Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 745 reviews

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Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Hanoi

9 Cat Linh, O Cho Dua Ward
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  745 reviews

Customer review rating 5.0/5

Liliana A. S. Business - Confirmed reviews ALL

Dear Ms. S., Thank you very much for your kind feedback. We are delighted to hear that Quality made a positive impression on your stay. Your words mean a lot to us, and we will be sure to share them with Quality and the team. We truly appreciate your support and look forward to welcoming you back again soon. Best regards, Le Minh Thu Guest Experience Manager

Customer review rating 5.0/5

Afiq S. B. A. Business - Confirmed reviews ALL

Dear Mr. A., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the food and had a pleasant dining experience with us. We also appreciate your reminder regarding halal certification for all food items. We understand how important this is for our Muslim guests, and your comments have been noted for further review. Best regards, Le Minh Thu Guest Experience Manager

Customer review rating 4.0/5

Diu T. T. Business - Confirmed reviews ALL

Dear Ms. T., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our hotel location, comfortable stay and experienced our perfect service. We are also sorry to hear that the air conditioning was too cold at first, but we are glad our receptionist and technical team were able to assist you so you could rest comfortably. Your comments are very helpful, and we truly appreciate you taking the time to share your experience. Best regards, Le Minh Thu Guest Experience Manager

Customer review rating 2.5/5

Ye Y. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Takeshi Y. Business - Confirmed reviews ALL

Dear Mr. Y. I hope this message finds you well. I am Nguyễn Thế Quang, Front Office Manager at Grand Mercure Hanoi, and I would like to personally express our deepest apologies for the unsettling experience you encountered during your recent stay. Your feedback regarding the open room door upon check-in is deeply concerning to us, and we are truly sorry that this incident compromised your comfort and sense of security. At Grand Mercure Hanoi, we hold ourselves to the highest standards of hospitality, safety, and guest satisfaction. The oversight you experienced is completely unacceptable, and we are taking immediate action to ensure this never happens again. Our housekeeping team has been retrained on strict protocols, including mandatory double-checks of room readiness before guest arrival, and we are implementing additional safeguards to reinforce this standard. Your trust is our greatest priority, and we deeply regret that we fell short of your expectations. Thank you for bringing this to our attention—your feedback is invaluable in helping us improve. Warmest regards, Nguyen The Quang Front Office Manager

Other web-users rate our hotel

  • 308 reviews 8.6/10 Location
  • 577 reviews 9/10 Room
  • 764 reviews 9.1/10 Service
  • 6 reviews 8.6/10 WiFi
  • 360 reviews 9.5/10 Amenities
  • 298 reviews 9.6/10 Vibe
  • 216 reviews 8.7/10 Breakfast
  • 197 reviews 8.8/10 Cleanliness

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