Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 1,638 reviews

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Novotel Suites Wien City Donau - Image 1
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Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious 30m² suites

  • Breakfast on the quiet terrace with a view of the greenery

  • Children up to 16 years of age can stay for free in their parents' room

  • Subway connection to the city center and within walking distance of the Prater

Our accommodation(s)

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Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,638 reviews

Customer review rating 3.5/5

Efrat K. Families - Confirmed reviews ALL

Very clean, shades to help us sleep later then the sunrise. Room has a fridge and microwave but no plates or utensils, but we managed. Wish there was also hair conditioner in the shower

Dear Efrat, We are grateful to you for taking the time to send us your review. We’re pleased your family found our suites comfortable and appreciated the thoughtful touches like blackout shades for restful mornings. Your mention of the cleanliness standards motivates our team to maintain this priority daily. That said, we sincerely regret some aspects of your stay did not meet your expectations. While our kitchenettes prioritize flexibility for light meal preparation, we acknowledge your feedback about amenities. Regarding the bathroom, we’ll reinforce our protocols to ensure all toiletries are consistently replenished. Nonetheless, we’re glad our location near Prater and efficient subway access contributed to your Vienna explorations. The newly renovated family suites aim to provide both practicality and relaxation, as you experienced with your bedding setup. We hope to have the opportunity to welcome you back for a better stay in the future. Best wishes, Roman Krüger, General Manager

Customer review rating 4.5/5

Storry A. Business - Confirmed reviews ALL

Comfortable bed and pillows, big room, instant hot water and good pressure in the shower, very quiet hotel. It was a good location for VIECON. The 24/7 vending cabinet with drinks and snacks was handy and the microwave and drinks in the room was good.

Dear A., We would like to thank you for your feedback about your experience at Novotel Suites Wien City Donau. We are thrilled you had such a pleasant experience at Novotel Suites Wien City Donau. Your kind words about the comfort of your room, the quality of our shower, and the convenience of our 24/7 amenities are truly appreciated. It’s great to know our location worked well for your VIECON commitments, and that the quiet environment helped you unwind after busy days. We’re also delighted you found the in-room drinks and microwave useful during your business trip. We look forward to seeing you again. Kind regards, Roman Krüger, General Manager

Customer review rating 5.0/5

Samina N. Families - Confirmed reviews ALL

Rooms are extremely comfortable and clean perfect for a family. We travel alot and and tested different hotels but always come back to Novotel as this is always safe choice. Staff was very good and distance to city centre is so good too like train station is nearby and you can easily go anywhere within few minutes so for us it was perfect choice and we are gonna stay here again when we come to Vienna next time.

Dear Samina N., Thank you for leaving such a positive review of your stay. We are thrilled you found our suites comfortable and spotless for your family travels. Our team takes pride in maintaining spaces that feel like a reliable home base for frequent travelers like you. It’s wonderful to hear our staff’s service met your expectations and that our location near public transport made exploring Vienna effortless. We’re equally delighted you value your ALL Accor Classic status, your continued trust inspires us to keep raising the bar. We look forward to welcoming you back on many more occasions. Best wishes, Roman Krüger, General Manager

Customer review rating 2.5/5

Seng L. G. T. Friends - Confirmed reviews ALL

Overall, the stay was not as perfect to my expectations. Although the room has working air-conditioning, the air flow was not felt as I was told it ran on winter mode. Good that the Hotel brought in a standing fan, but it was not powerful enough to generate like air conditioner. The breakfast food had been the same throughout the 4 nights stay period.

Dear Seng, We’re sorry that your recent visit didn’t meet your satisfaction; your feedback is appreciated and will be taken into consideration. We appreciate your recognition of our seamless booking process through the Accor ALL App and were delighted to offer you a complimentary room upgrade as a valued Diamond member. However, we sincerely apologize that aspects of your stay fell short of expectations. The climate control in your suite did not perform optimally, and we regret the inconvenience this caused. Our team is reviewing our systems to ensure consistent comfort across all seasons. We also take note of your feedback about breakfast variety and will explore ways to enhance our daily selections while maintaining quality. Nonetheless, we remain committed to recognizing loyalty and hope this gesture demonstrated our appreciation for your continued trust in Novotel Suites. We hope to have the pleasure of welcoming you again. Best regards, Roman Krüger, General Manager

Customer review rating 3.5/5

Kay W. Couples - Confirmed reviews ALL

Welcome on arrival wasn’t overly friendly, aircon didn’t work (apparently hadn’t been switched over from heating mode), portable unit was mentioned as an option but never appeared. Location was very convenient for the underground.

Dear Kay, We appreciate your feedback about your recent stay. We are pleased to know your stay with us was overall satisfactory. That said, we sincerely regret that some aspects of your experience did not meet your expectations. The climate control in your suite should have been adjusted to your comfort, and we apologize for the oversight. We also take note of your comments regarding the check-in process and will address this with our team to ensure a warmer welcome in the future. Nonetheless, we are glad our location near the underground provided a convenient base for your travels around Vienna. All of the team really do hope we may have the opportunity to see you again on a future visit. Best wishes, Roman Krüger, General Manager

Other web-users rate our hotel

  • 1,404 reviews 9.5/10 Location
  • 1,694 reviews 8.1/10 Room
  • 1,070 reviews 8.1/10 Service
  • 22 reviews 6.4/10 WiFi
  • 1,051 reviews 8.3/10 Comfort
  • 803 reviews 7.9/10 Breakfast
  • 700 reviews 8/10 Cleanliness
  • 265 reviews 6.1/10 Value

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