Dear Mr./Mrs. Leti N., Thank you very much for taking the time to share your wonderful feedback with us. We are truly delighted to hear that you and your mother enjoyed your two-night stay with us. It is especially heartwarming to know that Septina was able to assist with your urgent needs, and that our Front Desk team provided you with helpful and attentive service. We are also pleased to hear that Boy and the breakfast team took good care of you during breakfast. Your kind words will certainly be shared with them as encouragement. It is wonderful to know that you enjoyed our breakfast selection, especially the Bubur Sumsum station and the chia seed options. We will also share your appreciation with our Chefs and the entire culinary team. Thank you once again for choosing to stay with us. We truly appreciate your kind recognition and look forward to welcoming you and your mother back for another enjoyable stay. Warmest regards, Veronica Guest Relation Officer

Dear Mr/Mrs. Hazim A., Warm greetings from Mercure Jakarta Cikini. Thank you for taking the time to share your review regarding your stay with us. We are delighted to know that you had a nice stay at Mercure Jakarta Cikini. Your positive feedback is truly appreciated and serves as a great motivation for our team to continue delivering excellent service and creating memorable experiences for every guest. We look forward to welcoming you back in the near future and providing you with another pleasant stay. Sincerely, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr./Mrs. Thomas, Warm greetings from Mercure Jakarta Cikini. Thank you very much for taking the time to share your positive feedback with us. We are delighted to know that you had a well and great stay during your time at Mercure Jakarta Cikini. It is always our pleasure to provide a comfortable, pleasant, and memorable experience for our guests. Your kind words and appreciation mean a great deal to our entire team and encourage us to continuously maintain and improve the quality of our service and hospitality. We truly appreciate your trust in choosing Mercure Jakarta Cikini for your stay. We hope that you enjoyed not only the comfort of our hotel, but also the warm hospitality and convenient location that we are pleased to offer to our guests. Once again, thank you for your wonderful review and for sharing your experience with us. We sincerely hope to have the pleasure of welcoming you back to Mercure Jakarta Cikini in the near future and making your next stay just as enjoyable, or even better. Best regards, Guest Relation Officer Mercure Jakarta Cikini

Dear Mr./Mrs. A. Ali e., Thank you very much for your wonderful review and for sharing your excellent experience at Mercure Jakarta Cikini. We are truly delighted to hear that you enjoyed your stay and were pleased with our rooms, cleanliness, location, and service. Your kind words about our team mean so much to us, especially your special appreciation for our housekeeping, cleaning team, and management. We will be sure to share your compliments with the entire team as a great source of motivation. It is our greatest pleasure to know that our hospitality made you feel welcomed, comfortable, and at home. Providing warm and attentive service is something we truly value, and we are grateful that it made your stay memorable. Thank you once again for your trust and recommendation. We look forward to welcoming you back to Mercure Jakarta Cikini for another wonderful stay in the future. Best regards, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr/Mrs. Jurina M., Warm greetings from Mercure Jakarta Cikini. Thank you for taking the time to share your review regarding your stay with us. We are delighted to know that you had a nice stay at Mercure Jakarta Cikini. Your positive feedback is truly appreciated and serves as a great motivation for our team to continue delivering excellent service and creating memorable experiences for every guest. We look forward to welcoming you back in the near future and providing you with another pleasant stay. Sincerely, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr./Mrs. Naura S., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us at Mercure Jakarta Cikini. We are truly delighted to know that you enjoyed our convenient location and appreciated the cleanliness and comfort of our hotel. It is always encouraging for our team to receive such positive comments, as we continuously strive to provide a pleasant, comfortable, and memorable experience for every guest. Your kind words are a great motivation for us to maintain and improve the quality of our services. We sincerely appreciate your support and are grateful that you chose Mercure Jakarta Cikini for your stay. We hope to have the pleasure of welcoming you back in the near future and providing you with another enjoyable and comfortable stay. Thank you once again for your kind feedback and for choosing Mercure Jakarta Cikini. Best regards, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr/Mrs. Pim V. W., Warm greetings from Mercure Jakarta Cikini. Thank you for taking the time to share your review regarding your stay with us. We are delighted to know that you had a nice stay at Mercure Jakarta Cikini. Your positive feedback is truly appreciated and serves as a great motivation for our team to continue delivering excellent service and creating memorable experiences for every guest. We look forward to welcoming you back in the near future and providing you with another pleasant stay. Sincerely, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr./Mrs. Tim C. Knockkaert, Thank you very much for taking the time to share your feedback with us. We sincerely appreciate your kind words and are pleased to know that, despite the issues you experienced during the booking process, our staff were able to assist you promptly and provide quick and effective solutions. We are glad that our team could help resolve the matter and make your experience more comfortable. Your feedback is truly valuable to us and will continue to motivate our team to maintain the quality of service and provide attentive assistance to all our guests. We hope to have the pleasure of welcoming you back to Mercure Jakarta Cikini in the future and provide you with an even smoother and more enjoyable stay. Best regards, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr/s Chatrine B., Thank you very much for your wonderful and heartfelt review. We are truly delighted to know that you had such a pleasant and memorable stay at Mercure Jakarta Cikini. It is wonderful to hear that you enjoyed the atmosphere of our hotel, the comfort of your room, and the overall condition of our facilities. We are especially grateful for your kind words about our team. Knowing that our genuine hospitality, attentiveness, and warm welcome made you feel well taken care of means a great deal to us. We are also pleased that you enjoyed the relaxing atmosphere of the hotel and found our location convenient for exploring Jakarta. Your recommendation is truly appreciated and serves as a great encouragement for our entire team. Thank you once again for choosing Mercure Cikini and for sharing your lovely experience. We look forward to welcoming you back again soon and creating another wonderful stay for you. ✨🤍 Warm regards, Veronica Guest Relation Officer Mercure Cikini

Dear Mr./Ms. Ryan A., Thank you very much for taking the time to share your kind feedback with us. We are delighted to hear that you enjoyed the convenience of our location in the heart of Jakarta. We are pleased that having many restaurants, mini markets, and other facilities nearby made your stay more comfortable and convenient, as well as making it easy for you to reach and explore the surrounding area. Your positive comments are truly appreciated and will be shared with our team as encouragement to continue providing a pleasant and convenient experience for all our guests. We hope to have the pleasure of welcoming you back to Jakarta and making your next stay with us just as enjoyable. Thank you once again for your kind review and for choosing to stay with us. Warm regards, Veronica Guest Relation Officer

Dear Mr./Mrs. Muhammad I. F. B. A. A. H., Thank you very much for your kind and positive feedback. We are delighted to know that you had a good experience during your stay at Mercure Jakarta Cikini. Your appreciation means a great deal to our entire team and encourages us to continue providing warm, attentive, and professional service to all our guests. We truly value your support and are grateful that you chose Mercure Jakarta Cikini for your stay. We sincerely hope to have the pleasure of welcoming you back in the future and providing you with another comfortable and memorable experience. Thank you once again for your wonderful review. Best regards, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr. Kin S. L. (Mr. Herbert) Thank you for taking the time to share such a wonderful and detailed review of your first stay with us at Mercure Jakarta Cikini. We are truly delighted to hear that you enjoyed the warm hospitality and enthusiasm of our team. Your kind recognition of Mrs. Yuni, Mr. Alex, Veronica, Viola, Madura, Aura, Selvi, Silvi, Nevin, Izza, Chef Adha, Chef Tezar, our restaurant team, and the entire team means a great deal to us. We will certainly share your appreciation with them, as feedback like yours is a great motivation for our colleagues. It is also wonderful to know that you felt well taken care of throughout your stay and appreciated the personalized service, from our Front Office and restaurant teams to the assistance provided by our Duty Manager. As a valued Accor ALL Diamond member, we sincerely appreciate your continued loyalty and trust in Accor. It is our pleasure to welcome and recognize our loyal members, and we are grateful that you chose to experience Mercure Jakarta Cikini. We look forward to welcoming you back on your next visit and hope to make your future stays with us even more memorable. Warm regards, Veronica Guest Relation Officer Mercure Jakarta Cikini

Dear Mr. Fawaz, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced regarding the cleanliness of the room and the smoking smell. We would like to clarify that your reservation at the time of check-in. Upon your arrival, you agreed to stay on a smoking floor. However, understanding your comfort and preference, on the second day we arranged an upgrade to provide you with a better room experience. Nevertheless, we acknowledge that the room condition and smoking smell did not meet the standards you expected from Mercure Jakarta Cikini. We are truly sorry that this affected your overall experience. Your feedback has been shared with our Housekeeping and Front Office teams for further review and to ensure that room cleanliness and room allocation are handled more carefully in the future. We appreciate your loyalty as an ALL – Accor Live Limitless member and hope to have the opportunity to welcome you again and provide you with a much-improved experience. Warm regards, Alex A Front Office Manager Mercure Jakarta Cikini

Dear Mr. K. i., Thank you very much for staying with us again at Mercure Jakarta Cikini and for the positive review you have shared. We are delighted to know that your experiences with us have consistently been enjoyable across your multiple stays. Your trust and loyalty in continuing to choose Mercure Jakarta Cikini mean a great deal to us and serve as motivation for our entire team to always provide the best service. We look forward to continuing to provide a comfortable and memorable stay during your future visits. We eagerly await your return to Mercure Jakarta Cikini. Sincerely, Veronica Guest Relations Officer

