Dear George R., Thank you so much for sharing your great stay and amazing experience at Grand Mercure Phuket Patong for your family getaway and your wife's birthday celebration! We are delighted to hear that you felt warmly welcomed from the moment you arrived and that our hospitality and beautiful surroundings made your stay so special. It is especially heartwarming to know that the birthday cake and room decorations added a memorable touch to this important occasion. We are always happy to help create special moments for our guests and their loved ones. Your special recognition of Kai from Food & Beverage, Sao and Fasai from Housekeeping, and Sandy and Sita from Reception is truly appreciated. We will be sure to share your kind words with each of them. They will be delighted to know that their genuine warmth, attentive service, and thoughtful care helped make your family stay so memorable. Thank you once again for your trust and kind recommendation. Please feel free to share your wonderful experience on https://www.tripadvisor.com/UserReviewEdit-g297930-d63…-Grand_Mercure_Phuket_Patong-Patong_Kathu_Phuket.html We are thrilled to hear that you would happily return, and we look forward to welcoming you and your family back to Grand Mercure Phuket Patong for more wonderful memories in the future! Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Carmel L., Thank you very much for your amazing review! We are delighted to hear that you and your family had such an enjoyable week at Grand Mercure Phuket Patong. It is lovely to know that you enjoyed our extensive breakfast buffet, made-to-order options, and delicious half-board dinners. We are especially pleased that "Jame and Pear" made your dining experiences so memorable with their attentive service. We will be sure to share your kind compliments with them. We are also delighted that you loved your swim-out pool room and appreciated the warm hospitality and helpful recommendations for local taxis and sightseeing from Sandy. Your recognition of our food, facilities, and convenient location means a great deal to our entire team. Thank you once again for your trust and kind recommendation. Please feel free to share your wonderful experience on https://www.tripadvisor.com/UserReviewEdit-g297930-d63…-Grand_Mercure_Phuket_Patong-Patong_Kathu_Phuket.html We are thrilled to hear that you plan to return, and we look forward to welcoming you and your family back to Grand Mercure Phuket Patong for another fantastic holiday! Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Janet M. B., Thank you very much for choosing Grand Mercure Phuket Patong for your first stay with us and for sharing such a thoughtful and detailed review. We are delighted to hear that you enjoyed our convenient location, comfortable beds, lovely swimming pool with its pool bar, and breakfast buffet. We are especially pleased that you were able to sleep comfortably throughout your stay. Knowing that you felt so welcomed by our team that it seemed like your tenth visit rather than your first is truly rewarding, and we will gladly share your kind compliments with our front desk team, breakfast team, and gardening colleagues. We also appreciate your honest feedback regarding the shower and bathtub. We understand that stepping over a bathtub can be challenging, particularly for guests with mobility concerns, and we are sorry for the inconvenience this caused. Your comments are valuable to us as we continue to look for ways to improve comfort, accessibility, and safety for all our guests. Thank you as well for recognizing our team members who work hard to maintain the gardens and keep the hotel surroundings clean and welcoming. Your appreciation of their efforts means a great deal to us. It is wonderful to hear that you are considering returning in March or April. We would be delighted to welcome you back and hope to have another opportunity to make your stay comfortable, relaxing, and memorable. We look forward to seeing you again at Grand Mercure Phuket Patong! Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Judith M., Thank you very much for sharing your kind review about your stay at Grand Mercure Phuket Patong! We are delighted to hear that you enjoyed our clean pool access room, extensive breakfast selection, lovely swimming pool, and convenient location within walking distance of nearby shops. It is also wonderful to know that our team made you feel well cared for throughout your stay. A special thank you for recognizing "Julie" at the front desk and "Mook" from housekeeping team. We will be sure to share your kind compliments with them, as your appreciation will certainly encourage them to continue delivering excellent service. We also appreciate your feedback regarding the limited sunlight in some of our pool access rooms. We understand how important it is to enjoy the sunshine while relaxing by the pool, and your comments are valuable as we continue to improve our guests' experiences. Thank you once again for your trust and kind recommendation. Please feel free to share your wonderful experience on https://www.tripadvisor.com/UserReviewEdit-g297930-d63…-Grand_Mercure_Phuket_Patong-Patong_Kathu_Phuket.html We hope to have the pleasure of welcoming you back to Grand Mercure Phuket Patong for another enjoyable stay in the near future! Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Timna L., Thank you very much for sharing your great experience with us. We are delighted to hear that you had a great experience and enjoyed the warm welcome from our staff. It is also wonderful to know that you found your room clean, quiet, and comfortable, allowing you to truly relax and enjoy your stay. Your kind words are greatly appreciated and will be shared with our team as encouragement to continue providing warm and attentive service to our guests. We look forward to welcoming you back for another comfortable and enjoyable stay with us. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Nicholas J. F., Thank you very much for taking the time to share your wonderful review with us. We are delighted to hear that you had such a relaxing and comfortable stay with us in the heart of Phuket. It is wonderful to know that you enjoyed your two-bedroom villa with private pool and found it to be spotless and well maintained throughout your stay. We are especially pleased that our team made you feel well looked after. Your kind words about our staff and high cleanliness rating mean a great deal to us, and we will be sure to share your compliments with the entire team. We truly appreciate your feedback and look forward to welcoming you back for another relaxing and enjoyable stay in Phuket. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Gurmit K., Thank you very much for your heartfelt review and for your kind rating. It is truly a pleasure to know that you had such an amazing stay with us and that you enjoyed our convenient location, spa, room, and breakfast. Sebastian and the entire team will be absolutely delighted to hear your kind words. We are especially grateful for your recognition of our Breakfast Manager and the whole breakfast team. Knowing that their warm hospitality and attentive service contributed to such a memorable experience is a wonderful encouragement for everyone. Your kind words to Khun Sebastian is a “credit to the hotel” are especially meaningful, and we will be sure to share your appreciation with him. Guests like you make our work truly rewarding, and we are very grateful for your continued support every time you visit. Thank you once again for your wonderful compliments. We look forward to seeing you again very soon and welcoming you back for another perfect stay! Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Randy L. B., Thank you very much for sharing your positive review with us. We are delighted to hear that you enjoyed our great location and found it convenient for exploring the surrounding area. It is also wonderful to know that you found the hotel clean and comfortable, and that our friendly and attentive team helped make your stay a pleasant one. Your kind words are a great encouragement to all of us. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another comfortable and enjoyable experience. Grand regards, Guest Experience Team Grand Mercure Phuket Patong

Dear Tyler K., Thank you very much for your amazing review and for sharing your great experience with us. We are delighted to hear that you found everything about the resort to be perfect, from your room and dining experience to our convenient location in the heart of Patong. We are especially pleased that you enjoyed being within a short walking distance of the shopping centre, making it easy for you to explore and enjoy the surrounding area. Your kind words and encouragement mean a great deal to our entire team. We are thrilled to know that you are already looking forward to returning, and we will certainly keep up the good work! We look forward to welcoming you back to the resort for another amazing stay in the future. Grand regards, Guest Experience Team Grand Mercure Phuket Patong