Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 1,638 reviews

Best price
guarantee
Novotel Suites Wien City Donau - Image 1
Novotel Suites Wien City Donau - Image 2
Novotel Suites Wien City Donau - Image 3
Novotel Suites Wien City Donau - Image 4
Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious 30m² suites

  • Breakfast on the quiet terrace with a view of the greenery

  • Children up to 16 years of age can stay for free in their parents' room

  • Subway connection to the city center and within walking distance of the Prater

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,638 reviews

Customer review rating 3.0/5

Sabrina C. Couples - Confirmed reviews ALL

Hotel itself was good, however we had 1 room service throughout the whole trip and were left using the same towels. Also one robe got taken away and our coffee was never topped up. The room itself was nice and the bed was comfortable. The staff on the front desk were lovely and helpful as well.

Dear Sabrina, Thank you for your review of your recent visit. We are delighted to hear that you found your suite comfortable and enjoyed the thoughtful amenities provided. That said, we sincerely regret that certain aspects of your stay did not meet your expectations and we would like to clarify that our daily housekeeping service includes full replenishment of in-room items. Our reception team is always available to promptly address any requests during your stay. Nonetheless, your kind words about our welcoming team at the front desk are greatly appreciated. We take pride in offering helpful service that complements our well-connected location near Vienna’s vibrant attractions. We look forward to welcoming you back. Best wishes, Roman Krüger, General Manager

Customer review rating 3.5/5

Audrey P. Families - Confirmed reviews ALL

We like the spacious room design and separate WC, sower and bath :-). However, the housekeeping and breakfast let the score down: we found food in the fridge and drinks bottles under the bed from previous guest along with contact lenses in the bathroom; our safe didn’t work and took 2 trips to reception over 3 days for it to be rectified; the towels were not replaced properly (we got 2 fresh sets for 4 people) and same for drinks (no hot chocolate on 2 days which was disappointing for the children). Busy breakfast which is to be expected but only plain white bread rolls from 9:20 was not good. Also we’ve experienced more food choice at other Novotels across Europe. Would be nice to include a few plates/cutlery in rooms.

Dear Audrey, We are grateful to you for taking the time to send us your review. We are delighted to hear your family appreciated our thoughtfully designed rooms and separate bathroom facilities, which aim to provide comfort during your travels. That said, we sincerely regret the inconveniences encountered during check-in and room preparation. Our team is committed to refining these processes to ensure smoother arrivals. We also take note of your comments regarding room cleanliness and sustainability practices, as maintaining high standards in these areas remains a priority. Given your loyalty as a Classic member, your insights are invaluable. We are particularly pleased our central location near public transport and the Prater added convenience to your Vienna visit. We all hope to be able to welcome you again. Best wishes, Roman Krüger, General Manager

Customer review rating 4.5/5

Putheany K. Couples - Confirmed reviews ALL

Every thing good

Dear K., It is a pleasure to receive such positive feedback from a recent guest; we are glad you enjoyed your stay with us. We are delighted to hear that your experience at Novotel Suites Wien City Donau was so enjoyable. It is wonderful to know that you appreciated our loyalty program and found our bar offerings to your liking. We take pride in offering tailored benefits to our Classic members and ensuring a welcoming space for all guests to unwind. We hope you were able to explore our convenient location near public transport and attractions like the Wiener Prater during your stay. The entire team look forward to welcoming you back on a future trip. Kind regards, Roman Krüger, General Manager

Customer review rating 4.5/5

Chad Z. Families - Confirmed reviews ALL

The hotel is very nice with all the amenities we could ask for. The room was very nice and spacious with a refrigerator, free mini-bar, and in-room coffee/espresso machine. The breakfast, although pricey, was very tasty with a large variety. The hotel is a very short distance to the Vorgartenstraße Metro station on the U1 Line of the Vienna U-Bahn, which is very convenient. There is also a nice grocery story one block away.

Dear Chad, We couldn’t be happier to receive such great feedback; thank you It’s wonderful to hear how much you enjoyed your stay at Novotel Suites Wien City Donau. We’re delighted that your family found comfort in our well-equipped suites, complete with in-room refreshments and convenient amenities. Our team takes pride in maintaining a spotless environment, so your kind mention of our cleanliness truly brightens our day. That said, we regret any aspect of your visit that felt less than ideal. While we aim to offer a fulfilling breakfast experience, we understand your note on pricing and will review this balance to ensure future guests feel the value aligns with their expectations. Finally, we couldn’t agree more about our location being a highlight! Nestled near the Prater and with easy transit links, it’s perfect for exploring Vienna’s charm without missing the calm you deserve. We look forward to the pleasure of welcoming you back on your next visit. Best wishes, Roman Krüger, General Manager

Customer review rating 5.0/5

Adela A. Families - Confirmed reviews ALL

Clean room, good parking, nice staff

Dear Adela, Thank you for sharing your opinion after your recent stay at Novotel Suites Wien City Donau. We are delighted to know your time with us was comfortable. It’s wonderful that you appreciated the welcome drink and found your room to your liking. Our team takes pride in maintaining our spaces spotless, and the convenient parking makes arrivals smoother for families like yours. That said, we regret any disappointment about the missing amenities. While upgrades depend on availability, we always aim to communicate options clearly during check-in. Finally, your kind words about our staff are much valued. We’re glad the little touches, like the drink upon arrival, added warmth to your Vienna visit. We hope to welcome you back for another great experience in the future. Best wishes, Roman Krüger, General Manager

Other web-users rate our hotel

  • 1,409 reviews 9.5/10 Location
  • 1,696 reviews 8.3/10 Room
  • 1,058 reviews 8.4/10 Service
  • 23 reviews 8.1/10 WiFi
  • 1,072 reviews 8.3/10 Comfort
  • 788 reviews 7.9/10 Breakfast
  • 683 reviews 8.2/10 Cleanliness
  • 268 reviews 6.1/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Vienna