Dear Ashok Kumar, Thank you so much for your glowing review and kind words! We are absolutely thrilled to hear that you enjoyed our lovely rooms, convenient location, and exceptional service throughout your stay. Recognizing and taking care of our valued ALL Accor Live Limitless members is always a delight for us, and we are so glad our reception team could offer you a lovely room upgrade! It is wonderful to know that our restaurant staff took such great care of you during every meal as well. Your gracious appreciation means the world to our entire team, and we will be sure to share your compliments with everyone. Thank you for your loyalty, and we will hold you to that promise to be back soon! We can't wait to welcome you back to Novotel Bali Benoa for another memorable stay. Sincerely, Juliana Liew - General Manager

Dear Gregg D., Thank you for taking the time to share your feedback with us. We are so glad that our friendly staff and our garden pool continue to be the reasons you choose to return to us year after year. At the same time, we are deeply concerned to read about the service, dining, and sustainability failures you experienced during this visit. As a returning guest, you know the high standards we aim to maintain.For the hot dishes and omelette we have addressed this directly with our kitchen team to ensure temperature checks and station setups are properly maintained throughout service. We understand your disappointment regarding the music at Cocos Restaurant, especially after dressing up for a special evening out. We are reviewing our entertainment schedules and background music selection to ensure our advertised events are accurate and the ambiance matches our guests' expectations. We deeply appreciate your candid feedback as a loyal returning guest, it highlights the exact operational details we need to correct. We hope to have the opportunity to welcome you back again and restore your complete confidence in Novotel Bali Benoa. Sincerely, Juliana Liew - General Manager

Dear Ivy C. C. Hsia, Thank you so much for taking the time to share your review! We are delighted to hear that your family had a great stay in our Family Villa, and that your children especially enjoyed their room! It is wonderful to know that our staff's warm hospitality made you feel welcome and that you appreciated the serene, quieter atmosphere of our resort in Tanjung Benoa. We also appreciate your honest rating regarding our breakfast. We are always looking for ways to elevate our dining experience, and your feedback has been shared with our culinary team so we can expand our variety and improve the overall quality for future stays. Thank you for staying with Novotel Bali Benoa, and we hope to welcome you and your family back again soon for another peaceful tropical getaway! Sincerely, Juliana Liew - General Manager

Dear Belinda J., Welcome back for your 3rd stay with us! Thank you so much for taking the time to share such a detailed and heartwarming review. It means the world to our team to know that Novotel Bali Benoa continues to be a standout destination for you among big-name brands! We are so pleased to hear that you enjoyed the convenience of your Deluxe Pool Access room, the cleanliness of our pools, our fabulous beachfront breakfast, and the prompt assistance from our housekeeping team when you requested softer pillows. We are also thrilled that our reservations team provided seamless communication prior to your arrival, and that our commitment to sustainability resonated so strongly with you! We also truly appreciate your feedback regarding noise along the walkway outside your room. For your next visit, please don't hesitate to reach out to us directly, we would be more than happy to help select a pool access room located in a quieter section of the resort. Thank you once again for your loyal support and kind words about our smiling staff and lush grounds. We are already looking forward to welcoming you back for stay number four! Sincerely, Juliana Liew - General Manager

Dear Victor G., Thank you so much for taking the time to share your review! We are delighted to hear that you had an amazing, quiet family break with us, and that you loved our villas, kids' club, service, and breakfast spread. We also deeply appreciate your constructive, detailed feedback regarding our lunch and dinner dining options, your feedback regarding menu rotation and food execution has been shared directly with our Executive Chef. We are currently evaluating our lunch and dinner offerings to ensure better variety, fresh culinary concepts, and higher quality standards across all our outlets. Thank you again for your valuable insights and kind words about our team and facilities. We hope to welcome you and your family back to Novotel Bali Benoa in the future for an even better all-around dining experience! Sincerely, Juliana Liew - General Manager

Dear Amanda Turner, Thank you for sharing your feedback following your recent stay at Novotel Bali Benoa. We are pleased to hear that our clean and comfortable accommodations provided a relaxing stopover for you on your journey back from Lombok. While our tranquil position on the Tanjung Benoa peninsula offers a more peaceful, resort-style setting slightly away from the busier city hubs, we hope it served as a serene interlude for your trip. We appreciate your review and hope to welcome you back again whenever your travels bring you through Bali! Sincerely, Juliana Liew - General Manager

