Novotel Jakarta Gajah Mada 4 stars

Dear M., Thank you for choosing Novotel Jakarta Gajah Mada for your business trip and for taking a moment to share your experience. We are pleased to know that our location worked well for your visit, and that you were comfortable with the cleanliness of the room and our breakfast selection. We understand how important a smooth and comfortable stay is when travelling for business. We appreciate your feedback and hope Novotel Jakarta Gajah Mada will remain your preferred choice whenever your business brings you back to Jakarta. Warm regards, Novotel Jakarta Gajah Mada

Dear Chieu L., Thank you for being honest about your recent stay with us. We are truly pleased that our team left a strong impression through their friendliness and genuine hospitality. Your A+ recognition means a lot, and we will make sure the team hears it. At the same time, we understand your disappointment with the condition of the room. The hot water, worn furniture, and stained sofa are certainly not details we want our guests to encounter. We have taken note of your comments and will follow up with the relevant teams. We also understand your feeling that the hotel is no longer quite what it used to be. That is difficult feedback to receive, but it is important for us to hear. Maintaining our rooms and facilities properly is an ongoing responsibility, and your comments are a clear reminder of where we need to raise our standards. Thank you again for recognizing our people despite the shortcomings of the physical product. We hope you will give us another opportunity to show you meaningful improvement on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Dear John S. T., Thank you for taking the time to share such thoughtful and detailed feedback regarding your recent stay at Novotel Jakarta Gajah Mada. First and foremost, please accept our sincere apologies that your experience did not reflect the standards you have come to expect from Novotel and the Accor brand, particularly as a valued ALL member. We are grateful for the openness of your feedback, as it highlights several important areas where we must improve. We regret that your arrival experience, recognition of your ALL membership benefits, and the overall service provided by our Front Office team fell short of your expectations. Your comments have been shared with the department to reinforce product knowledge, membership recognition, and the importance of delivering a confident and personalized arrival experience for every guest. We are equally concerned to learn about your observations regarding the Premier Floor corridor and the condition of the swimming pool. These comments have been forwarded to our Housekeeping and Engineering teams for immediate review, as we fully agree that every facility should reflect the quality and comfort our guests expect. It is also disappointing to learn that your first impression upon arrival was not as welcoming as it should have been. Every interaction, from the moment a guest arrives, should convey genuine hospitality, and we regret that this was not your experience. Lastly, we appreciate your honest comparison with other Accor brands. While it is difficult to read, feedback like yours is invaluable. It reminds us that every stay should consistently reflect the standards and service our guests associate with the Novotel brand. Thank you once again for your constructive comments. We sincerely hope you will give us another opportunity to regain your confidence and provide you with the experience you rightfully expected from Novotel Jakarta Gajah Mada. Warm regards, Novotel Jakarta Gajah Mada

Dear M S. J. A., Thank you for taking the time to share such a thoughtful and balanced review of your recent stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed your stay overall and that our team's friendliness and hospitality left a positive impression. Your kind recognition means a great deal to us. At the same time, we sincerely appreciate your constructive feedback. We regret that your arrival experience did not fully meet your expectations, particularly regarding the welcome process, the explanation of our hotel facilities and guest benefits. These details play an important role in creating a memorable first impression, and your comments have been shared with our Front Office team to reinforce the standards we strive to deliver. We also acknowledge your observations regarding room readiness and your suggestions for a broader international breakfast selection. Your feedback has been shared with the relevant departments, as it provides valuable insight into how we can continue to enhance the overall guest experience. We truly appreciate your understanding and your honest comparison with your previous stay elsewhere. It is feedback like yours that helps us identify opportunities to improve and deliver a more refined experience for all our guests. Thank you once again for choosing Novotel Jakarta Gajah Mada. We hope to have the pleasure of welcoming you back and providing an experience that exceeds your expectations on your next visit. Warm regards, Novotel Jakarta Gajah Mada