Dear Assem, It is disheartening to learn that we fell short of your expectations. We are delighted that your booking experience on all.com was smooth and that you found great value for money during your visit. We are also pleased that your accommodation and the recognition you received as an ALL Classic member met your expectations. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that your room was not refreshed daily, even after you brought this to the attention of our reception team. Our housekeeping service is provided every day, and our staff is always available to resolve any shortcoming promptly when notified on site. We also note your comments regarding certain in-room fixtures. While our standard rooms do not include a bidet or facial tissues as part of the regular setup, we understand how these details can affect your comfort. Nonetheless, your high ratings for the accommodation and your satisfaction as an ALL member are encouraging, and we are glad these elements contributed positively to your stay. We hope to see you again for a more enjoyable experience. Best wishes, Team Ibis Amsterdam Centre Stopera

Dear Maria, We really appreciate your feedback. We are delighted that our front office team made such a warm impression. Your kind words about their professionalism and efficiency mean a lot to us, and we will share them with everyone at the desk. That said, we are sorry you found the room setup a bit tight for your belongings, and we regret that the WiFi did not meet your expectations. Our compact rooms are designed to make the most of the central location, and our team is always happy to help with any connectivity issues during your stay. Nonetheless, we are pleased that you still felt well looked after. Our hotel sits right in the heart of the city, a short walk from Dam Square and the Canal Ring, and we hope you made the most of it. We look forward to the pleasure of welcoming you back. Best regards, Team Ibis Amsterdam Centre Stopera

Dear Brooke, We appreciate you bringing your concerns to our attention. We are pleased that our central location near the Canal Ring made it easy for you to explore Amsterdam’s highlights on foot. However, we are truly sorry to hear that your stay did not meet your expectations. We understand that the room dimensions felt restrictive for two guests with luggage, and we regret any discomfort this caused. All our rooms measure 17m², and while premium rooms offer additional amenities, they share the same footprint. We also acknowledge your concerns about the atmosphere and ventilation; our air cooling system is designed to lower the temperature by five to ten degrees, and our team is always on hand to assist with any adjustments during your visit. Your comments on cleanliness have been taken seriously, and our daily housekeeping service is available to address any oversight promptly at the time. Nonetheless, we are glad that you chose our hotel for your couple’s trip and that the vibrant surroundings of the city centre were within easy reach. We hope to welcome you again in the future. Best wishes, Team Ibis Amsterdam Centre Stopera

Dear Joanna, Thank you for writing a review. We are delighted that you found our hotel comfortable and your room adequate for your needs. It is great to hear that you slept well on our SweetBed and that you were not disturbed by noise from other guests. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret that the pillows were not to your liking and that you found the towels thinner than you would prefer. Our team is always happy to provide extra pillows on request. We also note your comments about the internet speed, and our 24-hour reception is available to help with connectivity issues at any time. Nonetheless, we are pleased that you enjoyed our breakfast buffet and appreciated the range of food on offer. It is also encouraging that you noticed our efforts to limit plastic use, and we value your feedback about towel reuse as we continue our sustainability journey. Finally, our location in the city centre puts you within easy walking distance of Dam Square, the Canal Ring, and many of Amsterdam’s best museums, and we hope you were able to explore them during your trip with friends. We hope to welcome you back soon. Best wishes, Team Ibis Amsterdam Centre Stopera

Dear Durval, We appreciate your candid feedback; thank you. We are delighted that you and your husband felt so well looked after by our team. It is wonderful to hear that they were friendly, helpful and always available throughout your stay. That said, we are sorry that the internet speed did not meet your expectations. Our hotel offers high speed WiFi, and our reception team is always on hand to help if the connection ever feels slower than it should. Nonetheless, we are glad you enjoyed our central location and that it suited your needs perfectly. It is also great that your request for a canal view room was fulfilled, giving you that lovely outlook over the water. We hope that we have the pleasure of welcoming you back. With very best wishes, Team Ibis Amsterdam Centre Stopera

Dear Nik, Thank you very much for your kind feedback. We are thrilled that you found our team so welcoming. It means a lot that you felt well looked after from the moment you arrived. Our housekeeping team works hard to keep every room spotless, so we are glad their efforts made your stay more comfortable. We are also happy you enjoyed our breakfast spread and started your days on a high note. We hope you had time to explore the city centre, with Dam Square and the Canal Ring just a short walk from the hotel. We look forward to welcoming you back in the future. Kind regards, Team Ibis Amsterdam Centre Stopera

Dear Sam, We appreciate you sharing your comments with us. We are glad you found your room both clean and comfortable. Our team takes great pride in preparing every space with care, so it is lovely to hear this stood out to you. We are also pleased that the booking process felt smooth and efficient from start to finish. Our SweetBeds are designed to offer a restful night, and it means a lot that you appreciated the comfort they provide. We hope to have the pleasure of seeing you on a future visit. Best regards, Team Ibis Amsterdam Centre Stopera

Dear Nelle, Thank you for taking the time to review your recent stay. Our team is delighted that you found our hotel budget friendly and a great base for a short trip. Jose was especially pleased to receive your mention, and we are glad he made a positive impression during your visit. Even so, we are sorry that a few aspects of the room did not meet your expectations. Our housekeeping team is always on hand to refresh towels on request, and we would have been happy to help had we known during your stay. Nonetheless, we are thrilled that our central location worked so well for you, with so many highlights just a short walk from the doorstep. We hope to have the opportunity to welcome you back to our hotel in the future. Best regards, Team Ibis Amsterdam Centre Stopera

Dear Kevin, Thank you for choosing our hotel and for sharing your review. We are glad you enjoyed our central location and that our staff made you feel welcome with their friendly and helpful service. Our team takes pride in keeping everything well managed, so it is rewarding to hear you found the hotel in good order. However, we are sorry that getting around did not feel as smooth as it could have been and that the WiFi and sustainability efforts fell short of your expectations. Our reception is available around the clock to help with any access questions, and we would have been happy to assist on the spot. Nonetheless, we are delighted that your stay overall left such a positive impression. We hope that you will return on a future occasion. All the best, Team Ibis Amsterdam Centre Stopera

Dear Layla, Thank you for taking the time to share your thoughts. We are delighted that you found our hotel clean and comfortable. Our team takes great pride in offering a warm welcome, so it means a lot to know you felt that friendliness during your stay. We are also glad the location worked well for you, with the Metro just a short stroll away and the city centre only two stops from Amsterdam Central. It is wonderful to hear that the SweetBed gave you such a restful night. We all look forward to seeing you again in the future. Best regards, Team Ibis Amsterdam Centre Stopera

Dear Noor, Thank you for positively reviewing your visit. We are delighted that you felt so warmly welcomed by our team and that you were able to check in early. It is lovely to know our reception made your arrival smooth and easy. Your appreciation for the room means a lot to us, especially the canal view from your window. We are glad you found everything spotless and comfortable throughout your stay. Our location in the heart of the city really does make exploring simple, and we are happy you enjoyed being within walking distance of so many attractions. The quick and easy check-out rounded off a stay that we are thrilled you found beautiful from start to finish. We would love to welcome you back on many more occasions. Best wishes, Team Ibis Amsterdam Centre Stopera

Dear Grace, Thank you for taking the time to share your feedback. We are delighted that our reception team made such a warm impression on you. It is wonderful to know that their local knowledge and welcoming attitude helped make your stay enjoyable. We are also glad you found your room comfortable and appreciated the daily housekeeping service. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our air conditioning system works as a cooling unit rather than full climate control, and we always have earplugs available at reception for guests who are sensitive to background sounds. We have also noted your thoughts on the towels and will share them with our housekeeping team. Nonetheless, we are pleased you enjoyed the food and drink at our IBIS KITCHEN Restaurant, and that the pricing felt right for you. Finally, we are thrilled that our central location made it easy for you to explore Amsterdam’s main attractions on foot. It would be a pleasure to welcome you back in the future. Best regards, Team Ibis Amsterdam Centre Stopera

