Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.2/5 551 reviews

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Jl Gajah Mada No 188, Jakarta Barat, 11120 JAKARTA, Indonesia

Description

Hotel extras

  • 15 minutes away to Central Business District

  • Convenient access to shopping, dining, and cultural attractions.

  • A 30-minute drive to Soekarno-Hatta International Airport

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Kemayoran, Ancol

  • 12 minutes away to very popular Mangga Dua Shopping Center

Our accommodation(s)

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Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

GPS:-6.147345, 106.815573

Telephone
Fax +62 21 29365555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

The Square Restaurant

Delight your palate at Novotel Jakarta Gajah Mada with contemporary Indonesian and international cuisine. Enjoy inventive, balanced dishes at Square Restaurant or in the comfort of your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  551 reviews

Customer review rating 4.0/5

Santalia Y. Couples - Confirmed reviews ALL

Good hospitality, facility and breakfast

Dear Valued Guest, Thank you for taking the time to share your experience at Novotel Jakarta Gajah Mada. We are delighted to hear that you enjoyed our hospitality, facilities, and breakfast during your stay. We also appreciate your feedback regarding the WiFi speed. Please be assured that we are continuously working to enhance our services to provide an even more seamless experience for our guests. As a valued member of the ALL Accor loyalty program, your insights are especially important to us, and we look forward to welcoming you again soon for an even more enjoyable stay at Novotel Jakarta Gajah Mada. Warm regards, Christiaan Jones General Manager Novotel Jakarta Gajah Mada

Customer review rating 3.5/5

Sunggimawan T. Families - Confirmed reviews ALL

We've been there twice. This time we stayed in 2 rooms for 4 nights. Please pay good attention to the cleanliness of the rooms, especially the whole carpet. It's too old, dirty, and smells funny. The breakfast readiness was really a disaster for the Accor-class hotel. On the first day: coffee was cold and tasted funny; juice was watery and bland. There were no napkins ready. It seemed they were short on people, but that is supposedly no excuse for the Accor-class hotel.

Dear Mr. Sunggumawan, Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. We are sorry that your experience did not meet your expectations, especially regarding cleanliness and breakfast; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christiaan F Jones General Manager

Customer review rating 4.5/5

Welly Y. Couples - Confirmed reviews ALL

Comfortable stay

Dear Welly Y., Thank you for sharing your feedback about your stay at Novotel Jakarta Gajah Mada. We are thrilled to hear that you felt comfortable during your visit and enjoyed our convenient location in the heart of Jakarta. We truly appreciate your loyalty as a Gold member of ALL – Accor Live Limitless. It’s always our goal to make our valued members feel recognized and well cared for. Your comments about our team’s service are very helpful, and we will continue to strive to make every stay even better. We look forward to welcoming you back soon for another relaxing and enjoyable stay, your next visit is already something for us to look forward to! Warm regards, General Manager

Customer review rating 5.0/5

Denise D. S. Solo - Confirmed reviews ALL

Good facilities

Dear Mr. Denise D. S., Thank you very much for your wonderful 100/100 review and for choosing to stay at Novotel Jakarta Gajah Mada. We are delighted to know that you found our hotel well located with good facilities, and that every aspect of your stay, from arrival, accommodation, cleanliness, breakfast, WiFi, and check-out, met your expectations. Your perfect scores truly mean a lot to our entire team. As a valued ALL – Accor Live Limitless Platinum member, we are especially pleased to hear that you enjoyed the recognition, welcome drink, welcome amenity, and room upgrade. It is always our priority to ensure our loyal members feel appreciated and well taken care of. We are also happy that you enjoyed your time at Le Bar, as well as our pool and sustainability initiatives. Your positive feedback motivates us to continue delivering excellent service and memorable experiences. We sincerely look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 3.5/5

Cindy K. Families - Confirmed reviews ALL

The room is overall good, but the water is not hot enough. Two of the elevator got problem, one of them smashing the door too loud, the other is shaking so much. also the variety of food in breakfast is not inviting (maybe due to ramadhan seasons)

Dear Cindy K., Thank you for taking the time to share your detailed feedback regarding your recent family stay with us. We truly appreciate your openness, especially as a valued ALL Classic member. While we are pleased to know that you found the room overall good, I sincerely apologize for the inconveniences you experienced. The concerns you raised regarding insufficient hot water, the condition of the elevators, mosquitoes in the room, WiFi stability, and the breakfast variety are certainly not reflective of the standards we aim to deliver. Please be assured that: - Our Engineering team has been alerted to thoroughly inspect the water heating system and both elevators to ensure safety and comfort. - Our Housekeeping and Pest Control teams are reinforcing preventive measures to address the mosquito issue immediately. - We are reviewing our breakfast presentation and variety, even during the Ramadan season, to ensure it remains appealing and satisfying for all guests. - Our IT team continues to monitor and improve WiFi speed and accessibility throughout the property. Your feedback is extremely valuable to us, as it helps us identify areas requiring immediate attention and improvement. We truly hope to have the opportunity to restore your confidence in us and provide a much better experience on your next visit. Warm regards, Novotel Jakarta Gajah Mada

Other web-users rate our hotel

  • 290 reviews 8.1/10 Location
  • 807 reviews 7.7/10 Room
  • 708 reviews 8.9/10 Service
  • 53 reviews 5.5/10 WiFi
  • 512 reviews 7.8/10 Cleanliness
  • 293 reviews 6.4/10 Amenities
  • 165 reviews 6.8/10 Breakfast
  • 11 reviews 4.6/10 Bar

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