Dear Mr. Stephen E., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for your wonderful review and for choosing to stay with us on your first visit to Nusa Dua. We are delighted to know that we exceeded your expectations and that you enjoyed our beautiful hotel, comfortable suite, and the warm hospitality of our team. It is especially rewarding to hear that you had such a positive experience, from our breakfast team to our pool staff. We will be sure to share your kind recognition with Shinta and the entire team, as feedback like yours is truly encouraging for everyone. Thank you for your kind recommendation. It was our pleasure to welcome you, and we look forward to the opportunity to welcoming you back for another memorable stay at Novotel Bali Nusa Dua Hotel & Residences. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Narender D. Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for sharing your feedback following your recent stay with us. We sincerely apologize for the inconvenience caused by the blocked toilet and the delay in receiving room service assistance. We understand how important prompt service and well-maintained facilities are to ensuring a comfortable stay, and we regret that these aspects did not meet your expectations. We also appreciate your comments regarding the swimming pool size and the lack of air conditioning in the reception area. Your feedback has been shared with the relevant departments for further review as we continue to look for ways to improve our facilities and guest experience. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to provide you with a more comfortable and enjoyable experience on a future visit. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. L., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We appreciate your honest comments, as they help us identify areas where greater attention and improvement are needed. We have noted your concerns regarding the bathroom cleanliness upon arrival, the insufficient towels, and the overall maintenance of the apartment. In particular, your feedback about the cracked tiles around the private pool and the wooden panel that fell into the pool area is a matter we take seriously. We will refer this incident to our Engineering team for further investigation and assessment, with a focus on ensuring the safety and proper maintenance of the area. We also regret that we were not made aware of this concern during your stay. Your additional comments regarding the broken door handle, stained sofa, and kitchen facilities will be shared with the relevant teams for further review. Regarding breakfast, we appreciate your feedback on the quality of the food, particularly the pastries, as well as your comments on the dining prices. We understand that food quality and value are important parts of the overall guest experience, and your observations will be shared with our Food & Beverage team for consideration. With regard to the Accor membership programme, we would like to clarify that Accor Vacation Club operates under separate management from our hotel. Nevertheless, we understand your concerns about the repeated approaches and regret that these interactions made you feel uncomfortable. We will communicate your feedback to the Accor Vacation Club team for their attention and appropriate follow-up. While we are pleased that you appreciated the spacious apartment and found the beds and pillows comfortable, we acknowledge that the concerns you described affected your overall experience. Please be assured that your feedback has been shared with the relevant departments for review and follow-up. Thank you once again for bringing these matters to our attention. We value your feedback and the opportunity it provides us to review our facilities and service practices. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. Warm regards Guest Experience Team Novotel Bali Nusa Dua Hotel & Residence

Dear Ms. Jo, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for sharing your lovely feedback following your recent stay with us. We are delighted to know that you found our hotel a beautiful place to stay and enjoyed the comfort of your room and its wonderful outlook. It is especially pleasing to hear that our friendly team and attentive service made a positive impression on your experience. Providing warm hospitality and ensuring our guests feel comfortable and well cared for are important to us, and your kind recognition is a wonderful encouragement to our colleagues. We are also pleased to know that you had a smooth booking experience through our official website and were satisfied with the cleanliness of your accommodation, as well as the arrival and departure process. Your positive feedback across these areas means a great deal to us. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences and for recommending us to others. We truly appreciate your support and look forward to welcoming you back to Bali for another comfortable and memorable stay in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. W., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for sharing your thoughtful feedback following your recent family stay with us. We are delighted that you enjoyed the spacious upgraded room, the cleanliness, your dining experience at The Square, and the kindness of our team members. However, we sincerely regret that certain aspects of your arrival experience, the initial confusion regarding your package inclusions, and the breakfast variety and organisation did not fully meet your expectations. We also appreciate your comments regarding room lighting. Please be assured that your feedback will be shared with the relevant teams for review and further improvement. We are equally grateful for your kind recognition of our team members who served you during dinner at The Square, and we will gladly share your compliments with them. As a valued ALL Accor Gold member, we truly appreciate your continued trust and constructive feedback. We are pleased that you would consider returning with your family and look forward to welcoming you back for a more seamless and enjoyable experience. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. F., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your feedback following your recent four-night stay with us. We are pleased to know that you had a relaxing break and enjoyed our spacious accommodation, hotel facilities, swimming pool, and beautiful gardens. It is especially encouraging to hear that most of our team members were helpful and responsive throughout your stay. We always strive to provide attentive service and a comfortable environment where our guests can fully relax and enjoy their time in Bali. We also appreciate your continued support as an ALL Accor Platinum member. Your feedback is valuable to us, as it helps us recognise what we are doing well and identify opportunities to further enhance our guests' experiences. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences. We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable and memorable stay in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. Tania E., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for sharing your wonderful feedback with us. We are delighted to know that you enjoyed your first stay in Bali and appreciated the cleanliness of our rooms and hotel, as well as the friendliness and helpfulness of our team. It is always rewarding to know that our team helped make your family stay a pleasant and memorable one. Your kind words and positive ratings are truly appreciated and serve as great encouragement for our team to continue delivering warm and attentive service. We look forward to welcoming you and your family back to Novotel Bali Nusa Dua Hotel & Residences for another enjoyable stay on your next visit to Bali. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. E., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your feedback following your family stay with us. We are pleased to know that you enjoyed our rooms, swimming pool, beautiful landscaping, cleanliness, and breakfast selection, as well as the convenience of our check-out process. However, we sincerely regret that the service at our Beach Club and Gourmet Bar did not meet your expectations. We understand how frustrating it can be to repeatedly seek assistance for menus, orders, and additional drinks, particularly when you are relaxing by the pool. Your comments regarding the attentiveness and proactivity of our team are well noted, as we believe our guests should feel cared for without needing to request assistance each time. We also regret the inconvenience caused by the Wi-Fi connection repeatedly dropping out during your stay. We understand how important a reliable connection is, and we will share your feedback with the relevant departments for review and appropriate follow-up. Please be assured that your comments regarding service attentiveness and Wi-Fi reliability are taken seriously and will be shared with the respective teams to help us identify areas for improvement. While we are glad that you had a positive experience in several aspects of your stay, we recognise that there are opportunities for us to provide a more seamless and enjoyable experience. Thank you once again for your honest feedback and for choosing Novotel Bali Nusa Dua Hotel & Residences. We hope to have the pleasure of welcoming you and your family back and providing you with a more attentive and comfortable stay in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. Natalie M., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for your wonderful feedback and for awarding us a perfect score for your overall experience. We are truly delighted to learn that you and your family had an amazing holiday and that your stay with us made your time in Bali truly memorable. It is especially rewarding to know that you were fully satisfied with our accommodation, cleanliness, breakfast selection, and the warm hospitality provided by our team. Your excellent ratings across the various aspects of your stay are greatly appreciated, as they reflect the dedication and care our colleagues strive to provide to every guest. We are also pleased to know that our sustainability initiatives met your expectations. At Novotel Bali Nusa Dua Hotel & Residences, we believe that family holidays are about creating meaningful moments and cherished memories together. Knowing that we were able to contribute positively to your family’s holiday is a wonderful compliment and a great source of encouragement for our entire team. On behalf of our management and all our colleagues, thank you once again for choosing to stay with us and for sharing your kind words. We sincerely appreciate your trust and look forward to the pleasure of welcoming you and your family back to our resort for another relaxing, enjoyable, and memorable stay in Bali. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. Leanne S., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated the spaciousness of your room, the comfort of the bed, and the cleanliness of our accommodation. We also appreciate your positive feedback regarding our team and other aspects of your stay. However, we sincerely regret that the two-seater sofa did not provide the comfort you expected and that the food in our restaurant fell below your expectations. Please accept our apologies for these disappointing aspects of your experience. We understand that comfortable furnishings and satisfying dining experiences are important in making a stay truly enjoyable. Please be assured that your comments regarding the sofa and restaurant food have been shared with the relevant departments for further review and follow-up. Your feedback is valuable to us as we continue working to improve our facilities and culinary offerings. Ms. Leanne, thank you once again for your honest feedback. We regret that your overall experience did not fully meet your expectations, and we sincerely hope to have another opportunity to welcome you back and provide you with a more comfortable and enjoyable stay. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. Elizabeth W. Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed your Executive Suite and appreciated its cleanliness and comfort, our swimming pool with its relaxing shaded areas, and the wide variety of options available at breakfast. It is especially pleasing to hear that you had such a memorable experience at our Beach Club. We are also glad that our convenient location made it easy for you to explore the nearby beach, Bali Collection, and surrounding shops and amenities. Knowing that these aspects contributed to an enjoyable and relaxing holiday is truly rewarding for our team. We are particularly grateful for your kind recognition of Upeksa, Ivan, Tiara, and Putri. Your appreciation means a great deal to us, and we will be delighted to share your compliments with them as encouragement to continue delivering attentive service and genuine hospitality to our guests. Thank you once again for your excellent rating and for recommending Novotel Bali Nusa Dua Hotel & Residences. We sincerely appreciate your support and look forward to welcoming you back for another wonderful stay filled with comfort, relaxation, and memorable experiences. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Darren F., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for your continued trust and for taking the time to share such a wonderful and thoughtful review of your recent stay with us. It is always a pleasure to welcome you back, and we are delighted to know that our hotel continues to be a place where you feel genuinely welcomed and well cared for, especially as you unwind and recover from your European travels. We sincerely appreciate your kind recognition of Grace, Lorensia, and our Guest Experience Team. Your thoughtful mention of our housekeeping colleagues, Dinar, Panca, and Ernita, as well as their creative towel arrangements, will certainly bring a smile to their faces. We are equally pleased to hear that you enjoyed the hospitality of our Food & Beverage teams at Gourmet Bar, Square, and Pause Café. Hani, Bely, and the entire team will be delighted to know that they consistently provided delicious and carefully prepared gluten-free lunches to suit your dietary requirements. Thank you also for sharing your suggestion regarding the self-service coffee machine at breakfast. We value your feedback and understand how this option can enhance the breakfast experience for guests who prefer to prepare their own coffee. Your comments have been noted and will be shared with the relevant team for consideration. It is always rewarding to know that you enjoyed our newly renovated Azalea Block 5 and that our team's genuine care continues to make your visits memorable. We are also very grateful for your thoughtful gesture of chocolate, which was a lovely surprise and much appreciated. Thank you once again for your continued loyalty as an ALL Accor Gold member and for choosing Novotel Bali Nusa Dua Hotel & Residences as your home away from home in Bali. We look forward to welcoming you and your partner back in March and creating another relaxing and memorable stay for you both. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Michael L., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your thoughtful and detailed feedback with us. We are pleased to know that you enjoyed our comfortable rooms, beautiful gardens, swimming pool, friendly team, and convenient shuttle service. However, we sincerely apologize that our breakfast selection did not meet your expectations, particularly regarding the quality of the eggs, waffles, pancakes, bread, butter, and fruit juices. Please rest assured that your comments have been shared with our Food & Beverage team for careful review and follow-up. We will continue working to improve the quality and freshness of our breakfast offerings to provide a more enjoyable dining experience for our guests. Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the opportunity to welcome you and your family back for an even better experience. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Bhavinkumar P., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences! Thank you for your perfect score and for sharing your lovely feedback with us. We are delighted to know that you and your family had a very enjoyable stay and appreciated our convenient location and the helpful service provided by our team. It is especially rewarding to know that you were fully satisfied with your accommodation, breakfast, cleanliness, and overall experience. We also sincerely appreciate your continued support as an ALL Accor Silver member. Your kind words are a wonderful encouragement to our team to continue creating memorable experiences for our guests. We look forward to welcoming you and your family back to Novotel Bali Nusa Dua Hotel & Residences for another fantastic stay in the near future! Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. Emma L. Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your wonderful feedback following your return to our resort after seven years. We are truly delighted to know that you and your family had another enjoyable stay and that our location and two-level swimming pool made your holiday so special. It is always a pleasure to welcome returning guests, and we sincerely appreciate your continued trust in Novotel Bali Nusa Dua Hotel & Residences. We are especially pleased to hear that our housekeeping team helped create a memorable birthday celebration for your six-year-old with a sweet birthday message and a special birthday song. We believe that thoughtful gestures can make family holidays even more meaningful, and it is heartwarming to know that our colleagues helped create such a lovely memory for your family. Although you did not have the opportunity to learn their names, we will be delighted to share your appreciation with our housekeeping team. Thank you also for your valuable feedback regarding the booking process and the option to upgrade from a two-bedroom to a three-bedroom accommodation. We appreciate your suggestion that this option could be made more visible earlier in the booking journey, and your comments will be shared with the relevant team for consideration. We are also pleased to know that you appreciated our sustainability initiatives, including our towel and linen reuse guidance, water filtration stations, and efforts to reduce unnecessary water and resource consumption. Your positive comments about our cleanliness, breakfast selection, and team are greatly appreciated and serve as wonderful encouragement for our colleagues. We are grateful for your recommendation and hope to have the pleasure of welcoming you and your family back again, creating even more cherished memories together. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mrs. Yvonne B. Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your feedback following your six-night stay with us. We are delighted to know that you had a wonderful holiday and enjoyed our spacious and comfortable pool-view accommodation, beautifully maintained grounds, and swimming pool. It is also a pleasure to hear that our friendly team, excellent breakfast selection, and convenient location contributed to your enjoyable experience. We are particularly pleased that you appreciated the in-room water dispenser as part of our ongoing efforts to promote more sustainable practices. Your recognition of these initiatives is greatly valued, as we continue to seek ways to enhance our guests' comfort while being mindful of our environmental responsibilities. At the same time, we sincerely appreciate your comments regarding the waiting time for food and beverage orders during lunch, dinner, and drinks service. We understand that timely service is an important part of an enjoyable dining experience, and we regret that the delays affected some moments of your stay. Your feedback is valuable, and we will share it with our Food and Beverage team for review as we continue working to improve our service efficiency and consistency. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences and for your kind recommendation. We truly appreciate your feedback and look forward to welcoming you back for another relaxing stay, with an even smoother dining experience to complement the warm hospitality you enjoyed. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Mr. Dayle S., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences! Thank you for sharing your feedback following your first stay with us. We are delighted to know that you found our property well-maintained and tranquil, providing you with a relaxing atmosphere during your holiday with friends. It is also wonderful to hear that you enjoyed your room and were pleased with the service provided by our team, as well as your smooth check-in and check-out experience. Your kind feedback and recommendation mean a great deal to us and serve as encouragement for our team to continue delivering memorable guest experiences. We sincerely appreciate your loyalty as an ALL Accor Gold member and look forward to welcoming you back to Novotel Bali Nusa Dua Hotel & Residences for another peaceful and enjoyable stay in the near future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dear Ms. Josie I.. Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely regret to learn that your experience fell significantly short of your expectations, particularly as you were travelling with your family. We understand that the condition of the accommodation, the quality of the dining experience, the cleanliness of the facilities, and the availability of welcoming family amenities are important elements of an enjoyable holiday. We are sorry that these aspects did not meet the standards you rightfully expected from us. We are particularly concerned by your comments regarding the swimming pool and your daughter’s subsequent illness. We understand how concerning such circumstances can be for a parent. Please be assured that we take feedback of this nature seriously, and the concerns you have raised require careful review by the relevant teams. We also regret that your experiences with our breakfast offering, Kids Club, room condition, and the attentiveness of our team did not reflect the level of hospitality we aspire to deliver. Furthermore, we acknowledge your disappointment regarding the recognition of your ALL membership and the overall service experience throughout your stay. Your feedback has been noted and will be shared with the respective departments for a thorough review and appropriate follow-up. Particular attention will be given to the areas you have highlighted, including accommodation standards, food quality, pool maintenance, family facilities, and service consistency. We recognize the importance of addressing these concerns to enhance the overall guest experience. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to restore your confidence in Novotel on a future visit Warm regards Guest Experience Team Novotel Bali Nusa Dua Hotel & Residence

Dear Mrs. Tania K., Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for sharing your lovely feedback with us. We are delighted to hear that you and your family thoroughly enjoyed your holiday and that our accommodation, beautiful grounds, and breakfast selection contributed to such a wonderful experience. It is especially heartwarming to know that our team made the greatest impression during your stay. Your kind words about their friendliness, cheerful attitude, and excellent service mean a great deal to us. We believe that genuine hospitality comes from the heart, and it is always rewarding to know that our colleagues helped make your family holiday even more memorable. Your appreciation will certainly be shared with our team as encouragement to continue delivering warm, attentive, and personalized service to all our guests. Thank you once again for choosing Novotel Bali Nusa Dua Hotel & Residences for your family getaway. We truly appreciate your kind recognition and look forward to welcoming you and your family back for another relaxing and memorable stay in beautiful Bali. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences