Mercure Portsea 4 stars

Customer review rating (ALL Rating) 4.5/5 563 reviews

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Description

Hotel extras

Mercure Portsea is integrated within the golf club & function complex. Catering for leisure, corporate events, & weddings; breakfast & lunch is available for hotel guests, please enquire regarding dinner.

Our accommodation(s)

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Hotel location

Mercure Portsea

46 London Bridge Road
3944 PORTSEA
Australia

GPS:-38.32451770710441, 144.70372945590697

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

SPIKE BAR

Non contractual photo

Enjoy a meal in the Bar which has spectacular views over Portsea Golf Club & Port Phillip Bay. Open for Breakfast & Lunch daily : 0700 -1000 and 1100-1500

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  563 reviews

Customer review rating 5.0/5

Jacquelyn C. Couples - Confirmed reviews ALL

Comfortable spacious corner room with a private balcony.

Customer review rating 4.0/5

Deanne H. Couples - Confirmed reviews ALL

Good location for one night stay. Clean and comfortable.

Customer review rating 0.5/5

Mirjana S. K. Couples - Confirmed reviews ALL

as soon as I entered the room I wanted to wash my hands and when I turned on the water I was suddenly all wet. Do you have procedure to be followed in this emergency situations...... Luckily, my husband fixed the thing temporarily, offering to go to Bunnings and buy appropriate part.... And, not only that, sink was blocked.. When I reported the accident I was asked if I used force to turn on the tap, apparently everything was ok before we entered... I was not thinking to complain, because it did not spoil my weekend, but you've asked me to rate my stay, so voila! it was handled unprofessionally.

Dear Mirjana, Thank you for your feedback. I’m truly sorry for the inconvenience and frustration with the issue of the faulty tap shortly after entering the room. Having water spray unexpectedly and discovering a blocked sink is not the standard we aim to provide. When notified we did assist promptly providing extra towels to remove the water from the area. Unfortunately, as discussed at the time a room move was not available as we were fully booked. I am delighted this unexpected issue did not spoil your weekend away. I apologise that this was your experience, we do hope you return for a more enjoyable experience in the future. Kind Regards, Rebecca Hotel Operations

Customer review rating 4.5/5

Michael V. Solo - Confirmed reviews ALL

Clean calm and good value

Customer review rating 5.0/5

Richard S. Couples - Confirmed reviews ALL

Amazing views from balcony and restaurant. Staff, friendly, professional and accommodating. Breakfast was excellent.

Other web-users rate our hotel

  • 185 reviews 8.9/10 Location
  • 432 reviews 7.9/10 Room
  • 318 reviews 8.4/10 Service
  • 156 reviews 7.4/10 Cleanliness
  • 126 reviews 4.6/10 Food
  • 103 reviews 6.7/10 Breakfast
  • 8 reviews 1.4/10 Wellness Area
  • 7 reviews 1.4/10 Pool

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