Mövenpick Hotel And Convention Centre Klia 5 stars

Dear En Ahmad Hambali Putra , We sincerely appreciate your feedback regarding your recent experience at Mövenpick Hotel & Convention Centre. It brings us joy to learn that you had a wonderful stay and that our staff contributed positively to your experience. We believe that the personal touch of our team can truly make a difference, and it’s gratifying to see that reflected in your review. Your insights are incredibly valuable to us and help us to maintain the high standards we strive for. We are always looking for ways to improve and enhance the experiences we provide to our guests. Thank you for choosing to stay with us, and we hope to welcome you back soon for another exceptional visit! Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mr. Sunny K. A. , Warm greetings from Mövenpick Hotel & Convention Centre KLIA, First and foremost, thank you once again for choosing Mövenpick as your preferred place to stay we truly appreciate your continued trust and loyalty, as well as the time you took to share your recent departure experience with us. My name is Shawn, and I serve as the Loyalty Manager at the hotel. I was concerned to learn that your departure did not meet expectations due to a payment-related issue. We understand that your reservation was made under a corporate arrangement, and although payment had been arranged in advance, it had not reached us at the time of your check-out. This delay resulting from your travel agent not charging your card prior to arrival unfortunately led to a disruption during what should have been a smooth and seamless departure. Our Front Office team is regularly trained to ensure professionalism and efficiency at every stage of a guest’s journey. However, we acknowledge that the handling of this situation did not reflect the service standards we strive for. The team member involved will undergo immediate retraining, with focused attention on communication skills, guest engagement, and proper handling of corporate accounts. Please rest assured that your feedback is being taken seriously. We are implementing the necessary steps to ensure similar situations are prevented in the future. Additionally, we will closely monitor your future reservations to ensure a smooth and hassle-free experience from arrival to departure. We truly hope to have the opportunity to welcome you back and to provide the level of service that genuinely reflects Mövenpick’s commitment to guest satisfaction. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Mary , Thank you for choosing to stay at Mövenpick Hotel & Convention Centre KLIA and for taking the time to share your feedback. We are delighted to hear that your overall experience was satisfactory. Your feedback is invaluable to us as we strive to provide the best possible service to all our guests. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. We look forward to serving you again soon. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA

Dear Khairuddin K. , Thank you for choosing Mövenpick Hotel & Convention Centre KLIA for your recent stay and for taking the time to complete our online guest satisfaction survey. We are thrilled to hear that your experience with us was satisfactory and that you rated us highly on our survey. At Mövenpick, we are committed to providing exceptional service and a memorable stay for all our guests. Your feedback is incredibly valuable to us as it helps us understand what we are doing right and where we can make improvements. We look forward to welcoming you back to our hotel in the future and to providing you with another wonderful stay. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Thank you once again for choosing Mövenpick Hotel & Convention Centre KLIA. We appreciate your feedback and hope to see you again soon. Sincerely, Sangar Gopal @ Shawne Loyalty Manager Mövenpick Hotel & Convention Centre KLIA