Mercure Tangerang BSD City 4 stars

Customer review rating (ALL Rating) 4.6/5 788 reviews

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Mercure Tangerang BSD City - Image 1
Mercure Tangerang BSD City - Image 2
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Mercure Tangerang BSD City - Image 4
Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 TANGERANG, Indonesia

Description

Hotel extras

  • 1.6 Km to ICE - Indonesia Convention Exhibition

  • Strategically located beside the AEON Mall BSD

  • Nearby Green Office Park BSD City

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • Nearby QBIG, ARARASA, XYZ Club, 80 Proof Ultra

Our accommodation(s)

Hotel location

Mercure Tangerang BSD City

Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan
15339 TANGERANG
Indonesia

GPS:-6.302602, 106.645256

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Kitchen Yard

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  788 reviews

TripAdvisor Rating  4.9/5  2,185 reviews

Customer review rating 4.0/5

Dr D. Solo - Confirmed reviews ALL

It was a good stay, near AEON Mall

Dear Dr. D., Warm Greetings from Mercure Tangerang BSD City, Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to learn that you had a good and relaxing stay and appreciated our strategic location near AEON Mall. Your positive ratings across various aspects of your experience, including accommodation, breakfast, service, and cleanliness, are truly appreciated. At the same time, thank you for highlighting your feedback regarding the WiFi connection speed. Please be assured that your comments have been shared with our technical team for review, as we continuously strive to improve our facilities and overall guest experience. We sincerely appreciate your recommendation of Mercure and hope to have the opportunity to welcome you back in the future, providing you with an even more comfortable and seamless stay. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 4.5/5

Otto A. N. Business - Confirmed reviews ALL

I'm having good experiences during stay except for the food. You need to improved it

Dear Ms. Otto A. N., Warm Greetings from Mercure Tangerang BSD City, Thank you very much for taking the time to share your detailed feedback following your recent business stay with us. We truly appreciate your positive comments regarding the comfort of our room, the meeting facilities, and the smooth check-in experience provided by our team. It is also our pleasure to welcome you as a valued ALL Accor Live Limitless Silver member, and we sincerely thank you for recommending Mercure and the Accor loyalty programme. At the same time, please allow us to extend our sincere apologies for the inconveniences you experienced during your stay. We regret to learn about the food quality not fully meeting your expectations, as well as the housekeeping oversight following the sink repair, particularly regarding the remaining water spots and hair on the floor. We fully understand your concern, and this is certainly not the standard of cleanliness and attention to detail we strive to uphold. Please be assured that your feedback has been shared with our Culinary, Engineering, and Housekeeping teams for immediate review and corrective action. Your comments are extremely valuable to us in helping improve our service quality and preventing similar issues in the future. Thank you once again for your constructive feedback and understanding. We truly hope to have the opportunity to welcome you back and provide you with a much-improved experience that better reflects our standards. Warm Regards, Rajcenda Syavira Guest Experience Executive

Customer review rating 5.0/5

Ratnarohani C. Families - Confirmed reviews ALL

all is good..

Dear Ms. Ratnarohani C. Warm greetings from Mercure Tangerang BSD City. Thank you so much for your kind feedback! We are thrilled to hear that you had a positive experience and were satisfied with the service during your stay. Our team works hard to ensure that every guest feels well taken care of, and it’s always rewarding to know that our efforts made a difference. It’s wonderful to know that everything was to your liking. We truly value your feedback and will continue striving to maintain high standards of service and hospitality for all of our guests. We hope to have the pleasure of welcoming you back again soon, and we’re excited to provide you with another memorable stay. Warm regards, Dita Oktantia Assistant Front Office Manager

Customer review rating 3.5/5

Gregory B. Business - Confirmed reviews ALL

Staff were friendly and tried to help but due to the many events at the hotel I wasn’t able to be enjoy as much the hotel

Dear Mr.Gregory B., Warm greetings from Mercure Tangerang BSD City. Thank you for your review and for sharing your feedback. We are pleased to hear that you found our location convenient and that our team was friendly and attentive during your stay. We sincerely apologize for the disruption caused by the events held at the hotel during your visit. We understand that the closure of the lounge bar and the increased volume in the dining area due to these events affected your experience, and we regret that this impacted your ability to fully enjoy our facilities. Additionally, we appreciate your comments regarding the gym, and we will review our amenities to ensure they meet the high standards we aim to provide for all our guests. Your feedback is invaluable to us as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back in the future, when we can ensure a more tranquil and enjoyable stay. Warm regards, Dita Oktantia Assistant Front Office Manager

Customer review rating 4.5/5

Sandhy T. P. Business - Confirmed reviews ALL

Unforgettable stay at Mercure BSD Hotel This modern and stylish hotel is a gem in the heart of BSD City. The rooms are sleek, comfortable, and perfectly equipped with all the essentials. The hotel's facilities are impressive, with a great fitness center, outdoor pool, and excellent meeting spaces. The staff at Mercure BSD are incredibly friendly and efficient, providing top-notch service that makes you feel right at home. Mba Aida and Mas Rama, in particular, were fantastic - always ready to help and provide recommendations. The location is ideal, with plenty of dining and shopping options nearby. And, the hotel's modern design and vibrant atmosphere make it a great choice for both business and leisure travelers. Overall, Mercure BSD Hotel is a fantastic choice for anyone looking for a comfortable, convenient, and enjoyable stay. Highly recommended! 5 stars, and I'll be back for sure!"

Dear Mr. Sandhy T. P., Warm greetings from Mercure Tangerang BSD City. Thank you very much for taking the time to share such an exceptional and detailed review through the TrustYou Survey. We are truly delighted to read your wonderful comments and to know that your stay with us was memorable. It is a pleasure to learn that you enjoyed our modern and stylish hotel design, the comfort of our sleek and well-equipped rooms, as well as the facilities we provide, including the fitness center, outdoor pool, and meeting spaces. We strive to create an atmosphere that supports both business and leisure travelers, and it is very rewarding to know that these efforts contributed positively to your stay. Your kind appreciation of our team, especially Mba Aida and Mas Rama, means a great deal to us. We are proud to have team members who are committed to hospitality from the heart, and your words will certainly be shared with them as recognition and motivation. We are also pleased that our location, surrounded by shopping and dining options, as well as our sustainable practices and ALL member recognition, added further value to your experience. Your consistent 90/100 ratings across various categories reflect the trust and satisfaction you had throughout your stay, and we are grateful for your strong recommendation. Thank you once again for choosing Mercure Tangerang BSD City and for your loyalty as a Classic member of ALL – Accor Live Limitless. We look forward with great pleasure to welcoming you back for another unforgettable stay in the near future. Warm regards, Rajcenda Syavira Guest Experience Executive

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Other web-users rate our hotel

  • 370 reviews 9.5/10 Location
  • 817 reviews 9.1/10 Room
  • 1,003 reviews 9.5/10 Service
  • 6 reviews 9.1/10 WiFi
  • 664 reviews 9/10 Food
  • 475 reviews 9.4/10 Cleanliness
  • 431 reviews 8.4/10 Breakfast
  • 335 reviews 8.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.