Mercure Santiago Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 1,554 reviews

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Mercure Santiago Centro - Image 1
Mercure Santiago Centro - Image 2
Mercure Santiago Centro - Image 3
Mercure Santiago Centro - Image 4
Avda Lib Bernardo O'Higgins,632, Santiago Centro, 8330066 SANTIAGO, Chile

Description

Hotel extras

  • Exclusive location in the center of Santiago

  • We offer a wide range of entertainment options

  • We do not charge additional fees for children under 12 years old

  • Mercure Santiago Centro saves time thanks to its convenient location

  • Pet-friendly hotel! Pets up to 22 lbs allowed.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic Room with 1 double bed

Photo out of - Classic Room with 1 double bed

Classic Room with 1 double bed, 100% Non-Smoking, 22mt2, minibar, safe, TV, WIFI, telephone, air conditioning, coffee kit with kettle, amenities (shampoo, conditioner, liquid soap).

Max. number of persons
3
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Double Glazing
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 3 pers. max
  • 27 m² / 290 sq ft
  • Bedding 1 x Double bed(s)
  • Accessible room
See availabilities

Superior room with 2 queen size beds, 32" TV, minibar, Cafe Express, and complimentary bottle of water. Bathroom with shower, hairdryer, safe, free WIFI.

Max. number of persons
4
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Superior room with city view, Queen bed, 32" TV, minibar, complimentary espresso and bottle of water. Bathroom with shower, hairdryer, safe, free Wi-Fi.

  • Views:

    City View

Max. number of persons
3
Area
From 27 m² / 290 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite view Cerro Santa Lucia & National Library Monument, queen bed & room with sofa bed, desk, dining room, 42" Smart TV, minibar, Express Coffee & free bot. water. Bathroom/shower, hairdryer, free WiFi.

  • Views:

    City View

Max. number of persons
3
Area
From 54 m² / 581 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Fridge
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Suite Box

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Santiago Centro

Avda Lib Bernardo O'Higgins,632, Santiago Centro
8330066 SANTIAGO
Chile

GPS:-33.442807, -70.645634

Telephone
Fax +56 2 2595 6600
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park
  • SCL Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 142 rooms
  • One room for people with reduced mobility
  • 17 floors

Languages spoken at the hotel

  • English
  • Spanish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

16 Meeting rooms

Business Center

  • Self service business center

Well-being

OUTDOOR SWIMMING POOL

  • Outside
  • On site
  • Near the property
  • Indoor parking
  • Public
  • Parking opened 24/7

  • Parking pricing: 8.37 € 9200 CLP Per day
  • Parking for a month
  • Parking for a week

Security

  • Sprinkler
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

AMARANTO

Photo out of - AMARANTO

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

Cooking style
International
Chef name
Roberto Salas
Capacity
45
Accessibility
Accessible service
Avda Lib Bernardo O'Higgins,632, Santiago Centro, 8330066 Santiago, Chile
Telephone +56 2 2595 6708

Menu average price: 22.75 € 25000 CLP

Brunch Details

  • brunch platter

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Exceptional View
  • Takeaway Meals

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Accommodate food

  • Children menu
  • Vegetarian menu

The best alternative to taste a variety of local flavors within a warm and exclusive atmosphere. In the heart of the city, allow us to take you on a tour of culture and heritage

NIMBUS

Photo out of - NIMBUS

Located on the terrace, with pleasant background music, panoramic views of the city center and a special menu of drinks and finger food.

Bar Type
POOL SIDE SNACK BAR
Capacity
40
Accessibility
Accessible service
Telephone +56 2 2595 6622

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Pet allowed
  • Smoking Area
  • Terrace

Payment

  • Cash

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks
  • Digestifs

Located on the terrace, with pleasant background music, panoramic views of the city center and a special menu of drinks and finger food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,554 reviews

Customer review rating 4.5/5

Norman B. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 4.5/5

Claire T. Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 3.0/5

Stuart J. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Hotel Mercure

Customer review rating 2.5/5

John C. Couples - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Hotel Mercure

Customer review rating 0.5/5

Onisemus A. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Hotel Mercure

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 4.5/5

Claire T. Couples - Confirmed reviews ALL

Very easy to get to and great location to visit lots of places. The breakfast was good, the pool bar was a great place to hang out.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 3.0/5

Stuart J. Couples - Confirmed reviews ALL

The Accor explorer food discount not applicable was a shock. Lobby coffee machine was chargeable. Both elements are a bit naf.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Hotel Mercure

Customer review rating 2.5/5

John C. Couples - Confirmed reviews ALL

As above. Very loud music party from 6 pm to midnight at pool. Could not sleep in room!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Hotel Mercure

Customer review rating 0.5/5

Onisemus A. Business - Confirmed reviews ALL

I was charged tax when I was told it would be not included. Room shower head had lots of rust and green stains on it.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Hotel Mercure

