Mercure Kuala Lumpur Trion 4 stars

Customer review rating (ALL Rating) 4.2/5 830 reviews

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JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI, 55200 KUALA LUMPUR, Malaysia

Description

Hotel extras

  • The tallest Mercure hotel in Southeast Asia.

  • Room accommodation from level 38 - free from street noise with amazing view of city skyline

  • Modern conveniences such as complimentary WIFI and smart TV for endless in room entertainment

  • Within 10 mins drive to TRX business commercial centre and Bukit Bintangs tourist attraction.

  • All meeting rooms comes with natural day light, smart tv projectors and WIFI.

Our accommodation(s)

Hotel location

Mercure Kuala Lumpur Trion

JALAN DUA, OFF JALAN CHAN SOW LIN, SUNGAI BESI
55200 KUALA LUMPUR
Malaysia

GPS:3.12454, 101.71002

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE MIRROR RESTAURANT

The all-day dining restaurant on the mezzanine floor with its capacity of 160 pax offers a convenient dining experience that includes daily buffet breakfast as well as a la carte meals for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  830 reviews

Customer review rating 5.0/5

Gleb K. Solo - Confirmed reviews ALL

I was pleasured with early check-in & overall service of hotel crew

Dear Gleb K., Thank you for your perfect review and for choosing to stay with us at Mercure Kuala Lumpur Trion before your flight. We’re delighted to hear that you enjoyed the early check-in and the service provided by our team. As a valued ALL-Gold member, we appreciate your loyalty and continuous support. It’s wonderful to know you had such a comfortable and seamless stay. We look forward to welcoming you again on your next visit. Regards, The Management

Customer review rating 4.5/5

Lean L. P. Solo - Confirmed reviews ALL

the location is great and is close to the LRT and some bus stops. the room is great. the aircon was very weak and the technician who visited once did not resolve it properly.

Dear Lean L. P., Thank you for sharing your feedback and for choosing to stay in Mercure Kuala Lumpur Trion. We’re pleased to hear that you enjoyed our convenient location and found the room comfortable. At the same time, we sincerely apologize for the inconvenience caused by the air conditioning and that the issue was not fully resolved during your stay. We will follow up with our maintenance team to prevent a recurrence. As a valued ALL-Silver member, we appreciate your support and loyalty. Thank you once again for your feedback and we hope to welcome you back for an even better experience in the future. Regards, The Management

Customer review rating 4.5/5

Mei Y. C. Families - Confirmed reviews ALL

Mercure Trion parking not convenient, we have to pay.

Dear Mei Y. C., Thank you for your positive review and for sharing your experience with us. We’re delighted to hear that you enjoyed your stay, especially our rooms, cleanliness and service. With regards to the parking, kindly note that the parking facilities are managed by an external service provider which is why charges apply. We understand the inconvenience this may cause and will continue to look into ways to improve the overall guest experience. We hope to welcome you and your family back again next time. Regards, The Management

Customer review rating 4.5/5

S. J. S. J. T. Families - Confirmed reviews ALL

This was our first stay here, and overall it was a great experience for a family of five (kids aged 12, 10, and 3). We booked the family suite and found it very spacious. A big highlight was having two bathrooms, plus a huge bathtub and rain shower in the master bedroom—very practical for families. The sliding door partition between rooms worked well, and having a single entrance/exit gave extra peace of mind with a young child who tends to wander. The room felt quite luxurious, with fully carpeted floors and Mercure-monogrammed towels. The built-in 3M faucet for clean drinking water was also a thoughtful touch. That said, there were a few quirks in the room layout: only one fridge (in the master bedroom), one coffee machine and kettle (in the twin room), just one chair in the master bedroom, and toiletries split between rooms. It felt slightly inconsistent and could be better balanced. The rooftop pool is a bit underwhelming but still pleasant, especially with partial shading. Service-wise, security personnel were very friendly and helpful, which we appreciated. Front office check-in, however, felt quite transactional—more explanation of hotel services and facilities would improve the experience. A small but important suggestion: installing a blackout blind between the bathroom window and master bedroom would help, as using the bathroom at night either means turning on lights that disturb others or staying in the dark. Housekeeping could be improved—there was visible dust in corners and some hair on the bathroom floor upon check-in. Parking at RM10 per entry feels slightly steep, and clearer signage would help, especially since guests need to swipe their payment card twice and pass through two barriers to reach the hotel parking. Location is a strong plus. The view from our room was fantastic—we could see KL Tower, the Twin Towers, Merdeka 118, and TRX all at once. Most places are a short Grab ride away, and the hotel shuttle (9:30am, 2:30pm, 4:30pm) to Chan Sow Lin MRT, TRX, Sunway Velocity, and MyTown is very convenient. There are also plenty of eateries, convenience stores, and small marts nearby. We didn’t try breakfast as we’re late risers, and we missed the night view on the 56th floor—but overall, this hotel offers great value. It’s not easy to find a setup that works well for a family of five while still giving everyone space and privacy, especially with two bathrooms. We would definitely return.

Dear S. J. S. J. T., Thank you for your feedback of your recent stay at Mercure Kuala Lumpur Trion and for being a valued ALL Classic member. We’re delighted that your first stay with us was enjoyable and that the family suite, two bathrooms, city views and our convenient location contributed to a memorable experience for your family. We also appreciate your constructive feedback regarding room layout, housekeeping, blackout options, rooftop pool, check-in experience and parking. Your comments will be shared with our team to help us improve and provide an even better stay. It’s wonderful to hear that you noticed our sustainability efforts and that our security staff and shuttle service enhanced your experience. We look forward to welcoming you and your family back for another memorable visit. Regards, The Management

Customer review rating 0.5/5

Sivaraj M. Families - Confirmed reviews ALL

worst experience and worst staff, even if i ask for charger converter they were asking for money, housekeeping is not responding, i stayed for 3 days and its like nightmare, never expected this service from accor, next yr i vl not buy accor membership, if they provide these type of fascilities

Dear Sivaraj M., We are very sorry to hear about your experience and sincerely apologize for the multiple issues you encountered during your stay in Mercure Kuala Lumpur Trion. The service you described, including housekeeping responsiveness and the handling of requests such as the charger converter, is far below our standards and not reflective of the experience we aim to provide to our guests. As a valued ALL-Gold member, we have shared your comments with the relevant teams to review and take immediate corrective action to prevent this from happening in the future. We deeply regret the frustration and inconvenience this caused during your stay and hope that we may have the opportunity to restore your confidence in our hotel and the Accor brand in the future. Regards, The Management

Other web-users rate our hotel

  • 636 reviews 8.3/10 Location
  • 1,006 reviews 7.5/10 Room
  • 769 reviews 7.2/10 Service
  • 35 reviews 2.2/10 WiFi
  • 513 reviews 8.3/10 Cleanliness
  • 406 reviews 5.9/10 Comfort
  • 389 reviews 9.2/10 Vibe
  • 164 reviews 6.4/10 Breakfast

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