Dear Linda, Thank you for taking the time to share such detailed feedback with us. We’re very pleased to hear that you found the hotel itself wonderful and appreciated the friendly service, clean and quiet room, and overall comfort. We’re sorry, however, that the shuttle experience was so disappointing. The shuttle operates on a fixed timetable and serves multiple ibis hotels near Schiphol, but we understand that overcrowding, longer waiting times, and the way communication is handled can significantly affect the journey. Your comments regarding the driver’s attitude and the number of guests unable to board are especially concerning and will be shared with the relevant team for review. Thank you again for your honest feedback. We’re glad the hotel experience itself was positive and hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Jordan, Thank you very much for sharing your feedback with us. We’re delighted to hear that you and your family enjoyed your stay and appreciated the cleanliness, design of the hotel, and especially the service from our front desk team. We also truly appreciate your kind words about the colleague who checked you in and assisted with the crib. We’ll be happy to share your compliment with the team. Thank you again for your comments. We hope to welcome you back again on a future trip. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Esther, Thank you so much for your wonderful feedback. We’re delighted to hear that you had such A. great stay and especially enjoyed the room, comfortable bed, breakfast, and punctual shuttle service. We also truly appreciate your kind words about our colleague at reception. We’ll be happy to share your compliment with her. Thank you again for sharing your experience. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Judy, Thank you very much for choosing to stay with us again and for sharing your feedback. We’re delighted to hear that you had another comfortable stay and that your room, as well as the common areas, were spotless. It’s also great to know that our front desk colleague was able to assist you with the luggage cart and help make your early departure a little easier. We truly appreciate your continued trust and hope to welcome you back again on a future trip through Amsterdam. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Susan, Thank you so much for sharing your wonderful feedback with us. We’re delighted to hear that you enjoyed the spacious and comfortable room, the cleanliness and modern feel of the hotel, as well as the restaurant and breakfast buffet. It’s also great to know that you found our complimentary airport shuttle convenient and that our team contributed positively to your stay. Thank you again for your kind comments. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Manfred, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed the spacious and exceptionally clean room, the breakfast, the restaurant food, and especially the friendly and knowledgeable service from our team. We also truly appreciate your kind words about Bright. It’s always great to hear when a team member goes the extra mile, and we’ll be happy to share your compliment with him. Thank you again for sharing your experience. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Wendy, Thank you for taking the time to share your feedback with us. We’re very sorry to read about the condition of the bathroom and the stained carpet. The footprints, soap residue, and hair you described are clearly not in line with the cleanliness standards we expect, and we understand how strongly this affected your impression of the room. Your comments will be shared directly with our housekeeping team for review, as the room should have been properly inspected before being released for arrival. We regret that this experience left you so disappointed and appreciate you bringing it to our attention. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Bruno, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our location, breakfast, cleanliness, value for money, and the service from our team. We also truly appreciate your special mention of Lucile, our Operations Manager. We’ll be very happy to share your kind words with her. Thank you again for sharing your experience. We hope to welcome you back again soon. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Vanessa, Thank you for taking the time to share your feedback with us. We understand your frustration regarding the shuttle journey. As the shuttle operates on a fixed timetable and serves three ibis hotels near Schiphol, missing one departure can unfortunately result in a longer wait, while the additional stops can extend the total journey time. We’re also sorry that you arrived just after the restaurant had closed. Our restaurant closes at 21:30, and we understand that the limited food options in the immediate area can be inconvenient for late arrivals. More importantly, we’re very sorry to hear about the used hand towel left in the bathroom. This was already shared with our housekeeping team the following day so the matter could be reviewed internally. Thank you again for your detailed feedback. We hope to have the opportunity to provide you with a smoother experience in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Duane, Thank you so much for your kind feedback. We’re delighted to hear that you found the hotel clean and modern and that the airport shuttle was convenient and easy to access. It’s also great to know that you were satisfied with the room, breakfast, WiFi, value for money, and the service from our team. Thank you again for sharing your experience. