Novotel Paris Centre Tour Eiffel 4 stars

Customer review rating (ALL Rating) 4.0/5 3,909 reviews

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Description

Hotel extras

  • Hotel in the center of Paris, on the banks of the Seine

  • Cocktail bar and gourmet Japanese restaurant

  • Bistronomic restaurant and 24-hour connected store

  • Fitness center, sauna and indoor swimming pool with retractable roof

  • 30 conference rooms for your meetings and seminars

Our accommodation(s)

Book this hotel
Room 1

Two single beds, a desk, free fast WIFI, functional bathroom and 46" TV in the heart of Paris. With a view of the Seine, the room offers lots of space to share comfortably while ensuring a peaceful stay.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 2 x Single bed(s)

The sofa bed offers an extra bed for a third adult or a child. The room also has a desk and a mini-fridge. For dinner, let yourself be tempted by the appetizing menu of Benkay, our Japanese restaurant.

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Stay in comfort in this wheelchair-accessible room with adapted shower and ergonomic switches. The PRM equipment guarantees that all our guests will enjoy a comfortable stay in the center of Paris.

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

On the 20th floor or above, this room has a great view of Paris. To complete your stay, enjoy a Nespresso coffee or relax in the bathroom with the toiletries before putting on a bathrobe and slippers.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 28 m² / 301 sq ft

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

In addition to the queen-size bed, the double sofa bed offers comfortable seating for relaxing moments watching TV or sipping a hot drink. From the large window, admire the city lights at nightfall.

  • Views:

    City View

Max. number of persons
4
Area
From 30 m² / 322 sq ft

Bedding

Queen size bed(s) x1

Double sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini-refrigerator

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Executive suite, view of Paris - 1 queen bed

This corner room offers the comfort of a Parisian apartment: lounge with view of Paris, desk, WIFI, 2 TVs to watch a series and sip a Nespresso coffee. Bathroom with large bathtub and well-being kit.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
2
Area
From 58 m² / 624 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Mini bar with free soft drinks
  • Mini-refrigerator
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Universal shaving plug

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 46'/117 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Slippers
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Novotel Paris Centre Tour Eiffel

61 quai de Grenelle
75015 PARIS
France

GPS:48.849778, 2.282836

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 764 rooms
  • 17 rooms for people with reduced mobility
  • 233 family rooms
  • 154 connecting rooms
  • 764 non-smoking rooms
  • 31 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Japanese
  • Portuguese
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

3 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Business

36 Meeting rooms

Business Center

  • Business center with support staff

Family

Services for children

  • Children''s TV Channels

Well-being

Swimming pool

  • Covered
  • On site

Yoga

  • On site

Fitness Club Paris Eiffel

  • On site
  • Sauna room

Sports and leisure

Bodybuilding equipment/Gym

  • On site
  • On site
  • Indoor parking
  • Private
  • 82 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 1.8 m / 5.906 ft
  • Parking pricing: 35.00 € 35 EUR Per day

  • Parking for a week

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Extinguisher
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking
Book

Enjoy an interactive, refined and friendly culinary experience. Chefs prepare meat, fish and vegetables on a teppanyaki before your eyes, a skill for which our traditional Japanese restaurant is renowned.

Book

Contemporary bistro-style committed cuisine, local produce and organic wines. Our restaurant on Quai de Grenelle invites you for business a family dinners in its bright decor with woody and leafy touches.

Book

Cozy riverside cocktail bar in Paris' 15th district. At the end of the day, enjoy drinks with friends or colleagues by the river in a relaxed, fun setting. Signature mixes, cold drinks, sharing platters.

Before a meeting or visiting Paris, enjoy breakfast under the glass roof of our bright room. Pastries, fruit, savory dishes, eggs, plant-based milks: customize your breakfast to suit your own tastes.

Indoor heated pool with retractable roof and view of the Seine. The pool is free but must be booked. Book a 1-hour time slot directly at the Fitness Club. Shorts & Bermuda shorts not permitted, swimming cap required

Large windows overlooking the Seine enhance your workout. Weight training equipment for all levels, equipment to work on your cardio and a sauna (on reservation) to relax your muscles after exercise.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,909 reviews

Customer review rating 4.0/5

Francis B. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Inva S. Couples - Confirmed reviews ALL

Customer review rating 1.0/5

Omer G. Families - Confirmed reviews ALL

Customer review rating 5.0/5

John G. Families - Confirmed reviews ALL

Dear Mr. G., Thank you very much for your excellent rating and lovely review. We are delighted to hear that you had a wonderful stay at Novotel Paris Centre Tour Eiffel and that you particularly enjoyed our prime location, close to the Eiffel Tower and the banks of the Seine. We are also very pleased by your kind mention of our bar team. Your compliments will be shared with them with great pleasure and will serve as wonderful recognition of their dedication and commitment to hospitality. We sincerely hope to have the pleasure of welcoming you back in the near future for another equally enjoyable experience in the heart of Paris. Clémence - Guest Relation Manager

Customer review rating 2.0/5

Kevin L. Couples - Confirmed reviews ALL

Customer review rating 5.0/5

Inva S. Couples - Confirmed reviews ALL

Very comfortable, clean, kind staff made our stay lovely

Customer review rating 1.0/5

Omer G. Families - Confirmed reviews ALL

The rooms were old, smelly and dirty compared to a 4-star hotel standard.Especially the bathrooms were a disaster. The breakfast which we have paid for also was a disaster. No proper options at all, there was only goat and blue cheese which is no consumed by many people. Coffee machines were filthy, high chair for the baby was filtthy, the food hall was a crisis with lots of people, there was no order. You were forced to eat in rush as many people are waiting in a long queue. We also had to wait with the baby at least 20 mins on a day. It felt like an high school canteen instead of a 4-star hotel dining room. The personnel was not friendly in general (apart from a couple of exceptions). They didn't have enough English to support international guests. I asked the elevators to 4 different people and had to go from person to person while we first arrived at he hotel and trying to checkin to our rooms. Not a good initial impression when you are tired and wanna get access to your room asap.

Customer review rating 5.0/5

John G. Families - Confirmed reviews ALL

We had a wonderful time i this hotel. Ideal location for the Eiffel Tower and the river.

Dear Mr. G., Thank you very much for your excellent rating and lovely review. We are delighted to hear that you had a wonderful stay at Novotel Paris Centre Tour Eiffel and that you particularly enjoyed our prime location, close to the Eiffel Tower and the banks of the Seine. We are also very pleased by your kind mention of our bar team. Your compliments will be shared with them with great pleasure and will serve as wonderful recognition of their dedication and commitment to hospitality. We sincerely hope to have the pleasure of welcoming you back in the near future for another equally enjoyable experience in the heart of Paris. Clémence - Guest Relation Manager

Customer review rating 2.0/5

Kevin L. Couples - Confirmed reviews ALL

The hotel was very nice in a great location. The cleaning crew continually took our glass refillable bottle during cleaning and took clothing. The instructions in the room were to put our towels in the tub if we wanted them changed. We had our towels hung up over clothing, and the crew removed the towels not realizing there was clothing underneath. I complained to the front desk. The front desk took my information but never contacted me.

Customer review rating 4.5/5

Rachel F. Families - Confirmed reviews ALL

Fab room - we had the superior family room and there was plenty of space for us all. Comfortable beds. The only issue was the toilet was separate from the bathroom (not an issue) BUT there was no sink to wash your hands in. So you had to walk into the other half of the room (room was divided into two areas one with double bed and one with sofa bed - it was an L SHAPED room) to wash your hands. This was annoying and unhygienic. But other than that we loved the hotel. Brilliant staff, sweet treats every day - chocolate fountains, donuts and sweets. The kids loved coming back to this after sightseeing. Great pool. Staff so friendly and helpful. Breakfast was great. Great location.

