Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 902 reviews

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Mercure Kuala Lumpur Trion - Image 1
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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  902 reviews

Customer review rating 2.5/5

Yee C. T. Business - Confirmed reviews ALL

I am an Accor ALL member and this is my first stay in Mercure Trion . To be frank , I am disappointed as the water heater is not working . Moreover , the air-conditioning is not really cold despite me adjusting to the lowest temperature. Please look into this . I was in room 4404

Dear Yee C. T., Thank you for taking the time to share your review and for your loyalty as an ALL-Silver member. We regret that your first stay at Mercure Kuala Lumpur Trion did not meet your expectations. Please accept our apologies for the inconvenience caused by the water heater and air-conditioning issues in your room. We understand how important these facilities are to a comfortable stay and we are disappointed that we fell short in delivering the experience you deserved. We have shared your comments with our Engineering team for immediate investigation and corrective action. We also regret that aspects of your arrival experience, cleanliness and service did not meet the standards we strive to provide. Your feedback has been reviewed with the relevant departments as we continuously work to improve our facilities and guest experience. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back in the future for a much-improved stay. Regards, The Management

Customer review rating 4.5/5

Z. K. Z. K. C. Solo - Confirmed reviews ALL

This is my second stay, it is ok, but the room i stay hv a little smell, like air circulation is not good. Please improve on the cleanliness / air circulation. Room service is good & convenient.

Dear Z. K. Z. K. C., Thank you for choosing Mercure Kuala Lumpur Trion once again and for sharing your feedback with us. We are pleased to know that you had a comfortable stay and found our room service convenient. It is always encouraging to welcome returning guests. At the same time, we apologize for the unpleasant smell you experienced in your room. Your comments regarding the room's air circulation and cleanliness have been noted and shared with the housekeeping and maintenance teams for review and improvement. We have also taken note of your feedback regarding accessibility and Wi-Fi connectivity. Thank you for your valuable feedback. We look forward to welcoming you back for an even better stay in the future. Regards, The Management

Customer review rating 3.5/5

Mohd N. M. Families - Confirmed reviews ALL

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Dear Mohd n. M., Thank you for taking the time to share your feedback and for your loyalty as an ALL-Classic member. While we appreciate your stay with us, we regret to learn that certain aspects of your experience did not fully meet your expectations. Your ratings regarding the booking experience, arrival, accommodation, breakfast and overall stay have been noted and shared with the relevant teams for review as we continuously strive to improve our services and facilities. We value your feedback and hope to have the opportunity to welcome you back to Mercure Kuala Lumpur Trion for a more satisfying experience in the future. Regards, The Management

Customer review rating 2.5/5

William N. Business - Confirmed reviews ALL

The hotel is located in an apartment complex, facing a very busy highway. So this could mean ease of access to some, but constant noise for others. Having said that, it's a solid 3 star hotel, - with friendly and helpful staff. You can tell that the owners have put a lot of efforts in making the hotel work, including complimentary shuttles to nearby attractions. Only draw back is that there's no desk for food / parcel delivery, and this being a group tour hotel - you get some noisy neighbours that you can hear across the poorly insulated doors / rooms. 8/10 for service, 6/10 for hardware, 6/10 for value (a tad overpriced for a 3-star hotel).

Dear William N., Thank you for taking the time to share your feedback and for your loyalty as an ALL-Gold member. We are pleased to know that you found our team friendly and helpful and appreciated our complimentary shuttle service. Your recognition of the efforts made by our team is truly valued. At the same time, we regret that certain aspects of your stay, particularly the noise from the surrounding area and neighbouring rooms, as well as the perceived value of your experience, did not fully meet your expectations. We have also noted your comments regarding parcel delivery arrangements and will share your feedback with the relevant teams for review. Thank you once again for your constructive comments. We appreciate your support and hope to have the opportunity to provide you with a more enjoyable stay in the future. Regards, The Management

Customer review rating 5.0/5

Y. L. Y. L. C. Friends - Confirmed reviews ALL

Faizal from Front Desk and Yado from the restaurant is very professional and friendly.

Dear Y. L. Y. L. C., Thank you for taking the time to complete our survey and share feedback about your recent stay at Mercure Kuala Lumpur Trion. We grateful for your loyalty as an ALL-Silver member. We are glad you had a good stay with us and that our team contributed positively to your experience. Your kind recognition of Faizal from the Front Office team and Yado from the F&B team is truly appreciated. We will be pleased to share your compliments with them as such feedback is always encouraging for our team. Thank you once again for your support and recommendation. We look forward to welcoming you back for another enjoyable stay in the near future. Regards, The Management

Other web-users rate our hotel

  • 615 reviews 8.4/10 Location
  • 1,021 reviews 7.5/10 Room
  • 768 reviews 7.4/10 Service
  • 36 reviews 2.4/10 WiFi
  • 511 reviews 8.3/10 Cleanliness
  • 412 reviews 5.6/10 Comfort
  • 371 reviews 9.1/10 Vibe
  • 161 reviews 6.8/10 Breakfast

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