Dear Ross M. Tooze, Thank you so much for taking the time to share your kind review following your recent stay at Novotel Bali Benoa! We are thrilled to hear that you had a wonderful week-long holiday with us and enjoyed a comfortable stay. Knowing that our staff made such a positive impression with their friendly and helpful service truly means the world to our team, as delivering warm hospitality is at the heart of everything we do. Thank you once again for choosing to spend your vacation with us. It was an absolute pleasure hosting you, and we look forward to welcoming you back for another memorable tropical getaway in the future! Sincerely, Juliana Liew - General Manager

Dear Jose A. Olaya, Thank you for sharing your feedback with us! We are glad to hear you enjoyed your stay and appreciated our convenient location near the airport and our overall facilities. We also hear you loud and clear on the internet speed. Reliable Wi-Fi is so important, and we have shared your comments with our IT team so we can work on improving our connection speed for future stays. Thank you for staying with Novotel Bali Benoa, and we hope to welcome you back again soon! Sincerely, Juliana Liew - General Manager

Dear Daniel M., Thank you for sharing your feedback with us. We are so sorry for the frustrating experience you had during your stay, especially arriving late at night after a long 12-hour journey. We apologize for the inconvenience with your hot water, safe, and room key, as well as the happy hour overcharge and the confusion around your upgrade pricing. We are reviewing this with our front desk and bar teams to ensure our pricing and special offers are always accurate and honored. We regret that the room did not match the photos you saw online. We are actively working on updating our property presentation so expectations align with reality. Since you are continuing your stay under a new booking number, we will make sure you can stay in your current room without any hassle while our team looks after your comfort. Thank you again for bringing these matters to our attention. We have passed your review to our management team to ensure these issues are fixed, and we hope to make the rest of your stay much smoother. Sincerely, Juliana Liew - General Manager

Dear Murry Benjamin, Thank you so much for staying with us and for sharing your experience! We are so happy to hear that you felt so relaxed during your stay and that our Kids Club team made such a wonderful impression on your family. Our staff focus on truly engaging with the children, so knowing your kids were begging to go back means the world to us! At the same time, thank you for your candid feedback regarding our breakfast buffet and restaurant team. We apologize that the breakfast selection and service leadership fell short of your expectations. Your comments have been passed directly to our Food & Beverage Manager so we can improve our team's guidance and boost our buffet offerings. Thank you again for your review. We cannot wait to welcome you and your family back to Novotel Bali Benoa for another great stay! Sincerely, Juliana Liew - General Manager

Dear George Paul, Thank you for taking the time to share your feedback following your recent stay with us! We are delighted to hear that you and your family enjoyed our spacious Family Suite! It is great to know that the two-bedroom, two-bathroom setup along with the living room and verandah provided excellent comfort and value for your stay, and that our friendly, accommodating staff made a positive impression. At the same time, we sincerely apologize for the delay you experienced at check-in due to your latest booking details not updating smoothly in our system. We understand how frustrating it is to wait after a journey, and we appreciate your patience while our team sorted it out. We are actively reviewing our system sync processes to prevent this from happening in the future. We also note your feedback regarding our restaurant food pricing. While our menu reflects hotel dining and quality standards, we completely understand your choice to explore nearby dining options across the street, and we appreciate your honest perspective on our pricing structure. Thank you once again for your valuable feedback. It was a pleasure hosting your family, and we hope to welcome you back to Novotel Bali Benoa for an even smoother and more enjoyable stay in the future! Sincerely, Juliana Liew - General Manager

Dear Kelly Flack, Thank you so much for your lovely review! We are absolutely thrilled to hear that you had the perfect stay with us! It is wonderful to know that you enjoyed our clean grounds, delicious food, reasonable room service, and especially our friendly, attentive staff who were always happy to help. We are also delighted that you noticed and appreciated our eco-friendly efforts, including using less plastic and recyclable materials for our toiletries. Protecting our beautiful island environment is very important to us! Thank you for choosing Novotel Bali Benoa. We truly hope to welcome you back again soon for another perfect stay! Sincerely, Juliana Liew - General Manager

Dear Tony Shimmin, Thank you for taking the time to share your feedback with us! We are pleased to hear that you found the hotel itself to be very good! Creating a comfortable and enjoyable atmosphere within our resort is always our top priority. At the same time, we appreciate your feedback regarding our location and the busy road outside. While Tanjung Benoa is a vibrant area with many bustling local shops and activities, we understand that crossing or dealing with traffic can sometimes be challenging. To assist our guests, our dedicated security team is stationed at the road at all times to safely guide and assist everyone across. Thank you once again for choosing Novotel Bali Benoa. We hope to have the pleasure of welcoming you back again for another enjoyable stay! Sincerely, Juliana Liew - General Manager

Dear Paul Souteyrat, Thank you so much for taking the time to share your feedback following your stay with us! We are delighted to hear that you enjoyed the beautiful garden surroundings and your lovely villa! Our groundskeeping team takes great pride in maintaining our lush tropical landscapes to create a tranquil sanctuary for our guests, and it is wonderful to know it made a positive impression. At the same time, we appreciate your constructive note regarding our food quality. Delivering delicious and satisfying dining experiences is very important to us, and your feedback has been shared directly with our Executive Chef and Culinary team to help us refine our menus and elevate our overall food standards. Thank you once again for choosing Novotel Bali Benoa. It was a pleasure hosting you, and we hope to welcome you back again in the future for an even better stay and dining experience! Sincerely, Juliana Liew - General Manager

Dear Laurie Green, Thank you for taking the time to share your feedback with us following your recent stay. We are glad to hear that you found our reception staff helpful! At the same time, we sincerely apologize for the inconvenience and disturbance you experienced due to your room location across the road from our main pool, breakfast restaurant, and lobby area. Our resort is divided into two distinct wings connected by a road, and we completely understand how unexpected this layout, along with the frequent whistle blowing from our crossing traffic officer, was frustrating and disrupted your peace, especially when looking forward to enjoying our newly renovated pool area. We truly appreciate your candid suggestion regarding transparency in our photo galleries and descriptions. Clear expectation-setting is vital, and your feedback regarding room wing positioning and photo representation has been noted with high priority as we review our marketing and room description details. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future for a much smoother and more seamless stay! Sincerely, Juliana Liew - General Manager

Dear David Martin, Thank you for taking the time to share your feedback with us following your stay. We are delighted to hear that you enjoyed our clean facilities and experienced wonderful service from our staff! Delivering warm, attentive Balinese hospitality is what we strive for every day. At the same time, we sincerely apologize for the frustration caused by the resort layout split across two sides, as well as the worn feeling of our traditional buildings. We completely understand how navigating between the two wings can be inconvenient during a holiday. Your feedback regarding room condition and resort layout is incredibly valuable as we continuously evaluate updates and improvements to enhance guest comfort. Thank you for staying with us at Novotel Bali Benoa. We hope to have the pleasure of welcoming you back again for a smoother and even better experience in the future! Sincerely, Juliana Liew - General Manager

Dear Tracey L. Garden, Thank you so much for taking the time to share your review! We are absolutely thrilled to hear that you loved Room 420 and its direct pool access! Having your own private veranda, sun loungers, and daybed right by the water is truly one of the best ways to unwind, and we are delighted that it made your stay so special. We also sincerely appreciate your feedback regarding local transportation to Nusa Dua. We completely understand how frustrating it can be when the shopping center's shuttle is full and unavailable, and we take your suggestion for a dedicated hotel shuttle service on board as we look for ways to make getting around easier for our guests. Thank you for staying with us at Novotel Bali Benoa. We look forward to welcoming you back again soon for another relaxing poolside getaway! Sincerely, Juliana Liew - General Manager

Dear Mitchell T., Thank you so much for taking the time to share your lovely review! We are delighted to hear that our breakfast buffet was a highlight of your mornings and that you enjoyed our location, it truly is the perfect spot for experiencing the beauty of Bali while enjoying a peaceful, relaxing atmosphere. It is also wonderful to know that your little ones (1 and 2 years old!) were well accommodated and enjoyed our Kids Club! We do take note of your feedback regarding the lack of elevators for prams. While our traditional Balinese architecture limits elevator installations in certain sections, our team is always on hand to assist with luggage and strollers whenever needed. Thank you for choosing Novotel Bali Benoa for your family holiday. We look forward to welcoming you and your little ones back again soon for another memorable stay! Sincerely, Juliana Liew - General Manager

Dear Benjamin Pritchard, Thank you so much for taking the time to share your feedback with us. We are pleased to hear that our housekeeping team respected your preferences regarding towel and sheet changes, as supporting our guests' eco-friendly choices is very important to us. At the same time, we sincerely apologize for the difficulties you experienced during your stay regarding accessibility and comfort throughout our grounds. As a property with traditional Balinese architecture, navigating stairs, wet poolside marble, and pool access can indeed present significant challenges for guests with limited mobility. Your safety and comfort are of paramount importance. Please rest assured that your specific suggestions, including adding handrails to staircases, placing additional safety mats on marble floors, evaluating ramp access, and addressing smoking areas to prevent smoke drift, are taken very seriously. Thank you for bringing these important points to our attention. Your insights help us understand where we need to make vital enhancements, and we hope to have the opportunity to offer you a safer, smoother experience in the future. Sincerely, Juliana Liew - General Manager