feedback I came to Switzerland with very high expectations of Accor and expected a particularly good level of hospitality from a reputed international hotel group. Unfortunately, despite the hotel having a good room, excellent location and good facilities, the service experience was disappointing. Interestingly, during our Switzerland trip, we experienced better and more personal hospitality at some of the boutique hotels than at a reputed global brand like Accor. The property itself has many positives, but better communication, more proactive service and greater attention to special occasions would significantly improve the guest experience.

Dear Ms. O., Thank you for taking the time to share such detailed feedback. We are pleased that you enjoyed the spacious and comfortable room, our location and the air conditioning. We sincerely regret the delay during your arrival and the lack of communication, as well as the breakfast experience. We fully understand how disappointing this was, particularly as it affected your plans and occurred during a special occasion. Your comments regarding the extra bed, cleanliness and recognition of your birthday have also been noted and shared with the relevant teams. We appreciate your constructive feedback and will use it to improve the consistency and attentiveness of our service. Kind regards, Pierre Mahon Front Office Manager Hotel Royal St. Georges Interlaken – MGallery Collection

Customer review rating 3.5/5

Denise H. Couples - Confirmed reviews ALL

Upon check-in the bell service person gave us a map and explained our upcoming trip to Jungfraujoch. Front desk was friendly, but recommended a Korean BBQ place, Arre, but we didn’t care for it much. Room was clean and comfortable. Two improvement suggestions are: 1) Put at least one other mirror in the room, or even two. The only mirror was in the bathroom. 2) Breakfast buffet: The female hostess was not friendly - I don’t think I ever saw a smile. But the main issue was that it did not offer pancakes or waffles! I have been to many hotels in Europe and the U.S. and ALL OF THEM offer pancakes or waffles. I really missed having this for breakfast. However, I would still recommend the hotel to others. Good location.

Dear Ms. H., Thank you for your detailed feedback. We are pleased that you enjoyed the comfortable room, cleanliness, location and the helpfulness of our team, particularly our shuttle driver and bell service. We appreciate your suggestions regarding additional mirrors and the breakfast selection. We also regret that the breakfast service did not feel as welcoming as it should have, and will share your comments with the team. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 3.5/5

Mehul V. V. Couples - Confirmed reviews ALL

Nice property, but unfortunately, the room allotted to us was not up to the mark, especially paying the higher tariff and room category. Our stay could have been much more convenient and comfortable if we had been allotted a room in the main building. The room felt more like an outhouse, and the overall environment was not as cozy or welcoming as expected.

Dear Mr. V., Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you appreciated our property, the convenient location, and the service provided by our team, particularly our Food & Beverage colleagues during breakfast. We are also glad that the station drop-off service was helpful at the end of your stay. We sincerely regret, however, that the accommodation assigned to you did not meet your expectations, particularly in terms of its atmosphere and perceived value. We understand your disappointment, especially given the room category and rate paid, and appreciate your comments regarding the difference between the main building and other accommodation areas. Your feedback is valuable to us and has been shared with the relevant teams as we continue to review how we present and allocate our rooms and ensure that the experience matches our guests’ expectations. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 3.5/5

Liam N. Families - Confirmed reviews ALL

Good location interior and rooms bit dated in the main building

Dear Mr. N., Thank you for taking the time to share your feedback following your recent stay at Hotel Royal St. Georges Interlaken – MGallery Collection. We are pleased that you appreciated our central location, the character of the hotel, and the service provided by our team. In particular, we are grateful for your kind words regarding our colleague who assisted you with the transfer from the station, your luggage, and recommendations for exploring the local area. We will be sure to share your compliments with him. We also appreciate your honest comments regarding the condition of some of the rooms in our historic main building. We understand that certain areas may benefit from further updating, and your feedback is valuable as we continue to maintain and improve our property while preserving its historic character. We have also taken note of your comments concerning the breakfast selection and WiFi speed. These points have been shared with the relevant teams as areas where we can continue to improve the guest experience. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you and your family again and provide you with an even more enjoyable stay. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 5.0/5

Zaid D. Families - Confirmed reviews ALL

The front desk manager has been Pierre was super helpful to accommodate us. And we really appreciate his support to extend our stay although we didn’t have a confirmed reservation. Also shout out to Mohammad from the F&B who helped us a lot because we had 3 kids and it was hectic to manage, he was very attentive and supportive.

Dear Mr. D., Thank you very much for sharing such a wonderful review following your stay with us. We are truly delighted to hear that you had such a great experience at Hotel Royal St. Georges Interlaken – MGallery Collection. It was a pleasure for us to assist your family, and we are especially grateful for your kind words regarding the arrangements made to accommodate your stay. Your recognition of our team means a great deal to us. We are particularly pleased that Mohammad from our Food & Beverage team, as well as our bell team, made a positive difference during your stay. We will be sure to share your kind comments with them. We also appreciate your feedback regarding the time taken for room cleaning. We understand how important prompt housekeeping service is, particularly when travelling with children, and your comment will be shared with the relevant team. Thank you once again for your trust and for choosing to stay with us. We are delighted that, despite the initial reservation challenge, we were able to find a suitable solution for your family and contribute to a memorable stay. We look forward to welcoming you and your family back to Interlaken in the future. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 4.5/5

Jonathan T. Solo - Confirmed reviews ALL

This was my 3rd stay and I’ll be back again. I feel like the breakfast buffet was better in 2024, although the service staff has definitely increased.

Dear Mr. T., Thank you very much for taking the time to share your feedback, and especially for returning to Hotel Royal St. Georges Interlaken – MGallery Collection for your third stay. We are truly grateful for your continued trust and loyalty. We are pleased that, after the initial room issue, our reception team was able to assist promptly and arrange a more suitable room for you. We sincerely apologize for the cigarette smell in your original room, as this is certainly not the standard we aim to provide. We also appreciate your observations regarding our breakfast. Your comment that the variety was greater during your previous stay in 2024 is particularly valuable to us. We are continuously reviewing our breakfast offering, and your feedback will be shared with our Food & Beverage team as we work to improve the selection while maintaining the quality of our service. It is also encouraging to hear that you noticed an improvement in the number of service staff. We truly appreciate your recognition of our team's efforts. Thank you once again for your loyalty and for choosing to stay with us for a third time. We look forward to welcoming you back on your next visit to Interlaken and to making your fourth stay even more enjoyable. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 4.0/5

Mohammed E. A. Families - Confirmed reviews ALL

It was good stay with hotel, but the breakfast was same everyday , there should be some change in breakfast everyday

Dear Mr. A., Thank you for taking the time to share your feedback following your recent stay at Hotel Royal St. Georges Interlaken – MGallery Collection. We are delighted to know that you enjoyed our convenient location and had a comfortable stay with us. It is also encouraging to see that your overall experience was a positive one. We sincerely appreciate your constructive comments regarding our breakfast selection. We understand that for guests staying several nights, a greater variety can make a significant difference. Your suggestion to introduce more daily variation has been shared with our culinary team as we continually look for ways to enhance the breakfast experience for our long-stay guests. Thank you once again for your valuable feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back on your next visit to Interlaken and providing an even more enjoyable experience. Warm regards, The Management Team Hotel Royal St. Georges Interlaken – MGallery Collection

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

It was comfortable and relatively quiet. The shower floor was quiet slippery and may be due to residual hair conditioner. Needs attention. Dinner was pricey and in need of a few more options. Perhaps offer more appetizers of a different variety for those who do not want the full courses. Overall, nice place but too expensive.

Dear Mr. Kaegi, Thank you for taking the time to share your thoughtful feedback following your stay with us. We are pleased to know that you found your stay comfortable and relatively quiet, and that you appreciated the cleanliness and breakfast selection. We are especially grateful for your kind recognition of Mohammad’s personable and attentive service, which we will be happy to share with him. We sincerely regret the inconvenience regarding the slippery shower floor and appreciate you bringing this important point to our attention. We have also taken note of your comments regarding the dinner pricing and limited choice of lighter options. Your suggestions have been shared with our Food & Beverage team as we continue to refine our dining experience. Thank you again for your constructive feedback and for highlighting both the positive aspects and areas where we can improve. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 4.5/5

Fahad S. Families - Confirmed reviews ALL

from check in to check out everything was excellent.

