Rixos Radamis Sharm El Sheikh 5 stars

Customer review rating (ALL Rating) 4.4/5 1,164 reviews

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Nabq Bay Sharm El Sheikh, 46619 SHARM EL SHEIKH, Egypt

Description

Hotel extras

  • Varied Dining

  • Ideal For Families

  • Facilities & Activities

  • Convention Center

Our accommodation(s)

Hotel location

Rixos Radamis Sharm El Sheikh

Nabq Bay Sharm El Sheikh
46619 SHARM EL SHEIKH
Egypt

GPS:28.007392215954837, 34.427579167889725

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,164 reviews

Customer review rating 4.0/5

Fadi N. Families - Confirmed reviews ALL

All is good except shuttle bus as all the shuttle was reaching us full and we missed our reservation at TBone restaurant , so the main problem was the shuttle bus , and first day we asked for extra towels we didn’t receive , overall it is amazing hotel and well maintained . Thank you and I hope to get good deal for next time

Dear Fadi N., Thank you for taking the time to share your experience at Rixos Radamis Sharm El Sheikh. We are pleased to hear that you found our hotel to be amazing and well maintained. However, we regret to learn about the inconvenience you faced with the shuttle service and the delay in receiving extra towels. Your feedback is invaluable, and we will ensure it is shared with our team for future improvements. We appreciate your understanding and hope to welcome you back for another enjoyable stay. Best regards, Rixos Radamis Sharm El Sheikh

Customer review rating 3.0/5

Mohammed H. Families - Confirmed reviews ALL

My experience at your hotel was extremely disappointing, and honestly, I felt taken advantage of financially. My wife, our four children, and I are a family of 6. Before booking, I contacted your team by phone and also through the travel agency I booked with to ask about reserving two connected rooms in the Tirana section. I was informed that this was not possible because we are 6 guests, and I was told that the only solution was to book two rooms in the Beach Side section instead. Before confirming the booking, I specifically requested connected rooms because we are a family traveling with young children (8, 6, and 4-year-old twins). However, I was never given confirmation regarding connected rooms. When we arrived at the hotel, we were assigned two rooms far away from each other (rooms 12461 and 12421). As a result, all 6 of us had to sleep in one room on the first night because my children were afraid to sleep separately. The next day, I was shocked to discover that connected rooms actually do exist in the Beach Side section. I immediately went to reception and explained that this situation was unacceptable. We are a family, and I could not continue my stay separated from my children. After a very long discussion, I was surprised to find out that it was suddenly possible for us to stay in two connected rooms in the Tirana section, and even possible for all 6 guests to be accommodated there — despite this being rejected from the beginning. Eventually, we were moved to rooms 1024 and 1026. This means I paid unnecessary additional costs that could have easily been avoided if I had been given honest and accurate information from the start. I am a regular guest of the Rixos group, which makes this experience even more disappointing. Unfortunately, Rixos Radamis was a major disappointment for me and my family.

Customer review rating 4.0/5

Altmeizi M. Families - Confirmed reviews ALL

The hotel overall was amazing with a lot of activities specially for children. The gardens beach and pools are great but the rooms was disappointing. First room was with very bad smell . 2nd room a lot of things needs maintenance. 3rd room was better but overall the rooms less than the level of the hotel overall . The food was very good with multiple options . At the v evening hours needs more shuttles for transferring Thank you

Dear Altmeizi M., Thank you for your feedback regarding your recent stay at Rixos Radamis Sharm El Sheikh. We are pleased to hear that you enjoyed the overall experience, especially the activities for children, as well as the gardens, beach, and pools. However, we regret to learn that your room accommodations did not meet your expectations. Your comments regarding the maintenance and odor issues have been noted. We strive to provide our guests with a comfortable environment and will consider your suggestions for improvement. Additionally, we appreciate your input on the shuttle service in the evenings. Thank you once again for your valuable insights. Best regards, Rixos Radamis Sharm El Sheikh

Customer review rating 2.5/5

Ahamed I. A. Families - Confirmed reviews ALL

I would like to express my disappointment regarding the restaurant reservation issue during my stay. As part of my booking package, I am entitled to one free restaurant reservation per day. Unfortunately, I was unable to secure a reservation, and the reception team could not arrange a table for me. What made the situation more frustrating is that whenever I passed by those restaurants, I noticed that there were empty tables available. Honestly, I felt that the receptionist was not willing to genuinely assist or make enough effort to solve the issue. In addition, during the booking process, nobody informed me that restaurant reservations needed to be made in advance. Since this is one of the included benefits of my reservation, I believe this information should have been clearly communicated beforehand. This experience was very disappointing and negatively affected my stay. I hope you will take this feedback seriously and improve the communication and reservation process for future guests.

Dear Mr. Ahamed, Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our facilities and found our staff friendly. At the same time, we are truly sorry for the inconvenience you experienced regarding restaurant reservations and transportation delays. We regret that the reservation process was not clearly communicated to you prior to arrival and that our reception team was unable to provide the assistance you expected. Your comments are very important to us and will be shared with the relevant departments to improve communication and service efficiency. We sincerely hope to have another opportunity to welcome you and provide a smoother and more enjoyable experience in the future. Kind regards, Rixos Radamis Sharm El Sheikh Team

Customer review rating 4.5/5

Molham H. Families - Confirmed reviews ALL

2nd time i stay , amazing , unfortunately i had to leave before check out date , my wifes anut passing suddenly, nevertheless i wasn't offered and compensation, not money exactly, maybe a discount for next stay at the resort , cause i will definitely come back.

Dear Molham H., Thank you for your positive feedback regarding your recent stay at our resort. We are delighted to hear that you found our hotel comfortable and enjoyed the activities offered. We sincerely apologize for your unexpected departure and understand how difficult this time must be for you. While we appreciate your suggestion regarding compensation, our policies do not allow for adjustments after check-out. We look forward to welcoming you back in the future. Best regards, Rixos Radamis Sharm El Sheikh

Other web-users rate our hotel

  • 2,030 reviews 9/10 Location
  • 1,636 reviews 8.2/10 Room
  • 7,559 reviews 8.9/10 Service
  • 28 reviews 8.4/10 WiFi
  • 5,222 reviews 9.1/10 Food
  • 1,352 reviews 9.6/10 Vibe
  • 1,046 reviews 7.5/10 Cleanliness
  • 410 reviews 9.7/10 Wellness Area

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