ibis Hong Kong Central & Sheung Wan 3 stars

Customer review rating (ALL Rating) 4.4/5 163 reviews

Best price
guarantee
ibis Hong Kong Central & Sheung Wan - Image 1
ibis Hong Kong Central & Sheung Wan - Image 2
ibis Hong Kong Central & Sheung Wan - Image 3
ibis Hong Kong Central & Sheung Wan - Image 4
No 28 Des Voeux Road West, Sheung Wan, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Breathtaking Harbor View

  • In proximity to HK Macau Ferry Terminal (5 mins) and MTR (8 mins)

  • Easy access to the Airport (Bus route A11) and High Speed Rail with MTR or Express Bus

  • 15 min walk to art galleries along Hollywood Road, PMQ and Tai Kwun

  • Modern style and Michelin restaurants and bars within walking distance

Our accommodation(s)

Hotel location

ibis Hong Kong Central & Sheung Wan

No 28 Des Voeux Road West, Sheung Wan
0 HONG KONG
Hong Kong SAR, China

GPS:22.287697, 114.147558

Telephone
Fax +852 2252 2900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TASTE

The restaurant serves breakfast with international flavor and local specialties. Burnt orange, splashes of red and crisp white create vibrant, contemporary interiors amid a casual dining vibe, where guests indulge in global taste of great value for money.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  163 reviews

TripAdvisor Rating  4.0/5  4,512 reviews

Certificate of excellence 2024

Bad sleep, super hard beds, old hotel.

TripAdvisor rating 2.0/5

stevenkoh9999 Solo travel - TripAdvisor review

I booked the room for 3 nights under a non Accor website. When I reached the hotel, I asked for a topper for the bed as IBIS bed are “wood hard”. The receptionist, a man with grey and white hair, immediately said: “we have finished out topper for the hotel”. (Proves their beds are hard). I then said oh how? No reply and I then said: “you mean I have to sleep in a hard bed”? He then said maybe can provide an extra duvet or blanket. I said ok for duvet as it can be used to lay on the bed. Am surprised they actually can run out of toppers! I asked for a quiet room in my booking. Was given one away from lifts but with lots of road noises. Also, it was beside the housekeeping lifts which was super noisy with huge trolley noises early in the morning and also into past midnight! Sleep was bad then. Room was dirty and had very visible clusters of dusts and rusts and broken parts! See the pictures. It’s certainly below 3 star. More like a hostel stay. Check out was smooth though.

Dear StevenK, Thank you for sharing your experience with us. We sincerely apologize for the discomfort you faced during your stay. It is sorry to hear that we ran out of bed toppers and appreciate your understanding. We will review our inventory to ensure we have enough available in the future, while we purchase new toppers on a regular basis. Please accept my apologies regarding the way you have been treated by our receptionist. We usually receive positive comments on how friendly and helpful they are. I am sure it is a sole case which does not reflect our usual service standard. I have instructed my Front Office Manager to provide focus training to ensure that the team member is better equipped to deliver a courteous service. Room assignments vary based on availability, but we always strive to accommodate requests. It is with regret to learn that the room and soundproofing do not match your expectations and may I suggest you contact our staff for a room change and we will do our best to assist as long as there is room available. Regarding cleanliness, we take your comments seriously and will address this issue with our housekeeping team to ensure our standards are met, however I am sorry if you were let down on this occasion. Thank you again for your feedback. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, Jennifer Siu Hotel Operations Manager

sarah

TripAdvisor rating 5.0/5

Resort03718931190 TripAdvisor review

This hotel is well located to access and the surrounding facilities are convenient. Sarah at the front is a very friendly staff. Thanks to her, I was able to enjoy a very comfortable trip. If you are planning to visit Hong Kong, I recommend this hotel.

More clearing required

Customer review rating 2.5/5

Cs Couples - Confirmed reviews ALL

Check in and check out was good and we got late check out and upgraded. Location is ok and close to tram stop and 15 mins walk to metro station(s) is ok. However we are disappointed with the aged equipment, like the AC and fridge are quite noisy. Most important is we found a short curly hair on the bed side table.

Dear CS, Thank you for your loyalty and taking your time to share your review related to your stay with us. It is glad to receive your acknowledgement towards the arrival and departure experience, as well as the convenient transportation near our hotel. However, please accept our apologies about the room condition and cleanliness. Our Chief Engineer and Executive Housekeeper are shared with your feedback and rest assured that follow - up actions will be taken to make improvement. Please contact our Duty Manager for any assistance during the stay, so that we can rectify the situation immediately to give you a better staying experience. We sincerely hope that you will give us another opportunity to better serve you in a not distant future. Kind regards, Jennifer Siu Hotel Operations Manager

Good budget accommodation in a great location to get around

TripAdvisor rating 5.0/5

TheWaddy Couples - TripAdvisor review

The Ibis is one of the cheapest hotels in Hong Kong, so it was a bonus to us if we found it comfortable, quiet and nicely located. That’s exactly what we found, we slept well, found the beds comfortable and the location is great for all lines Mtr’s, the macau ferry and there’s a ding ding tram stop within 50m or so. The shower was powerful, which was good for waking us up in the morning! There is a Starbucks within the hotel to grab on the go or to relax on returning. The Hong Kong MTR station is good for Disney, Big Buddha, etc and one tip is to turn right out of the hotel and cross the road via the first elevated walkway/bridge around 100m away. You can then walk the entire journey undercover via the raised walkway, which will keep you out of the hot sun or torrential rain to the station… There was a lot of rain whilst we were there, so this was a good find! Loads of eateries just a short walk away towards Sheung Wan station and beyond and you very quickly stumble upon the main city within 10mins. Great stay, would recommend for those on a strict budget!

Dear TheWaddy, Thank you for choosing ibis Hong Kong Central & Sheung Wan Hotel during your recent visit and taking your valuable time to write to us. It is delighted to read that you enjoyed the price and location of the hotel. I am happy to hear that you have enjoyed your stay, especially the very central location. The different means of transportation available in front of the hotel, such as tram, bus and MTR station are indeed convenient to reach all places worth visiting in Hong Kong. Should you look for any interesting spots or direction next time, please feel free to chat with our staff at Reception as we are very willing to share more with our guests. Thank you again for your wonderful comments. We are all pleased to hear that you had a nice time with us and we would like to extend our warmest welcome to your next visit in the future. Kind regards, Jennifer Siu Hotel Operations Manager

Well located and good service

Customer review rating 4.5/5

P. B. Families - Confirmed reviews ALL

Reception and staff is super helpful and polite. Would have loved if they had given an upgrade...but they surely tried. Good location, Ok on price and good service over all.

Dear P. B., We very much appreciate your comments regarding your stay at the ibis Hong Kong Central & Sheung Wan. It is always a pleasure to receive positive feedback in most area. We thank you for your comments as they are indeed beneficial in supporting our improvement. Also I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Siu (Ms) Hotel Operations Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 3,868 reviews 9.2/10 Location
  • 3,725 reviews 6.6/10 Room
  • 2,299 reviews 8.4/10 Service
  • 59 reviews 8.9/10 WiFi
  • 1,355 reviews 7.4/10 Cleanliness
  • 539 reviews 7.3/10 Breakfast
  • 42 reviews 2.4/10 Wellness Area
  • 33 reviews 7/10 Sustainability

Powered by Trustyou

Our other establishments nearby

All our hotels in Hong Kong

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.