Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your excellent review and for sharing your positive stay experience with us. We are pleased to hear that you enjoyed the comfort, hospitality, and service provided throughout your visit. Your encouraging feedback serves as a great source of motivation for our team members to continue delivering exceptional guest experiences consistently. We sincerely look forward to welcoming you back again very soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms Annette M. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel & Convention Centre KLIA. I sincerely apologize for the experience you had with our service. We strive to provide exceptional hospitality, and I regret that we fell short during your visit. Your concerns regarding the front desk team's attentiveness have been noted, and I assure you that we will address this matter with our team. I understand how important it is to feel welcomed and valued during your stay, and I regret that we did not meet your expectations. Please know that your feedback is crucial in helping us identify areas for improvement. We are committed to providing our guests with a memorable experience, and your comments will help guide our efforts. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your positive feedback regarding your recent stay experience. We are truly happy to know that our hospitality and services contributed towards a pleasant and memorable visit. Your kind words are highly appreciated and will certainly be shared with the team as recognition for their dedication and commitment. We sincerely look forward to welcoming you back again in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms C. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your positive feedback regarding your recent stay experience. We are truly happy to know that our hospitality and services contributed towards a pleasant and memorable visit. Your kind words are highly appreciated and will certainly be shared with the team as recognition for their dedication and commitment. We sincerely look forward to welcoming you back again in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your detailed feedback following your recent overnight stay with us. We are pleased to know that you found our property to be very clean, and we sincerely appreciate you highlighting the areas where we fell short of your expectations. Please accept our sincere apologies for the inconvenience caused by the air-conditioning in your room. We regret that despite the temperature being set to 15°C, the room remained at approximately 25°C throughout your stay. We fully understand how important a comfortable room temperature is, particularly for a restful overnight stay. Your feedback has been highlighted to our Engineering team for investigation and corrective action. We are equally concerned to learn that you experienced a cigarette smoke odour in the bathroom despite our non-smoking policy. This should not have been your experience, and we sincerely apologies for the discomfort caused. We will reinforce our room inspection and non-smoking controls to ensure that such concerns are addressed promptly. Regarding our hotel concept, we appreciate your feedback that the term “Muslim-friendly” may not immediately communicate the full extent of our Sharia-compliant hospitality practices. We will take your comments into consideration as we continue to improve how we communicate our hotel concept across our various guest touchpoints and booking channels. We also understand your concern regarding gym attire. As a Muslim-friendly hotel, we have certain modesty guidelines for our facilities, and we regret that this was not sufficiently clear to you before or during your stay. We appreciate your feedback and will look at how we can communicate these expectations more clearly to guests so they can plan accordingly. Thank you once again for your candid feedback. Your comments are valuable to us and provide important opportunities for improvement. We sincerely hope to have the opportunity to welcome you back and provide you with a significantly more comfortable and seamless experience. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and are pleased to know that you chose Mövenpick Hotel & Convention Centre KLIA for your visit. We understand your concern regarding the room rate during your stay. As your visit coincided with the **Formula 1 period**, which is a particularly high-demand travel period, room rates may vary according to demand and occupancy during these peak dates. Nevertheless, we appreciate your feedback and understand that the rate may have felt higher than expected. We truly value your support and hope to have the opportunity to welcome you back during a future visit, when we can provide you with another enjoyable stay at Mövenpick Hotel & Convention Centre KLIA. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms Zati Z. R. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your excellent review and for choosing to stay with us. We are truly pleased to know that your stay experience was enjoyable and that our team managed to create a positive impression throughout your visit. Your compliments towards our service standards and hospitality are sincerely appreciated and will be shared with our team members as motivation for continuous improvement. We hope to have the pleasure of welcoming you back again for another memorable stay in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms Cathie M. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your amazing feedback regarding your recent visit. We are delighted to hear that our facilities, services, and hospitality contributed positively towards your memorable stay experience. Your satisfaction remains our top priority and your encouraging comments motivate us to continuously enhance the guest journey for all our visitors. We sincerely look forward to welcoming you back again for another wonderful stay soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments regarding the condition of our rooms and understand that, after a long 25-hour journey, you may have had certain expectations regarding the facilities and services available. With regard to the availability of alcohol, we would like to respectfully clarify that Mövenpick Hotel & Convention Centre KLIA operates as a **Muslim-friendly, alcohol-free hotel**, and alcohol is therefore not served on our premises. This forms part of our hotel concept and is communicated across our official and booking channels to help guests make an informed choice before their stay. Nevertheless, we sincerely regret if this aspect of our offering did not align with your expectations, particularly after such a long journey. We value your feedback and appreciate the opportunity to clarify our concept. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We hope to have the opportunity to welcome you again and provide an experience that better meets your expectations. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you very much for sharing such a wonderful review following your recent stay with us. We are truly delighted to know that you enjoyed our clean and spacious rooms, attentive service, and warm hospitality, and that your anniversary celebration became such a memorable experience. It is especially heartwarming to know that our little Surprise & Delight gesture of chocolates and a personalized card added an unexpected and meaningful touch to your special occasion. We are pleased to share that this thoughtful gesture was specially arranged by Mr Syarul, who will be delighted to know that his personal touch helped make your anniversary even more memorable. Your kind words and recognition mean a great deal to Syarul and the entire team. Creating genuine moments of happiness and celebrating special occasions with our guests is something we truly cherish. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA and for your wonderful recommendation. We are absolutely delighted to hear that you consider it your best hotel experience, and we look forward to welcoming you back for many more memorable stays with us. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Abdhala B. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your excellent review and for choosing to stay with us. We are truly pleased to know that your stay experience was enjoyable and that our team managed to create a positive impression throughout your visit. Your compliments towards our service standards and hospitality are sincerely appreciated and will be shared with our team members as motivation for continuous improvement. We hope to have the pleasure of welcoming you back again for another memorable stay in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Linglei W. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologise for the excessive noise from the air-conditioning system and regret that this affected your comfort and ability to enjoy a restful stay. Your feedback is important to us and has been noted for our Engineering team’s attention and further investigation. We appreciate you bringing this matter to our attention, as it helps us identify areas where we can improve our facilities and guest experience. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We hope to have the opportunity to welcome you back and provide you with a quieter and more comfortable stay on your next visit. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Ms Habibah M. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your wonderful experience with us. We are delighted to know that your stay was enjoyable and that our team managed to provide warm hospitality and attentive service throughout your visit. It is always encouraging to receive such positive feedback from our valued guests as it inspires us to continue delivering memorable experiences consistently. We sincerely appreciate your support and eagerly await the opportunity to welcome you back again soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Murtedza B. M. Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you had an enjoyable and memorable experience throughout your visit. It is very rewarding to hear that our hospitality, facilities, and overall service delivery met your expectations. Your kind recognition motivates our team to continuously provide exceptional experiences to all our valued guests. Thank you once again for your generous support and we sincerely look forward to welcoming you back again soon for another remarkable stay. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Valued Guest, Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your wonderful review and for allowing us the opportunity to serve you during your recent stay. We are delighted to know that your experience with us exceeded your expectations. Your generous feedback regarding our facilities, services, and team hospitality is sincerely appreciated and has been shared with the relevant departments. We look forward to welcoming you back again for another exceptional stay experience soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Nur R. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your wonderful review and for allowing us the opportunity to serve you during your recent stay. We are delighted to know that your experience with us exceeded your expectations. Your generous feedback regarding our facilities, services, and team hospitality is sincerely appreciated and has been shared with the relevant departments. We look forward to welcoming you back again for another exceptional stay experience soon. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Paulien , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for your excellent feedback regarding your recent stay experience. We are extremely pleased to hear that your overall visit was smooth, comfortable, and enjoyable. Your kind comments towards our hospitality and guest services mean a lot to us and serve as great motivation for the team to continue striving for service excellence. We truly appreciate your support and look forward to welcoming you back again in the near future. Sincerely, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr Farid A. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA! Thank you for sharing your feedback with us, and please accept our sincere apologies for the shortcomings you experienced during your stay. We are sorry that the sticky flooring, room odour, and air-conditioning temperature did not meet your expectations. These are important aspects of guest comfort and cleanliness, and the experience you described is not aligned with our standards. We have shared your feedback with our Housekeeping and Engineering teams for immediate attention and follow-up. At the same time, we truly appreciate your kind comments on our service and the efficiency of our check-in and check-out process. We are pleased these aspects of your experience were positive. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the comfortable and seamless stay you should expect from us. Sincerely , Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Normi K. , Thank you very much for your wonderful 100/100 rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed our convenient location, the swimming pool, and most importantly, the warm and helpful service extended by our Heartists. It is especially pleasing to know that your child was able to enjoy the pool while you awaited your late-night airport arrival. That said, please accept our sincere and heartfelt apologies for the inconvenience caused by the bath towels not being available in your room upon your return. We fully understand that having to wait until 3:00am to receive the towels, after returning from the airport, was far from ideal. This is not aligned with the standards we have set for ourselves, and we sincerely regret the inconvenience and discomfort this caused you. While we are pleased that our team was able to respond to your request and arrange the towels during the early hours, we recognise that this should have been anticipated and ensured before your arrival. We will reinforce this aspect with our team to ensure that room amenities are properly checked and replenished, particularly before guests return late at night. Thank you once again for your understanding and for giving us the opportunity to improve. We truly value your generous rating despite this shortcoming and sincerely hope to have the pleasure of welcoming you and your family back, where we can provide the seamless and comfortable experience you rightfully expect from Mövenpick Hotel & Convention Centre KLIA. Warm regards, Shawn Loyalty Manager Mövenpick Hotel & Convention Centre KLIA