Mercure Jakarta Cikini 4 stars

Customer review rating (ALL Rating) 4.6/5 892 reviews

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Description

Hotel extras

  • 11 modern meeting rooms and 1 Ballroom with complete facilities

  • In room Spa & Massage service

  • Infinity Rooftop Swimming Pool & Fitness Center

  • Strategic location with easy access to city center and tourist attractions

  • Located in the heart of the city of Jakarta's and easy access to Sudirman, SCBD

Our accommodation(s)

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Hotel location

Mercure Jakarta Cikini

Jalan Cikini Raya No 66, Menteng - Jakarta Pusat
10330 JAKARTA
Indonesia

GPS:-6.194204, 106.839144

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

DE'KAFE RESTAURANT

Our 4-star hotel in central Jakarta offers a wide variety of international and local culinary options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  892 reviews

Customer review rating 4.5/5

Matthew G. Families - Confirmed reviews ALL

This hotel is well located, close to Cikini train station and a very comfortable place to stay. It was very busy during Eid Mubarak but the staff did a fantastic job managing the hospitalities.

Dear Mr/Mrs. Matthew G., Thank you very much for your thoughtful review. We are delighted to hear that you found our location convenient, especially with its proximity to Cikini train station, and that you had a comfortable stay with us. We also truly appreciate your kind understanding during the busy Eid Mubarak period. It means a lot to us that you recognized our team’s efforts in maintaining service quality and hospitality despite the high occupancy. Your acknowledgment is a great motivation for all of us to continue delivering our best. We look forward to welcoming you back for another pleasant stay in the near future. Best regards, Veronica Guest Relations Officer

Customer review rating 5.0/5

Vivian O. Families - Confirmed reviews ALL

Great location & the vibes are really nice. Everything felt comfortable and well maintained. Special thanks to Adnan for the excellent service so friendly and helpful, really made the stay even better 👍

Dear Mr/Mrs. Vivian O., Thank you for your wonderful review. We are delighted to know that you enjoyed our great location and the pleasant ambiance, as well as the comfort and well-maintained facilities throughout your stay. We truly appreciate your kind recognition of Adnan for his excellent service. Your compliments will certainly be shared with him, as it will serve as great motivation for our team to continue delivering exceptional hospitality. Thank you once again for your feedback, and we look forward to welcoming you back for another enjoyable stay. Best regards, Veronica Guest Relation Officer

Customer review rating 3.0/5

Aschari C. Business - Confirmed reviews ALL

Bad experience

Dear Mr/Mrs. Aschari C., We sincerely apologize for the unpleasant experience you had. Please be assured that this does not reflect the standard of service we strive to provide. We truly appreciate your feedback and will use it as an opportunity to improve our services. To follow up on this matter properly, we will contact you directly. Thank you for your understanding, and we hope to have the opportunity to restore your trust in us. Best regards, Veronica Guest Relation Officer

Customer review rating 5.0/5

Tiffany *. Couples - Confirmed reviews ALL

I had a very pleasant stay at the hotel. The room was clean, comfortable, and well-maintained, making it easy to relax. We were especially delighted to receive a complimentary room upgrade, which made our stay even more enjoyable. The staff were friendly, attentive, and always ready to assist with any requests. The overall atmosphere was welcoming, and the facilities met my expectations. I would definitely consider staying here again in the future.

Dear Mr/Mrs Gloria, Warm greetings, We would like to express our sincere gratitude for taking the time to share your rating and positive review regarding your stay at our hotel. It is truly an honor for us to have the opportunity to provide services and facilities that met your expectations. Your kind feedback is a great motivation for our entire team to continuously improve our service quality and deliver the best possible stay experience for everyone who visits us. We sincerely appreciate the trust you have placed in our hotel. We look forward to welcoming you back on your next visit and providing another memorable stay with us. Should you have any special requests or need any assistance in the future, please do not hesitate to contact us. Thank you once again for your kind attention and trust. Warm regards, Veronica Guest Relation Officer

Customer review rating 4.0/5

Steven W. Solo - Confirmed reviews ALL

All good but only when we would like to claim welcome drink, they confused and only choice is only Jambu Juice, not let me choose like any other accor hotel

Dear Steven W., Thank you for your kind feedback and for sharing your experience with us. We are pleased to hear that overall you had a good stay. However, we sincerely apologize for the confusion you encountered when claiming your welcome drink. This is certainly not the level of service we aim to provide, and we regret that the options offered did not meet your expectations compared to other Accor hotels. Your feedback is very valuable to us, and we will review this matter with our team to ensure a clearer and more flexible service in the future. We truly appreciate your comments and hope to have the opportunity to welcome you back for a more seamless experience. Yours sincerely, Veronica Guest Relation Officer

Other web-users rate our hotel

  • 237 reviews 9.1/10 Location
  • 641 reviews 9.1/10 Room
  • 931 reviews 9.6/10 Service
  • 24 reviews 9.5/10 WiFi
  • 486 reviews 9.3/10 Food
  • 380 reviews 9/10 Cleanliness
  • 215 reviews 8.8/10 Breakfast
  • 188 reviews 9.4/10 Vibe

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