Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 718 reviews

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Grand Mercure Hanoi - Image 1
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9 Cat Linh, O Cho Dua Ward, 10000 HANOI, Vietnam

Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, O Cho Dua Ward
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Telephone
Fax +84 24 3244 4747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  718 reviews

Customer review rating 5.0/5

Julia G. Business - Confirmed reviews ALL

I arrived to find birthday cake and flowers in my room with a lovely note. It is this level of thoughtful service that makes this my go to hotel in Hanoi.

Dear Julia G., Thank you for your kind words regarding our service. It is gratifying to know that the special touches in your room contributed positively to your stay. We look forward to welcoming you back to Grand Mercure Hanoi for many more memorable experiences. Nguyen The Quang Front Office Manager

Customer review rating 4.5/5

Ching S. Y. Solo - Confirmed reviews ALL

Staff is professional and very friendly.

Dear Ching S. Y., Thank you for your kind words regarding the comfort of our rooms and the professionalism of our staff. It is a pleasure to know that you enjoyed our lighting system. We appreciate your feedback and hope to welcome you back soon. Nguyen The Quang Front Office Manager

Customer review rating 5.0/5

Glen K. O. Business - Confirmed reviews ALL

Quick business trip, and as always the staff are polite, helpful and very efficient and the room was great.

Customer review rating 5.0/5

Carol R. F. Couples - Confirmed reviews ALL

The room was large and spotless. Great location for exploring Hanoi- we walked everywhere. The roof top bar and pool were fabulous. Staff were great, special shout out to Mai on reception, Quality in the roof top leisure pool area and the lovely bar lady whose name I can’t remember who is expecting her first wee boy this month.

Dear Ms. Carol R. F., Thank you very much for sharing such a delightful review of your recent stay with us. We are thrilled to hear that you enjoyed our spacious, spotless rooms and that our central location made it easy for you to explore the beauty of Hanoi on foot. It’s wonderful to know you had a great time at our rooftop bar and pool — they are indeed favorite spots for many of our guests. Your kind recognition of Mai at Reception, Mr. Quality at the leisure pool, and our soon-to-be mother at the bar truly means a lot. They will be so happy to receive your compliments, which will serve as a great source of motivation for our entire team. We look forward to welcoming you back to Grand Mercure Hanoi soon for another memorable stay. Warm regards, Nguyen The Quang Front Office Manager Grand Mercure Hanoi

Customer review rating 5.0/5

Peter E. D. Business - Confirmed reviews ALL

Always great stay very comfortable and excellent staffing.

Dear Mr. D., Thank you very much for your kind feedback. We are truly delighted to learn that our convenient location met your business needs and that you had a comfortable stay, complemented by our attentive service. We sincerely look forward to the pleasure of welcoming you back to Grand Mercure Hanoi in the near future. Yours sincerely, Nguyen The Quang Front Office Manager Grand Mercure Hanoi

Other web-users rate our hotel

  • 299 reviews 8.5/10 Location
  • 519 reviews 9/10 Room
  • 704 reviews 9.2/10 Service
  • 8 reviews 9.2/10 WiFi
  • 306 reviews 9.4/10 Amenities
  • 299 reviews 9.7/10 Vibe
  • 198 reviews 8.9/10 Breakfast
  • 174 reviews 8.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.