Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 1,598 reviews

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Novotel Suites Wien City Donau - Image 1
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Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious 30m² suites

  • Breakfast on the quiet terrace with a view of the greenery

  • Children up to 16 years of age can stay for free in their parents' room

  • Subway connection to the city center and within walking distance of the Prater

Our accommodation(s)

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Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,598 reviews

TripAdvisor Rating  4.0/5  2,178 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Emeli S. Families - Confirmed reviews ALL

Excellent location, 2 min walk to the train, a supermarket next to the hotel! And the hotel was just amazing!!!! They upgraded us to a bigger room and they were so nice and welcoming, and just recommend it to everyone who comes to Vienna !

Dear Emeli, Thank you for taking the time to review your stay. We’re thrilled you had such a fantastic experience at Novotel Suites Wien City Donau. It’s wonderful to know you appreciated our central location near public transport and local amenities. Our team takes great pride in creating welcoming moments, so your kind words about the room upgrade and warm hospitality truly brighten our day! We look forward to seeing you again. Kind regards, Roman Krüger, General Manager

Customer review rating 1.0/5

Gokhan A. Families - Confirmed reviews ALL

The location was good, other than that everything was very bad. Room cleaning was poor, elevators were insufficient, there had to be separate elevators for hotel staff. The breakfast area was insufficient, the lack of telephone in the room was a big shortcoming. The bathroom and toilet area were very small. I am not satisfied

Dear Gokhan, Thank you for the time taken to share your review with us. We are pleased to hear that our central location near public transport and attractions like Wiener Prater contributed positively to your stay. We sincerely apologize that your experience fell short in several areas. Regarding your comments on room cleaning and amenities, we will review our protocols to ensure higher standards. Our team is committed to addressing concerns directly during stays, and we regret that your feedback wasn’t fully resolved on-site. We appreciate your loyalty as a Classic member and take your input seriously to improve future guest experiences. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Kind regards, Roman Krüger, General Manager

Customer review rating 4.5/5

Jonathanmr P. Couples - Confirmed reviews ALL

Check in was easy with helpful staff, room clean and comfortable, bed very comfortable and clean, comfort area and tv perfect. View of outside lovely but also private. breakfast catered for all and was cooked amazing

Dear P., We are grateful for this kind review about your recent stay. We are delighted that your stay was so enjoyable. Our team takes pride in providing smooth check-ins and maintaining spotless accommodations. It’s wonderful you found your room comfortable and appreciated the amenities like our entertainment options. We’re also thrilled your breakfast experience exceeded expectations and that our location allowed you to explore Vienna with ease. As an ALL Accor member, your continued trust motivates us to keep delivering memorable moments. We hope to welcome you back soon for another seamless visit. We look forward to welcoming you back. Best wishes, Roman Krüger, General Manager

Customer review rating 5.0/5

Marko T. Families - Confirmed reviews ALL

Everything was perfect, location, cleanliness, facilities...

Dear Marko, Thank you for such a positive review. We are thrilled you had a great stay at Novotel Suites Wien City Donau. It’s fantastic that our convenient location, modern facilities, and attentive cleanliness standards contributed to your family trip. We aim to make every guest’s stay seamless, especially when booking through our Accor ALL App. We look forward to the pleasure of welcoming you back on your next visit. Best wishes, Roman Krüger, General Manager

Customer review rating 4.5/5

Dragana L. A. Families - Confirmed reviews ALL

pleasant staff, very comfortable beds, easy check-in and check-out from the hotel. the heating in the hotel could be a little better.

Dear Dragana, Thank you for leaving such a positive review of your stay. It’s wonderful to know you had such a pleasant stay at our property. We’re thrilled our team’s efforts to ensure a warm welcome and seamless check-in process contributed to your family’s comfort. Your mention of the beds brings us joy, as we prioritize restful nights for all our guests. Also, we’re glad our loyalty program’s benefits through the ALL Accor app added convenience to your booking experience. Your enthusiasm for recommending both our hotel and the program is truly appreciated. We look forward to welcoming you back in the future. Best wishes, Roman Krüger, General Manager

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Other web-users rate our hotel

  • 1,394 reviews 9.3/10 Location
  • 1,677 reviews 8.2/10 Room
  • 1,056 reviews 8.2/10 Service
  • 25 reviews 7.3/10 WiFi
  • 1,067 reviews 8.4/10 Comfort
  • 788 reviews 7.7/10 Breakfast
  • 678 reviews 8.3/10 Cleanliness
  • 263 reviews 5.9/10 Value

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