Dear Guest, Thank you very much for your excellent review and perfect rating. We are delighted that you had a clean and comfortable stay and particularly appreciated our convenient location, friendly team, breakfast, and WiFi. It is wonderful to see such positive scores across your hotel experience. We also appreciate your feedback regarding the booking experience and your ALL membership. Thank you for choosing our hotel. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your feedback. We want every guest to feel welcome from the moment they arrive, and we regret that your experience at reception did not reflect this. Your comments regarding the welcome and the information provided will be discussed internally with our team. We have also noted your feedback regarding the WiFi and value for money. Thank you for bringing these points to our attention. We hope to have the opportunity to welcome you back and provide you with a better experience. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your positive feedback. We are delighted that your stay provided exactly what you needed and that you were satisfied with your room, cleanliness, our team, WiFi, and overall value for money. Thank you also for your feedback regarding the breakfast and its pricing. We understand that value is an important consideration and appreciate your honest comment. Thank you for your recommendation and for choosing our hotel. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are very sorry that your experience, particularly before arrival and during check in, left you with such a negative impression of our team. We sincerely apologize that the information provided regarding parking was not helpful. While the hotel does not operate its own parking facility, our team should be able to provide guests with clear information about the nearby public parking options. We understand your frustration, especially after discovering upon arrival that parking was readily available in the immediate area. We also regret the inconvenience your wife experienced during check in. For security and data protection reasons, our reception team must verify the reservation and the identity of the registered guest before providing access to a room. However, this process should always be handled professionally and with a genuine effort to find a practical solution. We are sorry that this situation caused additional frustration while you were looking for parking. Your comments regarding the service you received are taken seriously and will be discussed with our reception team. Clear communication, helpful information and a welcoming arrival experience are fundamental parts of our service. We sincerely regret that these issues had such a significant impact on your stay and thank you for bringing them to our attention. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your fantastic feedback and perfect overall rating. We are delighted that you appreciated our cleanliness, convenient location, and especially the friendliness of our team. Your kind words are a wonderful compliment. A special thank you for mentioning our colleague. We will be very happy to pass your compliment on to her. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you and your friends back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are sorry that the availability of service at the bar caused frustration during your stay. While we are pleased that you found our colleagues friendly and helpful when available, we understand that waiting several minutes simply to order a drink or snack is inconvenient. Our reception and bar are operated by the same team, and during busy periods colleagues may therefore be assisting other guests. Nevertheless, we appreciate your comments regarding the waiting times and will review them with our team. Regarding the room equipment, kettles and tea or coffee making facilities are not part of the standard ibis room concept at our hotel and are therefore not listed among the included amenities when booking. We also understand your point regarding the lack of electrical outlets next to the bed. Convenient charging options have become increasingly important, and this is something we are taking into consideration of future modernization of our rooms. Thank you for your constructive feedback. It helps us identify where we can improve both comfort and the overall guest experience. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your wonderful feedback. We are delighted that you appreciated our convenient location close to the Prater and the easy subway connection to Vienna's city centre. It is also great to hear that you found our rooms clean and our hotel to offer excellent value for money. Your perfect ratings for the room, cleanliness, breakfast, our team, and sustainability efforts are a wonderful compliment to us. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you and your friends back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your wonderful feedback and perfect rating. We are delighted to hear that you were completely satisfied with your stay and particularly appreciated our location and rooms. Your perfect ratings for cleanliness, our team, the check in and check out experience, and value for money are a wonderful compliment to us. Thank you for your recommendation and for choosing our hotel. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your positive and detailed feedback. We are delighted that you appreciated our convenient location, cleanliness, and excellent value for money. It is especially rewarding to hear that you found our team friendly and professional. We are also pleased that the booking process was easy and that you were able to make use of your points. Your perfect ratings for cleanliness, our team, WiFi, value for money, and sustainability efforts are a wonderful compliment. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you and your friends back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your wonderful feedback and perfect rating. We are delighted that you had such a comfortable stay and appreciated our convenient location, nearby restaurants, and especially the friendly and professional service provided by our team. Your perfect ratings across all areas are a wonderful compliment and a great motivation for our entire team. Thank you for your recommendation and for choosing our hotel. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your wonderful feedback and perfect overall rating. We are delighted that our location worked so well for your weekend in Vienna, with convenient connections to the city centre, the airport, and other attractions. It is also wonderful to hear that you appreciated the cleanliness, breakfast, and especially the service provided by our team. Thank you as well for your constructive comments regarding the condition of the hotel and particularly the carpets in the hallways. We are aware that some areas are showing their age, and modernization is being carried out gradually. We also appreciate your feedback regarding the breakfast price and are pleased that you enjoyed the selection overall. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you and your family back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are very pleased to hear your kind words about our team, particularly our front desk colleagues. It is wonderful to know that you experienced them as friendly, helpful, and attentive. At the same time, we are sorry that the comfort of your room did not meet your expectations. A comfortable mattress and a good night's sleep are essential, and we regret that the mattress felt sunken and uneven. Your feedback will be shared with our housekeeping and maintenance teams so that the mattress can be checked and appropriate action taken. We also take note of your comments regarding cleanliness, as this is an area where we aim to maintain consistently high standards. Thank you for your honest and constructive feedback. We hope to have the opportunity to welcome you and your family back and provide you with a more comfortable experience on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your wonderful feedback and perfect rating. We are delighted that you appreciated our convenient location close to the metro, train connections, and the Prater. It is especially rewarding to hear your kind words about our team and to know that our complimentary luggage storage helped you make the most of your final day in Vienna. We are also very pleased with your excellent ratings for cleanliness, value for money, WiFi, and our sustainability initiatives. Thank you as well for your comment regarding the lack of power outlets next to the bed. We understand how important conveniently located charging options are today, and your feedback is valuable as we continue with the gradual modernization of our rooms. Thank you for your recommendation. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased that you appreciated our location close to the metro, the WiFi, and the overall value for money. At the same time, we regret that several aspects of your stay did not meet your expectations. We sincerely apologize for the dirt and hair found on the bathroom floor. This does not meet our housekeeping standards, and your feedback will be addressed with the responsible team. We are also sorry that you did not experience the friendly and welcoming service we expect from our bar team. Regarding the room amenities, tea and coffee making facilities are not part of our standard room equipment and are therefore not advertised as included. We also appreciate your comments regarding the payment options at the bar and vending machines. We take your observation regarding another guest accessing the parapet outside the windows very seriously. We fully understand how intrusive and uncomfortable this must have felt and will review the matter accordingly. Thank you again for your constructive feedback. We hope to have the opportunity to provide you with a more enjoyable experience on a future visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your wonderful feedback and perfect rating. We are delighted to hear that you appreciated our convenient location, including the easy connections to Vienna's main attractions and the airport. It is also wonderful to know that you enjoyed your spacious and clean room and found our breakfast to offer good value for money. A special thank you for your kind words about our team. Knowing that their friendliness contributed to such a positive experience is a wonderful compliment, and we will gladly share your feedback with our colleagues. Thank you for your loyalty as an ALL Classic member and for your recommendation. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are very sorry that your stay fell so far below the standards we aim to provide. The cleanliness issues you describe are unacceptable. Hair on the pillow, a dirty bathroom cup, the condition of the bedding, and insufficient towels do not meet our housekeeping standards. We also regret that the replacement bedding provided did not resolve the situation satisfactorily and that you had to make the bed yourselves. Appropriate measures have been taken with the responsible departments to address these issues and reinforce our procedures. We are equally concerned about your experience at reception. Every guest should be treated in a friendly, respectful, and professional manner. Your comments regarding the interaction with our team have therefore also been addressed internally. We also regret the discomfort caused by the air conditioning and the strong light outside your window. These technical concerns have been passed on for review. While we appreciate that you had a positive impression of one of our younger reception colleagues and that your departure experience was better, we fully understand that this could not compensate for the problems you encountered. Thank you for bringing these matters to our attention. We sincerely regret that your experience did not reflect the level of cleanliness, comfort, and hospitality we expect to provide. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your wonderful and detailed feedback. We are delighted that you enjoyed our convenient location, the quiet atmosphere, and especially the fantastic view of the Prater and Ferris wheel. It is also great to hear that you found our hotel to offer excellent value for money. We are particularly pleased that our team was able to resolve the issue with the sink on the same day. Thank you as well for mentioning the water pressure in the shower and the minor signs of wear. We will share these points with our technical and housekeeping teams for further attention. Thank you for your perfect rating and recommendation. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you so much for your incredibly thoughtful and detailed feedback. We are truly honored by your wonderful words and delighted to know that your stay provided exactly the peaceful retreat you were looking for. Reading that you felt welcomed from the moment you entered our hotel and that every aspect of your stay contributed to such a positive experience is the greatest compliment we could receive. It is especially rewarding to hear your praise for our team. Knowing that their warm, genuine hospitality and efficient service made you feel valued from the very beginning means a great deal to us. We will be delighted to share your kind comments with all of our colleagues. We are also pleased that you enjoyed the comfort, cleanliness, and quiet atmosphere of your room. It is wonderful to know that the view from Room 243 made such a lasting impression and that you were able to relax and unwind during your stay. Thank you as well for your excellent ratings for the booking experience, check-in, accommodation, cleanliness, WiFi, value for money, and our sustainability efforts. Your recommendation is sincerely appreciated. It was a pleasure to have you as our guest, and we truly look forward to welcoming you back whenever your travels bring you to Vienna again. Sincerely, Daniel Welser General Manag3er

Dear Guest, Thank you so much for your outstanding feedback. We are truly honored by your wonderful comments and delighted to hear that you consider us "one of the world's greatest hotels." Such praise is the highest compliment our team could receive. It is especially rewarding to know that our staff made such a positive impression by going the extra mile to ensure you felt well looked after. We will be delighted to share your kind words with the entire team. We also sincerely appreciate your excellent ratings for the booking experience, accommodation, cleanliness, breakfast, check-in, check-out, WiFi, value for money, and our sustainability efforts. It is wonderful to know that you found our hotel spotlessly clean throughout and that you enjoyed using the ALL App. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager