Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 1,547 reviews

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Novotel Suites Wien City Donau - Image 1
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Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious suites (30 m²)

  • Breakfast on the quiet terrace overlooking greenery

  • Children up to 16 years of age stay in parents' room free of charge

  • Subway connection to city center and within walking distance of the Prater

  • Boutique Gourmande bar open 24/7

Our accommodation(s)

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Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone
Fax +43 1 24588188

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,547 reviews

TripAdvisor Rating  4.0/5  2,154 reviews

Certificate of excellence 2023

Great location , room and service.

TripAdvisor rating 5.0/5

jasond435 Families - TripAdvisor review

We stayed here for 4 nights. The room was spacious with a fridge, table and microwave. We had breakfast in the room with food bought from the well stocked supermarket minutes away. On our first day the fridge was not working but this was quickly resolved. Friendly and helpful staff and a 12pm checkout. Amazing.

Well located,

Customer review rating 2.5/5

Maria F. Families - Confirmed reviews ALL

First the fridge didn’t work, The cleaners was not cleaning just making the beds They didn’t even change the towels and we stay there 5 days No availability to eat something

Dear Maria, Thank you for taking the time to share your feedback. We are pleased that you appreciated our hotel's location. Our proximity to the Vorgartenstraße Underground Station, just 100 meters away, makes it convenient for our guests to explore Vienna. However, we sincerely apologize for the issues you encountered during your stay. We regret that the fridge in your room was not functioning properly. Our maintenance team regularly checks all appliances, and we will ensure this is addressed promptly. Regarding the housekeeping service, we are sorry that it did not meet your expectations. Our standard practice includes daily housekeeping and regular towel changes. We will review our procedures with our team to ensure consistent high-quality service. We also acknowledge your concern about food availability. While we do not have an on-site restaurant, we do offer a 24-hour gourmet food counter and a cozy bar with a wide selection of drinks. We hope you will give us the opportunity to provide you with a more satisfactory experience in the future. Season's Greetings, Markus Koller, Cluster General Manager

Overall ok but some aspects disappointing

Customer review rating 3.5/5

Kerry R. Families - Confirmed reviews ALL

3 nights in a family room- 2 adults and 2 teens. Room was spacious and clean. Fridge was broken upon arrival and we advised the front desk but had to make a second request for it to be resolved. The room was not serviced the first day- it was only after 4:30pm that someone knocked to ask if we wanted it cleaned - after being out all day we did not feel like leaving the room for this purpose so declined.. Breakfast was expensive so we chose to eat out. The bar area lacks atmosphere and only offered beer/wine or soft drinks, no restaurant. The biggest disappointment was that I left some training shoes in the room and despite me emailing the next day to ask about them, I received no response until two further emails over the following days. At this point they advised that they checked lost property and my shoes were not there. Therefore either a staff member has taken my shoes or housekeeping did not do a thorough cleaning job and the next occupants of the room took them. Neither possibility is good :-(

Dear Kerry, We are grateful for your feedback. We are pleased that you appreciated the spaciousness and cleanliness of your family room. Our commitment to providing comfortable accommodations is paramount, and we are glad that this aspect met your expectations. However, we sincerely apologize for the inconvenience you experienced during your stay. We regret that the refrigerator was not functioning upon your arrival and required multiple requests for resolution. Additionally, while our housekeeping team aims to provide timely service, we understand that the timing on your first day did not align with your schedule, and we are sorry for the disruption this caused. We acknowledge your concerns regarding the breakfast pricing, and while we offer a hearty buffet to cater to various tastes, we understand that dining choices can be a personal preference. The atmosphere in our bar is intended for relaxed enjoyment, but we recognize that it may not meet everyone's expectations. Lastly, we are sorry to hear about the situation with your training shoes. We regret that our response to your inquiry was not prompt, and we understand how disappointing it is to leave belongings behind. We acknowledge your feedback regarding the toilet's odour and will consider your comments as we strive to enhance our facilities. Finally, we hope you were able to appreciate our excellent location near the city center, which allows for easy access to Vienna's rich culture and attractions. We look forward to welcoming you back again for an improved experience. With kindest regards, Markus Koller, Cluster General Manager

Great location

Customer review rating 5.0/5

Julie Solo - Confirmed reviews ALL

Loved this hotel, good location for transport links. Very clean, great service and a fantastic room. Breakfast had a really good offering and staff very friendly and professional.

Dear Julie, Thank you for taking a moment to review your experience. We are thrilled to hear that your stay at Novotel Suites Wien City Donau was a memorable one. We are delighted that you appreciated the impeccable cleanliness, the attentive and professional service, the comfort of your suite, and the variety of options at our breakfast buffet. It is also great to know that our central location, with convenient transport links, contributed positively to your stay. Our team takes pride in offering a welcoming atmosphere and it is always encouraging to hear such positive feedback from a valued guest. We look forward to welcoming you back. Take care, Markus Koller, Cluster General Manager

This was the best hotel in the Europe we have stayed.

Customer review rating 5.0/5

Oleksii V. Friends - Confirmed reviews ALL

Everything was good, rooms, service, breakfast.

Dear Oleksii, We appreciate that you took the time to share your feedback. It warms our hearts to hear that your stay with us was memorable. We are delighted that you enjoyed the comfort of our rooms, the efficiency of our service, and the variety of our breakfast offerings. Our team takes great pride in ensuring that each guest experiences the high quality and comfort that Novotel Suites Wien City Donau is known for, and it is wonderful to know that we have succeeded in making your stay exceptional. We look forward to welcoming you back. Best regards, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,370 reviews 9.2/10 Location
  • 1,670 reviews 8.5/10 Room
  • 1,058 reviews 7.8/10 Service
  • 32 reviews 7.6/10 WiFi
  • 1,063 reviews 8.7/10 Comfort
  • 812 reviews 7.3/10 Breakfast
  • 721 reviews 8.2/10 Cleanliness
  • 288 reviews 4.6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.