Mercure Surabaya Grand Mirama 4 stars

Dear Heryanto O., Mr We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager

Dear Ms Effi S., Thank you for sharing your wonderful review following your recent business stay at Mercure Surabaya Grand Mirama. We are delighted to know that you had a comfortable stay and enjoyed our well-appointed room, delicious breakfast, and convenient location. It is also a pleasure to hear that you experienced a smooth and fast check-in through our Accor member priority service. Providing seamless and personalized hospitality for our valued ALL – Accor Live Limitless members is something we truly take pride in. Your kind words are greatly appreciated and will be shared with our entire team as motivation to continue delivering exceptional experiences to all our guests. We look forward to welcoming you back to Mercure Surabaya Grand Mirama on your next trip. Sincerely, Sugito Adhi Cluster General Manager

Dear Ms A., Thank you very much for sharing your positive feedback following your stay at Mercure Surabaya Grand Mirama. We are delighted to know that you found our team helpful and appreciated the well-managed and comfortable accommodation we provide. Your kind words are truly appreciated and serve as a great motivation for our entire team to continue delivering attentive service and memorable experiences for every guest. We sincerely look forward to welcoming you back to Mercure Surabaya Grand Mirama for another enjoyable stay in the near future. Sincerely, Sugito Adhi Cluster General Manager

Dear Ms Beatta M. R., Thank you very much for taking the time to share your detailed feedback following your stay at Mercure Surabaya Grand Mirama. We are delighted to know that you enjoyed your room upgrade and had a pleasant experience with our spacious and well-maintained rooms. It is also wonderful to hear that our team was helpful and that you enjoyed our breakfast selection. We truly appreciate your constructive feedback regarding our team’s greeting and interaction with guests. We will share this with our colleagues as a valuable reminder to always maintain warm, proactive, and personalized hospitality whenever welcoming and assisting our guests. Regarding our swimming pool, we appreciate your comment and understand that every guest has different expectations. Your feedback will be taken into consideration as we continue to improve our facilities and guest experience. Thank you once again for your valuable feedback and for choosing Mercure Surabaya Grand Mirama. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Sugito Adhi Cluster General Manager

Dear Mr Alexius L., Thank you for taking the time to share your detailed feedback following your stay at Hotel Mercure Surabaya Grand Mirama. We are pleased to know that you appreciated our spacious room and found your stay to be good value for money. However, we are truly sorry to learn about the condition of the welcome amenities and, most importantly, the issue you encountered with the drinking water bottle. We understand how unpleasant and concerning this experience must have been, and we sincerely apologize for the inconvenience and disappointment it caused. Please be assured that your comments have been shared with our Housekeeping and Front Office teams for immediate investigation and corrective action. We also regret that our response at the time did not meet your expectations. While our team may have intended to document the issue for internal follow-up, we understand that our priority should have been to address your concerns with greater empathy and care. Your feedback is invaluable as it helps us improve both our product quality and service standards. We sincerely hope you will give us another opportunity to provide you with the level of hospitality that Hotel Mercure Surabaya Grand Mirama is committed to delivering. Sincerely, Sugito Adhi Cluster General Manager