Dear Mr. S., Thank you for taking the time to share your wonderful feedback following your stay at Hotel Royal St. Georges Interlaken – MGallery Collection. We are delighted to know that you enjoyed our central location, the comfort of your stay, and the air-conditioned accommodation. It is especially rewarding to hear that everything from check-in to check-out met your expectations. Your kind words are a great encouragement to our entire team. We also appreciate your constructive suggestions regarding our breakfast offering. Your comments about introducing a live egg cooking station and improving Wi-Fi speed have been noted and shared with the relevant teams as we continuously look for ways to enhance the guest experience. Thank you once again for your valuable feedback and for choosing to stay with us. We look forward to welcoming you and your family back for another memorable stay in Interlaken. Warm regards, The Management Team Hotel Royal St. Georges Interlaken – MGallery Collection

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

My stay at this hotel was disappointing due to several service issues. During my visit, the TV in my room was not working, and although I reported the issue, it was not resolved and no replacement or alternative solution was provided. I also experienced problems with the internet service, which affected my stay. I understand that technical issues can happen, but I was disappointed with the lack of effective solutions and follow-up from the hotel team. The responses I received did not resolve the problems I faced. Based on my personal experience, I would not choose to stay at this hotel again. I hope the management takes these comments as feedback to improve the quality of service and guest experience

Dear Mr. Alsiddiq, Thank you for taking the time to share your detailed feedback. We sincerely regret that your stay was so disappointing, particularly due to the unresolved issues with the television and internet connection. While technical difficulties can occasionally occur, we fully understand your frustration that the problems were not followed up with an effective solution or suitable alternative. This does not reflect the level of service and care we strive to provide, and your comments have been shared with the relevant teams for review. Please accept our sincere apologies for the inconvenience and for the shortcomings in the handling of your requests. Kind regards, Pierre Mahon Front Office Manager

Customer review rating 4.5/5

Ehab A. Families - Confirmed reviews ALL

We had a very pleasant stay at the hotel. The room was comfortable, clean, and well maintained, and the overall atmosphere made our stay enjoyable. The staff were courteous and professional throughout our visit. We also appreciated that halal food options were available for breakfast, which was important for our family. One area that could be improved is the breakfast coffee service. There was only one coffee machine, which often resulted in long queues, and the milk frequently ran out and took some time to be refilled. Adding another coffee machine and ensuring the milk is replenished more promptly would make the breakfast experience much better. Overall, we had a comfortable stay and would be happy to return.

Dear Mr. A., Thank you for taking the time to share your thoughtful feedback following your stay at Hotel Royal St. Georges Interlaken – MGallery Collection. We are delighted to know that you and your family had a pleasant stay and that you appreciated our convenient location, comfortable and well-maintained room, as well as the courteous and professional service provided by our team. It is also wonderful to hear that the availability of halal breakfast options contributed positively to your experience. We sincerely appreciate your constructive comments regarding the breakfast coffee service. We understand that waiting in line for the coffee machine and delays in replenishing the milk affected your breakfast experience. Your suggestions to add an additional coffee machine and improve replenishment procedures have been shared with our Food & Beverage team for careful consideration as we continue to enhance our service. Thank you once again for your valuable feedback. We are pleased to know that you would be happy to return, and we look forward to welcoming you and your family back for another enjoyable stay in Interlaken. Warm regards, The Management Team Hotel Royal St. Georges Interlaken – MGallery Collection

Customer review rating 3.0/5

Faiza F. Families - Confirmed reviews ALL

Wifii was not working even after adding all details n verification. In room it was completely not working.if we are booking expensive hotel either breakfast i didnt expect for egg they will charge extra that was not included

Dear Ms. F., Thank you for taking the time to share your feedback following your stay at Hotel Royal St. Georges Interlaken – MGallery Collection. We are sorry to learn that your experience did not fully meet your expectations. While we are pleased that you found your room to be clean, we sincerely regret the inconveniences you encountered during your stay. Please accept our apologies for the difficulties you experienced with the Wi-Fi connection. We understand how important reliable internet access is, and we regret that we were unable to provide the level of connectivity you expected. We also appreciate your comments regarding the bedding configuration. While king-size beds are sometimes created by joining two twin beds, we understand that this arrangement may not provide the comfort you anticipated, and we are sorry for your disappointment. Your feedback regarding the breakfast selection, including the additional charge for made-to-order egg dishes, has been carefully noted and shared with our Food & Beverage team. We also appreciate your comments regarding the overall value for money, as they help us identify opportunities for improvement. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much more satisfying experience. Warm regards, The Management Team Hotel Royal St. Georges Interlaken – MGallery Collection

Other web-users rate our hotel

  • 434 reviews 9.7/10 Location
  • 610 reviews 7.8/10 Room
  • 799 reviews 8.4/10 Service
  • 12 reviews 4.7/10 WiFi
  • 296 reviews 6.8/10 Breakfast
  • 250 reviews 7.9/10 Comfort
  • 163 reviews 6.8/10 Cleanliness
  • 7 reviews 4/10 Wellness Area

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