Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 760 reviews

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Novotel Wien City - Image 1
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Aspernbrueckengasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Telephone
Fax +43 1 90303555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  760 reviews

TripAdvisor Rating  4.0/5  1,938 reviews

Certificate of excellence 2023

Good base to explore from

Customer review rating 3.5/5

Jj Couples - Confirmed reviews ALL

The staff were excellent throughout our stay, the room was good and importantly the heating worked, Vienna gets cold!

Dear Guest, Thank you for your feedback. We are delighted that you found our staff to be excellent and appreciated the quality of your room. It is always encouraging for our team to hear that the efforts made to provide warm and comfortable accommodations, particularly in the cooler months, are noticed and appreciated by our guests. However, we regret to hear about your experience with the non-smoking policy not being adhered to by another guest. Our hotel is indeed 100% non-smoking and we take such matters very seriously. We apologize for any discomfort this may have caused you. While our team is always on hand to address any concerns, we understand that you preferred not to report this incident, and we respect your decision. We hope to welcome you back on a future occasion. Best wishes, Markus Koller, Cluster General Manager

Pleasant stay, great location

Customer review rating 4.0/5

Gianluca Families - Confirmed reviews ALL

Pleasant stay at the Novotel Wien City. Excellent location easily reachable by metro. Metro station a stone's throw away. Surrounding area with various cafes, restaurants, a supermarket. The only negative note is the timing of the room cleaning. This seems to be one of the most frequent criticisms in the comments and despite the reassurances from the Hotel it seems that no action has been taken: in the 3 days I stayed at this hotel the cleaning staff showed up at 6pm and at 8am on Sunday. Not exactly ideal times, especially early on Sunday morning.

Dear Gianluca. Thank you for taking the time to share your experience with us. We are delighted that you appreciated our hotel's prime location and the vibrant surrounding area with its various cafes, restaurants, and a supermarket. These highlights indeed make Novotel Wien City an excellent choice for those wishing to explore Vienna. However, we regret to hear that the timing of our room cleaning service did not align with your expectations. We understand that comfort and convenience are paramount, and we are sorry for any disruption this may have caused to your stay. Rest assured, we value your feedback and are looking at how we can better schedule our cleaning services to enhance the guest experience. Finally, we are pleased that our hotel's accessibility via metro and proximity to key attractions provided you with a convenient base for your visit to Vienna. We believe that being just a stone's throw away from important transport links and cultural sites is essential for our guests. We hope to welcome you back. Best wishes, Markus Koller, Cluster General Manager

Okay hotel

TripAdvisor rating 4.0/5

belfastim Business - TripAdvisor review

The hotel is good and is quite basic . Rooms are clean but small and the staff are friendly. The toilet is separate from the bathroom. The breakfast is quite basic but adequate. The location is good with good access to local transport. Check is quick but couldn’t check out early.

Dear Guest, Thank you for taking the time to share feedback about your stay. We are pleased that you found our staff to be friendly and that you appreciated the cleanliness of our rooms. Our team works hard to ensure that all areas of the hotel are well-maintained for our guests' comfort. However, we regret to hear that you were unable to check out early. While we offer express check-out options, such as leaving your key card at the Fast Check-Out Box, we understand that this may not have met your specific needs. We apologize for any inconvenience this may have caused. We also note your comments on your breakfast experience and the room size; we will use these to identify areas that need attention. Nevertheless, it's wonderful to know that you enjoyed our hotel's location and its proximity to local transportation. Our central position, just a 5-minute walk from the Nestroyplatz and Schwedenplatz Underground Stations, provides quick connections to all major sights in Vienna, making it convenient for our guests to explore the city. We hope to have the opportunity to welcome you back for an improved experience in the future. Best regards, Markus Koller, Cluster General Manager

Great stay

Customer review rating 4.5/5

Vicki Friends - Confirmed reviews ALL

We enjoyed our recent stay at the Novotel in Vienna. It was well located, within easy reach of the city centre. The staff were very friendly and welcoming. Our room was spacious with all the amenities we required. The breakfast was well stocked and tasty. Would definitely recommend this hotel.

Dear Vicki, Thank you for your feedback. We are thrilled to hear that your visit to Novotel Wien City was enjoyable and met your expectations. It is gratifying to know that our convenient location, the professionalism of our staff, the spaciousness and amenities of your room, along with the variety and taste of our breakfast offerings contributed positively to your stay. Our team takes great pride in delivering an exceptional experience for our guests, and your recommendation is the highest compliment we can receive. It would be a pleasure to welcome you for another enjoyable stay. Best wishes, Markus Koller, Cluster General Manager

Worst experience ever

Customer review rating 1.5/5

Bleonora M. Families - Confirmed reviews ALL

We had a family holiday celebration and we stayed for two nights from 26-28 October and booked two rooms 714&715. We had problems with toilet door in room 715 and we told receptionist they did nothing,water in the fridge was opened like in a slum hotel. Next day both sinks were blocked and shower was blocked and flooding. Really really dissatisfied from Novotel when I have been in different Novotel hotels in Europe and had the best experience and paying nearly 1000 euro and leaving the place unsatisfied and for a 4 star hotel the staff didn’t do anything leave me with the worst feeling and never going back to any of your hotels in the future , not even mentioning the smallest room ever

Dear Bleonora, Thank you for sharing your review about your recent stay on multiple platforms. We are truly sorry to hear about the issues you encountered during your stay. Our guests' comfort and satisfaction are of utmost importance, and it is clear that we fell short in your case. Regarding the concerns with the room amenities, we would like to apologize for any inconvenience caused by the plumbing issues - which we have already fixed during your stay and the open bottle in your minibar - this should certainly have been noticed upfront by our team. We were also happy to provide you with some extra tissue boxes during your stay as you seemed to be very keen on them. Our team strives to maintain high standards of maintenance and cleanliness, and we regret that your experience did not reflect this. Furthermore, we are disheartened to learn that our room dimensions did not meet your expectations. While our rooms have been designed to optimize space and comfort, we understand that preferences can vary, and we are sorry to hear that you found your room to be smaller than anticipated. We are also sorry to hear that our breakfast selection did not live up to your expectations. We take pride in offering a variety of options to cater to our guests' tastes and will consider your comments as we continue to improve our breakfast offerings. Once again, we apologize for any shortcomings during your visit and would welcome the opportunity to discuss your concerns in more detail. In a nutshell, I think we can conclude, that we are not the perfect match for your expectations, yet your comments will help us to further improve and extend the high level of quality and standards which we are proud of providing to all our guests on a daily basis. Best wishes, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,099 reviews 8.9/10 Location
  • 1,069 reviews 7/10 Room
  • 885 reviews 8.1/10 Service
  • 18 reviews 7.1/10 WiFi
  • 608 reviews 7/10 Breakfast
  • 489 reviews 7.3/10 Cleanliness
  • 209 reviews 4.1/10 Value
  • 13 reviews 7.8/10 Wellness Area

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