Dear Ms. Fatimah, Thank you for your perfect rating and for sharing such wonderful feedback about your stay with us. We are delighted to know that you enjoyed the comfort and cleanliness of your room, the smooth check-in experience, our breakfast selection and hotel facilities. It is especially encouraging to hear that our team made your arrival pleasant with their prompt and helpful service. Your kind words mean a lot to us and will certainly be shared with the team as encouragement to continue delivering excellent service. Thank you once again for choosing ibis Kuala Lumpur City Centre. We look forward to welcoming you back for another enjoyable stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. Rodzree, Thank you for your excellent rating and kind feedback. We are delighted to know that you appreciated the professionalism, courtesy and service standards of our team. It is also wonderful to hear that you found our reception well organised and your room clean and comfortable. We truly appreciate your recognition of the entire team. Your kind words will certainly be shared with our colleagues as encouragement to continue delivering excellent service. Thank you for your continued support as an ALL Accor Gold member. We look forward to welcoming you back to ibis Kuala Lumpur City Centre for another pleasant stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. R., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated our hotel's convenient location. However, we sincerely apologise for the inconvenience caused by the key card issue, service experience and cleanliness of the refillable water jar. Please be assured that your feedback has been highlighted to our Duty Manager for immediate attention. We also understand that a comfortable room environment is important, and a room change was offered to you as an alternative. We sincerely apologise for the inconvenience and disappointment caused. Your comments have also been shared with our Front Office and Housekeeping teams for further improvement, particularly in strengthening our service standards and room cleanliness checks. As a valued ALL Accor Platinum member, we truly appreciate your loyalty and regret that we did not deliver the experience you expected. Thank you for your feedback, and we hope to have another opportunity to welcome you back for a much better experience. Warm regards,\ Muntaz Narayani A. Rajakopal\ Guest Experience Manager\ ibis Kuala Lumpur City Centre

Dear Mr. Mohd E., Thank you for your excellent rating and wonderful feedback. We are delighted to know that you and your family had a fantastic stay and appreciated our convenient location and friendly hospitality. It is especially rewarding to hear your kind recognition of our Front Office team, particularly Soo, for the warm smiles and attentive service. Your compliments will certainly be shared with Soo and the entire team as encouragement to continue delivering memorable guest experiences. Thank you for your continued loyalty as an ALL Accor Platinum member. We look forward to welcoming you and your family back to ibis Kuala Lumpur City Centre. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. R., Thank you for sharing your feedback. We are pleased to know that you enjoyed our room and convenient location, but sincerely regret that your departure experience left you disappointed. We understand your request for a 7:00 PM late check-out, especially with your flight scheduled for 9:00 PM. We apologise that we were unable to accommodate your preferred extension and for the frustration this caused. Please understand that late check-out arrangements are subject to hotel policy and availability. Nevertheless, we appreciate your feedback regarding the additional charges and the flexibility you have experienced at other Accor properties. Your comments will be shared with our management team for further review. We truly value your loyalty as an ALL Accor member and regret that this experience has affected your confidence in our hotel. We hope you may reconsider and give us another opportunity to provide you with a better experience. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ms. W., Thank you for your wonderful feedback and excellent rating. We are delighted to know that you enjoyed our clean hotel, convenient location within walking distance of the Petronas Twin Towers, and the nearby dining options. It is also lovely to know that you had a pleasant stay as an ALL Accor Classic member. Your kind words are greatly appreciated and encourage our team to continue delivering memorable guest experiences. We look forward to welcoming you back to ibis Kuala Lumpur City Centre. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ms. Cheng, Thank you for taking the time to share your experience. We are delighted to know that you enjoyed a smooth check-in, a clean and comfortable room, a restful night's sleep and good water pressure. We sincerely apologise for the inconvenience caused by the shower glass door not closing properly, resulting in water spilling into the bathroom area. Your feedback is appreciated and will be shared with our Housekeeping and Engineering teams for inspection and necessary rectification. Thank you for your continued support as an ALL Accor Classic member. We look forward to welcoming you back for a longer and more enjoyable stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mr. R., Thank you for your perfect rating and wonderful feedback. We are delighted to know that our team made you feel welcomed and that you were able to fully enjoy your ALL Accor Platinum membership benefits during your stay. Your kind recognition is greatly appreciated and will certainly be shared with our team as encouragement to continue delivering excellent service. Thank you for your loyalty as an ALL Accor Platinum member. We look forward to welcoming you back to ibis Kuala Lumpur City Centre for another memorable stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Libin, Thank you for your excellent rating and for choosing ibis Kuala Lumpur City Centre for your family stay. We are delighted that you enjoyed the experience and our convenient location. We apologise for the paper particles in the corridor and appreciate you bringing this to our attention. Your feedback will be shared with our housekeeping team to ensure our public areas remain clean and well maintained. We look forward to welcoming you and your family back for another comfortable stay. Best regards, Muntaz Narayani A. Rajakopal, Guest Experience Manager, ibis Kuala Lumpur City Centre

Dear Saida, Thank you for sharing your feedback with us. We sincerely apologise for the issues you experienced during your stay. May we kindly check whether you reported the room maintenance and cleanliness concerns, including the mould on the walls, broken safe, loose shower rail, and faulty toilet paper holder, to our Front Office team or Duty Manager during your stay? If so, could you please let us know how the matter was handled? Your feedback is important to us, and your clarification will help us better understand your experience and identify areas for improvement. Thank you for your time and assistance. Best regards, Muntaz Narayani A. Rajakopal, Guest Experience Manager, ibis Kuala Lumpur City Centre

Dear Zainur, Thank you for sharing your feedback and for choosing ibis Kuala Lumpur City Centre for your stay. We are pleased to know that you enjoyed our convenient location near KLCC, the breakfast buffet, and the value for money we offer. We appreciate your suggestions regarding the availability of additional pillows and the air-conditioning temperature. We apologise for any inconvenience caused and will share your comments with the relevant team for review and improvement. Thank you for your continued support as an ALL Accor Classic member. We look forward to welcoming you back for another comfortable and enjoyable stay. Best regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Padmini, Thank you for sharing your feedback and for choosing ibis Kuala Lumpur City Centre for your family stay. We are delighted to know that you had an amazing stay with us. We appreciate your valuable comments regarding the Wi-Fi connection speed and your ratings for the arrival, breakfast and team service. Your feedback has been shared with the relevant departments for review as we continuously strive to improve our guests' experience. Thank you for your support as an ALL Accor Classic member. We look forward to welcoming you and your family back for another enjoyable stay. Best regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Hiren R., Thank you for sharing your feedback and for choosing ibis Kuala Lumpur City Centre. We are pleased to know that you enjoyed your overall stay, particularly our convenient location and comfortable accommodation. We sincerely apologise that the warmth and hospitality you expected were not consistently reflected in your experience. We also regret the delay in delivering your shaving kit and the need for repeated follow-ups. Your feedback is valuable, and we will share it with our team to improve our service responsiveness and ensure a more welcoming experience for our guests. We appreciate your comments and look forward to welcoming you back for an even better stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Pawandeep M., Thank you for sharing your feedback. We are pleased that you enjoyed our convenient location and buffet selection, but we sincerely apologise for the shortcomings you experienced during your stay. We understand how inconvenient it must have been to wait for check-in after a long flight and discover that bottled water was not provided in your room. As part of our sustainability efforts, we provide filtered drinking water instead of single-use plastic bottles. However, we regret that this arrangement was not convenient for you upon arrival. We also acknowledge your feedback regarding reception staffing, room cleanliness, and Wi-Fi speed. Your comments will be shared with the relevant teams for review and improvement. We appreciate your loyalty as an ALL Accor Classic member and regret that your experience fell short of expectations. We hope to have another opportunity to provide you with a more comfortable and seamless stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Diamond J. P., Thank you for your perfect rating and for sharing your positive experience. We are delighted to know that you enjoyed a comfortable stay and appreciated our breakfast, Wi-Fi, and the promptness of our housekeeping team. Your kind feedback is a great encouragement to our team, and we truly appreciate your loyalty as an ALL Accor Classic member. We look forward to welcoming you back to ibis Kuala Lumpur City Centre for another comfortable and enjoyable stay. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Ulziibayar, Thank you for your perfect rating and wonderful feedback. We are delighted to know that you enjoyed our convenient location, comfortable accommodation and excellent service during your business trip. Your kind words are a great encouragement to our team, and we are pleased that we could contribute to a positive stay. We look forward to welcoming you back to ibis Kuala Lumpur City Centre on your next visit to Kuala Lumpur. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre

Dear Mohammad, Thank you for sharing your feedback. We sincerely apologise that your stay did not meet your expectations. We understand your concerns regarding the absence of room service, limited TV channels and unclear picture quality. We appreciate you bringing these areas to our attention, and your comments will be shared with the relevant teams for review. We regret that your experience fell short of the standard we strive to provide and hope to have another opportunity to serve you better in the future. Warm regards, Muntaz Narayani A. Rajakopal Guest Experience Manager ibis Kuala Lumpur City Centre