Dear Felicity, Thank you for your lovely feedback! We’re delighted that you enjoyed our stunning views and refurbished rooms. We agree that two days can feel too short, and we hope to welcome you back to Novotel Phuket Resort for a longer and equally memorable stay! Warm regards, Kath Guanco Guest Experience Manager

Dear Ruseel, Thank you for your wonderful feedback! We’re delighted to hear that you had an amazing overall experience. We’ll be sure to share your kind compliments with our team. We look forward to welcoming you back to Novotel Phuket Resort! Warm regards, Kath Guanco Guest Experience Manager

Dear Kerrie, Thank you for your wonderful feedback! We’re delighted that you enjoyed our facilities, excellent service, and convenient location. It’s lovely to know you had a memorable stay, and we look forward to welcoming you back to Novotel Phuket Resort soon! Warm regards, Kath Guanco Guest Experience Manager

Dear Thayanan, Thank you for your wonderful recommendation! We’re delighted that you enjoyed our beautiful views, peaceful location, breakfast selection, and the service provided by our team. We’re especially glad our staff could assist and care for you when you needed help. We’ll share your kind compliments with our Front Office teams across both shifts and our Room Service team. We hope you’re recovering well and look forward to welcoming you back to Novotel Phuket Resort for another memorable stay! Warm regards, Kath Guanco Guest Experience Manager

Dear Guest, Thank you for sharing your detailed feedback! We’re delighted that you enjoyed your suite upgrade, beautiful views, shuttle service, and our team’s hospitality. We’ll be sure to share your compliments with the team. We’re sorry that our breakfast and Thai cuisine did not fully meet your expectations. Your comments are valuable, and we will share them with the team for review and improvement. We hope to have another opportunity to welcome you back to Novotel Phuket Resort for an even better experience. Warm regards, Kath Guanco Guest Experience Manager

Dear Tania, Thank you for your wonderful feedback! We’re delighted that you enjoyed our tranquil setting, clean swimming pools, delicious meals, and warm hospitality. We’ll be sure to share your special compliments with Jimmy for arranging your transportation, as well as Aun and Thong for providing such a relaxing and professional massage experience. We look forward to welcoming you back to Novotel Phuket Resort for another memorable stay! Warm regards, Kath Guanco Guest Experience Manager

Dear Mason. Thank you for your lovely feedback! We’re delighted that you enjoyed our friendly service, beautiful location, and convenient access. We look forward to welcoming you back to Novotel Phuket Resort soon! Warm regards, Kath Guanco Guest Experience Manager

Dear Valued Guest, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our convenient location and the lovely view from your room. We also appreciate your comments regarding the check-in experience and in-room service. If possible, we would be grateful if you could share more details with us, as this will help us better understand your experience and improve our service. We hope to have the pleasure of welcoming you back for an even smoother stay next time. Warm regards, Kath Guanco Guest Experience Manager

Dear Rajesh J., Thank you for taking the time to share your wonderful feedback with us. We are very happy to hear that you enjoyed the beautiful sea view from your room and were satisfied with the service provided by our team. We are also glad that you found our complimentary shuttle service to the hotel entrance and Jungcylon shopping mall convenient during your stay. If you have a moment, we would truly appreciate it if you could share your experience on Google or your preferred travel review platform. Your kind feedback is greatly appreciated by our team. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another memorable stay. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Thi T. P. P., Thank you very much for your wonderful feedback! We are delighted to hear that you had an excellent stay and enjoyed the cleanliness, welcoming atmosphere, lush green surroundings, and peaceful ambiance of our resort. It is truly rewarding to know that you found our resort to be a relaxing and tranquil place to stay. If you have a moment, we would truly appreciate it if you could share your experience on Google or your preferred travel review platform. Your feedback means a lot to our team and is greatly appreciated. Thank you once again for your kind words. We look forward to welcoming you back for another enjoyable and memorable stay in the future. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Samantha J., Thank you very much for your wonderful review and for choosing to stay with us again at Novotel Phuket Resort. We are truly delighted to hear that your second stay was even better than your first and that you felt welcomed and comfortable throughout your visit. It means a great deal to us to know that our team made you and your family feel at home, and we are especially pleased that you felt supported and at ease while travelling with your youngest child. We are also delighted to hear that you enjoyed our breakfast buffet and dinner selection. Your kind words about our team and their warm service will certainly be appreciated by everyone. If you have a moment, we would truly appreciate it if you could share your experience on Google or your preferred travel review platform. Your feedback means a lot to our team and is greatly appreciated. Thank you once again for your continued trust and for making us part of your family holidays. We look forward to welcoming you and your family back to Novotel Phuket Resort for many more memorable stays. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Raisfeld D., Thank you for taking the time to share your feedback with us. We sincerely apologize that our children’s facilities did not fully meet your expectations. We do have a Kids Club located near the lobby area, which is available for our younger guests to enjoy during their stay. Regarding the distance and walking required to access the hotel entrance, we understand that this can be inconvenient, especially when travelling with children. For your convenience, we provide a complimentary shuttle service between the hotel lobby and the entrance area. We appreciate your feedback and hope to have the opportunity to welcome you and your family again and provide you with a more enjoyable and comfortable stay. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Mr. Sivenesan N., Thank you so much for your kind words! We’re really happy to hear that you enjoyed your stay, especially our breakfast and the hotel overall. It means a lot to know that you had a lovely time with us. We truly appreciate you sharing your experience, and we hope to see you again soon for another wonderful stay! Warm regards, Kath Guanco Guest Experience Manager

Dear Devaki V. P., Thank you very much for your kind and encouraging feedback. We are delighted to know that you enjoyed the friendly service, breakfast spread, and the beautiful seafront ambience. Your appreciation means a great deal to our team. If you have a moment, we would truly appreciate it if you could share your experience on Google or your preferred travel review platform. Your feedback means a lot to our team. We look forward to welcoming you again and providing you with another memorable experience. Best regards, Ryan Vijandre Guest Experience Supervisor

Dear Mr. Khairul E. B. M., Thank you so much for your lovely feedback. We’re delighted to hear that you enjoyed your stay with us and that our team helped make your experience even more special. It’s wonderful to know that you had positive experiences with our bell team, Front Office, restaurant, yoga instructor, spa, and housekeeping teams. I’ll be very happy to share your kind words with everyone. We truly appreciate you choosing to stay with us, and we hope to welcome you back to Novotel Phuket Resort again soon! Warm regards, Kath Guanco Guest Experience Manager

Dear Qamarzeb A., Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed your stay and were pleased with the hotel’s location and your room. It was our pleasure to prepare something special for your daughter’s birthday, and we hope it helped make her celebration even more memorable. If you have a moment, we would truly appreciate it if you could share your experience on Google or your preferred travel review platform. Your feedback means a lot to our team and helps us continue to provide memorable experiences for our guests. Thank you for choosing to stay with us. We look forward to welcoming you and your family again for another memorable stay. Kind regards, Ryan Vijandre Guest Experience Supervisor

Dear Prateek N., Thank you very much for your wonderful feedback. We are delighted to hear that you had a comfortable stay and enjoyed your time with us. It is especially pleasing to know that our breakfast was the highlight of your visit. We take great pride in offering a delicious and varied breakfast selection, and your kind comments will be shared with our culinary team. Thank you once again for choosing to stay with us. We truly appreciate your feedback and look forward to welcoming you back for another enjoyable experience. Warm regards, Ryan Vijandre Guest Experience Supervisor

Dear Sunil K. J., Thank you very much for your kind and encouraging feedback. We are delighted to hear that you found our location convenient and your stay comfortable. It is especially wonderful to know that your experience was memorable and left you with such a positive feeling. Creating enjoyable and lasting memories for our guests is something we truly value. Thank you once again for choosing to stay with us. We greatly appreciate your support and look forward to welcoming you back for another memorable experience. Warm regards, Ryan Vijandre Guest Experience Supervisor

Dear Bella J. C., Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our great location, resort, and food. We sincerely appreciate your honest comments regarding the comfort of the beds, and we will certainly take your feedback into consideration as we continue to improve our guests’ experience. It was a pleasure having you stay with us, and we hope to welcome you back for an even more comfortable and enjoyable stay in the future. Kind regards, Ryan Vijandre Guest Experience Supervisor