Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 1,653 reviews

Best price
guarantee
Novotel Suites Wien City Donau - Image 1
Novotel Suites Wien City Donau - Image 2
Novotel Suites Wien City Donau - Image 3
Novotel Suites Wien City Donau - Image 4
Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious 30m² suites

  • Breakfast on the quiet terrace with a view of the greenery

  • Children up to 16 years of age can stay for free in their parents' room

  • Subway connection to the city center and within walking distance of the Prater

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,653 reviews

Customer review rating 0.5/5

Vineet S. Families - Confirmed reviews ALL

I had already made the payment for my stay using points and had also received confirmation from the hotel regarding the same. During check-in, I repeatedly asked the front desk manager if anything further was required from my end, as the payment had already been completed (only 21 euros was balance which were to be paid at the hotel ), my passport details had already been provided and I had to leave to return my rental car . However, after I left the reception, the manager informed my wife that the full payment was still pending and asked her to make the payment again. When I returned to the hotel, my wife informed me that the amount had been charged a second time. I immediately approached the reception, where the staff acknowledged that a double payment had been taken and assured me that the extra amount would be refunded. Although the duplicate payment was later reversed, I suffered a forex exchange rate loss of approximately ₹2,500 due to the negligence and miscommunication of the hotel staff. This situation caused unnecessary inconvenience and financial loss during our trip.

Dear Vineet, We’re sorry that your recent visit didn’t meet your satisfaction; your feedback is appreciated and will be taken into consideration. We appreciate your confirmation of the payment process through points prior to arrival, which should have facilitated a smooth start to your family stay. However, we sincerely apologize that aspects of your experience did not reflect our usual standards. We regret the challenges encountered during check-in and the missed opportunities to acknowledge your Gold status with appropriate recognition. Your observations about the accommodations and breakfast selection are valuable, and we will address them internally. As a hotel committed to convenience, we remain proud of our direct subway access to Vienna’s historic center and proximity to the Prater. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Best regards, Roman Krüger, General Manager

Customer review rating 3.0/5

Daniel D. R. Friends - Confirmed reviews ALL

We didn’t love our stay in Novotel Vienna. The air conditioning didn’t work in our room and our room was very warm. The shower head was hard to adjust and pointed in the direction of the shower doors, causing lots of water to get onto the bathroom floor. The reception staff also seemed disinterested in their job. It was hard to get a smile from them.

Dear Daniel, Thank you very much for your feedback. We appreciate your positive feedback about the ease of booking through the Accor ALL app, which aligns with our goal of providing seamless digital solutions for our guests. We sincerely regret that certain aspects of your stay fell short of expectations. The comfort of our rooms and bathroom facilities is a priority, and we apologize for the inconvenience you experienced. Your observations about our team’s engagement have been shared internally, and we remain committed to ensuring all guests feel fully supported throughout their stay. As a valued Classic member, your insights into our loyalty program are particularly valuable for ongoing improvements. We look forward to welcoming you back in the future. Best wishes, Roman Krüger, General Manager

Customer review rating 3.0/5

Minju Y. Families - Confirmed reviews ALL

Putting everything else aside, the staff seemed to need better customer service training. During check-in, the reception staff paid little attention to whether guests were arriving or not, and their attitude was unfriendly. The bathroom also looked like it needed renovation.

Dear Y., Thank you for taking the time to write a review. We are sincerely sorry that some aspects of your stay did not meet your expectations. Our team strives to uphold the highest hospitality standards, and we regret any lapses in service interactions during your arrival. We have noted your observations about room amenities and will review them as part of our ongoing commitment to guest comfort. Please know our staff is always ready to assist with any concerns during your stay to ensure a seamless experience. We would love to welcome you back on a future occasion. Best wishes, Roman Krüger, General Manager

Customer review rating 2.0/5

Owen S. Business - Confirmed reviews ALL

Although the hotel advertised being air conditioned, we were told that it was broken. I was told the same thing when I stayed there a year ago. I feel like it is false advertising to claim that there is AC. We were given dirty sheets on our bed, which we did not realize until evening. Fortunately, there was a helpful staff member that brought us clean sheets when she got off shift. Soap dispensers were empty when we arrived and we had to arrange to get them replaced. Any one of these things is not a big deal, but it adds up to a negative experience overall.

Dear Owen, Your feedback of your recent stay is appreciated; we’re sorry it didn’t meet your expectations. We appreciate your recognition of our team’s efforts, particularly the colleague who assisted with your linen needs after her shift. Such dedication reflects our commitment to guest comfort. We sincerely sorry your experience fell short in several areas. Our maintenance team prioritizes climate control functionality, and we regret the recurring issue affected your stay. Regarding communication delays, we’re reviewing our email response protocols to ensure timely assistance. Your mention of our staff’s friendly demeanor is valued. We take pride in our team’s professionalism and will share your comments as encouragement. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Kind regards, Roman Krüger, General Manager

Customer review rating 5.0/5

Silvia T. T. Business - Confirmed reviews ALL

Thnak you for the amazing service you have!

Dear Silvia, Thank you for taking the time to review your stay. We’re delighted your business trip with us met your expectations. Our team takes pride in delivering attentive service, and we’ll make sure Lopez receives your kind recognition. The prime location near key transport links and Vienna’s business hubs is ideal for professionals like you, and we’re thrilled it enhanced your visit. We look forward to the pleasure of seeing you again in the future. With kind regards, Roman Krüger, General Manager

Other web-users rate our hotel

  • 1,401 reviews 9.5/10 Location
  • 1,687 reviews 8.2/10 Room
  • 1,062 reviews 8.3/10 Service
  • 23 reviews 7.5/10 WiFi
  • 1,056 reviews 8.4/10 Comfort
  • 789 reviews 7.8/10 Breakfast
  • 686 reviews 8/10 Cleanliness
  • 264 reviews 6/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Vienna