Swissôtel Al Maqam Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 7,678 reviews

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Description

Hotel extras

  • Swissotel Al Maqam Makkah offers panoramic views of the Kaaba and Haram and all city

  • Swissotel Al Maqam Makkah provides two exclusive and convenient direct access to the Haram .

  • Connected to the Clock Towers Complex, offers easy access to Makkah's biggest shopping mall.

  • Located 100m steps away from Haram granting our guests a privileged and convenient passage.

  • take pride in providing a family-friendly accommodation with treats for young guests.

Our accommodation(s)

Hotel location

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Saudi Arabia

GPS:21.4193199, 39.82421

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  7,678 reviews

TripAdvisor Rating  4.3/5  3,916 reviews

Certificate of excellence 2025

Best service given on our first visit

TripAdvisor rating 5.0/5

RaselShah7 TripAdvisor review

Service was impeccable, special thankyou to Nurul Amin who cleaned our room thoroughly and was very courteous.

Dear Guest, we are delighted you took the time to thank our staff members and share your feedback about room cleanliness. We’ll make sure to share your positive feedback with Mr. Nurul Amin. We are waiting to serve you again soon.

Customer review rating 2.0/5

Mohammed A. Families - Confirmed reviews ALL

Please train your employees to not just open the door without knocking and barge in the rooms when families have occupied it. My wife was in the room and on multiple occasions person just walked in like it was so normal, I had to confront them and ask why they did that and than apology n sorry happens. On first day I had an Egyptian employee just open the door to drop off a rose and he just opened the door while my wife was in private clothes. Second time I had a room service person that I had just asked for extra towels while he was still outside the room instead of just handing it to me at door, this idiot just walked inside my room and peeked inside bathroom where my wife was getting her make up done. You guys need to train your employees of concept of PRIVACY!!!!

Customer review rating 5.0/5

Aissa W. Families - Confirmed reviews ALL

Cleanliness and closeness to the Haram! Very comfortable stay, great variety of food choices and service at the restaurant

Dear Aissa, Thank you for your positive feedback towards our cleaning service, buffet variety, service at the restaurant and location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon. Best regards, Swissotel Al Maqam Makkah.

Customer review rating 5.0/5

Hussein E. Families - Confirmed reviews ALL

Friendly recipient, smiling people clean room welcome fruits near haram.

Dear Hussein, Thank you for your positive feedback towards our location that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon. Best regards, Swissotel Al Maqam Makkah.

Customer review rating 5.0/5

Hatem H. Families - Confirmed reviews ALL

Extremely excited and satisfied thanks for everything

Dear Hatem, Thank you for your positive feedback towards our room view that directly faces the holy Kaaba. We are always honored to welcome you at Swissotel Al Maqam Makkah. Waiting to serve you again on your next visit soon. Best regards, Swissotel Al Maqam Makkah.

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Other web-users rate our hotel

  • 4,892 reviews 9.4/10 Location
  • 6,409 reviews 8/10 Room
  • 16,042 reviews 9.3/10 Service
  • 136 reviews 3.4/10 WiFi
  • 3,162 reviews 8.6/10 Cleanliness
  • 2,532 reviews 8.9/10 Food
  • 2,490 reviews 9.2/10 Breakfast

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