Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 811 reviews

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Aspernbrueckengasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Telephone
Fax +43 1 90303555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  811 reviews

TripAdvisor Rating  4.0/5  1,940 reviews

Certificate of excellence 2023

Very average

Customer review rating 2.5/5

Stanislava T. Families - Confirmed reviews ALL

We have stayed in other 4 star Novotel hotels and this one was disappointing compared to others. Family room was quite small. There was no conditioner or body lotion which is not acceptable for a 4 star hotel and those were available in the one we stayed in Sofia, Bulgaria. The breakfast was also very average, compared to the other Novotel hotels we stayed. There was only one instant coffee available in our family room which again is not acceptable, given that we are two adults. When we asked the cleaning staff for more, they said they ran out of coffee. In the other Novotel hotels we stayed there was an actual coffee machine with capsules and mini fridge. Location is great and staff was friendly but overall we were disappointed as this hotel didn't match up the other Novotel hotels we stayed and given the facilities it had, I would expect those for a 3 star hotel, rather than 4 star.

Dear Stan, Thank you for taking the time to share your feedback. We are delighted that you found our location convenient and our staff friendly; these are aspects we pride ourselves on to ensure a memorable experience for our guests. However, we regret to hear that certain aspects of your stay did not meet your expectations. Please accept our apologies for the discomfort you experienced regarding the amenities in your room. While it is our intention to provide a high level of quality, variations in amenities can exist among different room types and we are reviewing the consistency of our essential room features. Additionally, we are sorry to hear your comments about the room size and the condition of the carpets. Our recent renovations aimed to enhance the comfort and quality of our accommodations, and we will certainly take your comments into consideration for future improvements. Concerning the breakfast offerings, we strive to offer a variety of high-quality options and regret that this aspect did not fully satisfy you. We understand that these factors impacted your perception of value and we are truly sorry that you felt the experience was not commensurate with the price. It is through comments like yours that we are able to continuously refine our services and facilities. We hope to see you again in the future. Season's Greetings, Markus Koller, Cluster General Manager

Average

Customer review rating 1.5/5

Serge Couples - Confirmed reviews ALL

Inefficient staff. Broken shower. Dirty toilet. Good location, bad management of the facilities

Dear Serge, Thank you for taking the time to review your stay. We are pleased that you appreciated the hotel's location, conveniently situated for easy access to Vienna's many attractions and cultural landmarks. However, we are concerned to hear about the aspects of your stay that did not meet your satisfaction. Our guests' comfort is of utmost importance, and it is disheartening to learn that the condition of your room's facilities fell short of our high standards. Furthermore, we apologize if the interactions with our staff did not reflect the high level of customer service we strive to provide. We value your status as a Silver member of the ALL – Accor Live Limitless loyalty programme, and your input is essential for us to enhance our service quality. We hope you will consider staying with us again in the future. Seasons greetings, Markus Koller, Cluster General Manager

comfortable accommodation

Customer review rating 5.0/5

Halil O. Families - Confirmed reviews ALL

The staff was very helpful. They were very helpful in everything. Besides, the location of the hotel was very good. It was just a few steps away from the metro stop.

Dear Halil, Thank you for taking the time to share your feedback. We are absolutely thrilled to hear about your satisfying stay at our hotel. We are delighted that you found our team to be highly supportive and our location conveniently close to the metro, making your travels around Vienna easier. It's also great that you noticed and appreciated our commitment to sustainability, as we strive to ensure our practices are environmentally friendly. We look forward to welcoming you back. Best wishes, Markus Koller, Cluster General Manager

Super Location

Customer review rating 5.0/5

Nick Families - Confirmed reviews ALL

Really nice hotel, very clean, great location, just a 10 minute walk into the old town.

Dear Nick, Thank you for this high rating. We are truly grateful for your kind words and glad to hear your stay was enjoyable. It is wonderful to know that our central location provided the convenience you needed to explore the old town, and we are equally pleased that the impeccable cleanliness of our hotel contributed to a comfortable experience for you. We look forward to seeing you on your next visit. Kind regards, Markus Koller, Cluster General Manager

Customer review rating 2.5/5

Muralidharan T. Families - Confirmed reviews ALL

Had to wait for check in even after 1500hrs.

Dear Mr. T., Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced during check-in. Though we strive to have rooms ready for our guests upon their arrival, there are occasions when unforeseen circumstances may cause slight delays. We understand how valuable your time is, especially when traveling, and we are sorry for any inconvenience this may have caused. Rest assured, we are continuously working on optimizing our room preparation process. We hope you will give us the opportunity to provide you with a more enjoyable experience in the future. Best regards, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,131 reviews 9/10 Location
  • 1,099 reviews 7.1/10 Room
  • 921 reviews 8.1/10 Service
  • 19 reviews 7/10 WiFi
  • 616 reviews 6.8/10 Breakfast
  • 548 reviews 5.8/10 Comfort
  • 507 reviews 7.3/10 Cleanliness
  • 215 reviews 3.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.