Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the extremely disappointing check-in experience. We deeply regret that despite waiting until 8.00 PM, you had still not received your room key, ultimately leading you to abandon your stay and return home. We fully acknowledge that this situation falls significantly short of the hospitality and service standards we aspire to uphold. We understand your frustration and disappointment, and sincerely regret the inconvenience and disruption caused by our failure to provide timely room arrangements. Please be assured that your feedback is being taken seriously and will be escalated to our management and Front Office teams for a thorough review. We are committed to identifying the shortcomings and strengthening our operational coordination to prevent such an unfortunate experience from recurring. Once again, please accept our heartfelt apologies. We sincerely regret losing the opportunity to accommodate you and hope you may allow us another chance to restore your confidence in our hotel. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincerest apologies for the unacceptable delay in arranging your room. We fully understand your frustration and disappointment, particularly having arrived at 3.00 PM but only received your room keys at approximately 8.30 PM. We recognize that such a prolonged waiting time is far from the seamless arrival experience you rightfully expected. We deeply regret that this situation left you feeling exhausted and disappointed, setting an unfortunate tone for the beginning of your stay. Please be assured that your feedback is taken seriously and will be shared with our Front Office and relevant operational teams for a thorough review. We will reinforce the importance of room readiness, operational coordination and effective management of group arrivals to minimize the likelihood of similar occurrences. We sincerely regret that we fell short of your expectations and appreciate you bringing this matter to our attention. We hope you will allow us another opportunity to regain your confidence and demonstrate the level of hospitality and service excellence that Mövenpick aspires to deliver. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Eric T. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for taking the time to provide us with your valuable feedback. We are truly delighted to hear that you enjoyed your stay experience from arrival until departure. Your kind recognition towards our service rendition and hospitality is deeply appreciated and serves as encouragement for our team members to continue delivering memorable guest experiences. It was our pleasure to host you and we hope to welcome you back again very soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Bruce N. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed the comfort of your room and appreciated the status recognition gift extended to you. Your kind words are truly appreciated. At the same time, we sincerely thank you for your constructive comments regarding the hotel’s interior décor and the presentation of our magnificent lobby atrium. We understand your observations and appreciate your suggestions for enhancing the overall ambience of our property, including the décor across the atrium’s various levels. Please be assured that your feedback is valuable to us and will be shared with the relevant team for consideration as we continue to explore opportunities to enhance our guest experience. Thank you once again for your valuable feedback and continued support. We look forward to the pleasure of welcoming you back to Mövenpick Hotel & Convention Centre KLIA for an even more enjoyable stay in the future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Fazli R. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you had an enjoyable and memorable experience throughout your visit. It is very rewarding to hear that our hospitality, facilities, and overall service delivery met your expectations. Your kind recognition motivates our team to continuously provide exceptional experiences to all our valued guests. Thank you once again for your generous support and we sincerely look forward to welcoming you back again soon for another remarkable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mingzi G. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your feedback with us. Please accept our sincere apologies for the inconvenience you experienced during your stay. We regret that the shuttle vehicle was unable to accommodate your luggage comfortably, resulting in the need for you to arrange a taxi independently. We also sincerely apologize that the location of your two rooms was not clearly communicated during check-in. We understand how inconvenient it must have been to discover that the rooms were situated on opposite sides of the hotel. Please be assured that we take your feedback seriously and will share your comments with the relevant teams to improve our communication and service arrangements. We truly regret that these experiences fell short of your expectations and appreciate you bringing these matters to our attention. Thank you for your understanding, and we hope to have the opportunity to provide you with a more comfortable and seamless experience on your next visit. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Agus H. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your lovely feedback with us. We are delighted to know that you had a pleasant stay and that your experience with our Front Desk team got your visit off to such a wonderful start. We are especially pleased to hear your kind compliments about Ms. Annissa. Her cheerful demeanour, warm welcome, and knowledgeable assistance reflect the level of hospitality we strive to provide to all our valued guests. We will be happy to share your appreciation with her as encouragement to continue creating positive and memorable first impressions. Thank you once again for your kind words and support. We look forward to welcoming you back to Mövenpick Hotel & Convention Centre KLIA for another comfortable and enjoyable stay. Warm regards, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Tze H. T. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Please accept our sincerest apologies for the inconvenience and frustration you experienced during your stay. We regret that, despite the late check-out arrangement being agreed upon at check-in, your room key was not provided until the agreed time. We understand H. disappointing and inconvenient this must have been, especially having to walk from the last room in Tower 3 to Tower 1 without access to your room. This is certainly not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused. Your feedback is important to us, and we will share your comments with the relevant team to review our procedures and improve coordination to prevent similar situations from happening again. Thank you for bringing this matter to our attention. We truly regret that we fell short of your expectations and hope you will give us another opportunity to provide you with a much better experience in the future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your excellent feedback regarding your recent stay experience. We are extremely pleased to hear that your overall visit was smooth, comfortable, and enjoyable. Your kind comments towards our hospitality and guest services mean a lot to us and serve as great motivation for the team to continue striving for service excellence. We truly appreciate your support and look forward to welcoming you back again in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Nazrul A. M. A. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your positive feedback following your recent stay with us. We are delighted to know that you had a seamless and enjoyable experience, from the check-in process to our bell service and shuttle arrangements. We are especially pleased to hear your appreciation for Raja, our shuttle driver, who went the extra mile to assist with your luggage. Your kind recognition is truly valued, and we will be happy to share your compliments with him as encouragement for his dedication and thoughtful service. It is also wonderful to know that you enjoyed the benefits of your loyalty membership, including the room upgrade, welcome drink redemption, and late check-out. We are glad these privileges added extra value and comfort to your stay, and we sincerely appreciate your continued preference for our hotel. Thank you once again for your trust and recommendation. We look forward to welcoming you back to Mövenpick Hotel & Convention Centre KLIA on your next visit, especially when travelling through Kuala Lumpur International Airport. Warm regards, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms Nur H., Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing such lovely feedback about your recent stay with us. We are truly delighted to know that you had a memorable experience and that our hospitality helped make your visit comfortable and relaxing from the moment you arrived until your departure. We are especially grateful for your kind recognition of Syarul. It is wonderful to hear that his attentive service, warm hospitality, and dedication made such a positive difference to your stay. We will be sure to share your thoughtful compliments with him as encouragement to continue creating meaningful and memorable experiences for our guests. We are also pleased to know that your room met and exceeded your expectations. It would be our pleasure to welcome you back for your future celebrations, special occasions, or simply another enjoyable dining experience with us. Thank you once again for your kind words and support. We look forward to welcoming you back to Mövenpick Hotel & Convention Centre KLIA and creating more wonderful memories with you! Warm regards, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Cheow H. Y. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely appreciate you bringing these concerns to our attention. We regret to learn about the inconvenience caused by the presence of ants in the parking area and the room temperature not being sufficiently cool despite your efforts to adjust the air-conditioning. We also appreciate your comments regarding the limited breakfast and lunch selections, particularly the availability of spicy dishes that may not be suitable for younger guests. Please accept our sincere apologies for the shortcomings you experienced. Your feedback is valuable to us, and we will share your comments with the relevant teams for their review and consideration as we strive to improve our facilities and dining offerings to better cater to the diverse needs of our guests and families. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience in the future. Warm regards, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms Ellie N., Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your wonderful feedback with us. We are delighted to know that you had such an enjoyable stay and appreciated our convenient location, complimentary shuttle services to and from the airport and shopping mall, as well as our buffet dining experience. It is especially rewarding to hear your lovely compliments about our hotel’s architectural design and impressive foyer. Knowing that our surroundings have made such a lasting impression on you is truly encouraging and inspires us to continue creating memorable experiences for our valued guests. Thank you once again for your kind appreciation and support. We look forward to welcoming you back to Mövenpick Hotel & Convention Centre KLIA for another exceptional stay in the near future. Warm regards, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Jeff T. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you had an enjoyable and memorable experience throughout your visit. It is very rewarding to hear that our hospitality, facilities, and overall service delivery met your expectations. Your kind recognition motivates our team to continuously provide exceptional experiences to all our valued guests. Thank you once again for your generous support and we sincerely look forward to welcoming you back again soon for another remarkable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Cik Nazimah s. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location, comfortable stay, and the warm hospitality of our team. However, we sincerely apologise for the inconvenience caused by the noise from the air conditioning. Your feedback is important to us, and we will share your comments with our Engineering team for further inspection and necessary action. We truly appreciate your valuable feedback and look forward to welcoming you back to Mövenpick Hotel & Convention Centre KLIA for an even more comfortable and enjoyable stay. Warm regards, Guest Relations Team Mövenpick Hotel & Convention Centre KLIA

Dear Muhammad A. N., Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your wonderful feedback and for choosing to stay with us for the third time. We are delighted that Mr. Syarul, Ms. Farisha, and our Sira Lounge and F&B teams made your stay memorable with their warm hospitality and excellent service. We sincerely apologize for the inconvenience caused by the shower issue. Your feedback has been shared with the relevant team for further attention and corrective action. We truly appreciate your continued support and look forward to welcoming you back for another exceptional stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA