Dear Marcos, Thank you very much for sharing your feedback with us. We’re delighted to hear that you had an amazing stay and especially appreciated the modern and clean rooms. It’s also great to know that you were satisfied with the accommodation, Wi-Fi, and overall experience. Thank you again for your kind comments and recommendation. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Darryl, Thank you very much for sharing your feedback with us. We’re pleased to hear that the shuttle service worked well for you, the rooms were clean, and you enjoyed the breakfast during your short stay. We also appreciate your comment regarding the Wi-Fi speed and will keep this in mind as we continue working to improve the guest experience. Thank you again for your recommendation. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Shevaun, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the hotel clean and were satisfied with the accommodation, Wi-Fi, and departure experience. We also understand your comments regarding the airport shuttle. The service operates according to a fixed timetable and serves several ibis hotels near Schiphol, which can make the journey longer than expected depending on the route and traffic conditions. Thank you again for your comments. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Sascha, Thank you for taking the time to share your feedback with us. We’re pleased to see that you had a positive arrival experience and were satisfied with the accommodation, cleanliness, and departure process. We’re sorry, however, that the Wi-Fi connection was unstable during your stay. Frequent interruptions are frustrating, particularly when relying on the connection throughout the day, and your comments will be shared with the IT team for review. We also appreciate your feedback regarding the room amenities and overall value for money, as this helps us better understand where expectations were not fully met. Thank you again for your comments. We hope to have the opportunity to provide you with a better overall experience in the future. Warm regards, - Oktay, Front Desk Manager

Dear Mohammed, Thank you for taking the time to share your feedback with us. We’re sorry to hear that this stay did not match the positive experiences you had with us previously. Brownish hot water and a non-functioning mirror light are not the standard we aim to provide. Your comments have been shared with our maintenance team so these issues can be investigated and addressed. We do appreciate your positive ratings for our team, arrival, and departure experience, and we hope to provide you with a much better stay next time. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Vanessa, Thank you very much for sharing your feedback with us. We’re pleased to hear that you had a comfortable stay, enjoyed the pleasant surroundings, and found the bed comfortable. It’s also great to know that our team could assist you with your luggage when boarding the shuttle and that you appreciated our sustainability efforts. Thank you again for your kind comments and recommendation. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Sandrine, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the room clean, reasonably spacious, and appreciated the convenience of our airport shuttle and location near Schiphol. We also understand your comments regarding the simplicity of the room and the surroundings. We’re sorry that the level of sound insulation did not meet your expectations and that noise affected your stay. Thank you again for your comments. We hope to have the opportunity to provide you with a more comfortable experience in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Damian, Thank you for taking the time to share such detailed feedback with us, and especially for having stayed with us several times over the past two years. We’re very sorry to read that your recent experience was so disappointing. The cleanliness and maintenance issues you described, including the condition of the bathroom fixtures, dust, hair, and stains, are not the standard we aim to provide and will be addressed with the relevant teams. We also understand your frustration regarding the restaurant. We appreciate your kind words about our restaurant manager and are glad to hear that she did her best to assist despite the circumstances. Your comments regarding food availability, quality, and service will be shared with the restaurant team for further review. Regarding the airport shuttle, the service operates according to a fixed timetable approximately every 40 minutes. This schedule is published across our official website, booking channels, and hotel information so guests can plan their journey in advance. As the shuttle serves multiple ibis hotels near Schiphol, the route includes several stops, and unforeseen operational circumstances can occasionally affect the schedule. We regret that this stay has affected your confidence in returning, especially as a repeat guest. Thank you again for your detailed feedback, as it helps us identify where improvements are needed. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Elodie, Thank you very much for sharing your feedback with us. We’re delighted to hear that you enjoyed your stay, found the room very comfortable, and especially appreciated the shower. It’s also great to know that our location near the airport made your stay convenient. Thank you again for your kind comments and recommendation. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Brian, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you appreciated the room upgrade and the service from our team. Regarding the TV, our team tried to resolve the issue while you were away from the hotel, but unfortunately it could not be fixed during your stay. As you preferred not to change rooms, we were unable to offer an alternative solution at that time. We also appreciate your comment regarding the Wi-Fi speed and understand how important a reliable connection is during a stay. Thank you again for your feedback. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Gustina, Thank you very much for sharing your feedback with us. We’re pleased to hear that you and your family enjoyed the clean rooms and felt well looked after during your stay. It was my pleasure to welcome you and your family, and I truly appreciate your kind words. We also appreciate your comment regarding the Wi-Fi speed and will keep this in mind as we continue working to improve the guest experience. Thank you again for your feedback. We look forward to welcoming you back again. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Jacqueline, Thank you very much for sharing your feedback with us. We’re delighted to hear that you enjoyed the atmosphere of the hotel, found the beds very comfortable, appreciated the breakfast, and received such a warm welcome from our team. We also appreciate your comment regarding dust on some of the room items. Your feedback will be shared with our housekeeping team so we can pay closer attention to these details. Thank you again for your kind comments and recommendation. We hope to welcome you and your family back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Challis, Thank you very much for sharing your detailed feedback with us. We’re pleased to hear that you enjoyed the clean, comfortable, and spacious room, appreciated the breakfast and complimentary airport shuttle, and found the hotel to offer good value for an airport stay. We also appreciate your thoughtful comments regarding sustainability. Your suggestions about reducing disposable items and creating stronger incentives for guests to participate in sustainable housekeeping practices are valuable and will be shared with the relevant team. Thank you again for your recommendation and for choosing to stay with us. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Julie, Thank you very much for sharing your wonderful feedback with us. We’re pleased to hear that you and your family had a very comfortable stay and especially enjoyed the food, service from our team, and the convenience of our complimentary airport shuttle. It’s also great to know that you appreciated the hotel’s style and decor, as well as the cleanliness and overall comfort. Thank you again for your kind recommendation. We hope to welcome you back again in the future. Warm regards, -Oktay, Front Desk Manager

Dear Yazaji, Thank you very much for sharing your feedback with us. We’re pleased to hear that you found the hotel cosy, the room clean and well equipped, and our team friendly and welcoming. It’s also great to know that the complimentary airport shuttle was helpful during your stay. We appreciate your kind comments regarding the value for money and overall experience. We also take note of your feedback regarding the Wi-Fi speed, as reliable connectivity is an important part of a comfortable stay. Thank you again for your recommendation. We hope to welcome you back again in the future. Warm regards, - Oktay, Front Desk Manager

Dear Haliegh, Thank you so much for your wonderful feedback. We’re delighted to hear that you and your 6-year-old had such a comfortable stay and that you found the hotel clean and welcoming. Your kind words about our colleague working at reception on mean a great deal to us. We’ll make sure your compliment is shared with the team, as it’s always special to hear when someone has made such a positive difference to a guest’s stay. And absolutely, extra pillows are available upon request, so please never hesitate to ask us next time. Thank you again for your very kind comments. We hope to welcome you both back again in the future. Warm regards, -Oktay, Front Desk Manager

Dear Nelly, Thank you for taking the time to share such detailed feedback about your stay with us. We’re pleased to hear that you found the bed comfortable, the bathroom clean, and that you enjoyed the schnitzel and fries in our restaurant. At the same time, we’re sorry that several aspects of your stay left you feeling uncomfortable. Your comments regarding the stained carpets, damaged wallpaper, sound insulation, restaurant waiting time, and unstable Wi-Fi are valuable and will be shared with the relevant teams. Regarding the room facilities, our guestrooms do not have individual telephones or kettles. Complimentary coffee and tea are available in the lobby 24 hours a day. We also understand your reaction to the security notices around the hotel. These are general precautionary reminders intended to encourage guests to remain aware of their belongings and surroundings; they are not an indication of any unusual or suspicious activity taking place at the property. We would also like to clarify the situation at reception. Our hotel does operate with a 24-hour front desk. During the night and early morning, however, the night team also assists with operational duties such as preparing the breakfast service and may therefore need to step away from the desk briefly. We understand that this was particularly inconvenient when you were leaving for the 06:00 shuttle and expecting to collect your invoice, and we regret that this was not handled more smoothly. Concerning the fitness room, we can fully understand why the interaction you described was unsettling. The behaviour of another guest should never make anyone feel uncomfortable when using our facilities. There is no reason to associate this incident with any improper activity at the hotel, but we take your experience seriously. The access issue you experienced the following day will also be reviewed, as guests should be able to use the fitness room normally when it is available. We’re sorry that these combined experiences affected your sense of comfort during your stay. Thank you again for bringing them to our attention, as detailed feedback like yours helps us identify where both communication and the guest experience can be improved. Warm regards, -Oktay, Front Desk Manager

Dear Grace, Thank you very much for sharing your feedback with us. We’re delighted to hear that you and your family enjoyed your stay and especially appreciated the convenience of our complimentary airport shuttle. It’s also great to know that you were happy with the accommodation, cleanliness, service from our team, value for money, and our sustainability efforts. We also appreciate your comment regarding the Wi-Fi speed and will keep this in mind as we continue working to improve the guest experience. Thank you again for your kind words and recommendation. We hope to welcome you back again in the future. Warm regards, -Oktay, Front Desk Manager

Dear Mwangala, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you appreciated our location, but we’re sorry that the restaurant experience affected your stay so negatively. Waiting 40 minutes only to be informed that your chosen meal was unavailable is understandably frustrating, especially when service was already taking longer than expected. Your comments regarding the waiting times and communication will be shared with the restaurant team for review. Regarding the room amenities, additional pillows and blankets are available upon request from reception, and our team is always happy to provide them when needed. Thank you again for your detailed feedback. We hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles