ibis Styles Sepang KLIA 4 stars

Customer review rating (ALL Rating) 4.4/5 2,161 reviews

ibis Styles Sepang KLIA - Image 1
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Jalan KLIA 1/60, KLIA, 64000 SEPANG, Malaysia

Description

Hotel extras

  • Well equipped rooms and superbike parking bay that are suitable for bikers

  • Spacious public areas that can cater to team building events and outdoor activities

  • An urban oasis for the mind and body with wellness facilities in the hotel

  • Within 5 minutes drive to KLIA and KLIA 2 International airport

  • Easy access to major highways connecting to the city centre

Our accommodation(s)

Hotel location

ibis Styles Sepang KLIA

Jalan KLIA 1/60, KLIA
64000 SEPANG
Malaysia

GPS:2.76631, 101.69334

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

STREATS

Offers a wide variety of Malaysian and International cuisine with a modern décor, seats 233 people in a high ceiling venue surrounded by large windows and bathed in natural light.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,161 reviews

Customer review rating 3.0/5

Mark S. Couples - Confirmed reviews ALL

After many canceles flights due to the conflict, we decided to make our way to Mayalsia to try a different route home. Landed at KLU and made our way to IBIS pretty late at night. The hotels Front Desk Team are really good. Always smiling, Always Solutions Based & Nothing is too much trouble. The Food & Beverage team, polar opposite. The private bar area, slow service, dirty tables throughout our stay. Breakfast Buffet score 3/10. Rooms were comfortable for an Airport Hotel. The Pool area though, makes you forget about the breakfast experieces. Nice Pool, Fresh Towels. Overall, will it be my returning choice? Probably not based on F&B.

Dear Mark S., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Sepang KLIA. We are pleased to hear that you found our Front Desk Team to be accommodating and that you enjoyed the comfort of your room as well as the pool area. However, we sincerely apologise for the disappointing experience you encountered with our Food & Beverage service. Cleanliness and prompt service are key priorities for us, and we will be reviewing your comments with our team to ensure that we address these concerns. Your feedback regarding the breakfast buffet is also invaluable as we continuously strive to improve our offerings. We appreciate your insights and hope to have the opportunity to welcome you back in the future under more favorable circumstances. Sincerely, Jason Ngan-General Manager

Customer review rating 5.0/5

Etaferahu E. B. B. Business - Confirmed reviews ALL

Professional service, good reception, friendly welcoming and support

Dear Etaferahu E. B. B., Thank you for your kind words regarding our professional service and friendly reception. We are delighted to hear that you felt welcomed and supported during your stay. Your feedback is invaluable to us. Sincerely, Jason Ngan-General Manager

Customer review rating 4.5/5

Daphne H. Couples - Confirmed reviews ALL

Lovely hotel close to airport. Very convenient free shuttle to and from airport

Dear Daphne H., Thank you for your positive feedback regarding our location and complimentary shuttle service. We are delighted to hear that you found our hotel convenient for your travel needs. Your satisfaction is our priority, and we look forward to welcoming you again. Sincerely, Jason Ngan-General Manager

Customer review rating 5.0/5

Wakefield A. Couples - Confirmed reviews ALL

The staff have been most helpful we were stranded in Malaysia due to military action in the Middle East and had to rebook our room on a day to day basis. They insured that we didn't have to change rooms each time.

Dear A. Wakefield, Thank you for your kind words regarding our proximity to the airport and the helpfulness of our heartist during your stay. We strive to provide a comfortable experience, especially in challenging situations, and we are glad to have assisted you in this regard. Sincerely, Jason Ngan General Manager

Customer review rating 1.0/5

Timothy S. Couples - Confirmed reviews ALL

I have previously given a 10 but this visit was disgraceful! I felt totally disrespected throughout! Check-in was fine but that’s all I can really say was fine! The hotel had a large buffet party in the main restaurant area! There was no other food available apparently until after 10.30!! We had been travelling for over 20 hours and just wanted a snack! NO I was told not even room service. I had to order a delivery on Grab! I asked for 2 glasses of white wine for my welcome drink (Diamond All Accor Member) - No we haven’t any white wine! You can have tea of coffee!! I said I’m entitled to 2 white wines, you can have red! I don’t want red I want white! We haven’t any white! Strange - I can see four bottles in the fridge over there! That’s not house wine! So I ended up buying a bottle of the “special white wine”!! Sauvignon Blanc!! Still couldn’t have my 2 welcome drinks!! I asked to see a Manager!! There aren’t any on tonight the receptionist said! You have a major party/event on in the restaurant 200 plus people in attendance and no Manager!! Impossible! I went back to finish my drink and about 15 minutes later the Food and Beverage Manager appeared!! The staff were rude abrupt and totally disrespectful in the bar and the later receptionist! Disgraceful service and such poor customer service!!

Dear Timothy S., Thank you for taking the time to share your feedback regarding your recent experience at our hotel. I sincerely apologise that your stay did not meet your expectations, particularly concerning the service you received during your visit. It is concerning to hear that you faced difficulty in accessing food options after the buffet event and that room service was not available at that time. In the meantime, we would like to clarify that the large buffet party mentioned was actual the break fast buffet dinner as currently it is the Ramadan month for Muslim which offer a variety of both local and international delicacies. We strive to accommodate our guests' needs, especially after long travels, and I regret that we fell short in this instance. Regarding the welcome drinks, I understand your disappointment in not being able to receive the specific beverage you requested. We aim to provide our guests with a selection that meets their preferences, besides coffee & tea mentioned, there were other options offered to entitled ALL members, and I regret any confusion that occurred. Furthermore, I appreciate your comments about the heartist's conduct. This feedback is invaluable as we continuously work to enhance our service standards. Your experience will be reviewed with our team to ensure we address these areas of concern. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future. Sincerely, Jason Ngan General Manager

Other web-users rate our hotel

  • 3,414 reviews 9.2/10 Location
  • 3,391 reviews 7.5/10 Room
  • 3,846 reviews 8.4/10 Service
  • 75 reviews 7.3/10 WiFi
  • 2,372 reviews 9.8/10 Pool
  • 1,735 reviews 6.7/10 Comfort
  • 1,490 reviews 8.1/10 Cleanliness
  • 1,233 reviews 8.8/10 Breakfast

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