Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 1,634 reviews

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Novotel Suites Wien City Donau - Image 1
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Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious 30m² suites

  • Breakfast on the quiet terrace with a view of the greenery

  • Children up to 16 years of age can stay for free in their parents' room

  • Subway connection to the city center and within walking distance of the Prater

Our accommodation(s)

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Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,634 reviews

Customer review rating 4.0/5

Anton K. Solo - Confirmed reviews ALL

Great support from Manager and all staff. Sincerely thank you to all of them.

Dear Anton, Thank you for such a positive review. We are delighted that our team, including the hotel manager, contributed positively to your stay. Your recognition of their efforts is truly appreciated. We sincerely apologize that some aspects did not meet your expectations, especially regarding the accessibility. Please know that we are committed to enhancing convenience for all our guests. Finally, we are glad to hear your continued trust in our loyalty program and hope it adds value to your future travels with us. We would be delighted to welcome you back. Take care, Roman Krüger, General Manager

Customer review rating 5.0/5

Martina Z. Families - Confirmed reviews ALL

It was very nice and reception is excellent!

Dear Martina, We would like to thank you for your feedback about your experience at Novotel Suites Wien City Donau. We’re thrilled you enjoyed your stay! Your kind words about our reception team’s service warm our hearts, they strive to make every guest feel welcome. It’s wonderful that our convenient city transport connections added ease to your family trip. We value your trust in booking through the Accor ALL App and look forward to welcoming you back soon. We look forward to seeing you again in the future. Best regards, Roman Krüger, General Manager

Customer review rating 4.5/5

Bjorn L. Business - Confirmed reviews ALL

This hotel is perfect if you are attending a Congress at the Vienna international center. It’s only two stops with the metro. Also a very short connection to the central city area. Metro entrance literally 100 meters from the front entrance. Easy to reach from the airport via taxi a little bit more complicated with public transport as you need to change. Spacious rooms, containing everything you need. What you don’t have like bathrobes and slippers can be ordered online and is delivered within a very short time. Only a few things that need to be addressed. The most important things is that the pillows is a very low quality very hard and for me the first night was two hours sleep because of this. Was able to order a softer pillow the second day. Also the cleaning personnel forgot to empty the trash in room. We can also recommend that the hotel put some more clothes hangers in the room, as this hotel will generally be used by Congress participants that have some more attire that needs to be hung. Otherwise, perfect. We will be back next year, but will remember to order other pillows when we get there.

Dear Bjorn, Thank you for taking the time to review your stay. We are thrilled to hear your stay was enjoyable. Your kind words about our proximity to the Vienna International Center and seamless metro connections to the city center are truly appreciated. It’s wonderful knowing our location enhanced your congress experience. We regret any inconvenience encountered with public transport from the airport and will share your feedback to improve future guidance. Finally, we’re delighted our team could accommodate your booking through the Accor ALL App during a sold-out period. Your loyalty as a Gold member means a lot to us. We hope to see you again on your next visit to Vienna. With very best wishes, Roman Krüger, General Manager

Customer review rating 4.0/5

Teik C. S. Business - Confirmed reviews ALL

Very smooth

Dear S., We would like to thank you for this kind feedback about your experience at Novotel Suites Wien City Donau. We are delighted to hear that you found our location ideal for your business needs and appreciated the smooth check-in experience. However, we regret any frustration caused by our stay requirements during peak seasons. We value your loyalty as a Classic member and strive to balance policies with guest comfort. It’s wonderful to know you enjoyed your overall stay, and we hope the convenience of our public transport access added ease to your Vienna visit. We look forward to seeing you again in the future. Best wishes, Roman Krüger, General Manager

Customer review rating 4.5/5

Konstantinos S. Families - Confirmed reviews ALL

Great location, excellent breakfast, easy check-in/-out, the family junior suite could have been divided into 2 separate rooms rather than being separated with a curtain, the built-in bathroom and toilette felt "cheap" compared to the overall quality of the suite.

Dear Konstantinos, Thank you for such a positive review. We’re thrilled you enjoyed your time with us. Your kind words about our convenient location near the U-Bahn station and the smooth check-in process warm our hearts. Families like yours appreciate how our suites cater to both comfort and practicality during city explorations. That said, we take your feedback about the suite's layout and bathroom design seriously. Our family suites are designed with flexible living spaces in mind, though we understand preferences may vary. Rest assured, we continuously explore ways to enhance our room configurations. Finally, it’s wonderful knowing our breakfast offerings added joy to your mornings. The terrace view and hearty selections aim to start each day right for both business travelers and families. We hope you made cherished memories exploring the Prater and Vienna’s historic center. We look forward to welcoming you back. Best regards. Roman Krüger, General Manager

Other web-users rate our hotel

  • 1,415 reviews 9.4/10 Location
  • 1,707 reviews 8.3/10 Room
  • 1,057 reviews 8.2/10 Service
  • 24 reviews 8.2/10 WiFi
  • 1,089 reviews 8.3/10 Comfort
  • 794 reviews 7.8/10 Breakfast
  • 679 reviews 8.2/10 Cleanliness
  • 267 reviews 6/10 Value

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