Dear Pak Hendrik S., Thank you for sharing such a heartwarming review following your recent stay at ibis Styles Tangerang BSD City. It is always a pleasure to host you whenever your travels bring you to the BSD area. We are delighted to hear that your experience was wonderful, as always, and that you enjoy our proximity to AEON Mall. More importantly, we sincerely appreciate your kind recognition of Ms. Elita . Providing personalized and outstanding hospitality is the cornerstone of what we do, and Elita’s dedication to ensuring your room was beautifully prepared, along with her consistent care since the HORAS event, represents the very best of our team. Please rest assured that your compliment has been communicated to Elita and our management team as a testament to her excellent service. We look forward to the pleasure of welcoming you back for another exceptional stay in the near future. Sincerely, Steve Lukas Guest Experience Champion

Dear Pak Suryono E., Thank you so much for this wonderful review! We are absolutely thrilled that you found our rooms clean and that you enjoyed our cozy, "homey" atmosphere. Your compliment about our "good team building" is so special to us! Our staff works hard to support one another and collaborate closely to deliver the best service possible, and they will be so happy to know their great teamwork and professional harmony shone through during your stay. It was an absolute pleasure hosting you. We hope to welcome you back to your "home away from home" very soon! Warmest regards, Steve Lukas Guest Experience Champion

Dear Bapak/Ibu Adik I., Thank you so much for sharing such a glowing review of your recent stay with us! We are absolutely thrilled to read that you had such a cozy, comfortable, and pleasant experience. It is wonderful to know that our team’s hospitality stood out to you from the friendly greeting you received at the parking area all the way through your smooth check-in process. Our staff takes great pride in making our guests feel welcome from the very first moment, and your words will bring a big smile to everyone. We are also delighted that you enjoyed the cleanliness of your room and our diverse, delicious breakfast selection. Knowing that you’d be happy to come back is the best compliment we could ask for. We cannot wait to welcome you back for another wonderful and seamless stay in the near future! Warmest regards, Steve Lukas Guest Experience Champion

Dear Pak Gusti R., Thank you so much for choosing ibis Styles Serpong BSD City for your family holiday and for taking the time to share your lovely review! We are absolutely delighted to hear that you and your family had a good and comfortable experience with us. It’s wonderful to know that our family-friendly atmosphere and the kids' swimming pool added joy to your children's stay. We also sincerely appreciate your constructive feedback regarding the playground access. We always strive to enhance our guest experience, and we have shared your input directly with our management team for review as we look into ways to make our family stays even more seamless and enjoyable. Thank you once again for your kind words and we truly look forward to welcoming you and your family back for another wonderful and even better stay in the near future! Warmest regards, Steve Lukas Guest Experience Champion

Dear Pak sonny s., Thank you for taking the time to share your feedback about your stay with us. We are delighted to hear that you appreciated our interior design and found your room clean and comfortable. Providing a visually pleasing and relaxing environment is something we always strive for. At the same time, we sincerely apologize that our in-room TV channel selection did not meet your expectations. We completely understand your point on having premium movie channels like HBO is indeed a standard expectation for a relaxing hotel experience. Please rest assured that your feedback has been shared directly with our Management. We are currently reviewing our television channel subscriptions and looking into ways to upgrade our entertainment offerings to include a wider variety of international movie and entertainment channels. We appreciate you bringing this to our attention, as it helps us identify areas where we can elevate our guest experience. We hope to welcome you back in the future to enjoy these improvements! Warm regards, Steve Lukas Guest Experience Champion

Dear Ms. S., We are truly sorry to hear that your stay with us did not meet the expectation. We sincerely apologize for the disturbance caused by the construction noise beginning earlier than the communicated time. We have addressed this with our team to make sure quiet hours are respected. We have also tasked our maintenance team with inspecting the shower water pressure in the room you occupied. Furthermore, we regret that the room layout on Level 2 did not provide the view you expected; on your next visit, we will prioritize assigning you a room on our higher levels for a much brighter and open feel. Thank you for helping us identify these areas for improvement. We hope to welcome you back for a significantly better experience. Best regards, Steve Lukas Guest Experience Champion

Dear Jess T., Thank you for sharing such a detailed review of your recent stay. We are delighted that you enjoyed our services, culinary offerings, and found great value in your experience with us. We appreciate your feedback regarding the glass shower door in Room 917. Please accept our apologies for this oversight and the inconvenience it caused during your showers. Our maintenance department was notified immediately upon reading your review and has successfully repaired the door misalignment. We are also incredibly proud of our team members, Firda from streats Restaurant, as well as Linda and Syiddik from our Front Desk. Your recognition of their hospitality has been shared with them and our management team. Reviews like yours serve as a wonderful motivation for our staff to continue delivering exceptional service. Thank you once again for your valuable feedback. We look forward to welcoming you back for another great and completely seamless stay in the near future. Sincerely, Zainul Bahar General Manager

Dear Anastasia M., Please accept our sincere apologies for the disturbance caused by maintenance noise during your stay. We know how important a quiet and peaceful environment is to our guests, and we are truly sorry that we fell short of providing this for you. While we occasionally must perform essential upkeep to keep our hotel in the best possible condition, we always aim to schedule these tasks at times that minimize impact on our guests. We have shared your feedback with our engineering and operations teams to ensure better coordination of maintenance work in the future. We hope to have another opportunity to welcome you back and provide you with the quiet, restful stay you deserve. Warm regards, Zainul Bahar General Manager

Dear Singgih K., Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zainul Bahar General Manager

Dear Rainhard S., Thank you so much for choosing ibis Styles Serpong BSD City for your quick getaway from Jakarta! We are thrilled to hear that you had a comfortable stay and enjoyed our breakfast and helpful team. We want to sincerely apologize for the oversight regarding the bedsheets. Cleanliness is one of our top priorities, and we have shared this with our Executive Housekeeper to ensure our linen inspection remains thorough so that every bed is absolutely pristine. On a much happier note, we are so proud to hear how Steve made such a wonderful first impression! We will certainly pass along your kind words to him. He will be delighted to know that his smooth check-in process and helpful assistance set such a positive tone for your getaway. We look forward to welcoming you back soon for another refreshing and completely perfect stay! Warmest regards, Zainul Bahar General Manager

Dear Pak Hilman B., What a wonderful review to read! Thank you for choosing ibis Styles BSD for your staycation. Our team is dedicated to making every guest feel at home, and knowing we succeeded in being helpful makes us very proud. Whenever you need another perfect escape, you know where to find us. See you again soon! Sincerely, Zainul Bahar General Manager

Dear Regina E., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zainul Bahar General Manager

Dear Ayu P. N., We very much appreciate your comments regarding your stay at the ibis Styles Serpong BSD City. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zainul Bahar General Manager

Dear I W. S. Y., We very much appreciate your comments regarding your stay at the ibis Styles Serpong BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zainul Bahar General Manager

Dear Fransisco C., We very much appreciate your comments regarding your stay at the ibis Styles Serpong BSD City. It is always a pleasure to receive positive feedback. I will share your comments with Rangga from Houskeeping. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zainul Bahar General Manager

Dear Yap E., Thank you for the positive comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Zainul Bahar General Manager

Dear Dian T., We very much appreciate your comments regarding your stay at the ibis Styles Serpong BSD City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zainul Bahar General Manager