Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 712 reviews

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Grand Mercure Hanoi - Image 1
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9 Cat Linh, O Cho Dua Ward, 10000 HANOI, Vietnam

Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, O Cho Dua Ward
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Telephone
Fax +84 24 3244 4747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  712 reviews

Customer review rating 5.0/5

Heesu M. Business - Confirmed reviews ALL

Clean and spacious room, friendly staffs

Dear Mr. M., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed a clean and spacious room and that our staff made a friendly and positive impression during your stay.​ Your comments greatly encourage our team to continue delivering high standards of comfort and service. We look forward to welcoming you back to Grand Mercure Hanoi in the near future. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 3.5/5

Aakash P. B. Business - Confirmed reviews ALL

We have some issues with the lighting in the room, which seem more dull and not bright enough... Can be done better with this part Other than this all the staff persons and services were great, and we enjoyed our stay.

Dear Mr. P., Thank you very much for your positive feedback. We are delighted to hear that you enjoyed your very good stay and appreciated the good drinks in our bar.​ Your kind words are a great encouragement to our bar team, who take pride in offering quality beverages and a welcoming atmosphere. We look forward to welcoming you back to Grand Mercure Hanoi soon for more enjoyable moments. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 4.0/5

Takeshi Y. Business - Confirmed reviews ALL

It was better if the room had an air purifiyer and bath tub.

Dear Mr.Y., Thank you very much for your valuable suggestion. We appreciate your feedback regarding the room amenities and will share it with our management team for consideration as we continuously work to enhance guest comfort and satisfaction.​ Your input helps us improve, and we hope to welcome you back to Grand Mercure Hanoi to experience our ongoing upgrades. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 5.0/5

Julia G. Business - Confirmed reviews ALL

I arrived to find birthday cake and flowers in my room with a lovely note. It is this level of thoughtful service that makes this my go to hotel in Hanoi.

Dear Julia G., Thank you for your kind words regarding our service. It is gratifying to know that the special touches in your room contributed positively to your stay. We look forward to welcoming you back to Grand Mercure Hanoi for many more memorable experiences. Nguyen The Quang Front Office Manager

Customer review rating 4.5/5

Ching S. Y. Solo - Confirmed reviews ALL

Staff is professional and very friendly.

Dear Ching S. Y., Thank you for your kind words regarding the comfort of our rooms and the professionalism of our staff. It is a pleasure to know that you enjoyed our lighting system. We appreciate your feedback and hope to welcome you back soon. Nguyen The Quang Front Office Manager

Other web-users rate our hotel

  • 299 reviews 8.5/10 Location
  • 526 reviews 9/10 Room
  • 713 reviews 9.2/10 Service
  • 8 reviews 9.2/10 WiFi
  • 306 reviews 9.5/10 Amenities
  • 299 reviews 9.7/10 Vibe
  • 198 reviews 8.9/10 Breakfast
  • 176 reviews 8.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.