Dear Mr/Mrs. Finbar M. E., Warm greetings from Mercure Jakarta Cikini. Thank you very much for your wonderful review and for recommending Mercure Jakarta Cikini. We are delighted to know that you enjoyed your stay with us and were pleased with the attention and service provided by our team. It is truly rewarding to hear that you found our hotel nice, clean, and comfortable. Your kind words are greatly appreciated and serve as a wonderful motivation for our entire team to continue delivering attentive and heartfelt service to all our guests. We are also grateful for your recommendation and for choosing Mercure Jakarta Cikini as your place to stay. It was our pleasure to have you with us, and we sincerely hope to have the opportunity to welcome you back for another enjoyable and memorable stay in the future. Thank you once again for your kind feedback and continued trust in Mercure Jakarta Cikini. Best regards Veronica Guest Relation Officer

Dear Ms. Nayu, Thank you very much for taking the time to share such a detailed and thoughtful review of your stay at Mercure Jakarta Cikini. We are delighted to hear that you enjoyed your comfortable stay, especially our fast check-in and check-out, clean room, complete amenities, comfortable AC, breakfast selection, and the service provided by our team. It is wonderful to know that our team’s politeness also contributed to your positive experience. We also truly appreciate your feedback regarding our sustainability initiatives. We are happy that you noticed our glass-bottled water, water refill station, towel reuse programme, and food waste awareness efforts. Your suggestion to make the food waste campaign more visible and engaging is very valuable, and we will certainly share it with our team for further consideration. Regarding the WiFi, we appreciate your understanding and will continue working to improve the connection experience for all our guests. Thank you once again for your kind words and valuable suggestions. We are very happy to know that you had an enjoyable stay and would recommend us. We look forward to welcoming you and your partner back to Mercure Jakarta Cikini in the future. Warm regards, Alex Afriyadi Front Office Manager Mercure Jakarta Cikini

Dear Ms. Melisa, Thank you for taking the time to share your feedback following your stay at Mercure Jakarta Cikini. We are pleased to know that you had a comfortable stay and were satisfied with our check-in, check-out, cleanliness, breakfast, and overall service from our team. We sincerely apologize for the inconvenience regarding the in-room chiller and the missed replenishment of amenities during your stay. We understand how important it is for the room facilities to function properly and for all amenities to be consistently available. Your feedback regarding the chiller has been shared with our Engineering team for further review. We will also remind our Housekeeping team to pay closer attention to amenity replenishment to ensure this does not happen again. We also appreciate your positive feedback regarding our sustainability efforts. Your comments are valuable to us as we continue to improve both our facilities and our service. Thank you once again for your constructive feedback. We hope to have the pleasure of welcoming you back and providing you with an even better experience on your next visit. Warm regards, Alex Afriyadi Front Office Manager Mercure Jakarta Cikini

Dear Mr Anthony M., Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We are truly delighted to know that you enjoyed the high level of service, comfort, and convenient location of Mercure Jakarta Cikini. It is wonderful to hear that our team was able to assist you from the beginning of your stay and that you appreciated the communication prior to your arrival. We are especially grateful for your kind recognition of Viola and her efforts to make your stay more comfortable. We will certainly share your compliments with her, as we are sure she will be very pleased to know that her initiative, patience, and dedication made a positive difference to your experience. We sincerely apologize, however, for the inconvenience caused by the mechanical noise during the night and the noise from other guests on the replacement floor. We understand how disruptive this can be, especially when you are trying to get a good night's sleep. We are glad that from the third night onwards, your stay was comfortable and that you were able to enjoy our service more fully. We also apologize for the inconvenience with your key cards and for the room not being completely prepared on one occasion, including the missing towels and cleaning equipment that had been left behind. We have shared your comments with the relevant teams so that we can strengthen our room inspection and maintenance procedures and minimize the possibility of similar issues occurring in the future. We are pleased to hear that you enjoyed your dinner at our restaurant and appreciated the menu selection, quality of the meal, reasonable pricing, and service. It is also great to know that our location and proximity to public transportation suited your needs. We understand that the railway line may result in some train noise, but we are happy that the convenient access to public transportation was an important benefit for you. Thank you once again for your generous feedback and for rating us 9/10 despite the few inconveniences during your stay. Your kind words are a great encouragement to the entire team, and we truly appreciate your recognition of our colleagues' efforts. We look forward to welcoming you back to Mercure Jakarta Cikini on your next visit. We hope your next stay will be seamless, relaxing, and fully deserving of a 10/10 experience. Warm regards, Veronica Guest Relation Officer Hotel Management Mercure Jakarta Cikini

Dear Mr/Mrs Nurzatul I. A. M., Warm greetings from our hotel. Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you were very satisfied with every aspect of your stay, from the smooth booking experience to the cleanliness and comfort of Room 717. It is especially rewarding to hear that our team's attentiveness, kindness, and helpfulness made such a positive impression on you. Your kind words are a great encouragement to all of us to continue delivering exceptional service. We also sincerely appreciate your recognition of our tap water signage as part of our sustainability efforts. It is gratifying to know that this initiative was noticed and valued by our guests. Thank you once again for your generous compliments and support. We look forward to welcoming you back for another perfect stay in the near future. Kind regards, Veronica Guest Relation Officer