Dear Bernise L., Thank you very much for taking the time to share your feedback following your stay at Mercure Ambassador Seoul Hongdae. We are pleased to hear that you appreciated our convenient location in the heart of Hongdae. At the same time, we understand that the distance from the nearest subway elevator may have caused some inconvenience, particularly when traveling with luggage. We truly appreciate your valuable comments and hope that our convenient surroundings and accessibility to the Hongdae area contributed positively to your overall stay. We look forward to welcoming you back and providing you with an even more comfortable experience on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear CHI J. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback with us. We are delighted to hear that you found all of our team members friendly and helpful, and we especially appreciate your positive comments about our Housekeeping team. It is always rewarding to know that the efforts of our colleagues contributed to making your stay more comfortable and enjoyable. We are also pleased that our convenient location added to your overall experience. Your recommendation means a great deal to us and is a strong encouragement to the entire team. Thank you once again for your support, and we sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Tini N., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to hear that you enjoyed our convenient location in the heart of Hongdae, with easy access to the subway as well as a wide variety of shops and dining options nearby. We are also glad that our team’s friendly service contributed positively to your stay. Hongdae is indeed a vibrant area with plenty to explore, and we are happy that our location made it easier for you to enjoy the neighborhood. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Mercure Ambassador Seoul Hongdae on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Hock L. S. L., Thank you very much for choosing Mercure Ambassador Seoul Hongdae and for sharing your kind feedback. We are pleased to know that you had a comfortable stay and that our Front Office team made a positive impression with their friendly and helpful service. Your recognition is a meaningful encouragement to our team and motivates us to continue providing attentive and welcoming hospitality. Thank you once again for your support. We look forward to welcoming you back to Mercure Ambassador Seoul Hongdae on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

親愛的貴賓： 衷心感謝您選擇入住 MERCURE Ambassador Seoul Hongdae，並花時間與我們分享如此詳細且具建設性的住宿意見。 很高興得知酒店便利的地理位置，以及團隊主動問候、親切微笑與細緻服務，為您的住宿留下了良好的印象。同時，也感謝您肯定前台團隊在問題發生後迅速協助處理。 然而，對於您已預訂早餐，卻在用餐時未能於餐廳名單中確認相關資訊，並因此需要額外前往前台尋求協助，我們深感抱歉。當賓客已完成相關預訂時，酒店與餐廳之間的資訊應準確傳達並於用餐前完成確認，而不應讓賓客自行往返不同服務櫃檯處理問題。 此外，您所提到餐廳名單上的賓客資訊可能被其他人看到的情況，我們亦非常重視。妥善保護賓客資訊是基本且重要的責任，您的意見將用於重新檢視相關資料的保管、使用及現場管理方式。 我們也認同您所提出的觀點：即使是看似細微的服務環節，也可能直接影響賓客對整體住宿的印象。因此，我們將與相關團隊重新檢視早餐資訊傳遞流程、餐廳與前台之間的溝通，以及賓客遇到問題時的現場協助方式，讓同事能更主動地承擔問題並提供完整協助。 再次感謝您在指出需要改善之處的同時，也肯定了酒店的位置與團隊服務。您的意見對我們十分重要，並將幫助我們進一步提升服務的細緻度與一致性。 誠摯期待未來有機會再次於 MERCURE Ambassador Seoul Hongdae 歡迎您的光臨，並為您帶來更加順暢、安心且完善的住宿體驗。 Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Guest, Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for sharing such a wonderful review of your stay. We are delighted to know that our convenient location, comfortable guest room, and amenities all contributed to an enjoyable experience. It is especially rewarding to hear your kind words about our team, as providing warm, attentive, and professional hospitality is at the heart of what we strive to deliver. We also truly appreciate your continued trust as an ALL member. Your generous evaluation is a meaningful encouragement to our entire team and motivates us to maintain consistently high standards throughout every stage of the guest journey. Thank you once again for your support. We sincerely look forward to the pleasure of welcoming you back to Mercure Ambassador Seoul Hongdae for another comfortable and memorable stay. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Minh N. N., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for sharing such encouraging feedback about your stay. We are delighted to know that our convenient location, with easy access to public transportation and the airport bus, contributed to a smooth and comfortable journey. It is equally rewarding to hear that the cleanliness and comfort of your room met your expectations and allowed you to enjoy a pleasant stay. Most of all, we deeply appreciate your generous recognition of our team. Knowing that our colleagues were able to provide helpful and attentive assistance is especially meaningful to us, as genuine care and thoughtful service are at the heart of the hospitality we strive to deliver. Your comment that you would choose Mercure again and again is one of the greatest compliments we could receive. We sincerely value your trust and will continue striving to make every future visit just as comfortable and enjoyable. Thank you once again for your support. We very much look forward to welcoming you back to Mercure Ambassador Seoul Hongdae on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Wing M. L., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for sharing your positive experience with us. We are very pleased to know that our team was able to welcome you warmly after your red-eye flight and, with a room available, assist you with an early check-in. Being able to freshen up and take a moment to settle in before beginning your exploration of Seoul can make a meaningful difference after a long journey, and we are glad that our Front Office team could make your arrival more comfortable. We also greatly appreciate your kind recognition of our staff and convenient location. Providing thoughtful and flexible assistance whenever possible is an important part of the hospitality we strive to offer. Thank you once again for your support. We sincerely look forward to the pleasure of welcoming you back to Mercure Ambassador Seoul Hongdae for another comfortable and enjoyable stay. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Jared S., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for sharing such a thoughtful and positive review of your stay. While your visit to Seoul came unexpectedly due to the cancellation of your connecting flight to Shanghai, we are especially pleased to know that your time with us became an enjoyable part of your journey. It is wonderful to hear that you appreciated our convenient location, comfortable accommodation, overall value, and the lively atmosphere of the Hongdae neighborhood. We also greatly appreciate your understanding regarding the additional time required during check-in while our team completed the necessary procedures for your party traveling with minors. Ensuring that every guest is welcomed properly and in accordance with the required procedures is important to us, and we are grateful for your patience and understanding. Knowing that an unplanned day in Seoul ultimately left you with such a positive impression is particularly meaningful to our team. We hope you and your family were able to make the most of your unexpected time in this vibrant part of the city. Thank you once again for your generous feedback. We sincerely hope to have the pleasure of welcoming you back to Mercure Ambassador Seoul Hongdae in the future, this time as part of a planned visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

L. DANIEL님께, 먼저 Mercure Ambassador Seoul Hongdae를 선택해 주시고, 투숙 중 경험하신 불편 사항을 상세히 알려주셔서 진심으로 감사드립니다. 이번 투숙에서 객실의 청결 상태와 비품 관리, 그리고 소음으로 인해 기대에 미치지 못하는 경험을 드린 점에 대해 깊이 사과드립니다. 특히 발코니가 충분히 청소되지 않은 상태로 제공되었고, 손상된 침대 시트가 사전에 확인되지 않은 채 객실에 비치되어 있었다는 점은 저희가 보다 세심하게 관리했어야 할 부분입니다. 말씀해 주신 사항은 하우스키핑팀과 공유하여 객실 및 발코니 청소 상태에 대한 점검을 강화하고, 린넨 교체 및 객실 준비 과정에서 손상 여부를 더욱 철저히 확인할 수 있도록 관리 기준을 다시 살펴보겠습니다. 또한 객실 문을 통한 외부 소음으로 충분한 휴식을 취하지 못하신 점 역시 유감스럽게 생각합니다. 관련 부서와 함께 객실 출입문의 상태와 차음에 영향을 줄 수 있는 부분을 점검하고, 고객님의 편안한 휴식을 방해할 수 있는 요소를 지속적으로 확인하겠습니다. 무엇보다 객실 요금에 상응하는 청결도와 편안함, 전반적인 투숙 가치를 제공해 드리지 못했다는 고객님의 말씀을 무겁게 받아들이고 있습니다. 이번 의견을 단순한 불편 사례로 여기지 않고 객실 관리와 서비스 품질을 다시 한번 면밀히 점검하는 계기로 삼겠습니다. 불편을 겪으신 가운데에도 개선을 위해 구체적인 의견을 남겨주신 데 다시 한번 감사드리며, 앞으로 보다 철저한 객실 관리와 세심한 서비스로 신뢰를 드릴 수 있도록 노력하겠습니다. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Darren C., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae once again and for taking the time to share such thoughtful feedback following your seven-day stay. It is especially meaningful to welcome you back for a second visit, and we are very pleased to know that our central location, the wide variety of dining options nearby, and the comfort of your room continued to contribute positively to your experience. Knowing that you enjoyed a comfortable week with us without any particular inconvenience is a great encouragement to our team. We also truly appreciate your candid comments regarding breakfast. It is encouraging to hear that you noticed a significant improvement compared with your previous stay, while we equally recognize your view that there is still room to further enhance the overall breakfast experience, particularly when compared with other Mercure properties. Breakfast at our hotel is operated by Tian Mimi, the restaurant located within the property, and your feedback will be shared with the restaurant team as valuable input for continued improvement. Feedback from returning guests is particularly valuable to us, as it allows us to understand not only the experience of a single stay but also how our service and facilities evolve over time. Thank you for recognizing the progress made while also helping us identify where further attention is needed. We greatly appreciate your continued trust in Mercure Ambassador Seoul Hongdae and sincerely look forward to welcoming you back for another comfortable and enjoyable stay in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Michal I., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that our convenient location was a highlight of your stay. Situated in the heart of Hongdae, our hotel offers easy access to public transportation as well as the many shopping, dining, and entertainment options in the surrounding area, and we are glad this contributed positively to your visit. We truly appreciate your support and will continue striving to provide a comfortable and satisfying stay in every aspect. We hope to have the pleasure of welcoming you back to Mercure Ambassador Seoul Hongdae on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Wei S., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae for your four-night stay and for sharing such a positive experience with us. We are especially pleased to know that our Front Desk team was able to assist you upon your early-morning arrival and help make the beginning of your stay more comfortable after your overnight journey. Knowing that the support provided during check-in contributed to a smooth and welcoming start to your trip in Seoul is particularly meaningful to us. We are also delighted that the comfort of the bed added positively to your overall stay. Your kind recognition of our team will be shared with our colleagues, as feedback such as yours is a valuable encouragement to continue providing attentive, thoughtful, and professional hospitality. We truly appreciate your generous comments and hope to have the pleasure of welcoming you back to Mercure Ambassador Seoul Hongdae for another comfortable and memorable stay in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Lam Y. L. R., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share your experience with us. We are pleased to know that our convenient location, the cleanliness of your room, and the friendly and helpful service provided by our team contributed positively to your stay. Your recognition of our colleagues is especially appreciated and will be shared with the team as meaningful encouragement. At the same time, we sincerely apologize for the discomfort caused by the air conditioning during the night. Our guest room air-conditioning system is designed to operate efficiently by temporarily stopping once the selected temperature has been reached and restarting when the room temperature changes. However, regardless of the system’s operating settings, maintaining a comfortable room temperature throughout the night is an essential part of a restful stay. We therefore regret that the room became uncomfortably warm and required you to readjust the temperature. Your feedback will be shared with our Engineering team so that we can continue reviewing the system’s operation and ensure greater attention is given to guest comfort and clear communication regarding its functions. Thank you once again for your positive comments as well as your constructive feedback. We sincerely look forward to welcoming you back to Mercure Ambassador Seoul Hongdae and providing you with an even more comfortable stay on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Gerald Q., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for sharing such a positive experience with us. We are very pleased to know that you enjoyed a comfortable stay and that our convenient location, together with the friendly and attentive service of our team, contributed positively to your time in Seoul. As an ALL Gold member, your continued trust and recognition are especially meaningful to us. We are particularly grateful for your kind words regarding the team member who assisted you upon your early arrival at around 6:30 a.m. Even though you were unable to recall the colleague’s name, we will make every effort to identify the team member on duty and share your generous recognition. Knowing that our colleague was able to make you feel well cared for from the very beginning of your stay is a great encouragement to the entire team. Thank you once again for your generous feedback and continued support. We look forward to the pleasure of welcoming you back to Mercure Ambassador Seoul Hongdae for another comfortable and enjoyable stay. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Miao H. S., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for taking the time to share your kind feedback. We are pleased to know that our convenient location and the service provided by our team contributed positively to your stay. Your encouraging comments are greatly appreciated and will serve as valuable motivation for our team to continue delivering attentive and professional hospitality. We look forward to welcoming you back and providing you with another comfortable and enjoyable experience on your next visit to Seoul. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Yiyi Y., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for sharing your experience with us. We are pleased to know that your overall stay and our convenient location were satisfactory. However, we sincerely regret that the air-conditioning performance did not provide the level of comfort you expected, particularly during the night when the room became uncomfortably warm and affected your ability to rest properly. Our guest room air-conditioning system is designed to stop automatically once the set temperature is reached and restart when the room temperature rises above the setting. Nevertheless, the fact that the room did not cool to your desired temperature indicates that the system did not provide sufficient comfort during your stay. We will reinforce our inspection of cooling performance, airflow, temperature controls, and related equipment to ensure that any irregularities are identified and addressed more effectively. We are especially sorry to learn that this issue has made you hesitant about staying with us again. Your comments are taken seriously, and we will continue strengthening our preventive maintenance and room-condition checks to provide a more comfortable and reliable environment for our guests. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Yun K., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for taking the time to provide such detailed feedback regarding your stay. We are pleased that the early check-in arrangement, convenient location, and cleanliness of your room contributed positively to your visit. At the same time, we regret that several aspects of the overall experience did not provide the level of convenience, attention, and value you expected. We are particularly sorry that information regarding our membership program and its benefits was not clearly communicated during your arrival experience. We also apologize for the housekeeping oversight concerning your bathrobe. Once an item is removed during room servicing, appropriate replenishment should be carefully verified so that the room remains fully prepared throughout the stay. Your comments regarding the loose electrical outlets are equally concerning. Guest room fixtures should remain safe, functional, and properly maintained, and we will share this matter with our Engineering team for closer inspection while reinforcing preventive maintenance checks. Regarding certain disposable amenities such as toothbrushes and toothpaste, their complimentary provision is restricted under national regulations in Korea. Nevertheless, we regret that the relevant information was not communicated clearly enough in advance and that this created inconvenience during your stay. We also appreciate your candid observations regarding the overall facilities, including the location of the water dispenser, the size of the fitness area, and the value you felt you received in comparison with similarly priced hotels nearby. While some physical aspects of the property are limited by their existing configuration, we recognize that the overall guest experience must still feel worthwhile through thoughtful service, proper maintenance, and attention to detail. Your feedback will be shared with the Front Office, Housekeeping, and Engineering teams so that we can review our communication, room replenishment procedures, and facility inspection standards more carefully. We sincerely regret that your stay left you with an average rather than a memorable impression, and we appreciate the opportunity to identify where we need to improve. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae

Dear Yuet M. W., Thank you sincerely for choosing Mercure Ambassador Seoul Hongdae and for sharing your feedback regarding your recent stay. We are pleased to know that you found our hotel to be a comfortable place to stay. At the same time, we recognize that there is always room to further enhance the overall guest experience, and your evaluation encourages us to continue refining our service and facilities with greater care and attention. We hope to have the opportunity to welcome you again and provide an even more satisfying and memorable stay in the future. Best Regards, Sang-Joon Yoon General Manager Mercure Ambassador Seoul Hongdae