Dear Tenly, Thank you for taking the time to share your feedback. While we are pleased to hear that you enjoyed our clean rooms, friendly team, and breakfast, we are deeply sorry for the uncomfortable stay you and your family experienced due to the room temperature and ventilation issues. Getting a good night’s rest is essential, and we completely understand how frustrating it was to deal with a stuffy room—especially when our team member did not resolve the issue to your satisfaction during your stay. We take your comments seriously, and our technical team is actively inspecting the air conditioning system in those specific rooms to ensure the airflow and cooling function properly. We sincerely regret that this impacted your trip and led to a restless night. Thank you again for bringing this to our attention, as it helps us improve our service. Best regards, Justine Front Office Manager

Dear Conor, Thank you very much for your great 90/100 rating and kind words! We are delighted to hear that you enjoyed our convenient location, the cleanliness of the hotel, as well as our friendly check-in service and breakfast. We look forward to welcoming you back to ibis Genève Aéroport on your next visit! Best regards, Justine Front Office Manager

Dear Ghislaine, Thank you very much for your 80/100 rating and for taking the time to share your feedback! We are delighted to know that you enjoyed our convenient location and that you had a great experience with our breakfast buffet. Starting the day with a good meal is so important, and your kind words mean a lot to our team. We hope to have the pleasure of welcoming you back to ibis Genève Aéroport soon! Best regards, Justine Front Office Manager

Dear Paul, Thank you so much for your perfect 100/100 rating and for taking the time to share your feedback! We are thrilled to hear that our location, cleanliness, and friendly staff provided exactly the seamless stopover experience you needed before your early flight. Making your travel as smooth and comfortable as possible is always our top priority. We look forward to welcoming you back to ibis Genève Aéroport on your next journey through Geneva! Best regards, Justine Front Office Manager

Dear Sarah, Thank you for sharing such a detailed review following your stay with us! We are pleased to hear that you enjoyed our convenient location, helpful staff, shuttle service, and selection of beer. However, we take note of your feedback regarding our Sunday evening dining options. While our limited menu helps provide quick meals for late or early travelers, we understand that a wider selection would enhance the experience, and we will share your comments with our F&B team to see how we can improve this. We hope to welcome you back to ibis Genève Aéroport on your next flight through Geneva! Best regards, Justine Front Office Manager

Dear Ruth, Thank you so much for your wonderful 90% review and for sharing your experience! We are delighted to hear that you enjoyed the warm welcome from our team, our convenient location near the airport, the free shuttle service, as well as our bar and snack offering. Knowing that you had such a pleasant stay means a lot to us! We look forward to welcoming you back to ibis Genève Aéroport on your next visit! Best regards, Justine Front Office Manager

Dear Sarah, Thank you so much for your loyalty to ibis Genève Aéroport and for giving us a perfect 100/100 rating! It is always a pleasure to be your choice of hotel for your business trips. Our team is delighted to hear that their helpfulness and kindness continue to make your stays comfortable and enjoyable. We look forward to welcoming you back on your next business trip to Geneva! Best regards, Justine Front Office Manager

Dear Fabien, Thank you very much for taking the time to share your feedback and for giving us a great 90/100 rating! We are delighted to hear that you appreciated our renovated hotel, the quiet atmosphere, and the helpfulness of our staff. We fully understand your feedback regarding the shuttle bus schedule between 12 PM and 6 PM. Travelling with children can indeed be challenging, and we recognize that a continuous shuttle service would add extra convenience for families. Your comments are very valuable as we continually assess how to improve our services. We look forward to welcoming you and your family back to ibis Genève Aéroport in the future! Best regards, Justine Front Office Manager

Bonjour Monsieur R., Un grand merci pour votre excellente note de 90/100 et pour votre retour positif ! Nous sommes ravis que la proximité de l'aéroport, la praticité de votre chambre ainsi que l'accueil de notre équipe aient répondu à toutes vos attentes. Au plaisir de vous accueillir à nouveau très bientôt à l'ibis Genève Aéroport ! Bien cordialement, Justine Front Office Manager

Dear Daniel, Thank you for sharing your feedback following your recent stay with us. We are glad to hear that you enjoyed our convenient location, comfortable atmosphere, easy check-in process, and the variety of our food options. We take note of your comments regarding the room size and amenities. As part of our commitment to sustainability, we provide all-in-one eco-friendly soap and shampoo dispensers in the bathrooms rather than individual single-use toiletries, but our front desk team is always happy to assist with any extra necessities you might need during your stay. We hope to have the pleasure of welcoming you back on your next visit to Geneva! Best regards, Justine Front Office Manager

Dear Mueez, Thank you so much for the perfect 100/100 rating and for your kind words! We are delighted to hear that you enjoyed our friendly staff, our great breakfast, and the comfort of your room. Your feedback means a lot to the entire team. We look forward to welcoming you back on your next visit to Geneva! Best regards, Justine Front Office Manager

Dear Alan, Thank you for choosing ibis Genève Aéroport and for taking the time to share your wonderful feedback on our AccorHotels Guest Satisfaction Survey. We are thrilled to receive your perfect 100/100 score! It is fantastic to hear that you found our rooms comfortable and enjoyed the spacious bathroom. Most importantly, I will be delighted to pass on your kind words to our night receptionist who welcomed you at midnight. Knowing that his kindness made a great impression after your late arrival is the best reward for our team. We look forward to welcoming you back on your next trip to Geneva! Best regards, Justine Front Office Manager

Dear Kyle, Thank you so much for your 90/100 rating and for sharing your experience at ibis Genève Aéroport. We are delighted to hear that you found your room modern and clean, and that our shuttle service made your early morning transit seamless while saving you the cost of taxis. Providing a convenient and hassle-free stay for our traveling guests is exactly what we aim for. We look forward to welcoming you back on your next trip through Geneva! Best regards, Justine Front Office Manager

Hello Tulasiram B., Thank you for taking the time to share your feedback following your stay at ibis Genève Aéroport. We are truly sorry to hear about the uncomfortable experience you and your family had, especially traveling with an infant. We completely understand how exhausting and distressing a sleepless night can be, and we sincerely apologize for the discomfort caused. To clarify, local regulations in Geneva do strictly govern the use and temperature thresholds of cooling systems to promote energy conservation, which means our air cooling functions differently from standard air conditioning. However, we deeply regret that our staff did not explain this to you with the empathy and clarity you deserved, and that no alternative solution—such as providing a fan—was offered to help make your baby more comfortable. Your feedback is incredibly important to us. We are addressing this with our front office team to ensure we handle these situations with much greater care, attentiveness, and support for families traveling with young children. We hope you will give us another opportunity in the future to provide you and your family with a much better and more comfortable stay. Best regards, Justine Front Office Manager

Hello Chienwu T., Thank you so much for taking the time to share your wonderful feedback following your stay at ibis Genève Aéroport. We are absolutely delighted to receive your perfect 100/100 rating! It is fantastic to know that you had a good experience with us and that you appreciated our convenient location and friendly staff. We look forward to welcoming you back on your next visit to Geneva! Best regards, Justine Front Office Manager

Hello John B., Thank you for taking the time to share your review following your stay at ibis Genève Aéroport. We are glad to hear that you found our rooms clean and comfortable, our staff friendly and accommodating, and that you enjoyed a great breakfast. However, we are very sorry to hear that the room felt small for the price and that the air conditioning was broken during your stay. We understand how important a well-functioning AC is for a comfortable experience. Our maintenance team has been notified to look into the air conditioning system immediately to ensure everything is working correctly for future guests. We appreciate your valuable feedback, which helps us improve, and we hope to have the pleasure of welcoming you back for an even better stay in the future. Best regards, Justine Front Office Manager

Hello Chad S., Thank you so much for taking the time to share your wonderful feedback following your stay at ibis Genève Aéroport. We are absolutely delighted to receive your perfect 100/100 rating! It is fantastic to know that our hotel provided everything you needed, and that you enjoyed our clean, nice rooms. We are also glad that our convenient 5-minute location from the airport and our easily recognizable red shuttle van made your transit smooth and efficient. We look forward to welcoming you back on your next trip to Geneva! Best regards, Justine Front Office Manager

Hello Wendy N., Thank you so much for taking the time to share your wonderful feedback following your stay at ibis Genève Aéroport. We are delighted to receive your excellent 90/100 rating. It is fantastic to hear that you appreciated our fast and efficient airport shuttle service, the wide variety of options at our breakfast buffet, and the friendliness of our staff. We are also glad that you enjoyed a quiet night's sleep in a clean room with comfortable beds. We look forward to welcoming you back on your next visit to Geneva! Best regards, Justine Front Office Manager