Description
Hotel extras
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Strategically located to Gubeng Train Station and Juanda Airport
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Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent
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Only 6 minutes by vehicles to Tunjungan Plaza
Our accommodation(s)
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Room
Classic Room - 1 king size bed
- 4 pers. max
- 24 m² / 258 sq ft
- Bedding 1 x King size bed(s)
Room
Classic Room - 2 single bed
- 4 pers. max
- 24 m² / 258 sq ft
- Bedding 2 x Twin bed(s)
- Accessible room
Room
Classic Superior Room, City View - 1 king size bed
- 4 pers. max
- 24 m² / 258 sq ft
- Bedding 1 x King size bed(s)
- Views: City View
Room
Classic Superior Room, City View - 2 single bed
- 4 pers. max
- 24 m² / 258 sq ft
- Bedding 2 x Twin bed(s)
- Views: City View
- Accessible room
Room
Privilege King Room, City View - 1 king size bed
- 4 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x King size bed(s)
Room
Deluxe Suite - 1 king size bed
- 4 pers. max
- 48 m² / 516 sq ft
- Bedding 1 x King size bed(s)
Room
Privilege Twin Room, City View - 2 single bed
- 4 pers. max
- 30 m² / 322 sq ft
- Bedding 2 x Twin bed(s)
- Views: City View
Room
Privilege Luxe King, Ideal for Family - 1 king size bed
- 4 pers. max
- 30 m² / 322 sq ft
- Bedding 1 x King size bed(s)
Room
Privilege Luxe Twin, Ideal for Family - 2 single bed
- 4 pers. max
- 30 m² / 322 sq ft
- Bedding 2 x Twin bed(s)
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Suite
Studio Suite Room, Ideal for Family - 1 king size bed
- 4 pers. max
- 48 m² / 516 sq ft
- Bedding 1 x King size bed(s)
Suite
Privilege Suite - 1 king size bed
- 4 pers. max
- 54 m² / 581 sq ft
- Bedding 1 x King size bed(s)
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Room
Classic Room - 2 single bed
- 4 pers. max
- 24 m² / 258 sq ft
- Bedding 2 x Twin bed(s)
- Accessible room
Room
Classic Superior Room, City View - 2 single bed
- 4 pers. max
- 24 m² / 258 sq ft
- Bedding 2 x Twin bed(s)
- Views: City View
- Accessible room
Hotel location
Mercure Surabaya Grand Mirama
Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia
GPS:-7.28505, 112.739236
Access and transport
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Gubeng Station
Railway station
Access: 4 km / 2.49 mi 15 min drive
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Shuttle
Shuttle on call
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Tugu Pahlawan
Tourist attraction
Access: 1.5 km / 0.93 mi 7 min drive
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Shuttle
Shuttle on call
Surabaya Zoo
Zoo
Access: 2.5 km / 1.55 mi 5 min drive
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Shuttle
Shuttle on call
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Tunjungan Plaza
Shopping centre/mall
Access: 2 km / 1.243 mi
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Shuttle
Additional charge
Hotel services
Check-in from - Check out up to
- Swimming pool
- Shuttle
- Restaurant
- Wheelchair accessible
- Fitness center
- Wi-Fi
- Air conditioning
- Breakfast
- Bar
- Meeting rooms
- Room service
- Car park
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TRIMURTI RESTO
Indonesian and international cuisine in an open kitchen style, close to the lounge area and gives you a view to the Mercure Surabaya's swimming pool and pond.
LAN HUA
Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms, ideal for business meetings and social gatherings in our 4-star hotel.
EBISU
To provide a new dining experience, Ebisu serves Japanese dishes with active promotion and is available to both in-house and outside guest.
COFFEE CAFE
Sit back and enjoy sumputous café food in a food truck concept in downtown Surabaya.
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COFFEE CAFE
Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.
OASIS SWIMMING POOL
The Oasis swimming pool is located at back of Mercure Surabaya hotel along with a pleasant garden arrangement and pool snack bar.
Breakfast
Start your new day with special treats. Our Buffet Breakfast serves from Continental's classic to American's favorites along with Indonesian's famous dishes. If you prefer, have a continental breakfast sent up to your room for your private convenience
Pool
Enjoy a peaceful retreat by the pool, where cool waters and a soothing ambiance create the perfect place to relax.
Fitness center
Stay fit while you're away from home. Our personal trainer is ready to make you sweat with his train programs...or join our daily health class: Gym Ball, Cardio Dance, Yoga, Aerobic, Pilates and many more...
Spa
Relax, Restore and Revitalise. At Vous Spa, you are the center of attention. Our treatment is blending best local beauty and health traditions to soothe and harmonise your senses.
Meetings & Events
- Number of Meeting Room
- 14
- Surface of the largest room
- 1100 m² / 3609 sq ft
- Maximum seats capacity
- 1200
- Maximum capacity for banquets
- 700
Weddings
Non contractual photo
Our Team brings a wealth of knowledge and skills,enabling us to reach the excellent standard that is today.We cannot guarantee you the sunshine,but we can assure you of a warm welcome & a professional-dedicated team who will ensure a perfect WEDDING day
Our guest reviews
ALL Rating
Customer review rating 2.0/5
Andy C. Families - Confirmed reviews ALL
Dear Mr Andy C. Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies for the disappointment you experienced, particularly regarding our valet service. We are truly sorry to learn that you were asked for money by our valet staff and that the service provided did not reflect the warm hospitality, professionalism, and courtesy that we strive to deliver. Your comments have been taken very seriously and will be shared with the relevant department for immediate review, coaching, and corrective action. We also regret that the room did not meet your expectations in terms of style and overall appearance. Your feedback regarding room upgrades is valuable and has been noted as part of our continuous efforts to enhance our facilities and guest experience. Thank you as well for highlighting the need for additional training for our valet team. Constructive feedback such as yours helps us identify areas where we can improve and ensure a better experience for all our guests. We appreciate your candid comments and hope you will allow us the opportunity to restore your confidence in a future stay. Warm regards, Sugito Adhi Cluster General Manager
Customer review rating 5.0/5
D. D. Business - Confirmed reviews ALL
Kepada Bapak D. yang terhormat, Terima kasih telah meluangkan waktu untuk memberikan ulasan mengenai pengalaman menginap Anda di Hotel Mecure Surabaya Grand Mirama Kami sangat senang mengetahui bahwa Anda merasa puas dengan pelayanan yang kami berikan, kebersihan hotel yang terjaga, serta nilai yang Anda rasakan dari harga yang kami tawarkan. Kepuasan tamu merupakan prioritas utama kami, dan apresiasi seperti ini menjadi motivasi bagi seluruh tim untuk terus memberikan pelayanan terbaik. Kami berharap dapat kembali menyambut Anda dalam kunjungan berikutnya dan memberikan pengalaman menginap yang sama menyenangkannya, bahkan lebih baik lagi. Hormat kami, Sugito Adhi Cluster General Manager
Customer review rating 4.5/5
Bambang D. S. Solo - Confirmed reviews ALL
Kepada Bapak Bambang D. S. yang terhormat, Terima kasih telah meluangkan waktu untuk memberikan ulasan mengenai pengalaman menginap Bapak bersama kami. Kami sangat senang mengetahui bahwa Bapak merasakan pelayanan yang ramah dari tim kami. Apresiasi yang Bapak sampaikan menjadi motivasi bagi seluruh staf untuk terus memberikan pelayanan terbaik dan menciptakan pengalaman menginap yang berkesan bagi setiap tamu. Kami berharap dapat kembali menyambut Bapak di kesempatan berikutnya dan memberikan pengalaman yang semakin menyenangkan. Hormat kami, Sugito Adhi Cluster General Manager
Customer review rating 4.0/5
Josephine S. S. Business - Confirmed reviews ALL
Dear Josephine S. S., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager
Customer review rating 4.0/5
Gani K. Couples - Confirmed reviews ALL
Dear Mr, Gani K., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi Cluster General Manager
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