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear James, Thank you so much for sharing your feedback with us. We’re delighted to hear that you had a great night’s sleep, found the room clean and comfortable, enjoyed your dinner, and appreciated the service from our front desk team and the airport shuttle. We also appreciate your comments regarding the ice bucket and the WiFi connection. Your feedback on the unstable WiFi will be shared with the relevant team for review. It’s wonderful to hear that you have already booked another stay with us after your cruise. We look forward to welcoming you back. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Florent, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you had a nice stay and especially appreciated the availability and friendliness of our team. We also appreciate your comments regarding the curtain stain and the WiFi speed. Your feedback will be shared with the relevant teams so these points can be reviewed. Thank you again for your comments. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Michael, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found the room clean and comfortable, enjoyed the breakfast, and appreciated the overall value, WiFi, and our sustainability efforts. We also understand your concern regarding the shuttle service. When the bus becomes very crowded, especially with luggage, it can make the journey uncomfortable and difficult for passengers. We appreciate you bringing this to our attention. Thank you again for your comments. We hope to welcome you back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Ian, Thank you very much for sharing such detailed feedback with us. We’re delighted to hear that you and your wife enjoyed your overnight stay and found our location convenient for your journey. It’s great to know that the room was comfortable, the evening meal and breakfast were fresh and enjoyable, and that our team made a positive impression. We especially appreciate your kind words about the waiter who looked after you during dinner, and we’ll be happy to share your compliment with the team. Thank you as well for mentioning the appearance of the bathroom. We appreciate the feedback and understand that certain areas may benefit from some refreshing. We’re very pleased that your stay met your expectations and lived up to the reviews you had read. We hope to welcome you both back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Zoltan, Thank you for taking the time to share your feedback with us. We’re sorry to hear about the issue with the toilet continuously flushing during your stay. This is clearly not the condition in which a room should be presented, and we understand how frustrating and disruptive this must have been. Your comments will be shared with our maintenance team so that the issue can be properly reviewed and addressed. We regret that this had such a negative impact on your overall experience and hope we may have the opportunity to provide you with a much better stay in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Christian, Thank you very much for sharing such detailed feedback with us. We’re pleased to hear that you enjoyed the room, bathroom and walk-in shower, as well as the fresh breakfast selection. It’s also wonderful to know that our reception, bar, and restaurant teams made a positive impression with their friendly and service-minded approach. We appreciate your comments regarding the shuttle service. We understand that the smaller bus can become crowded during busy evening periods, and we’re sorry to hear that you also experienced an early departure from the hotel. Thank you as well for your feedback regarding the restaurant opening hours. We understand that later arrivals have limited alternatives nearby, and your comments are valuable to us. Thank you again for your constructive feedback. We hope to welcome you and your family back again in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Gergely, Thank you very much for sharing your feedback with us. We’re delighted to hear that your late arrival was made easier by a quick and hassle-free check-in, especially after a long and tiring day. It’s also great to know that you found the room clean and comfortable, the bathroom well equipped, and the overall stay pleasant. Thank you again for your kind comments. We hope to welcome you back again on a future visit. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Anameeka, Thank you so much for your wonderful feedback. We’re delighted to hear that our hotel was a convenient choice for your overnight layover and that you found the room clean, spacious, and comfortable. It’s also great to know that our location close to the airport worked well for your stay and that you were satisfied with the breakfast, WiFi, value for money, and service from our team. Thank you again for sharing your experience. We hope to welcome you back again on a future trip. Warm regards, Oktay Front Desk Manager Team Ibis Styles

Dear Thomas, Thank you for taking the time to share such detailed feedback with us. We’re pleased to hear that you enjoyed the hotel overall and that your afternoon check-in experience, accommodation, breakfast, WiFi, and check-out were positive. We’re sorry, however, that your request for an early check-in was handled in a way that felt dismissive. Early check-in is always subject to availability, but even when it cannot be accommodated, we expect our team to communicate this with understanding and to consider possible alternatives where available. We fully understand your point that consistency in service can make a significant difference to the overall experience. We also appreciate your comments regarding the room servicing and bed. Your feedback will be shared with the relevant teams as we continue working on providing a more consistent guest experience. Thank you again for your constructive comments. We hope to welcome you back for a more positive experience in the future. Warm regards, Oktay Front Desk Manager Team Ibis Styles