Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 627 reviews

Best price
guarantee
Grand Mercure Hanoi - Image 1
Grand Mercure Hanoi - Image 2
Grand Mercure Hanoi - Image 3
Grand Mercure Hanoi - Image 4
9 Cat Linh, Quoc Tu Giam, Dong Da, 10000 HANOI, Vietnam

Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Grand Mercure Hanoi

9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Telephone
Fax +84 24 3244 4747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  627 reviews

Very convenient location and helpful staff

Customer review rating 4.5/5

Julia Business - Confirmed reviews ALL

As usual the room was clean and spacious and the staff extremely helpful, the only negative was that someone in a nearby room was making a lot of noise- sounded like they were ten pin bowling and dropping the ball. Perhaps a gentle reminder in the room to be considerate of other guests ?

Dear Ms. Julia G., Thank you for your kind feedback. We’re delighted to hear that you enjoyed the cleanliness and spaciousness of the room, and that our staff were helpful during your stay. We sincerely apologize for the noise disturbance caused by nearby guests. We understand how important a peaceful environment is, and will certainly take your suggestion into consideration by reminding guests to be mindful of noise levels. We look forward to welcoming you back soon! Best regards, Hannah Phan Guest Experience Manager

Beautiful hotel with great service

Customer review rating 4.5/5

Alan Couples - Confirmed reviews ALL

Beautiful hotel and each step into the hotel gets better. The staff at the Executive Lounge are well trained and professional. They focus on client experience and comfort; many times knowing exactly what are one’s favourites. Ms Hannah, the Experience Manager should be complimented for leading a strong team. Location wise is not too bad although not walking distance to the Hoan Kiem lake (centrepoint).

Dear Mr. Teong Soon Alan Y., Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our hotel beautiful and that your experience improved with each step. It’s especially rewarding to know that the team at our Executive Lounge left such a positive impression with their professionalism and focus on guest comfort. Their ability to anticipate and cater to your preferences is something we take great pride in. While our location is slightly removed from Hoan Kiem Lake, we’re glad to know it was still convenient for your needs. We hope the peaceful setting offered a nice complement to your time exploring the city. We look forward to welcoming you back soon for another exceptional stay. Best regards, Hannah Phan Guest Experience Manager

Great attentive staff.

Customer review rating 5.0/5

Keith D. Families - Confirmed reviews ALL

Brilliant service from all.

Dear Mr. Keith D., Thank you for your kind words about Grand Mercure Hanoi! We're thrilled to hear that you experienced brilliant service and that our staff was attentive to your needs. Your satisfaction is our top priority, and we truly appreciate your positive feedback. We look forward to welcoming you back in the future! Sincerely, Hannah Phan Guest Experience Manager

Comfortable stay

Customer review rating 4.0/5

Riya T. Business - Confirmed reviews ALL

Stayed at Grand Mercure for an office seminar for about a week - very kind and helpful staff. The hotel was clean and pleasant to stay at, room was lovely as well.

Dear Ms. Priyamvada T., Thank you for your thoughtful feedback. We're so pleased to hear that you had a pleasant stay and appreciated the kindness and helpfulness of our staff. We're also glad to know that you found the hotel clean and your room lovely. We appreciate your comments regarding the pillows and will take them into consideration to improve guest comfort. Additionally, we value your suggestion for more vegetarian breakfast options, and we will work to diversify our offerings to better cater to all dietary preferences. Thank you again for sharing your experience, and we look forward to welcoming you back in the future! Sincerely, Hannah Phan Guest Experience Manager

Good stay

Customer review rating 4.5/5

June Business - Confirmed reviews ALL

I noticed that the room that i stayed this time was brighter than the rooms i stayed in the past. This was a good improvement to me. However it would be good if the room slipper can be replaced with disposable type as it is not hygienic to reuse by different customers.

Dear Ms. H. Kwan Yun, Thank you for your valuable feedback. We're glad to hear that you noticed the improvement in the brightness of the room and that it enhanced your experience. We also appreciate your suggestion regarding disposable slippers and will certainly consider this to ensure a more hygienic experience for our guests. Regarding breakfast, we are always looking for ways to improve and diversify our offerings, and your comment will be taken into account as we continue to enhance our services. Thank you again for your input, and we look forward to welcoming you back for an even better stay in the future. Sincerely, Hannah Phan Guest Experience Manager

Other web-users rate our hotel

  • 255 reviews 8.7/10 Location
  • 508 reviews 9.1/10 Room
  • 680 reviews 9.3/10 Service
  • 9 reviews 7.1/10 WiFi
  • 322 reviews 9.7/10 Vibe
  • 271 reviews 9.1/10 Amenities
  • 194 reviews 8.7/10 Breakfast
  • 177 reviews 8.4/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Hanoi

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.