Dear Ms. F., Thank you very much for taking the time to share your experience following your family stay at Novotel Paris Centre Tour Eiffel. We are delighted that you enjoyed the comfort and spaciousness of your Superior Family Room, the quality of our breakfast, our swimming pool, and the little sweet treats offered to our guests every day. We are particularly pleased to hear that these treats brought a smile to your children's faces after their days exploring Paris! We have nevertheless taken careful note of your comment regarding the absence of a washbasin in the separate toilet area of your room. We fully understand the inconvenience this caused and share your view on the importance of this facility in terms of both comfort and hygiene. Your feedback is valuable and will be shared with the relevant departments. Your kind words about our team are also greatly appreciated. I will be sure to pass on your compliments to our Concierge team, who will be delighted to know that their assistance in arranging your return taxi contributed positively to your stay. We sincerely hope to have the pleasure of welcoming you and your family back on your next visit to Paris. Clémence - Guest Relation Manager

Customer review rating 4.5/5

Nazia H. Families - Confirmed reviews ALL

The location was great as it’s 15 minute walk from the Eiffel Tower and right next to River sienna! If you’re lucky enough to get a high floor the view is mesmerizing! I was given a poor room to start with but it had a problem in the bathroom. Due to that inconvenience the two guest relations managers offered as an amazing upgrade which made the remainder of a stay comfortable and unforgettable. I would like to thank Luca and Claudine who were so helpful in offering us the upgrade. The breakfast hall staff were also helpful and friendly especially Solange and Erawi.

Dear Ms and Mr. H., Thank you very much for taking the time to share such a detailed review of your stay at Novotel Paris Centre Tour Eiffel. We are delighted that you enjoyed our privileged location, within walking distance of the Eiffel Tower and along the banks of the Seine, as well as the breathtaking views from our upper floors. I am particularly touched by your kind words about Luca and myself. It was our pleasure to assist you and find a suitable solution following the inconvenience you experienced in your initial room, ensuring that the remainder of your stay was as comfortable and enjoyable as possible. Your comfort and satisfaction are always at the heart of our priorities. I will also be delighted to share your compliments with Solange and Elawi, as well as our housekeeping team, who will certainly appreciate your recognition of their dedication and hard work. We sincerely hope to have the pleasure of welcoming you back in the near future and providing you with an outstanding experience from the very beginning of your stay. Kind regards, Clémence - Guest Relation Manager

Customer review rating 4.5/5

Karen Q. Friends - Confirmed reviews ALL

Good location. Clean and comfortable. Friendly helpful staff.

Dear Ms. Q., Thank you very much for taking the time to share your feedback following your stay at Novotel Paris Centre Tour Eiffel. We are delighted that you appreciated our location, the comfort of our facilities, the cleanliness of your room, and the friendliness and helpfulness of our team. We also appreciate you bringing the inconveniences encountered in your room to our attention. Please accept our apologies for these shortcomings, which do not reflect the level of comfort we strive to provide. Your comments will be shared with our technical team so that the necessary checks and repairs can be carried out. We are also pleased to hear that you enjoyed our water refill stations, which are part of our ongoing commitment to reducing single-use plastic bottle consumption. We sincerely hope to have the pleasure of welcoming you back in the near future for an even more enjoyable experience. Clémence - Guest Relation Manager

Customer review rating 4.5/5

James C. Couples - Confirmed reviews ALL

GREAT

Dear Mr. C., Thank you very much for your excellent rating and enthusiastic feedback! We are delighted to know that your stay at Novotel Paris Centre Tour Eiffel met your expectations. Your satisfaction is our greatest reward and a wonderful source of motivation for our entire team. We look forward to welcoming you back in the near future for another enjoyable Parisian experience. Clémence - Guest Relation Manager

Customer review rating 3.0/5

Randall C. Couples - Confirmed reviews ALL

Nice hotel, location ok to subway but not to restaurants, red eye travelers getting there at 11 couldn't check in the room til 3:40, (even the brochure said 3:00), then security made the rounds saying we couldn't sleep in the chairs while waiting for the room. Other than that, the staff was courteous and helpful. The housekeeping staff were very accommodating.

