Mövenpick Hotel And Convention Centre Klia 5 stars

Customer review rating (ALL Rating) 4.4/5 2,480 reviews

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Kompleks TH Sepang, Jalan Masjid KLIA, Sepang, 64000 Selangor Darul Ehsan, Malaysia

Description

Hotel extras

  • Convenient daily airport transfers and pre-bookable shuttle service are available.

  • Muslim-friendly hotel serving delectable non-alcoholic food and beverages.

  • Kids' club and outdoor play area, choice of family and female swimming pool for guests

  • Close to Kuala Lumpur International Airport KLIA1 and KLIA2 terminals

  • Green Globe Certified Hotel

Our accommodation(s)

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Hotel location

Mövenpick Hotel And Convention Centre Klia

Kompleks TH Sepang, Jalan Masjid KLIA, Sepang
64000 Selangor Darul Ehsan
Malaysia

GPS:2.78842, 101.678655

Telephone
Fax +60 3-8661 8600

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,480 reviews

TripAdvisor Rating  3.6/5  261 reviews

Customer review rating 4.0/5

Mohamad H. N. M. Business - Confirmed reviews ALL

Room is spacious, clean and nice. Dining experience would be excellent given the choices and speed of food, but the presence of flies in the restaurant needs to be looked into. Furthermore, the ice-creams smelled of durian!

Dear En Mohamad H. N. M., Warm Greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your feedback regarding your dining experience at our hotel. I sincerely apologize for the delays and quality issues you faced during your meals. It is our goal to provide delightful dining experiences, and I am disappointed to hear that we fell short in this area during your stay. We are actively addressing your concerns with our culinary team to ensure that our food quality and service speed meet the high standards our guests expect. Your feedback is invaluable, and it will help us make the necessary adjustments to enhance our restaurant operations. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Customer review rating 3.5/5

Haji N. A. Business - Confirmed reviews ALL

Overall room was okay but the shower head was broken and the maintained crew did not come till end of stay

Dear Haji N. A. , I appreciate you reaching out to us regarding the cleanliness issues you encountered during your recent stay at Mövenpick Hotel & Convention Centre KLIA. I would like to extend my sincerest apologies for the oversight in maintaining the high standards we promise our guests. Cleanliness is a top priority for us, and I regret that we did not meet your expectations in this regard. Your feedback has been shared with our housekeeping team, and we are taking immediate steps to ensure that such lapses do not occur in the future. I understand that a clean and comfortable environment is essential to your experience, and I assure you that we are committed to making necessary improvements. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Customer review rating 5.0/5

Nakul K. K. Families - Confirmed reviews ALL

The moment I stepped to the hotel I received warm welcome from your receptionist. Shout out to Ms. Annissa. Impeccable service and smooth check in. Her professionalism and warmth really set the tone for great

Dear Mr Nakul K., Thank you for choosing Mövenpick Hotel & Convention Centre KLIA for your recent stay and for taking the time to complete our online guest satisfaction survey. We are thrilled to hear that your experience with us was satisfactory and that you rated us highly on our survey. At Mövenpick, we are committed to providing exceptional service and a memorable stay for all our guests. Your feedback is incredibly valuable to us as it helps us understand what we are doing right and where we can make improvements. We look forward to welcoming you back to our hotel in the future and to providing you with another wonderful stay. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We appreciate your feedback and hope to see you again soon. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Customer review rating 3.0/5

Vicky G. Business - Confirmed reviews ALL

The true strength of this hotel lies in its people. The Loyalty Manager (Shawn), along with the front desk, concierge, and restaurant teams, consistently went above and beyond to make me feel welcome and cared for. Their warmth and professionalism shine through, even when faced with issues beyond their control. Thank you for the efforts. Unfortunately, the property itself is showing clear signs of neglect. My 1st room had an air-conditioning unit that was noisy and ineffective. After requesting a change, the 2nd room was cooler, but a chilled-water pipe was leaking, and the bathroom still had a persistent sewage odor. The bathroom door didn’t seal properly either, adding to the sense of wear and tear. With such a committed and customer-focused crew, the hotel has a strong foundation. A targeted investment in essential maintenance - HVAC, plumbing, and basic fixtures - would bring the hardware up to the level of the service. Until then, come for the people and set expectations for an older property that needs a refresh.

Dear Mr. Vicky G., Warm Greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you sincerely for your review and for recognising our team’s effort. Your kind words towards the Front Desk, Concierge, Restaurant teams, and myself truly meant a lot to everyone. I also hope you are now fully recovered from the discomfort you experienced after your meal during your stay and I'm truly regret you had to go through that experience. At the same time, I regret the room concerns you encountered. The air-conditioning, pipe leak, bathroom odor and door seal issue were unacceptable, and I apologise for the inconvenience caused. All areas have since been rectified, with additional checks carried out to avoid recurrence. Your suggestion on prioritising maintenance is valid and aligns with the improvement works already in progress, , plumbing and bathroom fixtures. Thank you again for acknowledging our team’s dedication. We truly appreciate your feedback, and I hope we have the opportunity to welcome you back. Please feel free to reach out to me directly whenever you plan your next stay. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Customer review rating 5.0/5

David C. Couples - Confirmed reviews ALL

Our experience was very positive from Shawn being incredibly kind and helpful to our visit to the beautiful mosque next door. Highly recommended..

Dear David C. , Warm Greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your fantastic review and the perfect rating! It’s always encouraging to hear that our guests had a memorable stay. We are delighted to hear that you enjoyed our facilities and found our location convenient. It is always rewarding to know that our guests appreciate the hard work our team puts into providing a memorable experience. We take great pride in delivering exceptional service, and your compliments serve as a great motivation for us. Rest assured; we will continue to strive for excellence to ensure that all our guests have a pleasant stay. We look forward to welcoming you back in the future, and if there is anything we can do to enhance your next visit, please let us know! Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

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Other web-users rate our hotel

  • 1,627 reviews 8.9/10 Location
  • 2,075 reviews 7.7/10 Room
  • 2,049 reviews 8.6/10 Service
  • 111 reviews 2.6/10 WiFi
  • 854 reviews 6.6/10 Cleanliness
  • 697 reviews 8.8/10 Breakfast
  • 369 reviews 8.6/10 Pool
  • 137 reviews 1.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.