Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 784 reviews

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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  784 reviews

Customer review rating 4.0/5

Melissa P. Solo - Confirmed reviews ALL

Like other Accor properties, we were greeted with membership recognition. Service was just cold.

Dear Melissa P., Thank you for staying with us at Mercure Kuala Lumpur Trion and for your continued support as an ALL-Silver member. We truly appreciate you taking the time to share your detailed feedback. While we are pleased to know that your booking experience was fast and seamless, we are concerned to learn that the service felt cold and not as welcoming as expected. Your comments have been shared with the team for immediate review and retraining to ensure a warmer and more personalized experience moving forward. We also sincerely apologize for the stained bedsheet you encountered. This is unacceptable and does not reflect our cleanliness standards. Please rest assured that this has been addressed with our Housekeeping team to reinforce proper inspection procedures. We truly hope to have another opportunity to welcome you back and provide you with the warm and comfortable stay you rightfully expect from us. Regards, The Management

Customer review rating 2.0/5

Jit T. O. Couples - Confirmed reviews ALL

Room service need to improve, new check-in but left tissue for us only 3 pcs? How funny it was. Spare someone at the counter to answer long phone properly when there is call from customer, not transfer to someone to listen that it was notbhet job to answer, it was such frasutarsated as everyone know from Airport to hotel need at least 1 hr drive.

Dear Jit T. O., We sincerely apologize that your experience did not meet your expectations. We regret the inconvenience caused by the insufficient tissue provided upon check-in, as well as the cleanliness concerns you highlighted, including dust on the door handle and sofa. Your comments have been shared with our Housekeeping team for immediate improvement. We are also concerned to learn about your frustration when contacting the hotel and the way your call was handled. Being transferred without proper assistance is unacceptable, especially when guests may be travelling from the airport and require clear information. Please rest assured that we will review our call-handling procedures and team coordination to ensure guests receive accurate and professional assistance at all times. Your feedback regarding Wi-Fi, service, and our sustainability practices is equally important to us and we will continue working on these areas to enhance the overall guest experience. We truly appreciate your comments and hope you will allow us another opportunity in the future to provide you with a much improved and more pleasant stay. Regards, The Management

Customer review rating 2.0/5

David K. Solo - Confirmed reviews ALL

The cleanliness of the hotel is wanting, request to change sheets was ignored, I spilled tomato ketchup on the sheet, despite requesting to have the sheets changed, the stain was still there, both times, the bed was unkempt and poorly made, the tea cups were not cleaned and left dirty, no bath .at was left the 2nd night.

Dear David K., Thank you for taking the time to share your feedback following your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologize that your experience was disappointing and did not meet your expectations. We are regretted to learn that your request to change the stained bedsheets was not properly attended to, and that the bed was poorly made, cups were left uncleaned, and a bathmat was not replenished. Please rest assured that your comments have been shared with the Housekeeping and Front Office teams for immediate review and corrective action. We also regret the inconvenience caused by the Wi-Fi speed and the breakfast selection as well as the overall service experience during your stay. As a valued ALL-Silver member, you deserve a much higher level of care and attention. We truly appreciate your feedback as it allows us to identify gaps and improve. We hope you will give us another opportunity to restore your confidence in us and provide you with the comfortable and seamless stay you rightfully expect. Regards, The Management

Customer review rating 1.5/5

Nurhidayat C. A. Families - Confirmed reviews ALL

There was no greeting during check in. After a wait, they simply pass you the room cards and didnt even mention where breakfast will be served. No drinking water was provided in the room. No hand soap at sink. Bathtub was useless as there is insufficient hot water to fill it up properly for a proper soak. Hot water was spotty as it either was too hot or too cold during showering. You can give the breakfast a miss as its nothing worthy to take note of. Lifts can be slow and there may be a queue going to rooms as Hotel is quite tall. If there are other choices, i definitely wont be back

Dear Nurhidayat C. A., Thank you for taking the time to complete our survey and share your feedback regarding your recent stay at Mercure Kuala Lumpur Trion. We sincerely apologize that your experience did not meet your expectations in nearly every aspect of your stay. We deeply regret the inconvenience caused by the water temperature disruption, lack of drinking water and hand soap, delays with the lifts and during check-in, as well as the issues with room amenities, hot water, breakfast and other facilities. Please be assured that your comments have been shared with our Operations team so that we can address these matters and improve our service standards. As an ALL-Platinum member, your experience is very important to us. Your feedback will help us make the necessary improvements to enhance our service for all our guests. We hope to have the opportunity to provide a stay that better reflect the excellent standards we strive to achieve. Regards, The Management

Customer review rating 3.5/5

Rob T. Families - Confirmed reviews ALL

One night, location good for airport travel

Dear Rob T., Thank you for taking the time to complete our survey and share your feedback about your recent stay at Mercure Kuala Lumpur Trion. We are glad to hear that you found our location convenient for airport travel and enjoyed your overall stay. We sincerely apologize for the delay during check-in and for the inconvenience caused by the hot water issue in your room. We understand how important a comfortable and reliable shower is, and we regret that the water temperature did not meet your expectations. Your comments have been shared with our Engineering team to ensure these issues are addressed and to improve our service standards. As an ALL-Gold member, your experience and satisfaction are important to us, and we appreciate your loyalty. We hope to have the opportunity to provide you with a seamless stay in the future. Regards, The Management

Other web-users rate our hotel

  • 633 reviews 8.4/10 Location
  • 1,018 reviews 7.5/10 Room
  • 775 reviews 7.1/10 Service
  • 38 reviews 2.6/10 WiFi
  • 524 reviews 8.2/10 Cleanliness
  • 404 reviews 9.4/10 Vibe
  • 402 reviews 5.8/10 Comfort
  • 167 reviews 6.2/10 Breakfast

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