Dear Nichollas Zeller, Welcome home! Reading your beautiful review brought immense pride and heartfelt joy to our entire team here at Novotel Bali Benoa. Having you choose us as your "home away from home" and returning almost every year since 2019 is the highest compliment and greatest privilege we could ever hope to receive. We are absolutely thrilled to know that your recent stay in one of our One-Bedroom Private Villas was such a highlight! We take great care in maintaining these private sanctuaries, and it is wonderful to hear that the spacious layout, private outdoor pool, and relaxing ambiance provided the perfect retreat after your days exploring the island. Your kind words about our lush tropical grounds, hygienic breakfast spread, pristine pool areas, and direct beachfront setting mean the world to us. Above all, knowing that our team's genuine warmth, professionalism, and recognition of your loyalty keep bringing you back year after year is truly rewarding. Guests like you are the heart of our resort family! Thank you from the bottom of our hearts for your continuous trust, loyalty, and wonderful support over the years. It was an absolute honor hosting you once again, and our entire team is already eagerly looking forward to welcoming you back "home" to paradise for your next annual getaway! Sincerely, Juliana Liew - General Manager

Dear Maryum Nasir, Thank you so much for taking the time to share your glowing review! We are absolutely thrilled to hear that you experienced the very best customer service during your stay at Novotel Bali Benoa! Knowing that our staff went above and beyond to care for you and that you enjoyed our beautiful resort surroundings brings our entire team immense pride and joy. Thank you once again for choosing to stay with us. It was an absolute pleasure hosting you, and our entire team looks forward to welcoming you back for another exceptional stay in paradise very soon! Sincerely, Juliana Liew - General Manager

Dear Liang Liang, Thank you so much for taking the time to share your review! We are absolutely thrilled to hear how much you enjoyed your stay and that our staff made such a wonderful impression on you. It is also great to know that the electric mosquito repellent in your room came in handy for a comfortable and restful stay! We would be delighted to welcome you back to Novotel Bali Benoa alongside your family for your next holiday! Regarding your Accor+ Explorer stay nights and points, please rest assured that they are automatically processed and typically credit to your member account within 7 days after check-out. If for any reason they do not appear after that timeframe, please feel free to reach out to us directly with your booking details, and our front office team will be more than happy to assist you immediately. Thank you once again for choosing to stay with us. It was a complete pleasure hosting you, and our entire team looks forward to welcoming you and your family back to paradise very soon! Sincerely, Juliana Liew - General Manager

Dear Aris M., Thank you for taking the time to share your review and detailed feedback following your stay at Novotel Bali Benoa. We are glad to hear that you enjoyed our peaceful Tanjung Benoa location and found our check-in team helpful and welcoming right from your arrival. At the same time, we sincerely apologize for the areas where we fell short during your visit. Finding stains on the bathroom sink is not up to our usual standards, and we have instructed our Housekeeping Manager to step up room inspections. We are also deeply sorry for your experience at the breakfast buffet; seeing ants near the Bubur Ayam is unacceptable, and our Food & Beverage team has immediately audited all buffet stations and food covers to guarantee strict hygiene control while also reviewing ways to expand our overall breakfast variety. Additionally, our IT team is working on upgrades to improve our Wi-Fi signal and speed across the property. Most importantly, we want to extend our most sincere apologies that our team member did not greet you or check on your meal during breakfast. We assure you that our goal is to extend the exact same warm, attentive Balinese hospitality to every guest, regardless of nationality or background. Missing your table was a genuine oversight on our part, and we are deeply sorry for making you feel overlooked. We have addressed this directly with our restaurant supervisory team to ensure our service remains fully consistent for every guest at every table. Thank you once again for your candid feedback. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back for a seamless and fully attentive stay in the future! Sincerely, Juliana Liew - General Manager

Dear Jo Anne White, Thank you so much for taking the time to share your review! We are delighted to hear that you found our staff friendly and had an overall enjoyable stay with us at Novotel Bali Benoa! Warm, welcoming hospitality is at the core of what we do, and we are thrilled that our team made a positive impression. We are especially proud of your special mention for Widi at the restaurant! Widi’s dedication to providing attentive service truly makes a difference, and we have shared your wonderful shout-out directly with her, she was absolute thrilled to know she was a standout during your stay! At the same time, we sincerely appreciate your constructive feedback regarding our breakfast service. Serving hot food at optimal temperatures, brewing exceptional coffee, and keeping up with cooked-to-order egg requests are essential to starting the day right. Your comments have been passed directly to our Culinary and Food & Beverage teams so we can refine our station setups, improve coffee quality, and streamline our live egg station for faster, hotter service. Thank you once again for choosing to stay with us and for helping us improve. It was a true pleasure hosting you, and Widi along with our entire team looks forward to welcoming you back for an even better dining experience in the future! Sincerely, Juliana Liew - General Manager

