Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,052 reviews

Best price
guarantee
Novotel Wien City - Image 1
Novotel Wien City - Image 2
Novotel Wien City - Image 3
Novotel Wien City - Image 4
Aspernbrueckengasse 1, 1020 Vienna, Austria

Description

Hotel extras

  • Novotel in Vienna within walking distance of the city center

  • Executive room with balcony and view of the ring road

  • Children up to 16 years of age can stay for free in their parents' room

  • Running track along the Danube Canal directly in front of the hotel

  • Restaurant with regional & organic-certified dishes

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 Vienna
Austria

GPS:48.213099, 16.382962

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,052 reviews

Customer review rating 3.0/5

Itzhak F. Friends - Confirmed reviews ALL

We spent a lot of time choosing our hotel in Vienna and ultimately picked this one because it was presented as a level above our other options. Since having an included breakfast and a proper gym was a priority for us, we had high expectations. Unfortunately, the reality did not match the promise. The Downsides: The Gym: The online photos were highly misleading. It looked like a well-equipped facility, but in reality, it was a very disappointing space with very few machines and minimal weights. It was definitely not up to the standard we expected, and had we known this in advance, we would not have booked here. The Breakfast: The breakfast was one of the most bland and uninspiring we’ve encountered. Most of the items-especially the pastries—felt dry and far from fresh. The Upsides: The Rooms: On a positive note, the rooms themselves were spacious, comfortable, and very clean. The housekeeping team deserves credit for this. Overall Impression: While the room itself was nice, the overall experience was disappointing due to the poor breakfast quality and the misleading fitness facilities. If we had known the true state of the amenities beforehand, we would have chosen a different place to stay.

Dear Itzhak, Thank you for your valuable feedback. We’re pleased you found your room comfortable and appreciated its cleanliness during your stay. However, we sincerely regret that aspects of your experience fell short of expectations. Our breakfast selection aims to offer fresh, diverse options daily, and we’re reviewing your feedback to enhance this service. Regarding the fitness needs, our 24/7 facility includes cardio equipment and free weights, though we acknowledge it may not have met your requirements. We also apologize for the oversight in communication during check-in and will reinforce our protocols to prevent future lapses. Nonetheless, we’re glad our housekeeping team promptly addressed your requests and contributed positively to your stay. We hope that we have the pleasure of welcoming you back. With very best wishes, Roman Krüger, General Manager

Customer review rating 4.0/5

Eduard P. Business - Confirmed reviews ALL

Good room, comfortable bed, friendly staff, good breakfast, good location close to U-Bahn

Dear Eduard, It was a pleasure to receive this kind review of your time with us. We’re delighted your stay met your needs during your business trip. Our team takes pride in providing comfortable accommodations, and we’re glad you found the bed restful and the breakfast satisfying. It’s wonderful to hear our location near the U-Bahn made exploring Vienna convenient. We value your loyalty as an ALL Accor Classic member and appreciate your recommendation score of 8. We look forward to welcoming you back. Best wishes, Peter Jelinek, Resident Manager

Customer review rating 3.0/5

Andrew W. Couples - Confirmed reviews ALL

Stayed at the Novotel Wien for two nights. The staff were fantastic and the location was perfect. Unfortunately the air-conditioning was hardly working. Both nights the room temperatures became quite high, which disrupted our sleep on both nights. The was unacceptable and the AC/ lack of it needs to be addressed. Everything else was great but unfortunately the AC was a major negative drawback.

Dear Andrew, Thank you for taking the time to share your thoughts with us. It is wonderful to hear that our team made a positive impression during your stay. We take pride in delivering attentive service to all our guests and value your recognition. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Your comments about the room environment have been noted, and we assure you that our maintenance protocols are designed to address such concerns promptly. While individual room conditions can vary, we strive to ensure all systems function optimally for guest comfort. We are delighted our central location allowed you to explore Vienna with ease. Being steps away from major attractions like Stephansplatz and the Danube Canal offers our guests the perfect blend of convenience and discovery. We hope to welcome you for an improved experience in the future. Best regards, Peter Jelinek, Resident Manager

Customer review rating 0.5/5

Christian A. Families - Confirmed reviews ALL

I am seeing on my credit card that you are taking "1.038,22 EUR" When I have reserved for "864.22 EUR" only. Can you explain me the difference, and can you reimburse me? We took zero breakfast at your hotel. Thanks for your explanation

Customer review rating 2.5/5

Fata T. Business - Confirmed reviews ALL

Upon arrival, they charged me again for the accommodation at the reception, even though it had already been paid in advance. After intervention, the money was refunded, but in both cases the bank has charged me the currency conversion fee. Although the mistake was not mine, but the receptionist's, I did not receive an apology, and of course no one even offered to refund me the cost of the conversion, which was the minimum that a hotel of this rank should offer. I do not like that there are no more slippers in the rooms, which I expected, so I did not bring them. The maid took the used towels on the second day, but did not give me new, clean ones.

Dear Fata, We take your feedback seriously and will use it to improve our services. We sincerely apologize that your experience fell short of your expectations. Regarding the billing error at check-in, we acknowledge this oversight and are reviewing our procedures to prevent recurrence. Our housekeeping team typically ensures timely replenishment of amenities, and we regret any inconvenience caused by the towel replacement delay. We also understand your comments about the slippers and are exploring alternative solutions to maintain comfort while considering environmental impacts. Your feedback about reception service standards is taken seriously, as we aim to uphold the professionalism expected of our team. We value your loyalty as an ALL Accor member and appreciate your insights. We hope to welcome you back in the future. Best regards, Peter Jelinek, Resident Manager

Other web-users rate our hotel

  • 1,194 reviews 9.3/10 Location
  • 1,167 reviews 6.7/10 Room
  • 1,004 reviews 7.7/10 Service
  • 8 reviews 9.1/10 WiFi
  • 650 reviews 7/10 Breakfast
  • 564 reviews 5.6/10 Comfort
  • 543 reviews 7.6/10 Cleanliness
  • 219 reviews 4.6/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Vienna