Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 668 reviews

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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  668 reviews

Customer review rating 3.5/5

Nik K. S. Solo - Confirmed reviews ALL

A comfort stay! Well Mannered Front Staffs.

Dear Nik K. S., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are glad to hear that you had a comfortable stay overall and satisfied with the service of our Front Office team. We appreciate your continued support as an ALL-Silver member and look forward to welcoming you back for another enjoyable stay. Regards, The Management

Customer review rating 1.5/5

Zeyu C. Families - Confirmed reviews ALL

Reception don't know how to using ikad to check-in, and not follow the policy to give palntimun member brakefast.

Dear Zeyu C., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologise for the shortcomings you experienced during your stay, particularly during check-in and in relation to the Platinum member breakfast entitlement. Please accept our apologies that our reception team did not handle the check-in process smoothly and did not meet the expected ALL Platinum benefits standards. Your comments have been shared with our Front Office team for immediate review and retraining to ensure our team fully understands both check-in procedures and ALL member privileges, so this does not happen again. We truly regret the inconvenience and disappointment caused and appreciate you bringing this matter to our attention. We hope to have the opportunity to restore your confidence and welcome you back for a much-improved experience in the future. Regards, The Management

Customer review rating 3.0/5

Larry L. Couples - Confirmed reviews ALL

Hotel condition is good, except one thing: Your room aircond is really hot, and this is not the first time I encounter this in your hotel d. Can u please fix this issue?

Dear Larry L., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We appreciate your support as an ALL–Classic member. We’re glad you found the overall hotel condition good, but we’re very sorry for the recurring issue with the air-conditioning. Please rest assured that your comments have been escalated to our engineering team for immediate investigation and rectification. Consistency in room comfort is important to us and your feedback helps us identify areas that need urgent improvement. Nonetheless, we hope to have the opportunity to welcome you back for a much better and truly comfortable stay. Regards, The Management

Customer review rating 5.0/5

Dayang A. A. H. Families - Confirmed reviews ALL

We loved how spacious the room was. As a family of six with four little kids, we booked the Family Suite, and it was still surprisingly roomy and comfortable for all of us.

Dear Dayang A. A. H., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We are delighted that our Family Suite provided the space and comfort your family of six needed, especially with little ones in tow. We appreciate your kind words about our team, cleanliness and the recognition you received as an ALL member. Thank you as well for your feedback regarding the limited shops and dining options nearby. While the neighbourhood is still developing, we hope future additions will make the area even more convenient for guests like you. It was a pleasure having you with us as an ALL-Classic member and we look forward to welcoming you back for another comfortable and memorable stay. Regards, The Management

Customer review rating 4.0/5

Sofiyah W. Families - Confirmed reviews ALL

Great staff that were helpful and knowledgeable

Dear Sofiyah W., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We are delighted to hear that you found our facilities great and our team helpful and knowledgeable. We also take note of your comments regarding the check-in experience and Wi-Fi speed. We shall work on improving these areas for a smoother stay. Nonetheless, we appreciate your support as an ALL-Classic member and look forward to welcoming you and your family back for an even better experience. Regards, The Management

Other web-users rate our hotel

  • 662 reviews 8.3/10 Location
  • 1,102 reviews 7.7/10 Room
  • 833 reviews 7.5/10 Service
  • 58 reviews 3.9/10 WiFi
  • 563 reviews 8.7/10 Cleanliness
  • 478 reviews 9.4/10 Vibe
  • 444 reviews 5.7/10 Comfort
  • 206 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.