Dear Ms. C., Thank you for taking the time to share your experience following your stay at Novotel Paris Centre Tour Eiffel. We are pleased to read that you appreciated the courtesy and helpfulness of our team, as well as the attentive service provided by our housekeeping staff throughout your stay. However, we sincerely regret the inconvenience you experienced upon your early morning arrival, particularly the waiting time before being able to access your room. We fully understand how tiring this must have been after an overnight journey and arriving as early as 11:00 AM. We also understand your disappointment that your room was not made available by the advertised check-in time of 3:00 PM. While our official check-in time is 3:00 PM and early room access remains subject to availability and the room being ready, we regret that we were unable to offer you a more comfortable solution under these circumstances. We have also taken careful note of your comments regarding the waiting areas. We want all our guests to feel comfortable while waiting for their rooms, and we are sorry that this situation contributed to a disappointing first impression. Your feedback is valuable and will help us raise awareness among our teams to further improve the assistance provided to guests arriving after long journeys. We sincerely hope to have the opportunity to welcome you back and provide you with a smoother and more enjoyable experience. Clémence - Guest Relation Manager

Customer review rating 1.5/5

Junious G. Friends - Confirmed reviews ALL

The Hotel is in a great location but check in was awful. We arrived at 10am after a nine hour flight and was not allowed an early check in. We remained in the bar area and the food, drinks and service left much to be desired. Food considerations for travelers outside of Europe should be considered. We had a group of 11 traveling and no one was satisfied with our overall stay.

Customer review rating 3.5/5

Graziella L. P. Families - Confirmed reviews ALL

Very close to the Eiffel Tower and this is really nice. The breakfast team is super good and helpful. Many thanks to Solange, Abeni and the others at breakfast. The room was just average. I have reported twice that the toilet was not working well and until the end of the day it stayed the same. The sink was also a little clogged. They could do better. Room amenities and cleaning were just OK. Reception team some were very nice. Others were just OK.

Customer review rating 4.5/5

John H. Families - Confirmed reviews ALL

Highly recommended, staff, rooms, location,excellent breakfast

Customer review rating 1.5/5

Sundar B. Families - Confirmed reviews ALL

The negatives. 1. We stayed for 9-10 days at Novotel, Paris. The hotel is stingy with coffee powder. We had to demand coffee powder over phone to the reception repeatedly at least 3 times a day. 2. On the last day, the hotel simply forgot all cleaning services to the room. The positives. Novotel accommodated our request for early check in and late check out, which was generous.

Customer review rating 4.5/5

Rishyak C. Families - Confirmed reviews ALL

Would like to make a special thank you to Mr Luca at the Gold Member Reception. Very helpful and supportive.

Customer review rating 2.5/5

Tamsin P. Families - Confirmed reviews ALL

Nice stay overall but the breakfast staff were quite rude and the system for seating was chaotic. The room was good but the sofa bed was very old with springs sticking through the matress which made it very difficult to sleep. The location was great and staff in the pool area and reception were friendly.

Customer review rating 5.0/5

Lori L. Families - Confirmed reviews ALL

We stayed here for four nights. Just a 15-minute walk from the Eiffel Tower and looking out on the Seine, it's the perfect location. Easy access to the metro. We had a great buffet breakfast with our group every morning. Staff was attentive and couldn't be kinder and more accommodating.

Customer review rating 3.0/5

Sheri P. Families - Confirmed reviews ALL

Overall the location was excellent but the rooms were dated for a 4 star hotel and the price. As well the sofa bed was terrible even the same after a room change. Mattress was very squeaky and dipped to the middle. For the price point not worth it and was very disappointed as I have stayed at many Novotels and overall this was the worst one.

Customer review rating 2.5/5

Ben L. Couples - Confirmed reviews ALL

Upon check-in, no automatic offering of WiFi connection. I needed to go down and asked for information. The toilets were blocked on 2 separate mornings, requiring staff to come into the room to unblock. After unblocking, residual toilet water was dripping from the pump onto the bathroom and room floors. On the last couple days, no tea bags, coffee, and bathroom hand towels were not topped up and replaced. We had to obtain replacement from the lady servicing the floor.

Customer review rating 1.5/5

Cynthia P. Solo - Confirmed reviews ALL

The rooms were too small and hot. There was not enough space to place your clothing.

Other web-users rate our hotel

  • 2,749 reviews 9.5/10 Location
  • 3,561 reviews 5.1/10 Room
  • 3,191 reviews 7.8/10 Service
  • 36 reviews 7.3/10 WiFi
  • 1,571 reviews 4.3/10 Comfort
  • 1,305 reviews 6.9/10 Breakfast
  • 1,271 reviews 4.6/10 Cleanliness
  • 834 reviews 5.7/10 Vibe

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