Mercure Surabaya Grand Mirama 4 stars

Customer review rating (ALL Rating) 4.6/5 529 reviews

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Mercure Surabaya Grand Mirama - Image 1
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Jl Raya Darmo 68 - 78, 60264 SURABAYA, Indonesia

Description

Hotel extras

  • Strategically located to Gubeng Train Station and Juanda Airport

  • Near tourist attractions such us Zoo Surabaya , Tugu Pahlawan Monument, and many Shopping Cent

  • Only 6 minutes by vehicles to Tunjungan Plaza

Our accommodation(s)

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Hotel location

Mercure Surabaya Grand Mirama

Jl Raya Darmo 68 - 78
60264 SURABAYA
Indonesia

GPS:-7.28505, 112.739236

Telephone
Fax +62 31 5678383

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  529 reviews

TripAdvisor Rating  4.5/5  2,413 reviews

Mercure surabaya

TripAdvisor rating 5.0/5

Discover39431759914 TripAdvisor review

This place so wonderful hotel .we Will go here again if there are plan of my office this day, sangat ramah dan sangat baikk pelayanann di hotel Mercure Surabaya Grand Mirama sangat the best untuk berbisnis disini, juga sangat bersih dan rapih

It was Okay

Customer review rating 4.0/5

David Business - Confirmed reviews ALL

Requesting non smoking room but there is none available at that time. Staff knock on the door in early morning, if not answered they will keep knocking. Except for above 2, it was a good stay for business trip, amenities were complete, the room is spacious, bed was good, they have good entertainment in the room as it was connected to netflix, disney, etc.

Dear David Yunius S., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

great, but please better maintain facilities and rooms

TripAdvisor rating 5.0/5

Hokkim M Families - TripAdvisor review

hotels lobby Was spacious, all check in desk were available, there are 3 Restaurants and a caffe. car Park was a bit limited, but it was quite empty during my stay. room: superior room was spacious and clean, equipped with a smart tv. bathroom was a bit on the smaller side, but stream from rain shower was great. staffs: plenty of friendly and helpful staffs. pool staffs were great. breakfast: variety of dishes, most of them good, with a few local dishes. coffee Was great, but HOT CHOCOLATE NEEDS IMPROVEMENT, cocoa taste was super lacking, with the milk/water being the dominant taste. pool: super large, pool staffs were great, depth was enough (1.5m deepest). SOME POOL TILES WERE OFF, MAKING THEM SAFETY HAZARDS. overall, a worth it hotel, with improvements to be made.

Dear Hokkim M Warmest Greeting From Mercure Hotels Surabaya Grand Mirama We very much appreciate your comments regarding your experience at the Mercure Surabaya. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more satisfying Sincerely, Sugito Adhi Geberal Manager

My home away from home

Customer review rating 4.5/5

Roslan C. Friends - Confirmed reviews ALL

Great fully satisfied experience as always

Dear Roslan C., We very much appreciate your comments regarding your stay at the Mercure Surabaya Grand Mirama. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sugito Adhi General Manager

A little disappointing

Customer review rating 3.0/5

Aries I. Business - Confirmed reviews ALL

The water from the sink was so dirty in room 731, I had to ask for a change of room. Still the staff are very good at their service

Dear Aries I., Thank you for taking the time to tell us about your experience at the Mercure Surabaya Grand Mirama. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sugito Adhi General Manager

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Other web-users rate our hotel

  • 108 reviews 8.6/10 Location
  • 401 reviews 7.7/10 Room
  • 719 reviews 9.3/10 Service
  • 9 reviews 8.1/10 WiFi
  • 475 reviews 9.2/10 Food
  • 213 reviews 8.7/10 Cleanliness
  • 182 reviews 8.8/10 Breakfast
  • 101 reviews 6.1/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.