Dear Carmen W., Thank you so much for your wonderful review! We are absolutely delighted to hear that you had such a relaxing stay with us at Novotel Bali Benoa. Knowing that our kind and accommodating team made you feel so well cared for, and that you enjoyed our resort facilities, brings our entire staff immense joy! Providing a peaceful atmosphere paired with genuine Balinese hospitality is our top priority, and we are so glad we could create a memorable retreat for you. Thank you once again for choosing to stay with us. It was a complete pleasure hosting you, and we all look forward to welcoming you back for another relaxing getaway in paradise very soon! Sincerely, Juliana Liew - General Manager

Dear Sudheer Gutha, Thank you so much for taking the time to share your review! We are absolutely thrilled to hear that you had a very nice family stay with us at Novotel Bali Benoa! It brings us great joy to know that you enjoyed our prime beachfront location, our delicious breakfast, the variety of nearby dining options, and the warm assistance from our team. A special thank you for recognizing Ananta, we have passed along your kind words to him, and he is delighted to know he helped make your stay memorable! We also genuinely appreciate your constructive feedback regarding our complimentary family photo sessions. We understand how frustrating it is to miss out due to fully booked slots and early morning or late evening excursion schedules. Your suggestion to extend the operating hours of the photo booth is very helpful, and we have shared this directly with our Guest Experiences and Management teams to explore how we can offer more flexible timing and slot availability for our active, traveling families. Thank you once again for choosing Novotel Bali Benoa. It was a complete pleasure hosting you and your family, and we all look forward to welcoming you back for another excellent stay and your family photo very soon! Sincerely, Juliana Liew - General Manager

Dear Peter O., Thank you for taking the time to share your detailed feedback following your stay in our Beach Cabana Garden View room. We are pleased to hear that our staff made a positive impression with their warm, friendly, and attentive service. However, we offer our most sincere apologies for the disappointing aspects of your visit, particularly regarding room maintenance, dining quality, and hygiene. We are deeply concerned by your comments regarding the condition of the exterior doors and locks. Guest security and comfort are paramount, and we have instructed our Chief Engineer to inspect and repair the doors and locking mechanisms for our Beach Cabana rooms immediately. Regarding drinking water, we apologize for the lack of clarity on how to request additional bottles. We provide complimentary drinking water throughout your stay, and we are updating our in-room guest information to ensure this process is clear and hassle-free. Your feedback regarding your Half Board dining experience is equally troubling. Serving food that falls below acceptable quality standards, whether at the Coco Bar or during breakfast goes completely against our culinary goals. We have escalated your comments regarding the burgers, pork ribs, and beef rendang directly to our Executive Chef to review our recipes, preparation standards, and ingredient quality. Furthermore, we take your report of insects near the breakfast fruit and gluten-free bread options with the utmost seriousness. Thank you once again for your candid review. Your detailed feedback gives us clear focus areas for immediate operational and maintenance improvements, and we hope to have the opportunity to welcome you back in the future. Sincerely, Juliana Liew - General Manager

Dear Palka Kumar, Thank you for taking the time to share your feedback following your stay with us. First and foremost, please accept our sincere apologies for the frustration and disappointment regarding your forgotten portable charger, especially knowing it held sentimental value as a special gift. We fully understand how distressing it is to lose a meaningful item while traveling. Following your call and photos, our Executive Housekeeping Manager conducted a thorough search and audit of the room, including checking with the room attendants and lost-and-found registry. Regrettably, despite our team's detailed check, the charger could not be located in the room after departure. We sincerely regret that we were unable to retrieve it for you, as we know how much you wanted to come back and pick it up. Additionally, we deeply apologize for the room cleanliness issues, the unusual odor in the bathroom, and the presence of whiteflies, as well as your impression of our property's condition. We have escalated your comments directly to our Executive Housekeeping Manager. Thank you once again for bringing these matters to our attention. We truly regret the inconvenience caused during your transition to your next destination and during your time at our resort. Sincerely, Juliana Liew - General Manager

Dear Pamela Dudgeon, Thank you so much for your continued loyalty and for taking the time to share another wonderful review following your stay with us! Welcoming back returning guests is always the ultimate compliment for our team at Novotel Bali Benoa. We are thrilled to hear that your pool villa provided the perfect, spotlessly clean sanctuary for your holiday, and that our smooth check-in, resort facilities, and serene setting allowed you to enjoy another thoroughly relaxing stay. We also want to thank you for your patience regarding the periodic Wi-Fi disconnections during your visit. While we are glad our team was able to address the issue promptly for you, our IT department is actively working on upgrading our network stability to ensure seamless connectivity across all our private villas and resort grounds. Thank you once again for making us your home away from home in Bali. It is always an absolute pleasure hosting you, and our entire team looks forward to welcoming you back for many more relaxing holidays in paradise! Sincerely, Juliana Liew - General Manager

Dear James D., Thank you for taking the time to share your feedback following your recent stay at Novotel Bali Benoa. We are delighted to hear that our attentive employees and great service helped make your surf trip memorable! Tanjung Benoa is a fantastic base for exploring the coast, and we are glad our team made you feel well taken care of throughout your time with us. At the same time, we have noted your score of for cleanliness. Maintaining a fresh, spotlessly clean environment is a top priority for us, and we apologize that we fell short of a perfect standard during your visit. Your score has been shared directly with our Housekeeping Manager to ensure our team steps up daily room checks and deep cleaning procedures across all guest areas. Thank you once again for your feedback and for choosing to stay with us. We hope to welcome you back for another great surf trip and an even better experience in the future! Sincerely, Juliana Liew - General Manager

Dear Aman Nagar, Thank you for taking the time to share your candid review regarding your recent stay with us. Your constructive feedback regarding our dining options and vegetarian offerings is deeply appreciated. We take your suggestion seriously and are sharing this feedback directly with our Executive Chef to review our vegetarian and Indian culinary selections, as well as considering specialized expertise to ensure authentic, well-paired dishes. We are also deeply sorry for the long check-in delay despite your online pre-check-in, as well as the unacceptable room defects you faced upon entry, including the jammed bathroom door, inoperable bathtub, and we can give a mosquitos electric to the room upon request. We have escalated these incidents directly to our Front Office and Engineering Management teams. Thank you once again for bringing these critical matters to our attention. We truly regret the inconvenience caused to you and appreciate your feedback as we work to make immediate operational improvements. Sincerely, Juliana Liew - General Manager

Dear Emma Dangerfield, Thank you for taking the time to share your detailed and honest feedback following your stay with us. First and foremost, we are pleased to know that our staff left a positive impression on you through their courtesy and polite service. Our team works hard to offer genuine Balinese hospitality, and we appreciate your kind recognition of their efforts. However, we are deeply concerned and saddened by the critical shortcomings you experienced across our facilities, hygiene standards, and dining offerings. Please accept our most sincere apologies for failing to deliver the standard of quality and cleanliness you expected and deserve. Your detailed observations regarding the property, including cracked floor tiles, stained sunbeds, and dirty restaurant seating, have been escalated directly to our Senior Management and Housekeeping teams. Maintaining pristine cleanliness is fundamental, and we are initiating an immediate deep-cleaning and maintenance audit of all guest seating, public area tiling, and soft furnishings. We are also extremely alarmed by your comments regarding the condition of the mattress you observed as well as the bugs on the fruit and lukewarm coffee at breakfast. Rest assured, these points have been addressed immediately with our Executive Housekeeping Manager and Food & Beverage Hygiene Manager to enforce strict sanitation, food coverage, and temperature control standards without delay. Thank you once again for your candid review. Your feedback provides us with critical direction as we address these operational and maintenance issues immediately. Sincerely, Juliana Liew - General Manager

Dear Chanelle Knight, Thank you for taking the time to share your feedback following your 10-night stay with us. We are delighted to hear that our resort served as a great venue for your large group, and that you loved your rooms, enjoyed our pools, and felt warmly cared for by our friendly staff throughout your holiday. At the same time, we offer our sincere apologies for the areas where your experience fell short of a top-tier resort standard. We have escalated your comments regarding the gym equipment directly to our Maintenance team to repair the bike and upgrade the treadmill without delay. Furthermore, your feedback about our cocktail quality and breakfast variety has been shared with our Food & Beverage Director and Executive Chef to refine our drink recipes using fresh ingredients and expand our daily menu rotation. Most importantly, we take your observation regarding squirrels near the live pancake station extremely seriously, our hygiene team has immediately implemented protective covers and stricter station controls to ensure absolute food safety. We are also continuing our ongoing staff language training to improve clear communication across all departments. Thank you once again for your candid review, as your detailed notes give us vital focus areas for immediate improvement. We hope to have the opportunity to welcome you and your group back in the future for an elevated and seamless stay! Sincerely, Juliana Liew - General Manager

Dear Herve P., Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that making the move from Seminyak and Canggu to our peaceful corner in Nusa Dua/Tanjung Benoa was such a rewarding choice for your Bali holiday. Escaping the heavy island traffic to enjoy a quiet, relaxing atmosphere is what a true getaway is all about, and we are thrilled that you loved your spacious deluxe room with pool views and enjoyed starting your mornings with our varied breakfast by the beach! Thank you once again for choosing Novotel Bali Benoa. Knowing that you will definitely be coming back is the greatest compliment our team could receive, and we look forward to welcoming you home to paradise again very soon! Sincerely, Juliana Liew - General Manager

Dear Erwindo C., Thank you for taking the time to share your detailed feedback following your recent stay with us. First and foremost, please accept our most sincere apologies for the multiple failures you experienced during what should have been a joyful birthday celebration for your child. We are especially alarmed and deeply sorry to hear about the late-night door knocking you experienced at 2:00 AM and 10:00 PM. Having strangers knock on your door late at night is unsettling for any guest, but particularly terrifying when traveling with a young child. We are conducting an immediate review with our Front Office and Night Security teams to investigate these disturbances and ensure our staff double-check room assignments and guest identities before directing anyone or making late-night inquiries near guest rooms. Additionally, we take your report of bug bite marks on your child's face with the utmost seriousness. Lastly, we sincerely apologize that our management and team members failed to properly introduce themselves by name when you shared your feedback during your stay, we are addressing this internally with our leadership team. Thank you once again for bringing these serious matters to our attention. Your candid notes regarding internal communication alignment and operational follow-through provide us with direct, critical focus areas for immediate retraining and correction. Sincerely, Juliana Liew - General Manager

Dear Jay F., Thank you so much for taking the time to share your delightful review! We are absolutely thrilled to hear that your quick respite trip with your sister was so wonderfully relaxing! It is fantastic to know that you loved your convenient room location, enjoyed our culinary offerings, and made great use of our main pool, especially those relaxing loungers right in the water. We are particularly proud of your special mention for Michelle, our Guest Experience Officer! Michelle is truly dedicated to creating seamless, memorable stays, and we have proudly shared your check-mark of approval directly with her. She was overjoyed to know that her care and hospitality helped make your sister-sister getaway so special! Thank you once again for choosing Novotel Bali Benoa. It was a complete pleasure hosting both of you, and Michelle along with our entire team looks forward to welcoming you back for another restful retreat in paradise very soon! Sincerely, Juliana Liew - General Manager

Dear divhuwo RADZILANI, Thank you so much for taking the time to share your review! We are absolutely delighted to hear that you and your friend had such a comfortable and beautiful stay at Novotel Bali Benoa! Knowing that our friendly team went above and beyond to assist you and make your getaway enjoyable brings us immense joy. Thank you once again for choosing to stay with us. It was a complete pleasure hosting both of you, and our entire team looks forward to welcoming you back for another wonderful holiday in paradise very soon! Sincerely, Juliana Liew - General Manager

Dear Timothy R. Wijaya, Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Bali Benoa. While we are glad to receive your review, we are deeply concerned and saddened to read about the numerous areas where your experience fell short. Please accept our most sincere apologies for the lack of quality control, service attentiveness, and cleanliness during your visit. We have addressed your concern directly with our Front Office Manager to ensure our team maintains a warm, professional, and attentive focus on every guest who steps into our lobby. We also fully agree with your recommendation regarding pre-arrival quality checks. Entering a room only to find non-functional amenities like the telephone and safety deposit box, alongside cleanliness issues and pests, is unacceptable. We have shared your feedback with our Housekeeping and Engineering Heads of Department to reinstate strict room-release inspections so that all electronic features, safety boxes, and cleanliness standards are thoroughly audited before any guest checks in. Regarding your observations about mosquitoes, ants, and dirty outdoor walkways and stairs, our Housekeeping and Pest Control teams have been instructed to step up daily cleaning frequencies along external corridors and intensify targeted treatments across our lush tropical gardens. Finally, we have noted your constructive comments regarding our food and fruit selection. Your feedback has been passed to our Executive Chef and Food & Beverage Director as we work to expand and refresh our daily buffet variety. Thank you once again for your candid critique. Your feedback provides us with clear and vital direction for immediate quality control and service improvements. Sincerely, Juliana Liew - General Manager