Adagio Premium The Palm 4 stars

Customer review rating (ALL Rating) 4.8/5 1,152 reviews

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Palm Jumeirah West Beach, 10223 Dubai, United Arab Emirates

Description

Hotel extras

  • Chill and take a dip on our private beach at Palm West Beach, a 1.6 km walkable promenade.

  • Catch the sun on our outdoor rooftop pool offering stunning views of Dubai's Skyline.

  • Be at ease in the fully equipped, serviced apartments with kitchen and laundry facilities.

  • Park in our private indoor parking and grab a healthy bite at Fixie, our community cafe.

  • We know you love surfing the web, that is why we have super-fast, free WIFI and best coffee.

Our accommodation(s)

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Hotel location

Adagio Premium The Palm

Palm Jumeirah West Beach
10223 Dubai
United Arab Emirates

GPS:25.10863068236342, 55.14308876905126

Telephone
Fax +971 4 281 3814

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Fixie

Indulge in a healthy yet urban experience at Fixie Coffee Shop, our All Day Dining Restaurant, designed in an industrial, contemporary style, meant to attract not only hotel guests but residents and tourists alike. Park your ride and grab a bite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,152 reviews

Customer review rating 4.5/5

Claudia P. Solo - Confirmed reviews ALL

Great hotel. Friendly staff.

Dear Ms. P., Thank you so much for taking the time to share your experiences and kind words about your recent stay. We are delighted to hear that you enjoyed your overall stay and appreciated the friendliness of our staff. Your feedback is greatly valued, and we hope to welcome you back soon. Thank you so much for choosing us! Regards, Hani Essmat Front Office Manager

Customer review rating 2.0/5

Valeriia K. Couples - Confirmed reviews ALL

The first serious issue happened the day after arrival. We were unhappy with our room and also with the exchange rate we had paid, so we asked at reception if there was anything they could do for us or any alternative they could offer. Instead of honestly trying to help, they tried to “sell” us a standard promotion from the Accor app as if it were a special deal just for us. This felt very dishonest and really damaged our trust in the staff from the start. Housekeeping was also a big problem. Several times we asked if they could clean the room “in 5 minutes”; they always smiled and said “yes, of course”, but in reality they often came only in the evening when we had already returned to the room. This happened on about half of the days during our 11-day stay and was very inconvenient. The bathroom situation was the worst part. The water in the shower is either boiling hot or very cold, with very poor water pressure – it is almost impossible to wash long hair properly. There were also drainage issues: the water does not drain normally, and even though we reported this, nobody ever fixed it. You have to shower very quickly, otherwise the whole bathroom starts flooding. Overall, we expected a much better level of service and comfort from this property and would not choose to stay here again.

Customer review rating 4.0/5

Ravinder W. Families - Confirmed reviews ALL

We stayed for two weeks the location was good with restaurants and shops all walking distance of the hotel. Rooms were comfortable the bathroom smelt of drainage issues Breakfast could have been offered complimentary on the room rate considering the premium price we paid for the room.

Dear Mr. W., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated the location and comfort of our rooms. We take note of your comments about the bathroom odor and breakfast inclusivity, as we continuously strive to enhance our guest experience. Looking forward to welcome you with an improve experience in the future. Regards, Hani Essmat Front Office Manager

Customer review rating 3.5/5

Tilly B. Couples - Confirmed reviews ALL

Hotel is a really good location to west palm and staff are really friendly. There is so much construction nearby and noise throughout the night that we barely slept so this was really disappointing to not be informed ahead of our stay

Dear Ms. B., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our location and staff. We sincerely regret that the nearby construction affected your experience and understand how this can be disappointing. Your comments are valuable to us. We hope to have the opportunity to welcome you in the future! Regards, Hani Essmat Front Office Manager

Customer review rating 4.5/5

Ole J. S. Couples - Confirmed reviews ALL

Friendly staff and super breakfast. Some noise from traffic, but an overall pleasant experience. Our second visit. Will for sure come back!

Dear Mr. S., Thank you for your kind words regarding our location, staff, and breakfast. We appreciate your feedback about the noise and are glad to hear that your overall experience was enjoyable. We look forward to welcoming you back for your next visit! We hope to have the opportunity to welcome you in the future! Regards, Hani Essmat Front Office Manager

Other web-users rate our hotel

  • 1,473 reviews 9.6/10 Location
  • 1,491 reviews 8.5/10 Room
  • 2,878 reviews 9.7/10 Service
  • 26 reviews 7.8/10 WiFi
  • 883 reviews 9.5/10 Beach
  • 832 reviews 8.9/10 Food
  • 772 reviews 8.4/10 Cleanliness
  • 666 reviews 9.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.