Dear Sook, We are delighted you found our hotel clean and well maintained. Our team takes great pride in keeping every space fresh and welcoming. It means a lot that Wanissa made such a positive impression during your stay. She truly enjoys helping guests discover the best of Amsterdam, and we are glad her warm smile and thoughtful recommendations added to your experience. We will make sure she sees your lovely words. Even so, we are sorry for the shortfall regarding your ALL Silver membership. You should have received a warm welcome and your welcome drink upon arrival, and we regret this was missed. Our high-speed WiFi is available throughout the hotel, so we are also sorry the connection felt slow during your visit. Our front desk is always happy to help with any technical hiccups. Nonetheless, we are pleased you appreciated our location, tucked away from the busiest streets yet still so close to everything. We hope you found it easy to reach the Canal Ring, Dam Square, and the many museums just a short walk away. We are also glad the ALL App made booking your stay smooth and simple. Thank you again; we hope to have the opportunity to welcome you back. Kind regards, Team Ibis Amsterdam Centre Stopera

Dear Zara, Thank you for letting us know your impressions. We are delighted that you found your bed and pillows so comfortable. It is wonderful to know our SweetBeds helped you enjoy a restful stay. We are also glad you appreciated the cleanliness of the hotel. Our housekeeping team works hard every day to keep everything spotless for our guests. However, we are sorry that the breakfast service fell short on one of your mornings. Our breakfast runs from 06:00 to 11:00 and our kitchen team aims to keep all items well stocked throughout. We regret that the pancakes were not replenished promptly on that occasion. Nonetheless, we are so pleased our team could welcome you earlier than expected. It is always a joy to surprise our guests with an early check-in when availability allows. Finally, we love that our central location made it easy for you to explore the city on foot. Being so close to the Canal Ring, Dam Square, and the Dutch National Opera & Ballet is something we are proud of. We look forward to welcoming you back for another excellent experience with us. Kind regards, Team Ibis Amsterdam Centre Stopera

Dear D., Please accept our sincere thanks for this glowing review. We are delighted that you found our location excellent for exploring Amsterdam. Our team takes great pride in keeping the hotel spotless and offering a warm welcome, so it means a lot that you noticed both the cleanliness and the friendly service. We are also glad your stay felt smooth from start to finish, and that booking through the Accor ALL App worked seamlessly for you. The entire team looks forward to seeing you again in the future. Kind regards, Team Ibis Amsterdam Centre Stopera

Dear Graham, Thank you for taking the time to share your feedback. We are delighted that you found our location so handy for the shops and the centre of Amsterdam. Our hotel sits right in the heart of the city, and we love that you made the most of it. Our team truly appreciated your warm words about their friendliness. We are also glad that your room felt comfortable and spotless throughout your stay. Our housekeeping team works hard every day to keep things just right. We look forward to welcoming you back in the future. All the best, Team Ibis Amsterdam Centre Stopera

Dear Tanya, We appreciate your thoughtful review. We are delighted that your stay with us was so enjoyable from start to finish. Our team takes great pride in keeping the hotel spotless, so it means a lot that you noticed how clean and well maintained everything was. We are also glad you appreciated our breakfast buffet and its wide selection, it is a lovely way to begin a day of exploring. Maria will be thrilled to know she made such a positive impression on you. We are lucky to have her on the team and your mention will certainly brighten her day. Our location, just a short stroll from the central station, really does make it easy to discover all that Amsterdam has to offer, and we are happy you found it so convenient. It would be our pleasure to have you return on another occasion. Very best wishes, Team Ibis Amsterdam Centre Stopera

Dear Jacqueline, We really appreciate your feedback. We are delighted that you found our team so friendly and that our cleanliness standards met your expectations. That said, we are sorry the bar hours did not quite suit your plans. Our bar keeps regular evening hours, but our 24-hour reception team is always happy to help with take-away options whenever you need a drink or a snack. Nonetheless, we are glad our central location made it so easy for you to explore the city on foot. Being just a short walk from Dam Square, Rembrandtplein, and the Canal Ring means our guests can truly experience Amsterdam at their own pace. We hope to see you again in the future. Best regards, Team Ibis Amsterdam Centre Stopera