Customer review rating 1.5/5

Gavin W. Friends - Confirmed reviews ALL

I booked through the app. Prior to arriving i received no communication from the hotel. After I arrived I received an email asking me to book my airport transfer through the hotel, although there was no salutation. On the day of my arrival, I took an Uber who dropped me off a block away as i was told the street was closed. That was it. On arrival into the street where the hotel was located, i was immediately subjected to pepper spray as there were protests on the street. I managed to make my way through water cannon and a haze of pepper spray only to find the hotel barricaded. My friend and I ran back the way we came. I rang the hotel to ask for an alternate egress. I was given a whatsapp number to communicate with the hotel. I was finally given an alternate address for entry. On entry into the hotel, the receptionist apologised but then said it wasn’t the hotel’s fault. I asked to speak to the duty manager. He arrived some tk e later. Again, he defended the hotel, wrongly, in my opinion. I asked why had the hotel not reached out and communicated with guests due to check in, as the hotel has a leag and moral duty of care to its guests. I was informed by the duty manager that he would need to check with the general manager about protocol and that he or the general manager would get back to me. What a surprise to find out that never happened. We did not receive an offer to clean our clothes or repair the burns to our skin. No first aid was offered. The following morning I saw the same duty manager eating breakfast in the hotel breakfast room. He acknowledged me but did not attempt to explain or clarify the hotel’s terrible lapse in judgment and communication. He was having conversations with several hotel staff, some of whom were also eating breakfast. He did not. We did not hear from or see the general manager. Perhaps the management kf the entire hotel need training in appropriate and inappropriate behaviour and communication. Truly an awful experience. The reason I didn’t score one point is because the reception staff were kind.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Hotel Mercure

Customer review rating 1.5/5

Jaan T. Couples - Confirmed reviews ALL

Problem after problem from beginning to the end. Incompetent and rude staff that failed every step of the way, absolutely apalling.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Hotel Mercure

Customer review rating 5.0/5

Cheryl H. Families - Confirmed reviews ALL

Door person very nice, great breakfast, great location

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 4.5/5

Lucia S. Solo - Confirmed reviews ALL

Nice rooms, ok bathroom, possibility to store bigger luggage for a few days, when I was staying away. Very good options for break fakt.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 4.5/5

Ian D. Couples - Confirmed reviews ALL

Our stay in Santiago was amazing thanks to the friendly staff at the hotel. It was a comfortable and relaxing place to stay in a hectic city.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 2.0/5

Yi T. C. Solo - Confirmed reviews ALL

In addition to the power outage issue, the male tenant on the 12th floor is very noisy and frequently uses room service in the morning and evening. While I was sleeping, I could hear him asking room service to change his pillow, and before I got up in the morning, I could hear him requesting other services. Moreover, between 12:00 and 2:30 a.m., there were loud noises from his TV or other audiovisual equipment that could be heard in the hallway and even when he returned to his room and closed the door.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Team Hotel Mercure

Customer review rating 4.5/5

Manohar Z. Solo - Confirmed reviews ALL

this hotel is awesome. i got myself a suite and it was incredible. friendly staff and everything worked. the scenery outside was great. the bed was comfy and there were 2 big tvs with a wide various of national and international broadcast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 5.0/5

Zahoor A. Couples - Confirmed reviews ALL

Our three night stay was very comfortable. Rooms were of good size and well equipped. Fopod was great. staff was the best part ; all staff at the front desk and in the resturant. They did their best to make us comfortable. we are very satisfied and thankful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 4.5/5

Andre K. T. Couples - Confirmed reviews ALL

Very well located. Great place to stay. Clean with a beautiful view of the mountains.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 4.5/5

James W. Families - Confirmed reviews ALL

In room 1702 I had a fantastic view of Santa Lucia Park and the museum.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 4.0/5

Simon P. Couples - Confirmed reviews ALL

The hotel is in the middle of a bustling, busy part of the city. It's worn but clean and functional and the staff were helpful. Opposite a beautiful, historic park with a steep walk to an outlook over the city, and next to the bohemian area of Barrio Lastaria, full of good restaurants and artisan shops and stalls. You can walk to a funicular and take a ride up to see Santiago's version of 'Christian the redeemer', then onto the cable car to take you down the other side of the hill into another, busy part of the city for more restaurants and some proper shopping malls. We had 4 days there and the location couldn't have been better.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 4.0/5

Beverly H. Couples - Confirmed reviews ALL

Great location, helpful staff. General area fairly rubbish filled, and people sleeping on street. Room was fine but continual problems with room swipe card

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 4.5/5

Joshua C. Solo - Confirmed reviews ALL

I had a decent room, it was very clean. The restaurant was absolutely brilliant and a great way to dive into the local foods of Chile.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 4.5/5

Steve M. Solo - Confirmed reviews ALL

I enjoyed my stay there and if I come back to Santiago, I will pick this hotel. I put some footage of my stay in my Youtube channel "M.'s World" or morgansworld760

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Customer review rating 4.5/5

Shankar V. Friends - Confirmed reviews ALL

The hotel was clean, situated in a. safe area and the staff were amazing.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Hotel Mercure

Other web-users rate our hotel

  • 968 reviews 8.4/10 Location
  • 1,019 reviews 7.1/10 Room
  • 1,276 reviews 8.2/10 Service
  • 48 reviews 5.2/10 WiFi
  • 591 reviews 6.8/10 Breakfast
  • 380 reviews 6/10 Cleanliness

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